The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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308 incidents closest to “Luminance Technologies” · matched on meaning · public reporting

WF-ZUBAPG1 Apr 2025

NYPD Facial Recognition Leads to Wrongful Arrest of Trevis Williams

In April 2025, Trevis Williams was arrested by the NYPD after a facial recognition program matched his mug shot to a suspect in a February flashing incident, despite an eight-inch height difference and alibi evidence. The victim identified him from the AI-suggested photo array. Mr. Williams spent over two days in jail before the case was dismissed in July. The incident highlights the risks of using facial recognition on low-quality surveillance images.

Company involved
New York Police Department

2 source articles · read the reporting →

WF-1MQMSR21 Apr 2020

Dahua Exposed for Uyghur Tracking Software in Surveillance Systems

Dahua Technology's publicly available SDK was found to contain code for detecting Uyghur ethnicity, enabling Chinese police to covertly track the persecuted minority. The revelation led to widespread criticism, and Dahua removed the SDK after being contacted by IPVM but did not comment. The company had previously been sanctioned by the US for complicity in human rights abuses against Uyghurs, and its software is part of a massive surveillance apparatus in Xinjiang.

Company involved
Dahua Technology
AI system involved
Dahua SDK

1 source article · read the reporting →

WF-DWBKBN1 Jan 2019

Las Vegas police used unsuitable facial recognition images in nearly half of searches

The Las Vegas Metropolitan Police Department (LVMPD) used 'non-suitable' probe images in 451 of 924 facial recognition searches in 2019, greatly increasing the risk of false identifications. The system, supplied by Vigilant Solutions, returned likely matches in only 18% of those searches, yet led to arrests in at least 73 cases. Critics and researchers warn this practice heightens the chance of wrongful arrests, and one defence attorney said he was never informed facial recognition was used to identify his client.

Company involved
Las Vegas Metropolitan Police Department
AI system involved
Vigilant Solutions facial recognition system

1 source article · read the reporting →

WF-EOQHEX1 Mar 2023

Adobe Stock creators say Firefly trained on their images without consent

Adobe Stock contributors allege that Adobe trained its Firefly generative AI model on their stock images without express notification or consent. They say Firefly's popularity is reducing demand for their stock photos and flooding the platform with AI-generated images. Adobe says Firefly is still in beta and it is committed to compensating creators, with details to come when generally available.

Company involved
Adobe
AI system involved
Adobe Firefly

1 source article · read the reporting →

WF-CK2WEC20 Oct 2023

Macy's and Sunglass Hut facial recognition misidentifies man, leading to wrongful jailing

Harvey Eugene Murphy Jr was misidentified by facial recognition software used by Sunglass Hut and Macy's as the perpetrator of an armed robbery. He was arrested and jailed, where he alleges he was beaten and raped. His alibi was later confirmed and charges were dropped. He is suing the companies for $10 million in damages.

Company involved
Macy's and EssilorLuxottica

3 source articles · read the reporting →

WF-SMARMB1 Jan 2023

AI image generation triggers psychosis in startup employee

Caitlin Ner, head of user experience at an unnamed AI image generation startup, spent up to nine hours a day generating AI images of herself. Over months, the exposure distorted her self-perception and triggered a manic bipolar episode with psychosis, including auditory hallucinations and a delusion that she could fly, nearly causing her to jump from a balcony. She left the startup, sought therapy, and recovered. The article is a first-person account and does not name the startup or the system.

2 source articles · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

Hackers Extract Encryption Keys from Flock Surveillance Cameras, Revealing Person Detection Alongside Vehicle Tracking - finance.biggo.com

The system detected and recorded images of vehicles and people, affecting individuals in public spaces.

Company involved
Flock Safety
AI system involved
Flock Safety ALPR cameras

1 source article · read the reporting →

New Meta smart glasses class action gives employers a reason to write the policy they've been puttin - hcamag.com

The smart glasses recorded bystanders without their consent and sent the footage to Meta for AI training.

Company involved
Meta Platforms
AI system involved
Meta AI-enabled Ray-Ban and Oakley smart glasses

1 source article · read the reporting →

WF-Z8XGSC20 Jul 2025

Hallucination-laced TRO raises alarm bells on AI use by courts - Massachusetts Lawyers Weekly

A generative AI tool drafted a temporary restraining order in Jackson Federation of Teachers v. Fitch containing fabricated parties, declarations, and statutory language, affecting the state of Mississippi and the plaintiffs.

Company involved
U.S. District Court for the Southern District of Mississippi

1 source article · read the reporting →

WF-FQ7P1O1 Aug 2021

Lawsuit claims facial recognition program led to wrongful arrest - FOX 2

Identified Christopher Gatlin as a suspect in an assault, leading to his arrest and 17 months in jail.

Company involved
St. Louis County Police Department
AI system involved
Rekognition

1 source article · read the reporting →

Mr Craig Hadley wrongly accused of fraud at Sports Direct shop using Facewatch facial recognition.

Mr Craig Hadley was wrongly accused of being a fraudster at a Rotherham Sports Direct shop using facial recognition technology supplied by Facewatch. The system flagged him as a known fraudster, but the alert was later attributed to human error. Big Brother Watch, a privacy campaign group, has raised concerns about the lack of due process in such systems.

Company involved
Sports Direct
AI system involved
Facewatch

2 source articles · read the reporting →

WF-V0IBRA20 Feb 2024

Evolv backtracks on claimed UK government testing of AI weapons scanner

Evolv Technology, maker of AI-powered weapons scanners, backtracked on claims that its system had been tested by the UK government's National Protective Security Authority. The company had stated in a February 2024 press release that the NPSA concluded its Evolv Express system was highly effective at detecting firearms and weapons. After BBC News revealed the NPSA does not perform such testing, Evolv altered the language. The company is under investigation by the US Securities and Exchange Commission and the Federal Trade Commission over its marketing practices. Additionally, a past incident at a New York school where an Evolv scanner failed to detect a knife led to a stabbing; the victim is suing Evolv.

Company involved
Evolv Technology
AI system involved
Evolv Express

3 source articles · read the reporting →

WF-N2X8EZ1 Jun 2024

Australian children's photos scraped into LAION-5B AI dataset without consent

Human Rights Watch found that the LAION-5B dataset, used to train AI tools, contains links to identifiable photos of Australian children scraped from the web without consent. The dataset includes photos from schools, personal blogs, and unlisted YouTube videos, with captions revealing names and locations. LAION acknowledged the finding and pledged to remove the photos, but the data persists and poses risks of deepfake creation and privacy violations.

Company involved
LAION
AI system involved
LAION-5B

4 source articles · read the reporting →

WF-7B0GBP1 Aug 2026

More than 70 sue Meta in California, alleging smart glasses exposed intimate footage - The Cool Down

The smart glasses recorded and transmitted intimate images and videos of wearers and bystanders to Meta for AI training without consent.

Company involved
Meta
AI system involved
Ray-Ban Meta smart glasses

1 source article · read the reporting →

Trial of live facial recognition in London stations leads to a false positive and no arrests - AOL.ca

Trial of live facial recognition in London stations leads to a false positive and no arrests AOL.ca

1 source article · read the reporting →

Former Emerson officer accused of misusing Flock camera system - wrganews.com

The Flock camera system captured license plate data of individuals.

Company involved
Acworth Police Department
AI system involved
Flock Safety System

1 source article · read the reporting →

WF-9CI2NA22 Aug 2024

Google Pixel 9 tools generate offensive images and fake photos

Google's Pixel Studio and Reimagine features on the Pixel 9 phones are accused of generating offensive, copyrighted images and allowing users to create convincing fake photos. Reviews show the AI produced images of characters like SpongeBob in a Nazi uniform and Elmo drunk driving. Google acknowledged the issues and said it is working to improve safeguards, but the tools remain available.

Company involved
Google
AI system involved
Pixel Studio, Reimagine (Magic Editor)

5 source articles · read the reporting →

WF-SVB9EC14 Feb 2022

Zhihu denies using behaviour perception system to monitor employees

Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.

Company involved
Zhihu
AI system involved
Behaviour perception system

4 source articles · read the reporting →

WF-XPFO9119 Aug 2019

Engineer.ai accused of exaggerating AI capabilities and using human engineers

Engineer.ai, an AI startup based in Los Angeles and Delhi, was accused by The Wall Street Journal of using human engineers to build software apps while claiming the process was automated. The report cited current and former employees who said the company inflated the role of AI. Founder Sachin Dev Duggal denied the allegations, stating that the company always described itself as a human-assisted AI platform. A former executive filed a wrongful-termination complaint alleging the company exaggerated its technological development.

Company involved
Engineer.ai

6 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

WF-EAN4XD1 Jul 2019

Clarifai sued for capturing OkCupid user photos without consent

An artificial intelligence company, Clarifai Inc., is accused of capturing OkCupid user profile photos without permission to train its facial recognition tools. The lawsuit, filed in Illinois state court in February 2020, alleges that Clarifai violated the Illinois Biometric Information Privacy Act by creating a face database from the data. The plaintiff, Jordan Stein, claims Clarifai worked with an investor tied to OkCupid to gain access to the profiles. The case is pending.

Company involved
Clarifai Inc.
AI system involved
Clarifai facial recognition tools

10 source articles · read the reporting →

WF-BZ7M5L1 Jan 2016

Tenant screening software denies housing to disabled Latino man in Connecticut

In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.

Company involved
WinnResidential
AI system involved
CrimSafe

10 source articles · read the reporting →

Privacy group files complaint against proctoring companies over AI surveillance

The Electronic Privacy Information Center (EPIC) filed a complaint with the District of Columbia attorney general against five exam proctoring companies—Respondus, ProctorU, Proctorio, Examity, and Honorlock—alleging unfair and deceptive business practices. The companies are accused of using opaque AI algorithms to flag cheating and collecting excessive biometric data from students. Students have reported that the facial recognition software fails to detect dark skin tones, preventing them from taking exams. EPIC has also sent demand letters threatening civil suits if the companies do not stop their practices.

Company involved
Proctorio, Respondus, ProctorU, Examity, Honorlock

10 source articles · read the reporting →

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