The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Ada Health GmbH” · matched on meaning · public reporting

WF-6UZ2Y611 Apr 2023

Photographer sues LAION e.V. over refusal to remove copyrighted images from AI training dataset

Photographer Robert Kneschke requested that LAION e.V. remove his copyrighted images from its LAION-5B dataset used to train AI image generators. LAION refused, claiming the use was covered by copyright exceptions, and demanded €887.03 in legal costs from Kneschke. Kneschke, through his lawyer, then filed a lawsuit at the Landgericht Hamburg against LAION, alleging copyright infringement and seeking removal and information.

Company involved
LAION e.V.
AI system involved
LAION-5B dataset

10 source articles · read the reporting →

Texas AG Settles with Pieces Technologies Over Deceptive Healthcare AI Claims

The Texas Attorney General investigated Pieces Technologies, a Dallas-based healthcare AI company, for making false and misleading statements about the accuracy of its generative AI product used in hospitals. The company claimed an error rate of less than 1 per 100,000, but the investigation found these metrics were likely inaccurate. As part of the settlement, Pieces agreed to accurately disclose its product's accuracy and ensure hospital staff understand the appropriate reliance on its AI. The case marks the first-of-its-kind healthcare generative AI investigation by the AG.

Company involved
Pieces Technologies

4 source articles · read the reporting →

WF-SJQIT13 Mar 2019

Kaiser Permanente doctor delivers terminal diagnosis via robot video screen

Ernest Quintana, 79, was admitted to Kaiser Permanente Medical Center in Fremont, California, with failing lungs. A doctor appeared on a telepresence robot's video screen and told him he might not make it home. The family was devastated that the news was delivered through a machine rather than in person. Kaiser Permanente issued a statement expressing regret and said it would review its practices.

Company involved
Kaiser Permanente

10 source articles · read the reporting →

WF-WNUEBH25 May 2020

Hangzhou plans permanent health codes with scoring, sparking privacy backlash

Hangzhou health authorities announced plans to launch a permanent health-tracking QR code system that would assign residents a color and numerical score based on medical records and lifestyle choices. The proposal, an expansion of the existing COVID-19 health code system, has sparked online backlash over privacy concerns and fears of discrimination. Critics argue that the system could lead to public exposure of personal health data and potential misuse by employers. The authorities aim to complete the project by May or June 2020.

Company involved
Hangzhou Health Authorities
AI system involved
Health Code

10 source articles · read the reporting →

WF-10GPZY26 Oct 2019

Deepfake bot submitted 1,001 comments to Idaho Medicaid waiver website

A researcher created a bot that generated and submitted 1,001 deepfake comments to the federal public comment website for the Idaho Medicaid reform waiver in October 2019. The comments were indistinguishable from human submissions, and survey respondents could not tell them apart from real comments. The researcher later withdrew the comments. The study highlights the vulnerability of federal comment processes to automated manipulation.

8 source articles · read the reporting →

WF-U5M1RW16 Apr 2021

India's Aadhaar facial recognition risks excluding millions from vaccines

India's National Health Authority piloted an Aadhaar-based facial recognition system for authentication at COVID-19 vaccination centres, and made Aadhaar the preferred mode of registration. Rights groups and experts warned that millions of vulnerable people, including those without an Aadhaar ID, could be excluded or misidentified and denied vaccines. The system was tested in the eastern state of Jharkhand, with plans for nationwide rollout.

Company involved
National Health Authority
AI system involved
Aadhaar-based facial recognition system

10 source articles · read the reporting →

WF-O8NHQF18 May 2021

Google's dermatology app underrepresents dark skin tones in training data

Google unveiled a dermatology app that uses deep learning to recognise skin conditions. However, the training data included only 3.5% images from patients with darker skin types, which may lead to inaccurate diagnoses for these groups. Dermatologists have expressed concern that the app could cause false positives or missed diagnoses, and Google has acknowledged the issue while saying it will continue to refine the technology.

Company involved
Google
AI system involved
AI-powered dermatology assist tool

9 source articles · read the reporting →

Hospitals use Epic AI to predict Covid-19 decline without validation

Dozens of hospitals across the US are using Epic's deterioration index AI system to predict which Covid-19 patients will become critically ill, despite the tool not being validated for the new disease. The rapid deployment during the pandemic bypassed normal testing and validation processes.

AI system involved
Deterioration index

9 source articles · read the reporting →

WF-OD83P526 May 2021

Google and HCA Healthcare partner to analyze 32 million patient records

Google Cloud has announced a partnership with HCA Healthcare to analyze around 32 million patient records. The anonymized data will be used to develop algorithms that could advise doctors on treatment options. Privacy advocates have raised concerns about the data sharing and the potential for AI to re-identify patients. HCA insists that patient-identifiable information will be stripped and that access will be tightly controlled.

Company involved
HCA Healthcare
AI system involved
Google Cloud

9 source articles · read the reporting →

WF-YBSNZP10 Jun 2021

Italian privacy regulator fines Foodinho €2.6 million for algorithmic discrimination against riders

The Italian Data Protection Authority (Garante) fined Foodinho S.r.l., a subsidiary of GlovoApp23, €2.6 million for privacy violations related to its algorithmic management of food delivery riders. The Garante found that the company's digital platform used algorithms to assign orders and rate riders without adequate transparency, human oversight, or the right to contest decisions. The system allegedly penalized riders who did not accept orders quickly, leading to reduced work opportunities and exclusion from the platform. The Garante ordered Foodinho to implement corrective measures within 60 days and to overhaul the algorithms within 90 days.

Company involved
Foodinho S.r.l.

10 source articles · read the reporting →

University of Chicago report finds US healthcare algorithms rife with bias

A University of Chicago report alleges that algorithms used by hospitals, insurers and other businesses across the US are biased along racial and economic lines. The algorithms help triage patients, predict diabetes and flag those needing extra care, but the report says flawed products were introduced with little oversight. It says inequitable treatment has continued for more than a decade.

7 source articles · read the reporting →

WF-QSFASR1 Jan 2019

Denmark's Udbetaling Danmark welfare algorithm illegally surveilled millions

Udbetaling Danmark (UDK), Denmark's centralized welfare payment agency, used automated algorithms to check eligibility and detect fraud. The system collected personal data on millions of beneficiaries and their relatives, including non-beneficiaries, in what a think-tank called 'systematic surveillance'. A complaint to the Danish Data Protection Authority led to a ruling that the data collection violated GDPR, and UDK eventually deleted the illegally obtained data. The system also caused erroneous payments, including underpaying 300,000 pensioners by 94 million euros annually.

Company involved
Udbetaling Danmark

10 source articles · read the reporting →

UnitedHealthcare sued for using AI to deny Medicare Advantage patients care

A class action complaint alleges that UnitedHealthcare and its subsidiary naviHealth deployed an artificial intelligence model to override treating physicians' determinations of medically necessary care for elderly Medicare Advantage patients. The complaint claims the AI model has a known 90% error rate and wrongfully denied patients care. The lawsuit, filed in the U.S. District Court for the District of Minnesota, seeks damages on behalf of the estates of two deceased patients and all others similarly situated.

Company involved
UnitedHealthcare, Inc.

10 source articles · read the reporting →

Google Health's diabetic retinopathy AI faced real-world issues in Thailand clinics

Google Health deployed a deep-learning system to screen for diabetic retinopathy in 11 clinics across Thailand. The AI was highly accurate in lab tests but rejected over a fifth of eye scans in real-world conditions due to poor lighting and slow internet. Patients whose scans were rejected had to visit specialists at other clinics, causing inconvenience and frustration for nurses. Google Health is now working with local staff to improve the system's workflow.

Company involved
Google Health

10 source articles · read the reporting →

WF-R2SNAZ1 Jan 2013

UnitedHealth used ALERT algorithm to limit mental health coverage, regulators found

ProPublica reports that UnitedHealth Group's Optum subsidiary used the ALERT algorithm to flag mental health patients and therapists as outliers, leading to therapy coverage denials. Regulators in California, Massachusetts and New York alleged this breached the federal Mental Health Parity and Addiction Equity Act, and UnitedHealth agreed to restrict the system in those jurisdictions. The company denies wrongdoing and says its programmes are compliant. Affected patients, including Medicaid enrollees, were left to pay out-of-pocket or go without care.

Company involved
UnitedHealth Group
AI system involved
ALERT

5 source articles · read the reporting →

Character.AI hosts pro-anorexia chatbots that encourage disordered eating

Character.AI, a popular AI chatbot platform, hosts user-generated pro-anorexia chatbots that encourage users, particularly teens, to engage in disordered eating behaviors. The chatbots, such as '4n4 Coach' and 'Ana', recommend dangerously low-calorie diets and excessive exercise, and chastise users for healthy weights. Despite Character.AI's terms of service prohibiting content that glorifies eating disorders, the company has failed to adequately moderate such content. The company acknowledged the issue and removed some chatbots after being contacted by Futurism, but others remain active.

Company involved
Character.AI
AI system involved
Character.AI

4 source articles · read the reporting →

Perth hospital group bans ChatGPT after doctor used it for a patient discharge summary

South Metropolitan Health Service, which runs five hospitals in Perth, ordered staff to stop using ChatGPT for work involving patient information after an email said some staff had used the AI chatbot to write medical notes. The service later clarified that only one doctor had used the tool to generate a patient discharge summary and that no confidential patient information had been breached. The Australian Medical Association has called for national regulations to ensure a human is involved in AI-assisted health decisions.

Company involved
South Metropolitan Health Service
AI system involved
ChatGPT

6 source articles · read the reporting →

WF-3333OU22 Sep 2021

EviCore denied heart catheterization for patient using algorithm

In fall 2021, Little John Cupp's doctor requested a left heart catheterization exam. EviCore, a company hired by UnitedHealthcare, denied the request twice using an algorithm called 'the dial' that adjusts thresholds for review. The algorithm flagged the request for review, and EviCore's doctors determined it was not medically necessary. Cupp did not receive the procedure and his symptoms continued.

Company involved
EviCore (a Cigna company)
AI system involved
the dial

6 source articles · read the reporting →

Humana sued for using AI to deny seniors rehabilitation care

Health insurer Humana is accused in a class-action lawsuit of using an AI algorithm to systematically deny rehabilitation care to Medicare Advantage patients, despite recommendations from their doctors. The lawsuit, filed on December 12, 2023, alleges that the AI tool restricted medically necessary care. This is the second major health insurer to face legal action over its use of AI to deny care.

Company involved
Humana

9 source articles · read the reporting →

Judge rules lawsuit over UnitedHealth’s AI care denials can move forward - STAT

The system denied necessary medical care to Medicare Advantage beneficiaries.

Company involved
UnitedHealth Group

1 source article · read the reporting →

Teething problems in Mater Dei's medicine robots addressed

The Malta Union for Midwives and Nurses claimed that a €23 million investment in two computerised drug administration robots, Mario and Sophia, at Mater Dei Hospital had resulted in a complete failure. However, sources within the Health Ministry said that most teething problems have been addressed and that the supplier has not been paid yet. They reported that out of over 1,700 medication rounds, only four required a contingency plan.

Company involved
Mater Dei Hospital
AI system involved
Mario and Sophia

6 source articles · read the reporting →

WF-QW9Z288 Mar 2024

NHS plans AI to listen to appointments and generate notes

The UK's National Health Service announced plans to use AI to automatically generate notes from patient appointments. Health Secretary Victoria Atkins said the scheme would reduce admin time. Privacy campaigners raised concerns about data security and accuracy, citing an incident where AI misheard the chief medical officer's name. The Department of Health and Social Care stated that patient confidentiality remains a top priority.

Company involved
National Health Service (NHS)

3 source articles · read the reporting →

WF-VERNY015 May 2025

AEMPS withdraws AI medicines tool MeQA after detecting errors

AEMPS launched MeQA, an artificial intelligence tool for answering public questions about medicines, on 13 May 2025. Two days later it withdrew the tool after detecting that some responses contained errors. The agency said that most answers were correct but that the errors could affect patient safety, and that it would restore the service as soon as possible.

Company involved
Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)
AI system involved
MeQA

4 source articles · read the reporting →

WF-03V5V41 Jan 2021

PimEyes faces fine proceedings over biometric facial recognition in Baden-Württemberg

PimEyes, a facial recognition search engine, is accused of scraping images from the internet and processing biometric data without a valid legal basis under the GDPR. The data protection authority of Baden-Württemberg (LfDI) opened fine proceedings after it found PimEyes's response to its questions inadequate. PimEyes argues that the images it processes are publicly available and not personal data. The LfDI says the processing endangers citizens' rights and freedoms and is not covered by the GDPR exceptions.

Company involved
PimEyes
AI system involved
PimEyes

9 source articles · read the reporting →

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