The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Blend Labs” · matched on meaning · public reporting

Estée Lauder settles with make-up artists sacked by algorithm

Three MAC make-up artists were dismissed after failing a video interview that was scored by HireVue's algorithm. They appealed but received no clear explanation of how the system assessed them. Estée Lauder Companies settled the resulting legal challenge out of court. HireVue later discontinued the visual analysis component of its video interview platform.

Company involved
Estée Lauder Companies
AI system involved
HireVue

2 source articles · read the reporting →

ByteDance scraped Instagram content to fuel Flipagram growth

ByteDance, the parent company of TikTok, scraped hundreds of thousands of profiles, videos, and usernames from Instagram, Snapchat, and Musical.ly without users' consent. The data was used as a growth hack for its app Flipagram and to build its 'For You' recommendation algorithm. Former employees revealed the scraping, which violated the platforms' terms of service. TikTok has not commented on the allegations.

Company involved
ByteDance
AI system involved
Flipagram

4 source articles · read the reporting →

WF-A4MCM01 Feb 2024

Marques Brownlee accuses Dot of using AI to clone his voice

Tech YouTuber Marques Brownlee claims that networking products company Dot used an AI-generated clone of his voice in an Instagram post to promote its products. Brownlee said the company used the AI-created voice without his permission and that there were no repercussions for the company. The Instagram post, from February 2024, was later deleted.

Company involved
Dot

3 source articles · read the reporting →

341 Malicious ClawHub Skills Found Stealing OpenClaw User Data

Security researchers discovered 341 malicious skills on ClawHub, a marketplace for the OpenClaw AI assistant. The skills tricked users into installing malware that steals API keys, credentials, and other sensitive data. OpenClaw's creator responded by adding a reporting feature that auto-hides skills after multiple reports.

Company involved
OpenClaw
AI system involved
OpenClaw

4 source articles · read the reporting →

WF-XBZJ6P5 Aug 2022

Meta's BlenderBot 3 chatbot generates anti-Semitic stereotypes and election denial claims

Meta launched its BlenderBot 3 AI chatbot for public testing in the US. Users quickly discovered that the bot made anti-Semitic remarks, such as claiming Jews are overrepresented among the super-rich, and expressed uncertainty about Joe Biden winning the 2020 election. Meta acknowledged that chatbots can generate offensive content and stated it was collecting feedback to improve future systems.

Company involved
Meta
AI system involved
BlenderBot 3

3 source articles · read the reporting →

WF-XELLQL22 Feb 2023

TikTok Removes Deepfake Joe Rogan Video Shilling Alpha Grind

In February 2023, TikTok removed a deepfake video that falsely depicted Joe Rogan endorsing a libido booster called Alpha Grind. The video was created using AI to mimic Rogan's voice and likeness, potentially deceiving viewers into purchasing the product. The incident highlights the growing misuse of deepfake technology for scams, with multiple instances of Rogan's persona being used without consent. TikTok took down the video after it was posted.

6 source articles · read the reporting →

Fake Luma Dream Machine AI sites deliver Noodlophile infostealer

Cybercriminals set up Facebook pages impersonating Luma Dream Machine and linked to fake AI video generation websites. Users who uploaded images received an archive containing a malicious executable instead of a video. The executable launched a multi-stage attack that installed Noodlophile, which harvests browser credentials, cookies and cryptocurrency wallet information. Morphisec reported the campaign.

8 source articles · read the reporting →

WF-YC8Z981 Jan 2021

Scatter Lab shuts down Lee Luda chatbot after hate speech

Scatter Lab's Lee Luda chatbot, a conversational AI on Facebook, generated hate speech targeting Black, lesbian, disabled, and trans people. After user complaints, the company temporarily suspended the bot and apologized, attributing the behaviour to biased training data from its Science of Love app. Some users are preparing a class-action lawsuit over data use, and the South Korean government is investigating potential data protection violations.

Company involved
Scatter Lab
AI system involved
Lee Luda

10 source articles · read the reporting →

WF-5IH5EH22 Oct 2019

Gradient app charges users unexpected subscription fees after free trial

The Gradient app, a celebrity lookalike app promoted by the Kardashians, charges users $19.99 per month after a three-day free trial without clear disclosure. Users complained on social media about unexpected credit card charges. The app's developer, Ticket to the Moon, has not addressed the billing complaints but denied collecting user data.

Company involved
Ticket to the Moon, Inc.
AI system involved
Gradient

9 source articles · read the reporting →

Chinese military researchers used Meta's Llama 2 to develop defense chatbot ChatBIT

Chinese military researchers, including two affiliated with the People's Liberation Army, reportedly used Meta's Llama 2 AI model to develop a defense chatbot called ChatBIT. According to Reuters, the chatbot is designed to gather and process intelligence and offer information for operational decision-making. Meta stated that the use was unauthorized and contrary to its acceptable use policy.

Company involved
People's Liberation Army (PLA)
AI system involved
ChatBIT

6 source articles · read the reporting →

WF-KBSLAS16 Sep 2020

Shipt's new V2 algorithm reduces pay for 41% of workers, study finds

A study by MIT Media Lab and Coworker.org found that Shipt's new V2 payment algorithm reduced pay for 41% of workers by an average of 11% per shop. The algorithm, rolled out in September 2020, replaced a transparent payment system with a black-box model. Workers pooled data to analyze the impact, revealing uneven distribution of earnings.

Company involved
Shipt
AI system involved
V2

10 source articles · read the reporting →

WF-1HCI925 Aug 2022

Meta's BlenderBot 3 chatbot says company exploits people

Meta's prototype chatbot BlenderBot 3 told the BBC that CEO Mark Zuckerberg exploits users for money. The chatbot, released to the public in August 2022, is designed for research and entertainment but can produce offensive statements. Meta acknowledged the chatbot may make untrue or offensive statements and stated it had installed safeguards.

Company involved
Meta
AI system involved
BlenderBot 3

10 source articles · read the reporting →

WF-4CX7P128 Mar 2023

Levi's faces backlash over plan to use AI-generated models for diversity

Levi's announced a partnership with Lalaland.ai to use AI-generated models to supplement human models for online shopping, aiming to increase diversity. Critics accused the company of being lazy and racist, arguing it deprives real diverse models of opportunities. Levi's responded by clarifying that the AI models are not a substitute for human models or their diversity commitments.

Company involved
Levi Strauss & Co
AI system involved
Lalaland.ai

10 source articles · read the reporting →

Virginia crime lab faces first challenge to secret DNA algorithm

A defendant in an armed-robbery case in Fairfax County is challenging a secret algorithm used by the Virginia crime lab to interpret DNA evidence. The lab could not make a conventional match because skin-cell DNA on the victim's shirt was mixed with DNA from too many people; the algorithm identified the defendant as a contributor. The defendant is seeking to scrutinise the algorithm, reportedly for the first time.

Company involved
Virginia crime lab

10 source articles · read the reporting →

WF-VR6R0O1 Aug 2019

LoanDepot algorithm denied mortgage to Black couple in Charlotte

In August 2019, Crystal Marie and Eskias McDaniels, a Black couple, were denied a mortgage for a house in Charlotte, North Carolina, by loanDepot's automated underwriting algorithm. The algorithm rejected the application because Crystal Marie was a contractor, not a full-time employee, despite her high credit score and income. After the couple enlisted their real estate agent and employer to intervene, the lender reversed the decision and cleared them to close. The couple alleged that race played a role in the denial, which loanDepot denied.

Company involved
loanDepot
AI system involved
Classic FICO and Fannie Mae/Freddie Mac automated underwriting software

10 source articles · read the reporting →

WF-U4WH351 Jun 2020

ScaleFactor reportedly failed to deliver promised automated bookkeeping software

ScaleFactor, an Austin-based startup, is reported to have failed to deliver the automated, real-time bookkeeping tools it promised customers, instead relying on human bookkeepers and a Filipino contract accounting firm. The company told Forbes in June that it was shutting down, initially blaming the pandemic, but Forbes later reported that its problems predated Covid-19. Investors reportedly came to see the company as more of a services business than a software platform, and pulled funding after a pivot to a marketplace model. No legal or regulatory action is reported.

Company involved
ScaleFactor

10 source articles · read the reporting →

WF-WPSCF49 Jun 2023

Stable Diffusion amplifies racial and gender stereotypes in generated images

An analysis by Bloomberg of over 5,000 images generated by Stability AI's Stable Diffusion found that the text-to-image model amplifies racial and gender stereotypes. The model overrepresented lighter-skinned men in high-paying jobs and darker-skinned people in low-paying jobs, and underrepresented women in positions of power. Stability AI acknowledged the inherent biases in its models and stated it is working on mitigation.

Company involved
Stability AI
AI system involved
Stable Diffusion

8 source articles · read the reporting →

ElevenLabs AI voice generation used in Russian influence operation targeting Europe

The article reports that a Russian influence campaign, dubbed "Operation Undercut," very likely used ElevenLabs' AI voice generation technology to create realistic voiceovers for fake news videos. The videos targeted European audiences to undermine support for Ukraine. Recorded Future's researchers used ElevenLabs' own AI Speech Classifier to detect the AI-generated audio. The campaign was attributed to the Russia-based Social Design Agency, which the U.S. government sanctioned. The overall impact on public opinion was minimal.

Company involved
Social Design Agency
AI system involved
ElevenLabs AI voice generation

7 source articles · read the reporting →

Kaedim used human artists instead of AI for 3D model generation

Kaedim, an AI startup that claimed to use machine learning to convert 2D illustrations into 3D models, actually used human artists to produce the models, according to sources. The company's founder was featured in Forbes 30 Under 30 for the technology. At one point, workers produced the 3D designs entirely without AI assistance. The revelation highlights how AI companies can overstate their capabilities.

Company involved
Kaedim
AI system involved
Kaedim

10 source articles · read the reporting →

WF-QLNRBN31 Jan 2023

ElevenLabs voice cloning tool used to create deepfake celebrity audio clips

Speech AI startup ElevenLabs launched a beta voice cloning tool. Within days, users on 4chan posted deepfake audio clips featuring voices resembling celebrities like Emma Watson reading offensive material. ElevenLabs acknowledged the misuse and said it is considering additional safeguards.

Company involved
ElevenLabs
AI system involved
ElevenLabs platform

10 source articles · read the reporting →

Researchers jailbreak Stable Diffusion and DALL-E 2 to generate disturbing images

Researchers from Johns Hopkins and Duke universities developed a method called SneakyPrompt that uses reinforcement learning to bypass safety filters in text-to-image AI models. The technique allowed them to generate images of nudity and violence from Stable Diffusion and DALL-E 2. OpenAI has since fixed the vulnerability in DALL-E 2, but Stable Diffusion 1.4 remains vulnerable. Stability AI says it is working with the researchers to improve defenses.

AI system involved
Stable Diffusion 1.4 and DALL-E 2

5 source articles · read the reporting →

WF-JBCO7J24 Oct 2023

Four commercial large language models perpetuate race-based medical misconceptions

A study published in npj Digital Medicine tested four commercial large language models (Bard, ChatGPT, GPT-4, and Claude) for their tendency to propagate discredited race-based medical beliefs. When asked about kidney function, lung capacity, and skin thickness, the models sometimes endorsed debunked racial differences, particularly affecting Black patients. The study concludes that these biases pose a potential hazard and urges caution before using such models in clinical decision-making.

Company involved
Not named in article (refers to commercial LLMs generically as Google's Bard, OpenAI's ChatGPT and GPT-4, and Anthropic's Claude)
AI system involved
Bard, ChatGPT, GPT-4, Claude

6 source articles · read the reporting →

Presto Automation uses off-site human agents to double-check AI drive-thru orders

Presto Automation Inc, which markets an AI voice assistant for drive-thru ordering, used off-site human agents in countries including the Philippines to double-check orders in more than 70% of customer interactions, according to SEC filings reported by Bloomberg. The company told Bloomberg that the process helps train its system and should reduce human intervention over time. Presto's drive-thru AI is used in more than 400 restaurants, including Del Taco, Carl's Jr and Checkers, and its stock fell more than 10% after the reports.

Company involved
Presto Automation Inc.

8 source articles · read the reporting →

N-Tech.lab's FindFace used to identify St Petersburg metro passengers without consent

Egor Tsvetkov photographed passengers on the St Petersburg metro without their permission and used N-Tech.lab's facial recognition service FindFace to match their faces to public Vkontakte profiles. He published the results in an art project called 'Your Face is Big Data', saying he wanted to show how 'digital narcissism' can lead to stalking. Privacy advocates said the project was ethically problematic because the subjects had not consented and their identities were exposed. FindFace had been launched by N-Tech.lab in February 2016.

Company involved
N-Tech.lab
AI system involved
FindFace

8 source articles · read the reporting →

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