The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

27 incidents matching “CLEAR” · public reporting

WF-VR6R0O1 Aug 2019

LoanDepot algorithm denied mortgage to Black couple in Charlotte

In August 2019, Crystal Marie and Eskias McDaniels, a Black couple, were denied a mortgage for a house in Charlotte, North Carolina, by loanDepot's automated underwriting algorithm. The algorithm rejected the application because Crystal Marie was a contractor, not a full-time employee, despite her high credit score and income. After the couple enlisted their real estate agent and employer to intervene, the lender reversed the decision and cleared them to close. The couple alleged that race played a role in the denial, which loanDepot denied.

Company involved
loanDepot
AI system involved
Classic FICO and Fannie Mae/Freddie Mac automated underwriting software

10 source articles · read the reporting →

WF-IIYZYM1 Jan 2016

Ajin USA pleads guilty after worker crushed by robot in Alabama

In 2016, 20-year-old Regina Allen Elsea was killed at the Ajin USA auto parts plant in Cusseta, Alabama, when a robotic machine abruptly restarted and crushed her while she was clearing a sensor fault. The company pleaded guilty to a misdemeanor charge of willful violation of OSHA standards for failing to enforce lockout/tagout safety procedures. Ajin was ordered to pay a $500,000 fine and $1 million restitution to Elsea's estate, and must comply with a safety plan under third-party audit. A separate civil lawsuit by her family is ongoing.

Company involved
Ajin USA

10 source articles · read the reporting →

WF-HGNEQK15 Sep 2017

TSA body scanners trigger invasive searches of transgender travellers

Transgender and gender nonconforming travellers in the US allege that Transportation Security Administration full-body scanners, which require officers to select a binary gender, routinely flag their bodies as anomalies, leading to humiliating and invasive pat-downs. Travellers including Olivia, Terra Fox and Allister McGuire describe being pressured to expose their genitals or strip in private rooms after alarms, with one woman saying she was forced to show her penis to female officers who then cleared her. The TSA says it is committed to treating all travellers equally and has introduced new transgender awareness training, but internal complaint data shows a disproportionate number of civil rights complaints relate to screening of transgender people. ProPublica’s review of 174 traveller accounts found that most did not file a formal complaint, often from fear of outing themselves or not knowing how.

Company involved
Transportation Security Administration
AI system involved
Full-body scanner

1 source article · read the reporting →

← Newerpage 2 of 2