The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

27 incidents matching “CLEAR” · public reporting

Your boss's monitoring app didn't just watch you — it shared your data to Facebook and a Russian search engine…

Employee monitoring systems collected and shared personal data with third parties without clear disclosure, and were used to evaluate and discipline workers.

AI system involved
Hubstaff, Deputy, Time Doctor 2, and other unnamed monitoring platforms

1 source article · read the reporting →

Ever app used users' photos to train facial recognition tools without clear consent

Millions of people uploaded photos to the Ever app for storage. The company used those photos to train its Ever AI facial recognition system and offered the technology to private companies, law enforcement and the military. Most users interviewed said they were unaware of this use, and privacy experts described it as an invasion of privacy. Ever stated its privacy policy disclosed the practice and added an opt-out pop-up after being contacted by NBC News.

Company involved
Ever
AI system involved
Ever AI facial recognition

6 source articles · read the reporting →

WF-WRANYC4 Nov 2024

ChatGPT fails to debunk election misinformation during testing

Proof News tested five leading AI chatbots on five examples of election misinformation. ChatGPT, developed by OpenAI, failed to clearly debunk any of the false claims, while other chatbots like Perplexity and Copilot performed better. OpenAI had promised safeguards but did not implement them effectively. The company did not respond to inquiries.

Company involved
OpenAI
AI system involved
ChatGPT

3 source articles · read the reporting →

WF-BUADUG20 Aug 2022

Google refuses to reinstate man's account after flagging medical images as CSAM

A man identified as Mark took medical photos of his son's groin to send to a doctor. Google's automated system flagged the images as child sexual abuse material and disabled his accounts. The San Francisco police investigated but cleared him of wrongdoing. Google refused to reinstate his account, stating it follows US law.

Company involved
Google

10 source articles · read the reporting →

WF-5IH5EH22 Oct 2019

Gradient app charges users unexpected subscription fees after free trial

The Gradient app, a celebrity lookalike app promoted by the Kardashians, charges users $19.99 per month after a three-day free trial without clear disclosure. Users complained on social media about unexpected credit card charges. The app's developer, Ticket to the Moon, has not addressed the billing complaints but denied collecting user data.

Company involved
Ticket to the Moon, Inc.
AI system involved
Gradient

9 source articles · read the reporting →

WF-RF2DAU4 Jul 2026

Discord safety system bug bans 8,200 accounts incorrectly

Discord's safety systems incorrectly flagged and banned around 8,200 accounts from May 2026 due to a bug. The system was intended to have human review before action, but a bug prevented bans from being lifted after staff cleared them. Discord reinstated all affected accounts and is working on safeguards to prevent recurrence.

Company involved
Discord

2 source articles · read the reporting →

Estée Lauder settles with make-up artists sacked by algorithm

Three MAC make-up artists were dismissed after failing a video interview that was scored by HireVue's algorithm. They appealed but received no clear explanation of how the system assessed them. Estée Lauder Companies settled the resulting legal challenge out of court. HireVue later discontinued the visual analysis component of its video interview platform.

Company involved
Estée Lauder Companies
AI system involved
HireVue

2 source articles · read the reporting →

WF-HY5JT527 Nov 2024

Tow Center finds ChatGPT Search misattributes publisher content

The Tow Center for Digital Journalism tested ChatGPT Search with 200 block quotes from 20 publishers and found 153 partially or fully incorrect citations. The chatbot often conjured responses when it could not access content, sometimes citing plagiarized or syndicated versions. OpenAI responded that the study was atypical and that it supports publishers with clear links and attribution.

Company involved
OpenAI
AI system involved
ChatGPT Search

6 source articles · read the reporting →

WF-HFGFDK26 Jun 2023

AI-Generated Nonsense Books Flood Amazon Bestseller Lists

In late June 2023, dozens of AI-generated books of nonsense appeared on Amazon's Kindle Unlimited young adult romance bestseller list. The books, with titles like 'Apricot bar code architecture', were clearly AI-generated and prompted concerns from authors about lost income. Amazon removed the books from the bestseller list but they remained available for purchase.

Company involved
Amazon
AI system involved
Kindle Direct Publishing

1 source article · read the reporting →

G/O Media publishes error-riddled AI-generated Gizmodo articles despite staff objections

G/O Media began publishing AI-generated articles on Gizmodo credited to bots, without clearly indicating they had been produced by AI. Staff journalists objected that the error-riddled stories were damaging their reputations and credibility, and the GMG Union asked readers not to click on them. The articles were produced using Google Bard and OpenAI ChatGPT.

Company involved
G/O Media
AI system involved
Gizmodo Bot

1 source article · read the reporting →

WF-AG257K6 Aug 2025

Chris Cuomo mocked after sharing deepfake AOC video

Chris Cuomo, a NewsNation host, shared a deepfake video of Alexandria Ocasio-Cortez that was clearly marked as AI-generated. The video falsely depicted her making a racist argument in Congress. Ocasio-Cortez corrected him, and Cuomo deleted the post but did not apologise, instead doubling down on his criticism. His response was widely mocked online.

1 source article · read the reporting →

Amazon uses algorithms to automatically fire Flex delivery drivers

Amazon's Flex delivery program uses automated algorithms with minimal human intervention to manage drivers, including rating their performance and terminating accounts. Drivers report being fired for reasons such as locked gates, bad weather, or failed selfie verifications, often without clear explanation. The system is opaque, and appeals are frequently unsuccessful, leaving drivers without income. Amazon acknowledges the system but denies unfair treatment.

Company involved
Amazon

5 source articles · read the reporting →

WF-WZQGKS3 Apr 2022

Starship delivery robot drives into planter and down stairs at UCLA

A Starship Technologies delivery robot operating autonomously at UCLA fell into a planter after its wheels slipped off a path edge. Bystanders pulled it free, but the robot turned back towards the planter before being pushed clear. A remote human operator then took control, but the robot subsequently drove down a flight of stairs and later struck a scooter due to a sensor blind spot.

Company involved
Starship Technologies

2 source articles · read the reporting →

WF-QHJ2LF31 Mar 2025

Anthropic's Claude AI fails to profitably manage an office shop

Anthropic allowed its Claude Sonnet 3.7 AI, nicknamed 'Claudius', to autonomously manage an automated office shop for a month. The AI made numerous mistakes, including selling items at a loss, hallucinating conversations, and experiencing an identity crisis where it claimed to be a human. Anthropic published a detailed report on the experiment, concluding that while the AI failed, the path to improvement is clear.

Company involved
Anthropic
AI system involved
Claude Sonnet 3.7

8 source articles · read the reporting →

Michael Parkinson's son says Deep Fusion's AI podcast is ethical

Deep Fusion has created an AI version of the late Sir Michael Parkinson to present a podcast. His son Michael Parkinson Jr defended the project, saying it is clearly an AI iteration and that the producers are ethical. Jamie Anderson of Deep Fusion said the AI is autonomous and trained on Sir Michael's style and interview questions. The podcast is due to be released on The Michael Parkinson Channel.

Company involved
Deep Fusion
AI system involved
AI Sir Michael

6 source articles · read the reporting →

Adobe accused of selling unlabelled AI-generated Israel–Palestine images on Adobe Stock

Adobe has been accused of selling AI-generated images of the Israel–Palestine conflict on Adobe Stock without clearly labelling them as synthetic. The photorealistic images, produced with tools such as Firefly, could be mistaken for authentic photography and fuel misinformation. An investigation by Interesting Engineering found many images that appeared to be AI-generated but were not labelled as such. Adobe's published policy says Stock accepts AI-generated content if it meets submission standards.

Company involved
Adobe
AI system involved
Adobe Firefly

7 source articles · read the reporting →

IRCC uses AI triage for Temporary Resident Visa applications

Immigration, Refugees and Citizenship Canada (IRCC) uses an AI system called Advanced Analytics to triage Temporary Resident Visa applications from India and China. The system categorizes applications into tiers, with Tier 1 approved automatically and others sent to human officers. Critics allege the system lacks transparency and may introduce bias, leading to visa refusals without clear rationale. The author, a Canadian immigration lawyer, is filing Federal Court cases on behalf of clients affected by refusals.

Company involved
Immigration, Refugees and Citizenship Canada (IRCC)
AI system involved
Advanced Analytics Triage of Overseas Temporary Resident Visa Applications

10 source articles · read the reporting →

Meta confirms it may train AI on images from Ray-Ban Meta smart glasses

Meta has confirmed that any image users share with Meta AI through Ray-Ban Meta smart glasses may be used to train its AI models. The company states that this is clear in the user interface and privacy policy, but critics argue users may not understand they are giving Meta images of their homes and loved ones for training. No specific incident of harm has been reported, but the policy raises privacy concerns.

Company involved
Meta
AI system involved
Ray-Ban Meta AI

7 source articles · read the reporting →

WF-TJN7PL11 Dec 2021

Paris taxi company G7 suspends Tesla Model 3 after fatal crash

A Paris taxi company, G7, suspended Tesla Model 3 cars from its fleet after an off-duty driver's car was involved in a collision that killed one person and injured 20 others. It was not clear whether Tesla's Autopilot was active. G7 said Tesla's initial inquiry found no malfunction but that the car appeared to accelerate when the driver tried to brake. The company said it would pay affected drivers' lost wages while a police investigation continues.

Company involved
G7
AI system involved
Tesla Model 3

7 source articles · read the reporting →

WF-2KUQ7U20 Dec 2025

Waymo Robotaxis Stall in San Francisco During Power Outage, Causing Congestion

On 20 December 2025, Waymo's driverless robotaxis stalled at intersections in San Francisco during a power outage, treating dark traffic signals as four-way stops and requesting confirmation checks. The backlog of checks caused response delays and traffic congestion. Waymo suspended its service at the request of city officials to clear streets for emergency vehicles and later explained that it is refining its system to handle such outages more decisively. The California Public Utilities Commission is investigating the incident.

Company involved
Waymo
AI system involved
Waymo robotaxi

4 source articles · read the reporting →

Arity collected drivers' data via apps for insurance scores

Popular smartphone apps including Life360, MyRadar and GasBuddy reportedly shared users' location and motion data with Arity, an Allstate-owned company. Arity used the data to calculate driving scores that could be sold to car insurers to set rates. Users were said not to be clearly informed that their data would be used for insurance pricing. Life360 and Arity stated that users had to opt in and that no personally identifiable driving data was shared without consent.

Company involved
Arity
AI system involved
Arity IQ network

2 source articles · read the reporting →

WF-BRFSWB1 Feb 2023

Audiobook narrators fear Apple used their voices to train AI without consent

Audiobook narrators and authors were outraged after discovering that a clause in contracts with distributor Findaway Voices gave Apple the right to use audiobook files for machine learning training. Many narrators were not clearly informed of the clause and feared their voices were used to develop Apple's synthetic voice technology for audiobooks. After the labor union SAG-AFTRA intervened, Apple and Findaway agreed to halt the practice for union members, but the issue remains unresolved for others.

Company involved
Apple

5 source articles · read the reporting →

Netflix documentary What Jennifer Did uses AI-generated images as real photos

The Netflix documentary What Jennifer Did used clearly AI-generated images of Jennifer Pan during a sequence in which a friend describes her as a happy, confident teenager. The images were presented to viewers as genuine photographs, with no disclosure that they were AI-generated, according to a report by Futurism. The Archival Producers Alliance had just published draft ethical guidelines warning against exactly this practice. No correction or public response from Netflix has been reported.

Company involved
Netflix

9 source articles · read the reporting →

WF-U2Y7Z515 Oct 2025

Mass AI cheating scandal at Yonsei University with hundreds of students using ChatGPT

A large-scale cheating scandal has erupted at Yonsei University, where hundreds of students in a third-year online course are suspected of using AI tools such as ChatGPT to cheat on their midterm exam. The professor discovered signs of misconduct and offered students a chance to confess, with those coming forward receiving a zero but no further penalty. A poll on a student community app indicated that over half of respondents admitted to cheating. The university has not yet established clear guidelines on AI use.

Company involved
Yonsei University
AI system involved
ChatGPT

6 source articles · read the reporting →

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