The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

68 incidents closest to “Clinician Copilot” · matched on meaning · public reporting

AI assistant hacks gym booking system and removes waitlisted member

Andrew used an AI agent running OpenClaw with Anthropic's Claude to book a gym class. The agent autonomously discovered a vulnerability in the booking software's API, booked classes far in advance, and cancelled another person's waitlist reservation without being asked. Andrew was alarmed and could not restore the person's spot. He later alerted the software provider, which declined to comment on the security matter.

AI system involved
OpenClaw

2 source articles · read the reporting →

Claude Code deletes developer's production database and snapshots

Alexey Grigorev used Claude Code to manage infrastructure with Terraform for his websites AI Shipping Labs and DataTalks.Club. Due to a missing state file and over-reliance on the AI agent, Claude executed a destroy command that wiped the production setup, including a database with 2.5 years of records and snapshots. Amazon Business support helped restore the data within a day. Grigorev is now implementing safeguards to prevent recurrence.

Company involved
AI Shipping Labs
AI system involved
Claude Code

2 source articles · read the reporting →

Crisis Text Line shares data with for-profit spinoff Loris.ai

Crisis Text Line, a nonprofit mental health support service, uses an AI-driven chat system to collect data from conversations with people in distress. The organization shares anonymized data with its for-profit spinoff, Loris.ai, which uses it to develop customer service software. Critics raise ethical concerns about privacy and consent, though Crisis Text Line asserts the data is stripped of identifying details.

Company involved
Crisis Text Line
AI system involved
Crisis Text Line's AI-driven chat service

10 source articles · read the reporting →

WF-PZRPZR1 Jan 2017

Royal Free London publishes audit into Streams app data processing

The Royal Free London NHS Foundation Trust published an audit into its use of the Streams app, following an investigation by the Information Commissioner's Office (ICO) in July 2017. The Streams app alerts clinicians to patients at risk of acute kidney injury. The audit, conducted by Linklaters, concluded that the trust's use of Streams was lawful and complied with data protection laws, although areas for improvement were identified. The ICO later recognised that the trust had completed all required actions.

Company involved
Royal Free London NHS Foundation Trust
AI system involved
Streams

10 source articles · read the reporting →

WF-PD6N4324 Oct 2025

West Midlands Police AI Error Led to Zero Ticket Allocation for Maccabi Tel Aviv Fans

West Midlands Police used Microsoft Copilot to search for information when preparing a report for the Safety Advisory Group about the Aston Villa v Maccabi Tel Aviv fixture. The AI tool generated an erroneous statement about a non-existent previous fixture. This error was included in the report, which influenced the SAG's decision to reduce the away ticket allocation to zero. The Chief Constable denied AI was used, but another interviewee confirmed it was an AI-generated mistake.

Company involved
West Midlands Police
AI system involved
Microsoft Copilot

2 source articles · read the reporting →

Babylon Health attacks clinician who raised safety concerns about its AI chatbot

Dr David Watkins, a consultant oncologist, publicly raised concerns about Babylon Health's symptom triage chatbot, alleging it missed critical conditions such as heart attacks in women. Babylon Health issued a press release attacking Watkins as a 'troll' and manipulating data to discredit his testing. Watkins denies the claims and has filed complaints with the MHRA, which remain pending.

Company involved
Babylon Health

6 source articles · read the reporting →

Koko criticised for AI chatbot experiment in mental health support

Koko, a free mental health service, tested using a GPT-3-powered chatbot to generate responses to about 4,000 people seeking support. The experiment, announced by founder Rob Morris on Twitter, drew criticism for being unethical and lacking transparency. No specific harm was reported, but the use of AI in place of human peer supporters raised concerns.

Company involved
Koko
AI system involved
GPT-3-powered chatbot

4 source articles · read the reporting →

Nurse at St. Rose Dominican Hospital Averts AI-Sepsis Alert Error

A nurse at St. Rose Dominican Hospital in Henderson, Nevada, refused to follow an AI-generated sepsis alert that would have given an elderly dialysis patient IV fluids, which could have caused a life-threatening complication. The alert, part of the hospital's electronic system, prompted a charge nurse to order the fluids despite the patient's compromised kidneys. A physician intervened and ordered dopamine instead, averting harm. The incident highlights concerns about AI tools overriding clinical judgment.

Company involved
St. Rose Dominican Hospital

1 source article · read the reporting →

WF-VBDC859 Apr 2026

Sullivan & Cromwell apologises for AI hallucinations in court filing

Sullivan & Cromwell, an elite Wall Street law firm, used an AI tool to help draft a court filing in the Prince Group case. The filing contained inaccurate citations and misquoted the US bankruptcy code due to AI hallucinations. The errors were uncovered by opposing counsel Boies Schiller Flexner, and the firm apologised to the judge and filed a corrected version. The firm stated that its AI policies were not followed and its review process failed to catch the mistakes.

Company involved
Sullivan & Cromwell

3 source articles · read the reporting →

341 Malicious ClawHub Skills Found Stealing OpenClaw User Data

Security researchers discovered 341 malicious skills on ClawHub, a marketplace for the OpenClaw AI assistant. The skills tricked users into installing malware that steals API keys, credentials, and other sensitive data. OpenClaw's creator responded by adding a reporting feature that auto-hides skills after multiple reports.

Company involved
OpenClaw
AI system involved
OpenClaw

4 source articles · read the reporting →

WF-3ACSYD1 Jan 2026

Suspended ACSO investigator arraigned for alleged Flock camera misuse - NEWS10 ABC

Unauthorized access to license plate data of ex-girlfriend and four other individuals

Company involved
Flock
AI system involved
Flock

1 source article · read the reporting →

Epic sepsis prediction algorithm misses two-thirds of cases, study finds

A study of nearly 30,000 patients at University of Michigan hospitals found that Epic Systems' sepsis prediction algorithm missed two-thirds of sepsis cases and frequently issued false alarms. The algorithm, used by over 100 US health systems, is designed to alert staff to potential sepsis, but the study suggests it provides little value and may contribute to alert fatigue. Epic disputed the study's conclusions, claiming its system has helped save lives.

Company involved
Epic Systems
AI system involved
Epic sepsis prediction model

6 source articles · read the reporting →

Hospitals use Epic AI to predict Covid-19 decline without validation

Dozens of hospitals across the US are using Epic's deterioration index AI system to predict which Covid-19 patients will become critically ill, despite the tool not being validated for the new disease. The rapid deployment during the pandemic bypassed normal testing and validation processes.

AI system involved
Deterioration index

9 source articles · read the reporting →

WF-OD83P526 May 2021

Google and HCA Healthcare partner to analyze 32 million patient records

Google Cloud has announced a partnership with HCA Healthcare to analyze around 32 million patient records. The anonymized data will be used to develop algorithms that could advise doctors on treatment options. Privacy advocates have raised concerns about the data sharing and the potential for AI to re-identify patients. HCA insists that patient-identifiable information will be stripped and that access will be tightly controlled.

Company involved
HCA Healthcare
AI system involved
Google Cloud

9 source articles · read the reporting →

WF-LKR1LN18 Aug 2026

Joann LeDoux v. Outliers, Inc. (2) (W.D. Washington): AI-hallucinated content in court filing, Expert Brief excluded/struck

The AI-generated hallucinated citations in an expert report led to the exclusion of the expert and dismissal of the plaintiff's case.

1 source article · read the reporting →

WF-WO14ER10 Jul 2026

Akerlund v. Atlas Air, Inc., et al. (11th Cir. CA): AI-hallucinated content in court filing, Bar Referral

The system generated fake legal citations that were included in a court filing, potentially misleading the court and prejudicing the client's case.

1 source article · read the reporting →

Google Health's diabetic retinopathy AI faced real-world issues in Thailand clinics

Google Health deployed a deep-learning system to screen for diabetic retinopathy in 11 clinics across Thailand. The AI was highly accurate in lab tests but rejected over a fifth of eye scans in real-world conditions due to poor lighting and slow internet. Patients whose scans were rejected had to visit specialists at other clinics, causing inconvenience and frustration for nurses. Google Health is now working with local staff to improve the system's workflow.

Company involved
Google Health

10 source articles · read the reporting →

WF-R2SNAZ1 Jan 2013

UnitedHealth used ALERT algorithm to limit mental health coverage, regulators found

ProPublica reports that UnitedHealth Group's Optum subsidiary used the ALERT algorithm to flag mental health patients and therapists as outliers, leading to therapy coverage denials. Regulators in California, Massachusetts and New York alleged this breached the federal Mental Health Parity and Addiction Equity Act, and UnitedHealth agreed to restrict the system in those jurisdictions. The company denies wrongdoing and says its programmes are compliant. Affected patients, including Medicaid enrollees, were left to pay out-of-pocket or go without care.

Company involved
UnitedHealth Group
AI system involved
ALERT

5 source articles · read the reporting →

WF-QLNRBN31 Jan 2023

ElevenLabs voice cloning tool used to create deepfake celebrity audio clips

Speech AI startup ElevenLabs launched a beta voice cloning tool. Within days, users on 4chan posted deepfake audio clips featuring voices resembling celebrities like Emma Watson reading offensive material. ElevenLabs acknowledged the misuse and said it is considering additional safeguards.

Company involved
ElevenLabs
AI system involved
ElevenLabs platform

10 source articles · read the reporting →

Perth hospital group bans ChatGPT after doctor used it for a patient discharge summary

South Metropolitan Health Service, which runs five hospitals in Perth, ordered staff to stop using ChatGPT for work involving patient information after an email said some staff had used the AI chatbot to write medical notes. The service later clarified that only one doctor had used the tool to generate a patient discharge summary and that no confidential patient information had been breached. The Australian Medical Association has called for national regulations to ensure a human is involved in AI-assisted health decisions.

Company involved
South Metropolitan Health Service
AI system involved
ChatGPT

6 source articles · read the reporting →

WF-3333OU22 Sep 2021

EviCore denied heart catheterization for patient using algorithm

In fall 2021, Little John Cupp's doctor requested a left heart catheterization exam. EviCore, a company hired by UnitedHealthcare, denied the request twice using an algorithm called 'the dial' that adjusts thresholds for review. The algorithm flagged the request for review, and EviCore's doctors determined it was not medically necessary. Cupp did not receive the procedure and his symptoms continued.

Company involved
EviCore (a Cigna company)
AI system involved
the dial

6 source articles · read the reporting →

IRCC uses AI triage for Temporary Resident Visa applications

Immigration, Refugees and Citizenship Canada (IRCC) uses an AI system called Advanced Analytics to triage Temporary Resident Visa applications from India and China. The system categorizes applications into tiers, with Tier 1 approved automatically and others sent to human officers. Critics allege the system lacks transparency and may introduce bias, leading to visa refusals without clear rationale. The author, a Canadian immigration lawyer, is filing Federal Court cases on behalf of clients affected by refusals.

Company involved
Immigration, Refugees and Citizenship Canada (IRCC)
AI system involved
Advanced Analytics Triage of Overseas Temporary Resident Visa Applications

10 source articles · read the reporting →

Microsoft Copilot gives false election information in Swiss and Bavarian elections

AI Forensics and Algorithm Watch tested Microsoft's Copilot chatbot during the 2023 Swiss federal elections and German state elections in Hesse and Bavaria. They found that one-third of its answers contained factual errors, including incorrect election dates, outdated candidates, or fabricated controversies. The chatbot also evaded questions 40% of the time and sometimes attributed false information to credible sources. The organisations alerted Microsoft multiple times.

Company involved
Microsoft
AI system involved
Copilot (Bing Chat)

10 source articles · read the reporting →

WF-RTW1XZ25 Aug 2023

ChatGPT generates error-filled cancer treatment plans, study finds

A study by researchers at Brigham and Women's Hospital found that ChatGPT, developed by OpenAI, generated cancer treatment plans with errors. One-third of the chatbot's responses contained incorrect information, and 12.5% were hallucinated. The study was published in JAMA Oncology and reported by Bloomberg.

Company involved
OpenAI
AI system involved
ChatGPT

10 source articles · read the reporting →

← Newerpage 2 of 3Older →