The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

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68 incidents closest to “Cruise LLC (General Motors subsidiary; robotaxi operations wound down 2025)” · matched on meaning · public reporting

WF-GJP49S2 Oct 2023

Cruise robotaxi drags woman 20 feet, company pays over $8M settlement

On October 2, 2023, a Cruise robotaxi in downtown San Francisco struck and dragged a woman 20 feet after she was hit by a human driver. The autonomous vehicle attempted to pull over while the pedestrian was trapped underneath, causing life-threatening injuries. Cruise later paid a settlement of between $8 million and $12 million to the victim. The California DMV suspended Cruise's driverless permits after the company failed to show regulators complete footage of the incident.

Company involved
Cruise

4 source articles · read the reporting →

WF-GPYWHQ29 May 2018

Tesla Autopilot crashes into parked police SUV in Laguna Beach

On 29 May 2018, Dave Key's Tesla Model S, operating in Autopilot mode, drifted out of its lane and collided with a parked police SUV in Laguna Beach, California. No one was injured, but the car was written off. The crash was attributed to a known limitation of Tesla's AI, which struggled to distinguish stationary objects from the background. Key, a former software entrepreneur, later bought three more Teslas and used the Full Self-Driving beta.

Company involved
Tesla
AI system involved
Autopilot

4 source articles · read the reporting →

WF-EDM4F821 May 2024

Waymo recalls robotaxi software after crash into telephone pole

On May 21, 2024, a Waymo autonomous vehicle crashed into a telephone pole in Phoenix, Arizona, while driving to a passenger pickup location. The vehicle was damaged but no one was injured. Waymo issued a voluntary recall and updated the software and mapping for its entire fleet of 672 vehicles to correct an error that assigned a low damage score to the pole and to improve the map.

Company involved
Waymo
AI system involved
Waymo autonomous vehicle

6 source articles · read the reporting →

WF-HWCQXU16 Feb 2025

Waymo sued after robotaxi doors cyclist in San Francisco bike lane

Jenifer Hanki, 26, was cycling in a marked bike lane in San Francisco when a Waymo robotaxi pulled over and a passenger opened a door into her path, causing a collision. She alleges the vehicle's Safe Exit system failed to warn of her approach, and she suffered brain and spine injuries. Hanki has sued Waymo and Alphabet for negligence, battery, and emotional distress, and the case is pending in San Francisco County Superior Court. Waymo did not comment on the lawsuit but pointed to its overall safety record.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-QCC5R811 Aug 2023

Cruise driverless cars stall in San Francisco, blocking traffic after Outside Lands festival

As many as 10 Cruise autonomous vehicles became immobilized on Grant Avenue in North Beach on Friday night due to wireless connectivity issues caused by the Outside Lands music festival. The cars blocked traffic, and officials noted that emergency vehicles would not have been able to pass. Cruise apologised and said it is investigating solutions. The incident occurred a day after the California Public Utilities Commission approved expanded robotaxi operations in the city.

Company involved
Cruise
AI system involved
Cruise driverless cars

1 source article · read the reporting →

WF-RKD0W61 Mar 2017

Uber suspends autonomous tests after Arizona crash

Uber suspended its self-driving car tests in Arizona and paused operations in Pittsburgh after one of its autonomous Volvo SUVs was involved in a high-impact crash in Tempe, Arizona. The crash occurred when another vehicle failed to yield, causing the Uber car to flip on its side. No injuries were reported, and the Uber vehicle was not at fault. Uber is investigating the incident.

Company involved
Uber Technologies Inc.

8 source articles · read the reporting →

WF-QXCVQM20 Apr 2026

Waymo recalls 3,500 robotaxis after vehicle enters flooded Texas road

On April 20, 2026, an unoccupied Waymo robotaxi entered a flooded road in San Antonio, Texas, during severe weather. No injuries occurred, but the incident prompted Waymo to issue a voluntary recall of up to 3,791 vehicles due to software that could allow the cars to drive onto flooded roads. The National Highway Traffic Safety Administration published recall documents, and Waymo stated it is implementing additional software safeguards and has restricted operations in extreme weather. The fix is still under development.

Company involved
Waymo
AI system involved
Waymo autonomous driving system

4 source articles · read the reporting →

WF-RZAFQ69 May 2026

Waymo rider trapped in robotaxi during vandalism attack in San Francisco

In May 2026, Sherman Watson was riding in a Waymo robotaxi in San Francisco when two men attacked the vehicle, smashing the windshield. The car stopped and remained stationary, trapping Watson inside for about 10 minutes while he feared for his life. Waymo's remote assistant called police but could not move the car. Watson later sought therapy and requested video footage from Waymo, which the company has not provided, citing the need for a police search warrant.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-SAER6E4 Jul 2026

Waymo vehicle catches fire after driving over firework in San Francisco

On 4 July 2026, an unoccupied Waymo robotaxi caught fire in San Francisco after driving over a lit firework. No injuries were reported. The incident occurred amid widespread traffic congestion, with multiple Waymo vehicles becoming disabled and blocking roads. Waymo coordinated with the fire department to remove the vehicle and said it was evaluating ways to improve resilience during major disruptions.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-TQUWY37 Jan 2026

Waymo passenger flees robotaxi stuck on Phoenix light rail tracks

A Waymo self-driving car mistakenly drove onto light rail tracks in Phoenix, forcing a passenger to flee the vehicle. The incident occurred near moving trains before the car continued along the tracks. Valley Metro confirmed it was notified and responded, and Waymo was contacted.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-TTLKR63 Jun 2022

Cruise Recalls Self-Driving Software After San Francisco Crash Injures Two

In June 2022, a Cruise autonomous vehicle operating in San Francisco attempted an unprotected left turn and braked hard after incorrectly predicting an oncoming car would turn right. The other car continued straight and struck the Cruise vehicle, injuring a Cruise employee and a person in the other car. Cruise subsequently recalled the software on 80 vehicles, temporarily restricted left turns, and issued a software update to improve predictions. The US National Highway Traffic Safety Administration oversaw the recall.

Company involved
Cruise

7 source articles · read the reporting →

WF-VACBZ522 May 2022

Cruise driverless cars block traffic in San Francisco

On 22 May 2022, three driverless Cruise vehicles stopped in the middle of Masonic Avenue in San Francisco, blocking two lanes of traffic. The cars reportedly became confused and halted, causing disruption. The incident was shared on social media by a witness.

Company involved
Cruise

4 source articles · read the reporting →

WF-W2FDR42 Apr 2022

Cruise autonomous vehicle briefly evades police traffic stop

On April 2, 2022, a driverless Cruise taxi in San Francisco was pulled over by police for driving without headlights. The vehicle initially drove away before stopping at a safe location, confusing officers. Cruise stated the car yielded as programmed and no citation was issued. The incident highlights challenges of autonomous vehicles interacting with law enforcement.

Company involved
Cruise

5 source articles · read the reporting →

WF-QWGD1Q25 Jun 2015

Delphi denies near-miss between its self-driving car and Google's autonomous vehicle

Delphi Automotive initially reported a near-miss between its self-driving Audi Q5 SUV and a Google Lexus RX400h in Palo Alto, California. A Delphi executive claimed Google's car cut off the Delphi vehicle, which took evasive action. However, Delphi later denied the incident, stating the vehicles were a lane width apart and that both cars performed correctly. Google also confirmed the cars behaved appropriately in an ordinary driving scenario.

Company involved
Delphi Automotive
AI system involved
Delphi self-driving car (Audi Q5 SUV)

7 source articles · read the reporting →

WF-NA2P6C14 Dec 2016

California threatens legal action against Uber over self-driving cars without permit

Uber launched a pilot program of self-driving taxis in San Francisco without obtaining a required permit from the California DMV. Two of the vehicles were observed running red lights on the first day. The California attorney general threatened legal action unless Uber removes the cars from the road. Uber argued that its cars are not fully autonomous and therefore not subject to the permit requirement.

Company involved
Uber

10 source articles · read the reporting →

WF-0TNQZD17 Aug 2023

Cruise robotaxi hits San Francisco fire truck, one injured

A Cruise self-driving car collided with a San Francisco Fire Department truck that was responding to an emergency. The incident occurred on August 17, 2023, in the Tenderloin district. One passenger sustained non-severe injuries and was taken to hospital. Cruise acknowledged the crash and offered support to the rider.

Company involved
Cruise
AI system involved
Cruise self-driving car

10 source articles · read the reporting →

WF-HYZ75T7 Dec 2017

Motorcyclist sues General Motors after self-driving Chevrolet Bolt crash in San Francisco

On 7 December 2017, a self-driving Chevrolet Bolt operated by GM's Cruise subsidiary aborted a lane change and re-entered its lane on Oak Street in San Francisco, striking motorcyclist Oscar Nilsson and knocking him to the ground. Nilsson sued General Motors, claiming neck and shoulder injuries requiring lengthy treatment and resulting in disability leave. The San Francisco Police Department's report blamed Nilsson for passing on the right, but his lawyer disputed this, and GM denied responsibility while emphasising safety.

Company involved
General Motors
AI system involved
Chevrolet Bolt autonomous vehicle

10 source articles · read the reporting →

California DMV suspends Cruise LLC driverless and deployment permits

The California Department of Motor Vehicles suspended Cruise LLC's autonomous vehicle deployment and driverless testing permits, saying the vehicles were not safe for public operation and that Cruise had misrepresented safety information. The suspension took effect immediately under California regulations. Cruise may apply to reinstate the permits once it satisfies the department's requirements. Its permit for testing with a safety driver was not affected.

Company involved
Cruise LLC

10 source articles · read the reporting →

Cruise alleged to rely on human operators for autonomous driving

A New York Times article alleged that Cruise's autonomous vehicles rely on human operators to achieve autonomous driving, with 1.5 workers per vehicle intervening every 2.5 to five miles. Cruise CEO Kyle Vogt responded on Hacker News, stating that remote assistance is used 2-4% of the time and that many sessions are resolved by the vehicle itself. The company declined an interview request from the NYT.

Company involved
Cruise
AI system involved
Cruise AV

9 source articles · read the reporting →

WF-Y2FJD79 Jun 2023

Cruise robotaxi appears to hinder emergency crews after San Francisco mass shooting

A Cruise autonomous vehicle appeared to block emergency crews responding to a mass shooting in San Francisco's Mission District on 9 June 2023. A police officer in video footage says the robotaxi was blocking emergency medical and fire vehicles. Cruise denied obstructing access and said an employee moved the vehicle within half an hour. San Francisco police said they were investigating.

Company involved
Cruise

10 source articles · read the reporting →

WF-YSKNCV6 Feb 2024

Waymo driverless car hits bicyclist in San Francisco intersection

On 6 February 2024, a Waymo driverless car collided with a bicyclist at a four-way intersection in San Francisco. The cyclist was obscured by a truck and the vehicle braked but could not stop in time. The cyclist sustained minor scratches and left the scene. Waymo stated it is contacting relevant authorities.

Company involved
Waymo

4 source articles · read the reporting →

WF-2W2H5A14 Aug 2023

Cruise Robotaxis Blamed for Delaying Ambulance in San Francisco Man's Death

In August 2023, a homeless man named Sammy Davis was fatally struck by a city bus in San Francisco. Emergency responders alleged that two Cruise robotaxis blocked their ambulance, delaying transport. City officials later clarified that Cruise was not at fault for the death, and the man had been hit by a bus. Cruise denied any responsibility, stating the delay was only 90 seconds.

Company involved
Cruise
AI system involved
Cruise robotaxi

2 source articles · read the reporting →

WF-RV9WY55 Dec 2025

Hello robotaxi crash injures pedestrians in Zhuzhou, China

A Hello Inc. robotaxi struck and injured two pedestrians in Zhuzhou, China, on or around December 5, 2025. Footage showed bystanders and police lifting the vehicle to free a person trapped underneath. Hello has suspended autonomous-driving operations in Zhuzhou. Local police have not yet determined fault, and Hello has not commented. The crash follows a prior incident where a Hello robotaxi allegedly failed to stop after a collision.

Company involved
Hello Inc.
AI system involved
Hello Autonomous Driving

3 source articles · read the reporting →

WF-DXNU9O1 Aug 2025

Zoox recalls 332 robotaxis after self-driving cars veer into oncoming traffic

Zoox, Amazon's self-driving car company, recalled 332 robotaxis after they were found veering into oncoming traffic near intersections. The issue was first noticed in August 2025 when a car took a wide right turn crossing the center line. Zoox said no crashes or injuries occurred and fixed the problem with a software update. The National Highway Traffic Safety Administration confirmed the recall and is in ongoing discussions with Zoox.

Company involved
Zoox
AI system involved
Zoox robotaxis

6 source articles · read the reporting →

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