The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

68 incidents closest to “Desk Officer Reporting System (DORS)” · matched on meaning · public reporting

WF-H9X6M91 May 2020

Australian terrorism prediction tool Vera-2R flagged autism as criminality risk factor

An independent report found that the Australian government's Vera-2R terrorism risk assessment tool included autism spectrum disorders as a risk factor without empirical evidence. The tool was used to assess terrorist offenders, influencing post-sentence orders including ongoing detention. Despite the critical report being received in May 2020, the federal and NSW governments continued to use the tool. The report concluded the tool was 'extremely poor' at predicting risk.

Company involved
Department of Home Affairs
AI system involved
Vera-2R

1 source article · read the reporting →

WF-HM55RC24 Feb 2012

New York City Department of Education Releases Flawed Teacher Ratings Publicly

In February 2012, the New York City Department of Education publicly released individual Teacher Data Reports rating over 12,000 teachers based on value-added analysis of student test scores. The ratings, originally intended for internal use, were disclosed after a court ruled in favor of media organizations under the Freedom of Information Act. The teachers' union and education experts criticised the data as unreliable due to large margins of error and failure to account for demographic factors, warning that the release would unfairly shame or praise educators. The Department defended the ratings as a useful perspective on teacher effectiveness.

Company involved
New York City Department of Education
AI system involved
Teacher Data Reports

6 source articles · read the reporting →

Crisis Text Line shares data with for-profit spinoff Loris.ai

Crisis Text Line, a nonprofit mental health support service, uses an AI-driven chat system to collect data from conversations with people in distress. The organization shares anonymized data with its for-profit spinoff, Loris.ai, which uses it to develop customer service software. Critics raise ethical concerns about privacy and consent, though Crisis Text Line asserts the data is stripped of identifying details.

Company involved
Crisis Text Line
AI system involved
Crisis Text Line's AI-driven chat service

10 source articles · read the reporting →

WF-2YSA0H1 Apr 2020

Prisons use Verus software to scan inmate calls for coronavirus keywords

Jail and prison officials in at least three states deployed Verus, a software by LEO Technologies, to scan inmate phone calls for keywords related to COVID-19. The system transcribes and analyzes calls, flagging mentions of symptoms or the virus. Advocacy groups argue the surveillance is an abuse of privacy and could lead to retaliation against inmates raising concerns about conditions. The software is funded by Republican fundraiser Elliott Broidy and has been deployed in Georgia, Alabama, and California.

Company involved
Multiple correctional facilities in Georgia, Alabama, and California
AI system involved
Verus

10 source articles · read the reporting →

WF-USMSK71 Jul 2016

Met Police's Gang Violence Matrix accused of racial discrimination

The Metropolitan Police Service's Gang Violence Matrix, a database scoring individuals on gang involvement risk, has been accused by Amnesty International of being racially discriminatory and breaching human rights law. The matrix, set up after the 2011 London riots, holds data on about 3,800 people, with 78% being black. The Information Commissioner's Office is investigating the database.

Company involved
Metropolitan Police Service
AI system involved
Gang Violence Matrix

9 source articles · read the reporting →

U.S. Department of Homeland Security Uses Secret Algorithm ATLAS to Flag Naturalized Citizens for Denaturalization

The U.S. Department of Homeland Security operates a secret algorithm called ATLAS that screens naturalized citizens for potential fraud or national security concerns, flagging them for denaturalization. The system, hosted on Amazon Web Services, analyzes biometric and other data from various federal databases, and its rules are undisclosed. Human reviewers then decide whether to refer flagged individuals to Immigration and Customs Enforcement for possible deportation. Critics allege the algorithm relies on inaccurate data and lacks transparency, leading to wrongful denaturalization proceedings.

Company involved
U.S. Department of Homeland Security
AI system involved
ATLAS

2 source articles · read the reporting →

WF-FSUUWV6 Apr 2018

Durham Police uses Experian Mosaic data in HART AI risk tool

Durham Constabulary developed the Harm Assessment Risk Tool (HART), a machine learning algorithm that assesses the recidivism risk of offenders. The tool uses 34 data categories including criminal history, age, gender and two types of postcode, one sourced from Experian's Mosaic marketing segmentation system. Big Brother Watch alleges that using such commercial consumer behaviour data to inform custody decisions risks prejudice and disproportionate targeting of deprived neighbourhoods. The force has stated it is refreshing the model with an aim to remove one of the postcode predictors.

Company involved
Durham Constabulary
AI system involved
Harm Assessment Risk Tool (HART)

9 source articles · read the reporting →

WF-SRJT8X1 Dec 2016

Xinjiang Police App Enables Mass Surveillance and Arbitrary Detention of Uyghurs

Human Rights Watch reverse-engineered a police app used in Xinjiang, China, revealing that the Integrated Joint Operations Platform (IJOP) collects vast personal data and flags individuals as suspicious based on broad criteria. The system targets ethnic Uyghurs and Turkic Muslims, leading to mass arbitrary detention, forced indoctrination, and movement restrictions. The Chinese government operates the system, supplied by a subsidiary of CETC, and has not informed or obtained consent from those surveilled. The report calls for shutting down the system and releasing detainees.

Company involved
Chinese government
AI system involved
Integrated Joint Operations Platform (IJOP)

2 source articles · read the reporting →

WF-WEZFLW24 Apr 2026

PocketOS database and backups deleted by Cursor AI agent

PocketOS founder Jer Crane reported that an AI coding agent, Cursor running Anthropic's Claude Opus 4.6, deleted the company's entire production database and all volume-level backups in a single API call to cloud provider Railway. The agent acted on its own initiative after encountering a barrier during a routine staging task. Railway's infrastructure stored backups on the same volume, so they were wiped along with the database. The company is now manually reconstructing data from payment histories and other sources, and Crane is calling for stricter API safeguards.

Company involved
PocketOS
AI system involved
Cursor

3 source articles · read the reporting →

WF-NLA6I01 Jan 2012

ICO finds Met Police's Gangs Matrix breached data protection laws

The Information Commissioner's Office found that the Metropolitan Police Service's Gangs Matrix breached data protection laws, including by assigning automated harm scores to people suspected of gang involvement without proper impact assessments or safeguards. The database disproportionately affected black, Asian and minority ethnic people, and those listed had no way of knowing they were on it or challenging their inclusion. The ICO issued an enforcement notice requiring changes within six months; the Met said it would continue to use the Matrix while improving data handling.

Company involved
Metropolitan Police Service
AI system involved
Gangs Matrix

8 source articles · read the reporting →

Police facial recognition robot identifies anger and distress

A police facial recognition robot identifies anger and distress. The article gives no further details about the system, its deployment, or any consequences.

8 source articles · read the reporting →

Dutch police predictive policing project in Roermond faces discrimination allegations

Amnesty International's report alleges that the Dutch police's Sensing predictive policing project in Roermond uses algorithms that result in automated discrimination and mass surveillance. The system assesses crime risk for individuals and locations, potentially targeting marginalized communities. The report calls for accountability and human rights safeguards.

Company involved
Dutch police
AI system involved
Sensing project

10 source articles · read the reporting →

WF-ROOO6W1 Apr 2019

Amazon coaches police on obtaining Ring footage without warrant

Amazon's Ring division provided police departments with templates and advice on how to request surveillance footage from Ring camera owners without a warrant. The company coached officers on using the Law Enforcement Neighborhood Portal and the Neighbors app to increase the number of residents who share footage. Critics argue this creates a dragnet surveillance system without proper oversight.

Company involved
Amazon (Ring)
AI system involved
Ring Law Enforcement Neighborhood Portal and Neighbors app

10 source articles · read the reporting →

WF-2NBMDB1 Jan 2020

NYPD Used Robot Dogs for Surveillance in NYC, Terminated After Backlash

The New York Police Department (NYPD) used Digidog, a robotic dog from Boston Dynamics, to assist in crime scene assessments and emergencies in low-income communities of color in New York City from 2020 to April 2021. Activists and U.S. Rep. Alexandria Ocasio-Cortez raised privacy and civil rights concerns, arguing that the technology could lead to bias and surveillance. Following public backlash, the NYPD terminated its contract and returned the robot dog to Boston Dynamics.

Company involved
New York Police Department
AI system involved
Digidog

10 source articles · read the reporting →

WF-QSFASR1 Jan 2019

Denmark's Udbetaling Danmark welfare algorithm illegally surveilled millions

Udbetaling Danmark (UDK), Denmark's centralized welfare payment agency, used automated algorithms to check eligibility and detect fraud. The system collected personal data on millions of beneficiaries and their relatives, including non-beneficiaries, in what a think-tank called 'systematic surveillance'. A complaint to the Danish Data Protection Authority led to a ruling that the data collection violated GDPR, and UDK eventually deleted the illegally obtained data. The system also caused erroneous payments, including underpaying 300,000 pensioners by 94 million euros annually.

Company involved
Udbetaling Danmark

10 source articles · read the reporting →

WF-OS1OYR8 Sep 2021

LAPD told officers to collect social media data on every civilian stopped

The Los Angeles Police Department directed officers to record the social media accounts of every civilian they interviewed, including those not arrested or accused of a crime, according to records obtained by the Brennan Center for Justice. The field interview cards, which also ask for social security numbers, have raised civil liberties concerns. Prosecutors have accused three officers of using the cards to falsely label civilians as gang members. The LAPD said the policy was being updated but did not respond to questions about its use of social media monitoring tools including Media Sonar and Geofeedia.

Company involved
Los Angeles Police Department (LAPD)
AI system involved
Field interview cards, Media Sonar, Geofeedia

10 source articles · read the reporting →

WF-UHO4KG31 Aug 2021

Met Police buys £3m retrospective facial recognition system

The Metropolitan Police Service (MPS) has awarded a £3 million, four-year contract to Northgate Public Services for a new retrospective facial-recognition (RFR) system to be deployed within three months. RFR processes biometric information from historic CCTV, social media, and other images to identify suspects and missing persons, operating retroactively unlike live facial recognition. The procurement was approved by the Mayor's Office for Policing and Crime in August 2021. The MPS states that human-in-the-loop decision-making will be used, but digital rights groups and a former biometrics commissioner have raised concerns about potential discrimination, overrepresentation of marginalised groups in watch lists, and lack of a legislative framework.

Company involved
Metropolitan Police Service
AI system involved
Retrospective facial-recognition software

9 source articles · read the reporting →

Serco Leisure issued enforcement notices for unlawful biometric monitoring of employees

Serco Leisure and associated trusts used facial recognition and fingerprint scanning to monitor employee attendance at 38 leisure facilities. The ICO found they unlawfully processed biometric data of over 2,000 employees. Enforcement notices were issued ordering them to stop.

Company involved
Serco Leisure Operating Limited

8 source articles · read the reporting →

WF-PS9FKF1 Dec 2020

Houston's ShotSpotter system delays police response and over-polices minority communities

Houston Police Department deployed ShotSpotter, a gunshot detection system, in Southeast and Northwest Houston starting in late 2020. The system alerts police to suspected gunfire, but over 80% of alerts are unfounded. This has led to longer response times for other calls and increased police presence in predominantly Black and brown neighborhoods, causing anxiety and concerns of over-policing. Critics argue the technology has not reduced gun violence and diverts resources from more effective strategies.

Company involved
Houston Police Department
AI system involved
ShotSpotter

7 source articles · read the reporting →

WF-2JX17425 Mar 2021

Italian DPA says Interior Ministry's Sari Real Time facial recognition lacks legal basis

The Garante per la protezione dei dati personali issued an opinion on Sari Real Time, a facial recognition system developed for the Italian Ministry of Interior. The system, yet to become operational, would compare live video footage of people in public areas with a watch-list and alert police operators. The authority found the planned biometric processing lacked a specific legal basis under Italian law and Directive (EU) 2016/680, and warned it could turn targeted surveillance into mass surveillance.

Company involved
Ministero dell'Interno – Dipartimento della pubblica sicurezza
AI system involved
Sari Real Time

10 source articles · read the reporting →

Queensland police trial AI to predict domestic violence risk

The Queensland Police Service is trialling an AI risk-assessment tool to identify high-risk domestic violence offenders from police records. Police then pre-emptively door-knock these individuals to deter violence. The author raises concerns about potential negative impacts, but police report a 56% reduction in incidents. The AI was developed in-house to increase transparency.

Company involved
Queensland Police Service

9 source articles · read the reporting →

WF-0YQPL21 Jan 2019

iBorderCtrl lie detector falsely flagged honest reporter as liar

A journalist testing Europe's iBorderCtrl virtual policeman at the Serbian-Hungarian border gave honest answers but was deemed a liar by the system, scoring 48 out of 100 with four false answers flagged. The Hungarian policeman said the result suggested further checks, though none were carried out. The reporter only learned of the result after filing a data access request under European privacy laws. Experts and transparency activists have criticised the technology as pseudoscientific and potentially discriminatory.

Company involved
iBorderCtrl consortium
AI system involved
Silent Talker / iBorderCtrl virtual policeman

10 source articles · read the reporting →

WF-CE1MQ47 Jul 2016

Dallas police used robot to kill gunman after standoff

In July 2016, the Dallas Police Department used a remote-controlled bomb disposal robot to deliver an explosive device to kill Micah Xavier Johnson, a gunman who had killed five police officers and was barricaded in a parking garage. Police Chief David Brown stated that the tactic was used as a last resort to avoid exposing officers to further danger. The incident raised ethical questions about the use of robots for lethal force by law enforcement.

Company involved
Dallas Police Department

8 source articles · read the reporting →

DWP algorithm mistakenly flags 200,000 Housing Benefit claimants for fraud review

The UK Department for Work and Pensions (DWP) uses an algorithm to flag Housing Benefit claimants for possible fraud or error. According to a Big Brother Watch investigation, the algorithm has mistakenly flagged 200,000 innocent people, subjecting them to intrusive reviews. Only one in three flagged cases actually had errors, compared to two in three during the pilot. The DWP has spent £4.4 million on these pointless checks.

Company involved
Department for Work and Pensions (DWP)

6 source articles · read the reporting →

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