The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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75 incidents closest to “Identity Verification” · matched on meaning · public reporting

WF-MTDPWE17 Jul 2025

AI-generated Centrelink phishing emails target 270,000 Australians

More than 270,000 fake emails impersonating Services Australia and Centrelink were detected over four months in a broad phishing campaign. Cybersecurity firm Mimecast reports that cybercriminals are using artificial intelligence to create highly convincing clones of legitimate government communications about benefits. The attack targets vulnerable people and can lead to identity theft, data theft, malware, or ransomware.

Company involved
Services Australia

4 source articles · read the reporting →

WF-0VMDSX1 Jan 2016

RCMP used IntelCenter facial recognition without disclosure

The RCMP in British Columbia secretly subscribed to IntelCenter's facial recognition service, which matched faces against a database of 700,000 faces tied to terrorism. Internal emails revealed the force broke its own procurement rules and hid the purchase. The RCMP claimed it was only for testing, but documents showed active use. The contracts ended in 2019.

Company involved
Royal Canadian Mounted Police (RCMP)
AI system involved
IntelCenter Check

10 source articles · read the reporting →

WF-HXSBGM14 Apr 2025

Veriff founder targeted by real-time deepfake video call

Attackers used a real-time deepfake video of Veriff founder Kaarel Kotkas to target a company executive over WhatsApp. The executive became suspicious due to an out-of-character demand for an urgent call and the deepfake's failure to replicate Kotkas's Estonian accent. The fraud was confirmed via a separate communication channel on Slack. The incident is described as a near miss, with no financial loss reported.

Company involved
Veriff

1 source article · read the reporting →

WF-PR7VW714 Jun 2025

Deepfake Zoom Call Steals Crypto Analyst's X Account

Mai Fujimoto's X account was compromised on 14 June 2025 after a Zoom call in which a deepfake impersonated an acquaintance. The attacker used the call to direct her to a malicious link, resulting in malware that also gave access to her Telegram and MetaMask accounts. Binance founder Changpeng Zhao warned that AI deepfakes make video-call verification unreliable.

1 source article · read the reporting →

Kimsuky used ChatGPT to create fake military ID for phishing

The hacking group Kimsuky allegedly used ChatGPT to generate a counterfeit South Korean military identification card. This fake ID was used in a phishing email that contained links to malware designed to extract data from victims' devices. Targets included journalists, human rights activists and researchers. The incident highlights the growing misuse of AI for cybercrime.

Company involved
Kimsuky
AI system involved
ChatGPT

6 source articles · read the reporting →

Ukraine defence ministry uses Clearview AI facial recognition to identify dead and Russian assailants

Ukraine's defence ministry has started using Clearview AI's facial recognition technology to identify Russian assailants and the dead, according to reports. Clearview provided free access to its system, which holds over 10 billion images including from Russian social media. Critics warn that the technology could misidentify people at checkpoints and in battle, potentially harming civilians. Clearview says it should not be used as the sole source of identification.

Company involved
Ukraine's Ministry of Defense
AI system involved
Clearview AI

10 source articles · read the reporting →

WF-VVNE2724 Dec 2025

Montenegro police warn of rising AI identity abuse in online fraud

Montenegrin police say AI is fuelling a rise in identity abuse by online fraudsters, using deepfake videos of public figures to promote bogus remedies and investment schemes. Surgeon and MP Vladimir Dobricanin found a manipulated video of himself apparently endorsing eyedrops and other products, while Bosnian fact-checkers reported similar misuse of statements to lure people into cryptocurrency scams. Victims reported 42 online scams in 2025 with financial losses of around 300,000 euros, but authorities say investigations are complex and often lengthy due to the use of servers abroad and encryption. Experts called for stronger technical capacities, international cooperation, and faster platform responses to tackle the problem.

Company involved
Limited Charm
AI system involved
Deepfake social media advertisements

1 source article · read the reporting →

Inland Revenue warns of AI scam using commissioner's image

Scammers used AI-generated images and messaging to impersonate New Zealand's Commissioner of Inland Revenue, Peter Mersi, in social media ads inviting people to a fake crypto tax webinar. The ads aimed to trick people into giving personal information for identity theft or account access. Inland Revenue received over 3000 scam reports in three months and worked to have the ads removed, but they kept reappearing. The department warned the public about the increasing use of AI in investment scams.

2 source articles · read the reporting →

WF-XWUUFQ1 Mar 2025

Companies face AI deepfake job candidates for remote roles

US companies report a surge in fake job seekers using generative AI tools to fabricate identities, employment histories, and conduct deepfake video interviews for remote positions. Cybersecurity firms Pindrop and CAT Labs, along with BrightHire, describe incidents where scammers, including North Korean operatives, attempted to gain employment to install malware, demand ransoms, steal data, or collect salaries fraudulently. One candidate, 'Ivan X', was detected by Pindrop's video authentication tool after a recruiter noticed his facial expressions were out of sync with his words.

Company involved
Pindrop Security
AI system involved
video authentication program

1 source article · read the reporting →

WF-DCT0851 Sep 2019

Swedish police fined for unlawful use of Clearview AI facial recognition

Sweden's data protection authority IMY fined the Swedish Police Authority €250,000 for unlawfully using Clearview AI's facial-recognition app. The police used the app between autumn 2019 and March 2020 without authorisation or a required data protection impact assessment. The IMY ordered the police to ensure Clearview AI deletes the data and to train employees to avoid future breaches.

Company involved
Swedish Police Authority
AI system involved
Clearview AI

3 source articles · read the reporting →

WF-J6K8T44 Nov 2017

Apple Face ID fails to distinguish between siblings in video

A video posted on Reddit shows Apple's Face ID unlocking an iPhone X for a sibling who was not the enrolled user, after he put on glasses similar to his brother's. The system had been set up by the other brother, and the video demonstrates that Face ID can be fooled by siblings with similar facial features. Apple has acknowledged that Face ID may be less secure for siblings with similar appearances.

Company involved
Apple
AI system involved
Face ID

9 source articles · read the reporting →

WF-6SGCA11 Jun 2020

OAIC finds 7-Eleven breached privacy with facial recognition surveys

The Australian Information Commissioner found that 7-Eleven interfered with customers' privacy by collecting facial images and creating faceprints through in-store surveys without adequate notice or consent. The system was used to exclude non-genuine responses and profile demographics. The OAIC ordered 7-Eleven to destroy the collected data and cease the practice.

Company involved
7-Eleven

9 source articles · read the reporting →

WF-PEFP2L8 Sep 2020

Proctorio's exam proctoring system allows human agents to review student feeds despite privacy claims

A security researcher analyzed Proctorio's Chrome extension and found evidence that the system allows human agents to review students' room scans and live ID checks, contrary to Proctorio's claims that only professors can access recordings. The system flags students based on behavioral metrics and can terminate exams. The researcher also raised concerns about discrimination against low-income students and privacy violations.

Company involved
Proctorio
AI system involved
Proctorio

10 source articles · read the reporting →

Clearview AI tested facial recognition surveillance cameras with UFT and Rudin

Clearview AI, the facial recognition company that scraped billions of photos from social media, developed a surveillance camera system under the name Insight Camera. The system was tested by the United Federation of Teachers and Rudin Management in New York City. The UFT used it to identify individuals who had made threats and prevent them from entering its offices. Clearview did not respond to requests for comment.

Company involved
Clearview AI
AI system involved
Insight Camera

9 source articles · read the reporting →

WF-PMLNUT17 Sep 2020

California bar exam facial recognition system fails to verify Arab-American student's identity

Ahmed Alamri, an Arab-American law student, was unable to register for the practice California bar exam because ExamSoft's facial recognition system repeatedly failed to recognize his face, citing poor lighting. Alamri attempted to verify his identity over 75 times in different rooms and lighting conditions without success. He and other students filed an emergency petition with the California Supreme Court, alleging that the system discriminates against people of color. The incident highlights concerns about bias in facial recognition technology used for exam proctoring.

Company involved
California State Bar
AI system involved
ExamSoft

10 source articles · read the reporting →

WF-SQJYDZ22 Oct 2020

CBSE introduces facial recognition system for students to access digital documents

The Central Board of Secondary Education (CBSE) has introduced a facial recognition system for Class 10 and 12 students to access their digital academic documents. A live image of the student is compared with the photograph on their CBSE admit card and, if the match succeeds, the certificate is emailed to them. The facility is available on Digi Locker for 2020 records and is expected to help foreign students and those unable to open a Digi Locker account.

Company involved
Central Board of Secondary Education (CBSE)
AI system involved
Facial Recognition System

10 source articles · read the reporting →

WF-U5M1RW16 Apr 2021

India's Aadhaar facial recognition risks excluding millions from vaccines

India's National Health Authority piloted an Aadhaar-based facial recognition system for authentication at COVID-19 vaccination centres, and made Aadhaar the preferred mode of registration. Rights groups and experts warned that millions of vulnerable people, including those without an Aadhaar ID, could be excluded or misidentified and denied vaccines. The system was tested in the eastern state of Jharkhand, with plans for nationwide rollout.

Company involved
National Health Authority
AI system involved
Aadhaar-based facial recognition system

10 source articles · read the reporting →

WF-FST9Z61 Apr 2018

ViaQuatro's facial recognition system in São Paulo metro challenged in court

In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.

Company involved
ViaQuatro
AI system involved
Digital Interactive Doors System (DID system)

10 source articles · read the reporting →

WF-4QOCOJ1 Nov 2020

Australian police trial facial recognition for COVID quarantine compliance

Australian police in New South Wales, Victoria, and Western Australia are trialling facial recognition software from Genvis to monitor people in home quarantine. Individuals are required to take selfies when randomly checked, and the software verifies their location and identity. Privacy advocates and the UN have raised concerns about surveillance overreach and potential human rights violations. The trials are voluntary, but critics warn of inaccuracies and mission creep.

Company involved
New South Wales Police Force, Victoria Police, Western Australia Police
AI system involved
Genvis facial recognition software

10 source articles · read the reporting →

NHS app collects facial verification data, raising privacy concerns

The NHS app in England collects and stores facial verification data from users. Privacy campaigners have raised concerns about transparency and accountability. The practice was reported by The Guardian.

Company involved
NHS
AI system involved
NHS app

5 source articles · read the reporting →

WF-J5IU7Z3 Dec 2024

FTC settles with IntelliVision over deceptive facial recognition claims

The Federal Trade Commission (FTC) took action against IntelliVision Technologies Corp. for making false, misleading, or unsubstantiated claims about its AI-powered facial recognition software. The company allegedly claimed its software had one of the highest accuracy rates on the market and was free of gender or racial bias, without supporting evidence. The FTC also alleged that IntelliVision did not train its software on millions of faces as claimed, but on images of approximately 100,000 individuals. Under a proposed consent order, IntelliVision is prohibited from making such misrepresentations without competent and reliable testing.

Company involved
IntelliVision Technologies Corp.
AI system involved
IntelliVision facial recognition software

9 source articles · read the reporting →

Face recognition bypass used to register shell companies for tax fraud in Shanghai

In a major tax fraud case in Shanghai, criminals used face recognition cracking techniques to register shell companies on government platforms. They purchased high-resolution photos and used apps to create fake videos, then used modified phones to bypass face recognition authentication. The scheme resulted in fraudulent invoices totaling over 500 million yuan. The case was prosecuted by the Shanghai procuratorate.

7 source articles · read the reporting →

WF-BQBMHB4 Aug 2023

WorldCoin suspended in Kenya over data security concerns

WorldCoin, a digital identification protocol using iris scans, was suspended by Kenyan regulators (ODPC and Communications Authority) over concerns about data security, consent, and oversight. The system had issued digital IDs and cryptocurrency tokens to over 350,000 Kenyans. Reports of hacked orb operators and iris scans traded on the dark web have also emerged.

Company involved
Tools for Humanity GmbH
AI system involved
WorldCoin

10 source articles · read the reporting →

Five Illinois residents sue facial recognition company Pimeyes under BIPA

Five Illinois residents are suing Pimeyes, a facial recognition search engine, alleging that the company violated the Illinois Biometric Information Privacy Act by collecting and using their facial data without consent. The lawsuit claims that Pimeyes made the residents' photos and information available in search results, enabling unauthorized access. The company has not yet been served with the lawsuit, and its CEO stated he had no prior knowledge of the case.

Company involved
Pimeyes
AI system involved
Pimeyes

7 source articles · read the reporting →

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