The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

68 incidents closest to “Mews PMS” · matched on meaning · public reporting

WF-7SKCJ430 Dec 2025

MeetingTV sues Palo Alto Networks' Koi Security over AI-hallucinated threat report

MeetingTV, a video conferencing startup, alleges that Koi Security used an AI system to generate a threat report that falsely linked it to a Chinese espionage operation. The report, published in December 2025, caused security providers to block MeetingTV's domains, severely impacting its business. MeetingTV contacted Palo Alto Networks, which had acquired Koi, but the blocks remained. The company has now filed a lawsuit alleging defamation and seeking to have the report retracted and the blocks removed.

Company involved
Koi Security
AI system involved
Wings

2 source articles · read the reporting →

WF-FZFJFN1 Aug 2011

Legal challenge against Met Police's discriminatory Gangs Matrix

The Metropolitan Police's Gangs Violence Matrix is a secretive database that disproportionately affects Black individuals. Liberty and the Civil Liberties Trust launched a judicial review on behalf of Awate Suleiman and UNJUST, alleging the Matrix discriminates on racial grounds and breaches human rights and data protection laws. The case resulted in the Met agreeing to overhaul the Matrix.

Company involved
Metropolitan Police
AI system involved
Gangs Violence Matrix

9 source articles · read the reporting →

WF-BABUXF28 Feb 2026

McKinsey's Lilli AI Platform Hacked, Exposing 46 Million Chat Messages

Security researchers at CodeWall used an autonomous offensive agent to discover a SQL injection vulnerability in McKinsey's internal AI platform, Lilli. The vulnerability allowed unauthenticated access to the production database, exposing 46.5 million chat messages, 728,000 files, and 57,000 user accounts. The researchers responsibly disclosed the issue to McKinsey, who patched the endpoints within days. No data was exfiltrated or misused, and no disruption occurred.

Company involved
McKinsey & Company
AI system involved
Lilli

1 source article · read the reporting →

Morgan & Morgan lawyers cite fictional cases generated by AI chatbot

Lawyers at Morgan & Morgan filed a legal brief in a case against Walmart that cited nine cases, eight of which were entirely fictional. The firm admitted that an AI chatbot had generated the non-existent cases. Morgan & Morgan apologised for the error.

Company involved
Morgan & Morgan

10 source articles · read the reporting →

WF-PJREPK25 May 2024

Meta's Facebook flags independent news publishers' posts as spam

In May and June 2024, numerous independent local news publishers in the UK, US, and Europe reported that Facebook's automated systems were removing their legitimate news posts, labelling them as spam. The removals, which affected election coverage and community news, caused significant traffic losses for publishers reliant on Facebook for distribution. Publishers struggled to contact Meta for resolution, with some posts reinstated after review but many remaining deleted. The incident highlights the power imbalance between platforms and small news outlets.

Company involved
Meta

1 source article · read the reporting →

WF-R72X6B10 Jul 2025

APT28 uses LLM-powered malware LAMEHUG against Ukraine's security and defence sector

CERT-UA reports that the threat group UAC-0001 (APT28) distributed phishing emails to Ukrainian executive bodies, impersonating a ministry representative. The emails contained a malicious attachment that deployed LAMEHUG, a Python-based tool which uses the Qwen 2.5-Coder-32B-Instruct large language model via Hugging Face to generate commands for data collection and exfiltration. The malware gathered system information and searched for Microsoft Office, TXT and PDF documents in common user directories, exfiltrating them via SFTP or HTTP POST requests.

Company involved
UAC-0001 (APT28)
AI system involved
LAMEHUG

2 source articles · read the reporting →

WF-USMSK71 Jul 2016

Met Police's Gang Violence Matrix accused of racial discrimination

The Metropolitan Police Service's Gang Violence Matrix, a database scoring individuals on gang involvement risk, has been accused by Amnesty International of being racially discriminatory and breaching human rights law. The matrix, set up after the 2011 London riots, holds data on about 3,800 people, with 78% being black. The Information Commissioner's Office is investigating the database.

Company involved
Metropolitan Police Service
AI system involved
Gang Violence Matrix

9 source articles · read the reporting →

WF-RS0OD821 Oct 2024

Perplexity sued by Dow Jones for alleged copyright infringement

Perplexity, an AI search engine, was sued by Dow Jones, the publisher of the Wall Street Journal and New York Post, on October 21, 2024. The lawsuit alleges that Perplexity's AI reproduces copyrighted articles without permission. Perplexity denies the allegations and states it responded to outreach from News Corp before the lawsuit was filed.

Company involved
Perplexity
AI system involved
Perplexity

10 source articles · read the reporting →

WF-6RCCSA1 Nov 2025

Myeesha Parker v. Costco Wholesale Corp. (W.D. Washington): AI-hallucinated content in court filing, Fine, Adverse Costs Order, Bar Referral

The lawyer submitted AI-generated court documents containing false citations and quotes, harming his client's discrimination case.

AI system involved
Callidus AI

1 source article · read the reporting →

Met Police scraps gang violence matrix after discrimination concerns

The Metropolitan Police scrapped its Gangs Violence Matrix (GVM) database after over a decade, following concerns about racial disproportionality. The tool was used to identify individuals at risk of gang violence in London and disproportionately affected young black men, impacting their housing, education, benefits, employment, and legal rights. A legal challenge by charity Liberty on behalf of musician Awate Suleiman led to an agreement to overhaul the system, and it has now been replaced with a Violence Harm Assessment (VHA) tool.

Company involved
Metropolitan Police Service
AI system involved
Gangs Violence Matrix (GVM)

10 source articles · read the reporting →

WF-RBYKX930 Jun 2025

McDonald’s AI Hiring Platform Exposes 64 Million Applicants’ Data Due to Default Password

In late June 2025, security researchers discovered that McDonald’s AI-powered hiring platform, McHire, had a critical security flaw. A default admin password of '123456' allowed access to a live dashboard containing sensitive data of nearly 64 million job applicants. The researchers also found an insecure direct object reference vulnerability that could expose full applicant profiles and chat logs. McDonald’s and the platform’s vendor, Paradox.ai, quickly fixed the issues and stated that only five records were viewed by the researchers, with no public data leak.

Company involved
McDonald's
AI system involved
McHire

2 source articles · read the reporting →

WF-QYREZ423 Oct 2023

Morgan v. Community Against Violence (D. New Mexico): AI-hallucinated content in court filing, Partial Dismissal + Judicial Warning

The AI generated fake legal citations that were filed in court, wasting the court's and opposing party's time and resources.

1 source article · read the reporting →

WF-XW697S1 Oct 2025

KPMG drops AI report after false case studies exposed

KPMG removed a global report on AI after multiple case studies were found to be inaccurate and apparently generated from AI hallucinations. The report falsely claimed that UBS, NHS Greater Manchester, Swiss Federal Railways and Transport for London used AI agents in various ways. The companies denied the claims, and KPMG took the report down while reviewing its production.

Company involved
KPMG

3 source articles · read the reporting →

WF-JBK7W023 Oct 2020

Chandigarh sanitation workers protest Municipal Corporation's GPS watch order

Hundreds of sanitation workers and garbage collectors in Chandigarh protested outside the Municipal Corporation building against an order requiring them to wear GPS-enabled wrist watches. The workers allege that the watches cause health problems including swelling, dizziness and vomiting, and infringe their privacy. The Municipal Corporation says the watches track attendance and prevent misuse of the manual attendance system; the union has said it will continue striking until the order is revoked.

Company involved
Chandigarh Municipal Corporation
AI system involved
GPS-enabled wrist watches

10 source articles · read the reporting →

WF-89GNUB1 Oct 2018

AMS algorithm lacks transparency and may discriminate against job seekers

The Austrian Public Employment Service (AMS) uses an algorithm to classify job seekers into categories A, B, and C, determining their access to benefits and training. Scientists from TU Wien, WU Wien, and University of Vienna have criticised the algorithm for lacking transparency, as only two of 96 model variants have been published. They allege that the system may discriminate against women and people with migration background, and that job seekers are not informed about how the algorithm works or given a chance to appeal.

Company involved
AMS (Arbeitsmarktservice Österreich)
AI system involved
AMS-Algorithmus

10 source articles · read the reporting →

WF-FLO12O28 Jul 2025

Pelishek v. City of Sheboygan (E.D. Wisconsin): AI-hallucinated content in court filing, Monetary Sanction

The AI system generated false legal citations that were included in a court filing, misleading the court and opposing counsel.

Company involved
John A. Pelishek
AI system involved
Westlaw Quick Check and AI Case Search Tool

1 source article · read the reporting →

WF-YK9Q5P10 Feb 2020

Barclays pilot of Sapience monitoring software causes employee stress

Barclays introduced a pilot of employee monitoring software from Sapience in its product control department at Canary Wharf. The system monitors computer activity and admonishes staff if they are not deemed active enough, recording breaks as "unaccounted activity". Employees reported significant stress and worry about taking breaks. Barclays acknowledged the pilot and said it would listen to feedback.

Company involved
Barclays
AI system involved
Sapience employee monitoring software

10 source articles · read the reporting →

WF-5ZG7P524 Aug 2026

Michael L. Ruiz v. Magellan Financial & Insurance Services (2) (D. Arizona): AI-hallucinated content in court filing, Formal public reprimand

AI-hallucinated fake quotations were included in court filings submitted by counsel Elizabeth Tate, misleading the court.

1 source article · read the reporting →

PwC develops facial recognition tool to monitor employees working from home

Accounting giant PwC has developed a facial recognition tool that logs when employees are absent from their computer screens while working from home. The tool, intended for financial institutions, requires workers to provide written reasons for any absences, including toilet breaks. Commentators have criticised the tool as a huge invasion of privacy, with concerns about damage to trust and increased stress. PwC stated that the technology is designed to help regulated institutions meet compliance obligations and that voluntary consent of traders is essential.

Company involved
PwC

8 source articles · read the reporting →

WF-E3B52D14 Jan 2026

McCormick v. Texakoma Financial (E.D. Texas): AI-hallucinated content in court filing, Public Reprimand; Monetary Sanction; Firmwide citation review; CLE

The AI generated fictitious legal citations and quotes that were included in a court filing, misleading the court and opposing counsel.

Company involved
Ginsburg Law Group, P.C.

1 source article · read the reporting →

WF-UHO4KG31 Aug 2021

Met Police buys £3m retrospective facial recognition system

The Metropolitan Police Service (MPS) has awarded a £3 million, four-year contract to Northgate Public Services for a new retrospective facial-recognition (RFR) system to be deployed within three months. RFR processes biometric information from historic CCTV, social media, and other images to identify suspects and missing persons, operating retroactively unlike live facial recognition. The procurement was approved by the Mayor's Office for Policing and Crime in August 2021. The MPS states that human-in-the-loop decision-making will be used, but digital rights groups and a former biometrics commissioner have raised concerns about potential discrimination, overrepresentation of marginalised groups in watch lists, and lack of a legislative framework.

Company involved
Metropolitan Police Service
AI system involved
Retrospective facial-recognition software

9 source articles · read the reporting →

Mazaheri v Law Society of Ontario (Law Society Tribunal (ON)): AI-hallucinated content in court filing, Adverse Costs Order

AI generated fabricated legal citations in a court filing by Shahryar Mazaheri.

1 source article · read the reporting →

WF-QJLLJJ14 Jul 2026

In re Rosslyn2016, LLC, et al. (S.D. Texas (Bankruptcy)): AI-hallucinated content in court filing, CLE on generative AI; Civil Contempt;…

The AI generated fabricated legal citations that were submitted to the bankruptcy court.

1 source article · read the reporting →

WF-PC7X5F12 Aug 2026

JMOR Properties v. Artist Alley Townhomes et al. (CA Florida (4d)): AI-hallucinated content in court filing, Bar Referral

The AI generated fabricated legal citations that were included in a court filing, affecting the court and the opposing party.

1 source article · read the reporting →

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