The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Snapdragon Ride Flex” · matched on meaning · public reporting

WF-5LZUWJ19 Feb 2020

EasyMile ordered to stop carrying passengers after injury in Ohio

A passenger was injured while riding in an EasyMile self-driving shuttle in Columbus, Ohio, when the vehicle made an emergency stop from 7 mph, causing the passenger to fall from their seat. The passenger sought medical attention, and the local transportation project Smart Columbus halted the service. The National Highway Traffic Safety Administration (NHTSA) partially suspended EasyMile's US operations, prohibiting the company from carrying passengers while it investigates the incident.

Company involved
EasyMile

3 source articles · read the reporting →

WF-8KW6WE20 Jan 2026

Spokane Transit Authority bus crashes into low bridge after navigation system error

On 20 January 2026, a Spokane Transit Authority double-decker bus crashed into a low railroad viaduct on Cedar Street in downtown Spokane, injuring seven of the ten people on board. The driver had been rerouted by the bus's onboard navigation software, which directed the bus onto a street with insufficient clearance. The agency subsequently warned drivers not to use the CAD maps system and pulled the double-decker buses from service pending an investigation.

Company involved
Spokane Transit Authority
AI system involved
CAD maps

1 source article · read the reporting →

WF-LMTEHE11 Apr 2026

Waymo restricts freeway rides after robotaxis enter construction zones

Waymo has voluntarily recalled 3,871 robotaxis after some entered freeway construction zones in Phoenix and the Bay Area. The National Highway Traffic Safety Administration said the software may allow a vehicle to enter a closed construction zone, increasing crash risk. Waymo is developing a software fix to detect and avoid construction zones. No crashes or injuries were reported.

Company involved
Waymo
AI system involved
Waymo fifth-generation automated driving system

7 source articles · read the reporting →

WF-LYSPZN30 Sep 2024

Waymo driverless taxi blocked by men demanding passenger's number

A woman using a Waymo driverless taxi in San Francisco was trapped when two men blocked the vehicle and demanded her phone number. The autonomous car stalled, and the men persisted despite her protests. Waymo's rider support contacted her during the incident and followed up afterwards. The passenger described the experience as terrifying and warned others to be careful when riding alone.

Company involved
Waymo
AI system involved
Waymo

8 source articles · read the reporting →

WF-MHB24A3 Jul 2018

Uber's facial recognition suspends transgender drivers' accounts

Uber's Real-Time ID Check feature, which uses Microsoft facial recognition, prompted transgender drivers to take selfies to verify identity. When their appearance changed due to gender transition, the system flagged mismatches and temporarily suspended their accounts. Drivers like Janey Webb lost days of work and had to visit support centres to resolve the issue. Uber acknowledged the incident and stated it is working to improve the app experience.

Company involved
Uber
AI system involved
Real-Time ID Check

1 source article · read the reporting →

WF-HN4TV23 Feb 2024

Waymo passengers felt trapped during pedestrian attack in San Francisco

A couple riding in a Waymo driverless car in San Francisco felt trapped when a pedestrian attempted to cover the vehicle's sensors. The passengers contacted Waymo support and were advised to remain inside the vehicle. The pedestrian eventually walked away, and the passengers were unharmed. Waymo stated that remaining inside is often the safest course of action during such an event.

Company involved
Waymo
AI system involved
Waymo Driver

1 source article · read the reporting →

WF-EDM4F821 May 2024

Waymo recalls robotaxi software after crash into telephone pole

On May 21, 2024, a Waymo autonomous vehicle crashed into a telephone pole in Phoenix, Arizona, while driving to a passenger pickup location. The vehicle was damaged but no one was injured. Waymo issued a voluntary recall and updated the software and mapping for its entire fleet of 672 vehicles to correct an error that assigned a low damage score to the pole and to improve the map.

Company involved
Waymo
AI system involved
Waymo autonomous vehicle

6 source articles · read the reporting →

Amazon uses algorithms to automatically fire Flex delivery drivers

Amazon's Flex delivery program uses automated algorithms with minimal human intervention to manage drivers, including rating their performance and terminating accounts. Drivers report being fired for reasons such as locked gates, bad weather, or failed selfie verifications, often without clear explanation. The system is opaque, and appeals are frequently unsuccessful, leaving drivers without income. Amazon acknowledges the system but denies unfair treatment.

Company involved
Amazon

5 source articles · read the reporting →

WF-HWCQXU16 Feb 2025

Waymo sued after robotaxi doors cyclist in San Francisco bike lane

Jenifer Hanki, 26, was cycling in a marked bike lane in San Francisco when a Waymo robotaxi pulled over and a passenger opened a door into her path, causing a collision. She alleges the vehicle's Safe Exit system failed to warn of her approach, and she suffered brain and spine injuries. Hanki has sued Waymo and Alphabet for negligence, battery, and emotional distress, and the case is pending in San Francisco County Superior Court. Waymo did not comment on the lawsuit but pointed to its overall safety record.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-QCC5R811 Aug 2023

Cruise driverless cars stall in San Francisco, blocking traffic after Outside Lands festival

As many as 10 Cruise autonomous vehicles became immobilized on Grant Avenue in North Beach on Friday night due to wireless connectivity issues caused by the Outside Lands music festival. The cars blocked traffic, and officials noted that emergency vehicles would not have been able to pass. Cruise apologised and said it is investigating solutions. The incident occurred a day after the California Public Utilities Commission approved expanded robotaxi operations in the city.

Company involved
Cruise
AI system involved
Cruise driverless cars

1 source article · read the reporting →

WF-QXCVQM20 Apr 2026

Waymo recalls 3,500 robotaxis after vehicle enters flooded Texas road

On April 20, 2026, an unoccupied Waymo robotaxi entered a flooded road in San Antonio, Texas, during severe weather. No injuries occurred, but the incident prompted Waymo to issue a voluntary recall of up to 3,791 vehicles due to software that could allow the cars to drive onto flooded roads. The National Highway Traffic Safety Administration published recall documents, and Waymo stated it is implementing additional software safeguards and has restricted operations in extreme weather. The fix is still under development.

Company involved
Waymo
AI system involved
Waymo autonomous driving system

4 source articles · read the reporting →

WF-EZHF3P3 Sep 2026

Armed teenagers were travelling in a Waymo robotaxi – the car stopped of its own accord and called the police…

The robotaxi stopped and contacted emergency services after detecting passengers with weapons, resulting in police detaining two minors.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-RZAFQ69 May 2026

Waymo rider trapped in robotaxi during vandalism attack in San Francisco

In May 2026, Sherman Watson was riding in a Waymo robotaxi in San Francisco when two men attacked the vehicle, smashing the windshield. The car stopped and remained stationary, trapping Watson inside for about 10 minutes while he feared for his life. Waymo's remote assistant called police but could not move the car. Watson later sought therapy and requested video footage from Waymo, which the company has not provided, citing the need for a police search warrant.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-RFC7HZ9 Feb 2025

Tesla Cybertruck on Full Self-Driving Crashes into Pole in Reno

A Tesla Cybertruck owner in Reno, Nevada, reported that his vehicle, operating on Full Self-Driving version 13.2.4, failed to merge from a lane that was ending and drove onto a curb, striking a light pole. The driver, Jonathan Challinger, was uninjured and praised Tesla's safety, while acknowledging he should have been paying attention. The incident occurred on Stead Boulevard with no other traffic present, and the owner attempted to contact Tesla's service centre, which was reportedly unresponsive.

Company involved
Tesla
AI system involved
Full Self-Driving v13.2.4

8 source articles · read the reporting →

WF-S2AEBR1 Nov 2021

Tesla's Full Self-Driving beta includes assertive mode that may perform rolling stops

Tesla's Full Self-Driving beta software includes driving profiles, including an 'Assertive' mode that may perform rolling stops, follow cars more closely, and change lanes more frequently. The feature was included in an October 2021 update that was briefly pulled due to issues with left turns. In November 2021, a Tesla using FSD mode was involved in a crash that left the vehicle severely damaged.

Company involved
Tesla
AI system involved
Full Self-Driving (FSD) beta

5 source articles · read the reporting →

WF-SAER6E4 Jul 2026

Waymo vehicle catches fire after driving over firework in San Francisco

On 4 July 2026, an unoccupied Waymo robotaxi caught fire in San Francisco after driving over a lit firework. No injuries were reported. The incident occurred amid widespread traffic congestion, with multiple Waymo vehicles becoming disabled and blocking roads. Waymo coordinated with the fire department to remove the vehicle and said it was evaluating ways to improve resilience during major disruptions.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-TQUWY37 Jan 2026

Waymo passenger flees robotaxi stuck on Phoenix light rail tracks

A Waymo self-driving car mistakenly drove onto light rail tracks in Phoenix, forcing a passenger to flee the vehicle. The incident occurred near moving trains before the car continued along the tracks. Valley Metro confirmed it was notified and responded, and Waymo was contacted.

Company involved
Waymo
AI system involved
Waymo

1 source article · read the reporting →

WF-TTLKR63 Jun 2022

Cruise Recalls Self-Driving Software After San Francisco Crash Injures Two

In June 2022, a Cruise autonomous vehicle operating in San Francisco attempted an unprotected left turn and braked hard after incorrectly predicting an oncoming car would turn right. The other car continued straight and struck the Cruise vehicle, injuring a Cruise employee and a person in the other car. Cruise subsequently recalled the software on 80 vehicles, temporarily restricted left turns, and issued a software update to improve predictions. The US National Highway Traffic Safety Administration oversaw the recall.

Company involved
Cruise

7 source articles · read the reporting →

WF-QZVA9D2 Jun 2021

Tesla Full Self-Driving confused by truck carrying traffic lights

A Tesla vehicle using Full Self-Driving mode encountered a truck loaded with traffic lights. The system identified the traffic lights on the truck but was unable to determine the correct action, creating a confusing edge case. The incident was shared on social media, highlighting a limitation of the autonomous driving system.

Company involved
Tesla
AI system involved
Full Self-Driving

2 source articles · read the reporting →

WF-UJHJW38 Dec 2025

Man gets stuck in trunk of Waymo robotaxi in Los Angeles

A man jumped into the open trunk of a Waymo robotaxi in Los Angeles and became trapped. The next passenger discovered him upon the vehicle's arrival, and police removed the man. Waymo acknowledged the incident was unacceptable and said it is implementing changes to prevent similar occurrences. The event was captured on video and shared widely on social media.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-UJYS3M1 Jun 2025

Hellobike self-driving car injures two pedestrians in Zhuzhou

In June 2025, a Hellobike autonomous taxi in Zhuzhou, Hunan, veered off course and struck two pedestrians crossing the road, causing serious injuries. The company suspended its autonomous driving operations in Zhuzhou and Liyang following the crash. Reports suggest the vehicle may have lacked sufficient underside sensors, leading to detection failures. The incident is believed to be the first publicly known injury-causing crash involving a robotaxi in China.

Company involved
哈啰
AI system involved
哈啰自动驾驶 Robotaxi

4 source articles · read the reporting →

WF-VACBZ522 May 2022

Cruise driverless cars block traffic in San Francisco

On 22 May 2022, three driverless Cruise vehicles stopped in the middle of Masonic Avenue in San Francisco, blocking two lanes of traffic. The cars reportedly became confused and halted, causing disruption. The incident was shared on social media by a witness.

Company involved
Cruise

4 source articles · read the reporting →

WF-ROSQWB1 Sep 2019

Tesla Autopilot tricked into speeding by electrical tape on sign

Researchers from McAfee Labs demonstrated that a two-inch piece of black electrical tape stuck on a 35 mph speed limit sign can cause the Traffic Aware Cruise Control in older Tesla Model S and X vehicles to misread the sign as 85 mph and automatically accelerate. The vulnerability affects vehicles using the MobilEye EyeQ3 camera system (Hardware Pack 1). The driver can override by braking. Tesla and MobilEye were informed but did not commit to fixing the issue.

Company involved
Tesla
AI system involved
Tesla Autopilot (Hardware Pack 1 with MobilEye EyeQ3)

8 source articles · read the reporting →

WF-V38VV67 Mar 2018

Caliburger pauses Flippy robot after overwhelming interest

Caliburger has paused its Flippy burger-flipping robot after the restaurant was overwhelmed by interest following viral news coverage. The robot worked as intended, but the chain said it needed more time to train human workers to keep up with preparing patties. The robot is expected to return once the snags are ironed out.

Company involved
Cali Group
AI system involved
Flippy

8 source articles · read the reporting →

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