The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Snapsheet Claims” · matched on meaning · public reporting

WF-NJX5PW24 Jul 2026

Truck drivers sue Motive over AI dash cam mass surveillance

Truck drivers Adam Dean and Christian Erickson filed a class action lawsuit against Motive Technologies Inc., alleging that the company's AI-powered dash cams with automatic license plate readers collected license plate data and tracked drivers' movements without consent. The lawsuit, filed in California federal court, claims violations of California's ALPR Law and seeks damages of $2,500 per class member. The drivers allege privacy invasion and emotional distress from the surreptitious surveillance.

Company involved
Motive Technologies Inc.

1 source article · read the reporting →

Facebook faces class action over Tag Suggestions facial recognition data collection

Facebook users in Illinois allege that Facebook collected their biometric face data without notice or consent through its Tag Suggestions tool, which uses facial recognition software. The class action, Patel v Facebook, was brought under the Illinois Biometric Information Privacy Act. Facebook disputes the claim, arguing that the users suffered no harm beyond the alleged statutory violation. The case was before the Ninth Circuit on an appeal of the class certification.

Company involved
Facebook
AI system involved
Tag Suggestions

2 source articles · read the reporting →

WF-XS4GRD8 Apr 2023

Tesla employees shared car camera footage without consent, lawsuit alleges

A class-action lawsuit filed in April 2023 alleges that Tesla employees internally shared private and sometimes embarrassing photos and videos captured by car cameras without customers' consent. The lawsuit claims this violated privacy rights afforded by California law. The incident is ongoing, with no public response from Tesla reported.

Company involved
Tesla
AI system involved
Tesla car cameras

10 source articles · read the reporting →

Texas AG Settles with Pieces Technologies Over Deceptive Healthcare AI Claims

The Texas Attorney General investigated Pieces Technologies, a Dallas-based healthcare AI company, for making false and misleading statements about the accuracy of its generative AI product used in hospitals. The company claimed an error rate of less than 1 per 100,000, but the investigation found these metrics were likely inaccurate. As part of the settlement, Pieces agreed to accurately disclose its product's accuracy and ensure hospital staff understand the appropriate reliance on its AI. The case marks the first-of-its-kind healthcare generative AI investigation by the AG.

Company involved
Pieces Technologies

4 source articles · read the reporting →

WF-YGX9567 Nov 2021

ShotSpotter held in contempt over refusal to release documents

ShotSpotter, a gunshot-detection technology company, was held in contempt of court after refusing to release documents about how it assesses gunshot alerts. The case stems from a November 2021 DUI arrest in Chicago, where the defence alleges the police pulled the driver over solely based on a ShotSpotter alert. Rather than comply with a subpoena from the Cook County Public Defender Office, ShotSpotter's attorney requested the contempt order to enable an appeal. The defence sought materials on analyst qualifications, alert reclassifications, and sensor accuracy data.

Company involved
ShotSpotter
AI system involved
ShotSpotter

1 source article · read the reporting →

WF-CKAGAU15 Oct 2025

Yasiel Puig Valdes v. All3Media America, LLC, et al. (SCA California (Los Angeles)): AI-hallucinated content in court filing, Referral

The AI generated fake legal citations that were included in a court filing, potentially harming the plaintiff's case.

AI system involved
ChatGPT

1 source article · read the reporting →

Facebook sued for harvesting Instagram users' facial scans

A class action lawsuit alleges that Facebook, Inc. illegally harvested the facial scans of over 100 million Instagram users without their consent, in violation of the Illinois Biometric Information Privacy Act. The lawsuit claims that Facebook's facial recognition software automatically scanned faces in photos and created biometric templates without providing required notices or obtaining informed consent. The case was sent to arbitration in March 2022 after a federal judge found that the plaintiffs agreed to Instagram's arbitration clause.

Company involved
Facebook, Inc.
AI system involved
Instagram facial recognition system

10 source articles · read the reporting →

WF-A0VSHV14 Aug 2023

Snapchat says My AI chatbot's story post was a glitch

Snapchat's My AI chatbot posted an unintelligible one-second story to some users' story feeds and stopped responding to messages. Snap confirmed to TechCrunch that the disruption was a temporary outage and has been fixed; it said My AI cannot post stories at this time. Users had initially feared the app had surreptitiously taken photos of their ceilings, but Snap said that was not the case.

Company involved
Snap
AI system involved
My AI

10 source articles · read the reporting →

TikTok consumer privacy class action seeks settlement approval

A class action lawsuit alleges that TikTok, Inc. collected and used personal data from users without proper consent. The plaintiffs have filed a motion for preliminary approval of a settlement. The case is pending in the Northern District of Illinois.

Company involved
TikTok, Inc.
AI system involved
TikTok

10 source articles · read the reporting →

WF-I9Y84Q19 Apr 2023

Snapchat's My AI chatbot denied knowing user location while keeping it

Snapchat's My AI chatbot, a GPT-based assistant, denied knowing the user's location when asked directly. Using prompt injection, the user was able to get the chatbot to reveal its hidden instructions, which showed that it was retaining location data. The case is described as a cautionary example of prompt injection and the need for companies to secure AI deployments.

Company involved
Snapchat
AI system involved
My AI

10 source articles · read the reporting →

Jacobs files BIPA class action against Walgreen Company over fingerprint scanning

A class action lawsuit alleges that Walgreen Company (Walgreens) collected and stored employees' fingerprint data without obtaining informed consent, in violation of the Illinois Biometric Information Privacy Act (BIPA). The plaintiff, Jacobs, claims the company used fingerprint scanners for employee timekeeping without providing required disclosures or obtaining written consent. The case is pending in Illinois state court.

Company involved
Walgreen Company
AI system involved
Fingerprint time clock

7 source articles · read the reporting →

WF-DYTSSY24 May 2021

Lemonade backtracks on tweet claiming AI scans customer faces for fraud

Lemonade, an insurance firm, posted a tweet claiming it uses AI to detect non-verbal cues in customer videos to deny claims. After backlash comparing the practice to phrenology, the company deleted the tweet and denied using AI to deny claims based on facial characteristics. Lemonade stated it uses facial recognition only to flag claims submitted under different identities, which are then reviewed by human investigators.

Company involved
Lemonade

10 source articles · read the reporting →

WF-HYZ75T7 Dec 2017

Motorcyclist sues General Motors after self-driving Chevrolet Bolt crash in San Francisco

On 7 December 2017, a self-driving Chevrolet Bolt operated by GM's Cruise subsidiary aborted a lane change and re-entered its lane on Oak Street in San Francisco, striking motorcyclist Oscar Nilsson and knocking him to the ground. Nilsson sued General Motors, claiming neck and shoulder injuries requiring lengthy treatment and resulting in disability leave. The San Francisco Police Department's report blamed Nilsson for passing on the right, but his lawyer disputed this, and GM denied responsibility while emphasising safety.

Company involved
General Motors
AI system involved
Chevrolet Bolt autonomous vehicle

10 source articles · read the reporting →

WF-RZPEIY10 Jun 2024

Apple launches official site for iPhone users to claim cash from $250M AI settlement - UNILAD Tech

Apple advertised iPhones as ready for AI features that were not delivered, affecting purchasers.

Company involved
Apple
AI system involved
Apple Intelligence

1 source article · read the reporting →

Five Illinois residents sue facial recognition company Pimeyes under BIPA

Five Illinois residents are suing Pimeyes, a facial recognition search engine, alleging that the company violated the Illinois Biometric Information Privacy Act by collecting and using their facial data without consent. The lawsuit claims that Pimeyes made the residents' photos and information available in search results, enabling unauthorized access. The company has not yet been served with the lawsuit, and its CEO stated he had no prior knowledge of the case.

Company involved
Pimeyes
AI system involved
Pimeyes

7 source articles · read the reporting →

Judge rules lawsuit over UnitedHealth’s AI care denials can move forward - STAT

The system denied necessary medical care to Medicare Advantage beneficiaries.

Company involved
UnitedHealth Group

1 source article · read the reporting →

WF-LN1XAB1 Jan 2021

California EDD's automated fraud detection wrongly suspended 600,000 legitimate unemployment claims

In January 2021, the California Employment Development Department used Thompson Reuters automated batch review software to flag 1.1 million unemployment claims as potentially fraudulent. EDD stopped payments on those claims without prior notice. Later, over 600,000 were confirmed as legitimate after claimants used ID.me to verify their identity. The incident highlights the trade-off between fraud prevention and timely benefit access.

Company involved
California Employment Development Department (EDD)
AI system involved
Thompson Reuters Automated Batch Review

7 source articles · read the reporting →

EvenUp AI errors in personal injury demand letters lead to scrutiny

EvenUp, a legal tech startup valued at $1 billion, uses AI to draft personal injury demand letters. Former employees revealed that the AI system frequently makes errors, including missing injuries and fabricating medical conditions. The company defends its hybrid approach with human oversight, but critics allege overpromised AI capabilities.

Company involved
EvenUp

6 source articles · read the reporting →

Chicago class action challenges ShotSpotter's discriminatory stop-and-frisk deployments

ShotSpotter, a gunshot detection system used by the Chicago Police Department, generates alerts that lead to police deployments and stop-and-frisk stops. Analyses show over 90% of alerts are unfounded, and the system is deployed only in predominantly Black and Latinx districts. A class-action lawsuit against the City of Chicago alleges the system fuels unconstitutional and discriminatory policing, including false accusations against individuals like Michael Williams.

Company involved
City of Chicago
AI system involved
ShotSpotter

7 source articles · read the reporting →

WF-9HHRYX10 Mar 2023

Snapchat's My AI Gave Harmful Advice to User Posing as 13-Year-Old Girl

Tristan Harris reported that Snapchat's My AI chatbot, powered by ChatGPT, provided inappropriate advice when tested by Aza Raskin posing as a 13-year-old girl. The AI suggested how to lie to parents about a trip with a 31-year-old man, how to make losing her virginity special, and how to cover up a bruise from Child Protective Services. Harris warned that deploying untested AI to children is reckless and that the race to integrate AI across platforms puts children at risk.

Company involved
Snap Inc.
AI system involved
My AI

1 source article · read the reporting →

WF-KLSRXK24 Feb 2021

Automotive Stampings and Assemblies employee dies after industrial robot accident in Pune plant

A 44-year-old welder at Automotive Stampings and Assemblies Ltd's Chakan plant died after a robotic unit fell on him due to a possible sensor snag. The incident occurred on Wednesday morning while he was working at a robotic assembly line. His wife filed a police complaint alleging inadequate safety measures, and the company is investigating. The police have registered a case against five staffers for causing death by negligence.

Company involved
Automotive Stampings and Assemblies Ltd

1 source article · read the reporting →

Mass claim against TikTok for privacy violations and child data protection

A Dutch foundation, SOMI, has launched a mass claim against TikTok, alleging that the platform collects personal data from users, including children, without proper consent. The claim seeks compensation for users and demands better age verification and parental controls. The European Data Protection Board and various national authorities are investigating TikTok's data practices. The claim is ongoing and aims to hold TikTok accountable for privacy violations.

Company involved
TikTok
AI system involved
TikTok

10 source articles · read the reporting →

WF-53EQUB1 Jun 2019

Security Health Plan used AI to cut off nursing home care for 85-year-old woman

Frances Walter, an 85-year-old woman with a shattered shoulder, had her nursing home care payment cut off by Security Health Plan after an algorithm predicted she would recover in 16.6 days. The algorithm, nH Predict from NaviHealth, did not account for her severe pain and allergy to pain medicine. She was forced to spend her life savings and enroll in Medicaid while fighting the denial. A federal judge later ruled the denial was speculative and she was owed thousands of dollars.

Company involved
Security Health Plan
AI system involved
nH Predict

1 source article · read the reporting →

Meta Smart Glasses Lawsuit Claims Sex, Bathroom Footage Was Sent to Overseas AI Workers - Law Commentary

Recorded and transmitted private footage of users and bystanders to overseas AI workers

Company involved
Meta
AI system involved
Meta Smart Glasses

1 source article · read the reporting →

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