Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
92 incidents closest to “Call Center Voice Agent” · matched on meaning · public reporting
Australian voice artists Jordan Fritz, Cooper Mortlock and Thomas Burt have lost work and income after their voices were cloned without consent using AI technology. Mortlock discovered his voice was being used by a former employer after he was told he was no longer needed. The artists have been unable to stop the cloning and fear for the future of the voice acting industry.
5 source articles · read the reporting →
LinkedIn removed at least two AI 'co-worker' accounts whose profile images said they were '#OpenToWork'. One account named Ella claimed it would outperform any social media team and needed no coffee breaks. The article does not specify further consequences.
4 source articles · read the reporting →
During testing of ChatGPT's Advanced Voice Mode, the AI model unintentionally imitated a user's voice without permission. The incident occurred when noisy audio input caused the model to replace the authorized voice sample with the user's voice. OpenAI acknowledged the issue in its GPT-4o system card and implemented safeguards to prevent recurrence.
5 source articles · read the reporting →
Thailand's Prime Minister Paetongtarn Shinawatra was targeted by an AI-driven phone scam. The scammer used a cloned voice of a well-known world leader to demand a donation, claiming Thailand was the only ASEAN nation yet to contribute. The Prime Minister recognised the fake voice and did not fall for the scam. The incident highlights the growing threat of AI-enabled fraud.
6 source articles · read the reporting →
A swatter known as Torswats has been using a computer-generated voice to make bomb and mass shooting threats to police across the United States. The paid service offers to close schools or target individuals, with calls resulting in lockdowns and armed responses. Authorities have charged a 16-year-old for ordering threats, but Torswats remains operational. The FBI is investigating the swatting incidents.
1 source article · read the reporting →
Two men were arrested in Thailand for allegedly operating a call scam centre in Poipet, Cambodia, that used artificial intelligence to impersonate police officers. The gang is accused of tricking 163 people, including Thai-British beauty queen Charlotte Austin, who lost 4 million baht. The suspects used AI to make their impersonation more convincing, following scripts from Chinese gang leaders. Police arrested the men in Sa Kaeo and Chon Buri provinces.
2 source articles · read the reporting →
A 68-year-old businessman from Powai, Mumbai, was defrauded of Rs 80,000 after receiving a call from scammers posing as the Indian Embassy in Dubai. The fraudsters used AI voice cloning to mimic his son's voice, claiming he was arrested and needed bail money. The victim transferred the money via GPay before realising it was a scam when the call was disconnected. The Kanjurmarg police have registered a case and are investigating.
2 source articles · read the reporting →
A father received a scam phone call where an AI-generated voice impersonated his grandson. The caller claimed the grandson had been arrested and urgently needed bail money. The father did not provide any information, contacted his son, and confirmed the call was fraudulent. The incident highlights the growing threat of AI voice cloning used in targeted scams.
2 source articles · read the reporting →
Scammers used an AI-generated voice to impersonate BBC presenter Liz Bonnin, convincing Incognito CEO Howard Carter to pay £20,000 for an endorsement. Bonnin's likeness was used in insect repellant ads without her consent. The AI-generated voice note exhibited inconsistent accent and cadence, as assessed by experts. Incognito reported the incident to police and its bank.
6 source articles · read the reporting →
The White House is investigating a cyber breach in which contacts of Chief of Staff Susie Wiles were accessed and used to impersonate her with AI voice cloning. Multiple high-level figures reportedly received calls and texts appearing to be from her. The White House spokesperson said the matter is under investigation, but no specific harm from the calls has been confirmed.
5 source articles · read the reporting →
Safeer Mohammed Koorimannil, trafficked to a scam compound in Tai Chang, Myanmar, was forced to use AI-powered software to impersonate a woman and deceive victims into sending money. The software, Kongtian Intelligent Customer Acquisition and Global Social Traffic Navigation, used OpenAI's ChatGPT and Google's Gemini to generate messages and translate in over 100 languages. Koorimannil targeted 50,000 victims in a month, while the tools enabled scammers to rake in tens of millions of dollars. U.S. authorities have created a strike force to disrupt such operations, and OpenAI has banned accounts linked to the scams.
2 source articles · read the reporting →
Jace Edgar of Port Neches, Texas, received a phone call from a scammer using AI to clone his sister's voice, claiming she had been in an accident. Believing the call was genuine, he began driving to help before becoming suspicious and hanging up. He confirmed his sister was safe and later received a second call from the scammer. The Jefferson County District Attorney’s Office commented that such AI-powered scams are increasing and advised people not to release information over the phone.
2 source articles · read the reporting →
Clive Kabatznik, a Florida investor, was targeted by scammers who used AI-generated voice deepfakes to impersonate him in calls to his Bank of America representative. The fraudsters attempted to trick the banker into transferring money, but the banker became suspicious and hung up. The bank reported the incident to its security team, and it took about 10 days for Mr. Kabatznik to re-establish contact with his banker. The incident highlights the growing threat of voice deepfakes in financial scams.
2 source articles · read the reporting →
Docomo Pacific's CEO Christine Baleto revealed that her elderly mother received a scam call from someone impersonating a federal agent, using AI voice cloning to pressure her into revealing personal information. The caller threatened to send agents to her home if she did not comply. Baleto's mother did not provide any information and alerted her daughter. Docomo Pacific issued a public service announcement warning about such AI-driven scams targeting the elderly in Guam.
2 source articles · read the reporting →
Deborah Del Mastro received a call from scammers claiming her daughter was kidnapped. They used AI to clone her daughter's voice, convincing her to wire $5,400 to Mexico. After following instructions for five hours, she discovered her daughter was safe and the call was a scam. Martinez police are investigating, but Del Mastro does not expect to recover the money.
1 source article · read the reporting →
A mother in Arizona received a phone call from scammers who used AI to clone her daughter's voice, making her believe her daughter had been kidnapped. The scammers demanded a ransom, but the mother confirmed her daughter was safe before paying. The incident highlights the growing threat of AI voice cloning scams.
3 source articles · read the reporting →
The AI-generated voice deceived the chairman into authorizing transfers of about 95 million euros.
1 source article · read the reporting →
Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.
4 source articles · read the reporting →
A middle-aged woman in Indore, India, lost her entire savings of Rs 97,500 after a fraudster used AI voice cloning to impersonate her cousin, a police officer. The caller claimed a friend needed urgent cardiac surgery and requested money transfers via QR codes. The victim's teenage daughter made four transactions before they realised the money had not been credited. Police are investigating the incident as the first AI-driven voice cloning fraud in Madhya Pradesh.
3 source articles · read the reporting →
A 73-year-old woman in Washington state was defrauded of at least $20,000 by a scammer posing as MSNBC host Ari Melber. The scammer used AI-generated voice messages to convince Patricia Taylor they were in a romantic relationship, and she boarded a plane to New York to meet him. Her family intercepted her during a layover in Portland, fearing she would have been kidnapped. Police are investigating, and MSNBC confirmed the real Ari Melber was not involved.
5 source articles · read the reporting →
Kathryn Sullivan, a 63-year-old Commonwealth Bank teller, was made redundant in July 2025 after spending years training the bank's 'Bumblebee' chatbot to respond to customers. She was unaware that she was helping the AI replace her own role. Sullivan confronted CEO Matt Comyn at the bank's AGM in Brisbane, where chairman Paul O'Malley acknowledged the bank had made a mistake. The Finance Sector Union had brought a case before the Fair Work Commission, resulting in some jobs being offered back, but not all.
4 source articles · read the reporting →
Sharon Brightwell received a call from a number appearing to be her daughter's, with a voice sobbing and claiming to have been in a car crash. A man posing as an attorney demanded $15,000 in bail money, which she paid. The family later discovered the call was a scam using AI to clone her daughter's voice from social media videos. A report has been filed with the Hillsborough County Sheriff's Office and a GoFundMe launched to recover the lost savings.
1 source article · read the reporting →
The article reports that Amazon employs thousands of people globally to listen to voice recordings captured by Alexa devices in Echo owners' homes. The recordings are used to improve Alexa's speech recognition, but users are not explicitly told that humans listen to their conversations. Workers sometimes hear private moments, including a possible sexual assault. Amazon stated that only a small sample is annotated and strict safeguards are in place.
10 source articles · read the reporting →
The AI chatbot offered a buy-back price of $27,162.79 to customer Zack Giacomelli for his BMW.
1 source article · read the reporting →
