The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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92 incidents closest to “IDeaS G3 RMS” · matched on meaning · public reporting

WF-2ITU5Z1 Jan 2020

Canon uses AI smile recognition cameras to control office access

Canon Information Technology deployed AI cameras at its Beijing headquarters that only allow smiling employees to enter the office or book conference rooms. The system uses smile recognition to enforce a positive atmosphere. Some workers have complained about the intrusiveness of the technology. Canon defended the system, saying it encourages a positive work environment.

Company involved
Canon Information Technology (Canon China)

9 source articles · read the reporting →

WF-SWP73K1 Apr 2023

USPS algorithm RRECS causes pay cuts for two-thirds of rural mail carriers

The United States Postal Service (USPS) implemented a new algorithm, RRECS, to evaluate rural carrier routes and determine pay. Due to flaws in how carriers scanned packages, the algorithm underestimated route times, resulting in pay cuts for 66 per cent of rural carriers, some losing thousands of dollars annually. Carriers report that they were not adequately trained on the system and that the cuts are scheduled to take effect, though they have been postponed multiple times. The USPS stated that the system is the result of a nationally negotiated agreement.

Company involved
United States Postal Service
AI system involved
RRECS

9 source articles · read the reporting →

WF-LBFMV812 Dec 2014

Amazon sellers lose thousands after RepricerExpress pricing glitch

A software glitch in RepricerExpress's automated repricing system caused products sold by Amazon sellers to be priced at 1p, leading to significant financial losses for the sellers. RepricerExpress apologised but did not offer compensation, while Amazon said it had reached out to affected sellers but many reported no response. Some sellers have instructed lawyers to take legal action against RepricerExpress and Amazon.

Company involved
RepricerExpress
AI system involved
RepricerExpress

10 source articles · read the reporting →

TOV Realty, LLC v. Suarez; Kosel Equity, LLC v. MacGregor (SC Connecticut): AI-hallucinated content in court filing, 6 hours CLE;…

The AI generated legal briefs containing fabricated citations, which were submitted to the Connecticut Supreme Court.

Company involved
GLG Law LLC
AI system involved
ChatGPT

1 source article · read the reporting →

WF-HKRG5R7 Jul 2017

Hamburg deployed mass surveillance for G20 Summit

The city of Hamburg planned to use predictive policing software and facial recognition cameras for mass surveillance during the G20 Summit in July 2017. The surveillance was enforced by paramilitary means, creating a democracy-free zone. DiEM25 wrote an open letter to the Senate of Hamburg to protest the measures.

Company involved
Senate of Hamburg

10 source articles · read the reporting →

EPIC lawsuit challenges USPS secret surveillance program using facial recognition

The United States Postal Service's law enforcement wing, the Postal Inspection Service, ran a secret surveillance program called the Internet Covert Operations Program (iCOP) that used facial recognition from Clearview AI and social media monitoring tools to infiltrate online communities and monitor protests. The Electronic Privacy Information Center (EPIC) sued the USPS for failing to conduct and publish a privacy impact assessment as required by the E-Government Act. A federal district court dismissed the lawsuit on standing grounds, ruling that EPIC did not suffer a cognizable injury from the agency's refusal to disclose information about the program.

Company involved
United States Postal Service
AI system involved
Internet Covert Operations Program (iCOP)

10 source articles · read the reporting →

WF-J5IU7Z3 Dec 2024

FTC settles with IntelliVision over deceptive facial recognition claims

The Federal Trade Commission (FTC) took action against IntelliVision Technologies Corp. for making false, misleading, or unsubstantiated claims about its AI-powered facial recognition software. The company allegedly claimed its software had one of the highest accuracy rates on the market and was free of gender or racial bias, without supporting evidence. The FTC also alleged that IntelliVision did not train its software on millions of faces as claimed, but on images of approximately 100,000 individuals. Under a proposed consent order, IntelliVision is prohibited from making such misrepresentations without competent and reliable testing.

Company involved
IntelliVision Technologies Corp.
AI system involved
IntelliVision facial recognition software

9 source articles · read the reporting →

WF-UHO4KG31 Aug 2021

Met Police buys £3m retrospective facial recognition system

The Metropolitan Police Service (MPS) has awarded a £3 million, four-year contract to Northgate Public Services for a new retrospective facial-recognition (RFR) system to be deployed within three months. RFR processes biometric information from historic CCTV, social media, and other images to identify suspects and missing persons, operating retroactively unlike live facial recognition. The procurement was approved by the Mayor's Office for Policing and Crime in August 2021. The MPS states that human-in-the-loop decision-making will be used, but digital rights groups and a former biometrics commissioner have raised concerns about potential discrimination, overrepresentation of marginalised groups in watch lists, and lack of a legislative framework.

Company involved
Metropolitan Police Service
AI system involved
Retrospective facial-recognition software

9 source articles · read the reporting →

WF-QW10HJ9 Aug 2021

St. Louis police arrest man after facial recognition match without corroboration

Christopher Gatlin was arrested and jailed for an assault on a security guard after police used facial recognition software to identify him from a blurry surveillance image. The lead detective built a case against Gatlin despite the city's policy that AI results are nonscientific and should not be the sole basis for a decision. A witness was steered by officers to select Gatlin from a photo lineup, and the case was later dismissed after more than two years. Gatlin alleges wrongful arrest and has filed a lawsuit.

Company involved
St. Louis County Police Department
AI system involved
Unnamed facial recognition program

4 source articles · read the reporting →

IRCC uses AI triage for Temporary Resident Visa applications

Immigration, Refugees and Citizenship Canada (IRCC) uses an AI system called Advanced Analytics to triage Temporary Resident Visa applications from India and China. The system categorizes applications into tiers, with Tier 1 approved automatically and others sent to human officers. Critics allege the system lacks transparency and may introduce bias, leading to visa refusals without clear rationale. The author, a Canadian immigration lawyer, is filing Federal Court cases on behalf of clients affected by refusals.

Company involved
Immigration, Refugees and Citizenship Canada (IRCC)
AI system involved
Advanced Analytics Triage of Overseas Temporary Resident Visa Applications

10 source articles · read the reporting →

WF-Q9F9497 Oct 2023

Israel uses AI system 'the Gospel' to select bombing targets in Gaza

The Israel Defense Forces (IDF) has been using an AI-based targeting system called 'the Gospel' to select bombing targets in Gaza during the war with Hamas. The system generates a high volume of target recommendations, significantly increasing the pace of airstrikes. Critics argue that the reliance on AI leads to insufficient human oversight and greater civilian harm. The IDF maintains that it follows international law and takes precautions to mitigate civilian casualties.

Company involved
Israel Defense Forces (IDF)
AI system involved
the Gospel (Habsora)

9 source articles · read the reporting →

WF-2JX17425 Mar 2021

Italian DPA says Interior Ministry's Sari Real Time facial recognition lacks legal basis

The Garante per la protezione dei dati personali issued an opinion on Sari Real Time, a facial recognition system developed for the Italian Ministry of Interior. The system, yet to become operational, would compare live video footage of people in public areas with a watch-list and alert police operators. The authority found the planned biometric processing lacked a specific legal basis under Italian law and Directive (EU) 2016/680, and warned it could turn targeted surveillance into mass surveillance.

Company involved
Ministero dell'Interno – Dipartimento della pubblica sicurezza
AI system involved
Sari Real Time

10 source articles · read the reporting →

WF-KBL3YD15 Oct 2019

Hive Box Facial-Recognition Lockers Hacked by Children Using Photos

Fourth-grade students in Jiaxing, China, demonstrated that Hive Box's facial-recognition smart lockers could be opened with a printed photo. The company, which operates a large network of delivery lockers, acknowledged the flaw and suspended the beta feature. The incident raised concerns about the security of facial recognition technology.

Company involved
Hive Box

1 source article · read the reporting →

Evolv weapon detection system falsely flags Chromebooks as weapons

Evolv's AI-based weapon detection system has been reported to falsely identify certain Chromebook laptops as weapons, causing false alarms at security checkpoints. The system is used in venues such as schools. The article discusses the flaw and user experiences. No official response from Evolv has been mentioned.

Company involved
Evolv
AI system involved
Evolv

5 source articles · read the reporting →

Manchester Arena's Evolv weapon scanners fail to detect some knives, report finds

ASM Global's use of Evolv Express AI weapon scanners at Manchester Arena has been questioned after a private report found the system failed to detect large knives in 42% of walkthroughs. The report, produced by NCS4 and obtained by IPVM, also suggested the scanners may miss some bombs and components. Evolv did not dispute the findings but said it communicates capabilities and limitations to customers. ASM Global declined to comment on security matters.

Company involved
ASM Global
AI system involved
Evolv Express

5 source articles · read the reporting →

WF-V79N1I12 Jun 2024

Stable Diffusion 3 Medium release generates anatomically incorrect images

Stability AI released Stable Diffusion 3 Medium, an AI image generator, on June 12, 2024. Users on Reddit reported that the model produces mangled human anatomy, such as deformed hands and bodies. The failures are attributed to aggressive NSFW content filtering in the training data that removed images of human anatomy. The company has not responded to the criticism.

Company involved
Stability AI
AI system involved
Stable Diffusion 3 Medium

4 source articles · read the reporting →

WF-GEPFGZ1 Dec 2023

OpenDream AI art site allowed users to generate child sexual abuse material

OpenDream, an AI image generation platform, allowed users to generate and publicly display child sexual abuse material (CSAM) and non-consensual deepfakes from at least December 2023 until July 2024. The platform, operated by CBM Media Pte Ltd in Singapore, offered paid plans with NSFW prompts and models. Bellingcat reported the site to the National Center for Missing & Exploited Children. After Bellingcat's inquiry, the CSAM was removed from the site and search engines, and Google terminated OpenDream's AdSense account.

Company involved
CBM Media Pte Ltd
AI system involved
OpenDream

3 source articles · read the reporting →

DeepSeek's R1 chatbot failed to block any jailbreak prompts in security tests

Security researchers from Cisco and the University of Pennsylvania tested 50 well-known jailbreak prompts against DeepSeek's R1 reasoning model. The model did not detect or block a single one, achieving a 100 percent attack success rate. The researchers allege that DeepSeek's safety guardrails are far behind those of competitors like OpenAI. DeepSeek did not respond to requests for comment.

Company involved
DeepSeek
AI system involved
DeepSeek R1

3 source articles · read the reporting →

Audit of RisCanvi finds biases and reliability issues in criminal justice system

Eticas conducted an adversarial audit of RisCanvi, an AI risk assessment tool used in Catalonia's criminal justice system. The audit uncovered biases in risk classifications against specific demographics and significant reliability issues. The findings call for fairer practices in criminal justice AI.

Company involved
Catalonia's criminal justice system
AI system involved
RisCanvi

4 source articles · read the reporting →

WF-PQKZOM1 Jan 2016

Vumacam's AI CCTV system flagged 28 black people as suspicious in Johannesburg suburbs

In Johannesburg suburbs, Vumacam's AI-powered CCTV network using iSentry software flagged 28 black individuals as 'suspicious' in a shift report, according to a 2019 article. The system, deployed by private security firms, uses video analytics to detect abnormal behavior and alerts security guards. The article alleges that the system disproportionately targets people of color, reflecting racial bias in a racially divided country.

Company involved
Vumacam
AI system involved
iSentry

6 source articles · read the reporting →

Thomson Reuters wins copyright lawsuit against AI startup Ross Intelligence

In 2020, Thomson Reuters filed a copyright lawsuit against legal AI startup Ross Intelligence, alleging that Ross reproduced materials from its Westlaw legal research service. In February 2025, a US District Court judge ruled in Thomson Reuters' favor, finding that Ross infringed copyright and that fair use did not apply. Ross Intelligence had shut down in 2021 due to litigation costs.

Company involved
Ross Intelligence
AI system involved
Ross Intelligence

4 source articles · read the reporting →

WF-OP475C1 Jan 2018

Dutch probation service's OXREC algorithm flawed, leading to incorrect recidivism risk assessments

The Dutch Inspectorate of Justice and Security (Inspectie JenV) published a report finding that the probation service's (Reclassering) OXREC algorithm contains serious flaws, including swapped formulas and incorrect numbers, causing about a quarter of risk assessments to be wrong. The algorithm, used since 2018 for about 44,000 cases per year, also uses variables that can lead to discrimination, such as neighborhood score and income. The Inspectorate recommended immediate correction or temporary suspension. The probation service announced it would temporarily stop using OXREC.

Company involved
Reclassering Nederland
AI system involved
OXREC

4 source articles · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

ChatGPT 4o image generator used to create fake receipts

ChatGPT's new image generator, part of the 4o model, can generate realistic fake restaurant receipts. Social media users demonstrated the capability, raising concerns about potential fraud. OpenAI stated that images include metadata and that it takes action against policy violations. The company defended the feature as allowing creative freedom.

Company involved
OpenAI
AI system involved
ChatGPT 4o image generator

5 source articles · read the reporting →

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