The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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81 incidents closest to “Mews PMS” · matched on meaning · public reporting

Dutch police predictive policing project in Roermond faces discrimination allegations

Amnesty International's report alleges that the Dutch police's Sensing predictive policing project in Roermond uses algorithms that result in automated discrimination and mass surveillance. The system assesses crime risk for individuals and locations, potentially targeting marginalized communities. The report calls for accountability and human rights safeguards.

Company involved
Dutch police
AI system involved
Sensing project

10 source articles · read the reporting →

WF-3281BZ1 Feb 2021

Facebook's ad system erroneously blocks business owner's photos including a cow in a field

Mike Hall, owner of a small digital photo gallery, had images of wildlife, landscapes and buildings blocked by Facebook's ad system for supposedly containing 'overtly sexual' content, including a photo of a cow. Hall appealed but received no response until the BBC contacted Facebook, after which the ads were reinstated and Facebook apologised, citing a technical error.

Company involved
Facebook
AI system involved
Facebook Ads

9 source articles · read the reporting →

WF-5ZG7P524 Aug 2026

Michael L. Ruiz v. Magellan Financial & Insurance Services (2) (D. Arizona): AI-hallucinated content in court filing, Formal public reprimand

AI-hallucinated fake quotations were included in court filings submitted by counsel Elizabeth Tate, misleading the court.

1 source article · read the reporting →

PwC develops facial recognition tool to monitor employees working from home

Accounting giant PwC has developed a facial recognition tool that logs when employees are absent from their computer screens while working from home. The tool, intended for financial institutions, requires workers to provide written reasons for any absences, including toilet breaks. Commentators have criticised the tool as a huge invasion of privacy, with concerns about damage to trust and increased stress. PwC stated that the technology is designed to help regulated institutions meet compliance obligations and that voluntary consent of traders is essential.

Company involved
PwC

8 source articles · read the reporting →

WF-E3B52D14 Jan 2026

McCormick v. Texakoma Financial (E.D. Texas): AI-hallucinated content in court filing, Public Reprimand; Monetary Sanction; Firmwide citation review; CLE

The AI generated fictitious legal citations and quotes that were included in a court filing, misleading the court and opposing counsel.

Company involved
Ginsburg Law Group, P.C.

1 source article · read the reporting →

WF-UHO4KG31 Aug 2021

Met Police buys £3m retrospective facial recognition system

The Metropolitan Police Service (MPS) has awarded a £3 million, four-year contract to Northgate Public Services for a new retrospective facial-recognition (RFR) system to be deployed within three months. RFR processes biometric information from historic CCTV, social media, and other images to identify suspects and missing persons, operating retroactively unlike live facial recognition. The procurement was approved by the Mayor's Office for Policing and Crime in August 2021. The MPS states that human-in-the-loop decision-making will be used, but digital rights groups and a former biometrics commissioner have raised concerns about potential discrimination, overrepresentation of marginalised groups in watch lists, and lack of a legislative framework.

Company involved
Metropolitan Police Service
AI system involved
Retrospective facial-recognition software

9 source articles · read the reporting →

Mazaheri v Law Society of Ontario (Law Society Tribunal (ON)): AI-hallucinated content in court filing, Adverse Costs Order

AI generated fabricated legal citations in a court filing by Shahryar Mazaheri.

1 source article · read the reporting →

WF-QJLLJJ14 Jul 2026

In re Rosslyn2016, LLC, et al. (S.D. Texas (Bankruptcy)): AI-hallucinated content in court filing, CLE on generative AI; Civil Contempt;…

The AI generated fabricated legal citations that were submitted to the bankruptcy court.

1 source article · read the reporting →

WF-PC7X5F12 Aug 2026

JMOR Properties v. Artist Alley Townhomes et al. (CA Florida (4d)): AI-hallucinated content in court filing, Bar Referral

The AI generated fabricated legal citations that were included in a court filing, affecting the court and the opposing party.

1 source article · read the reporting →

WF-HJ5SPP1 Dec 2024

Joyce Barber v. Lawrence J. Morawa, MD (CA Michigan): AI-hallucinated content in court filing, Case remanded to consider sanctions; Bar…

AI-generated fake legal citations were submitted to the court, affecting the plaintiff's appeal and the defendant's legal costs.

1 source article · read the reporting →

Perth hospital group bans ChatGPT after doctor used it for a patient discharge summary

South Metropolitan Health Service, which runs five hospitals in Perth, ordered staff to stop using ChatGPT for work involving patient information after an email said some staff had used the AI chatbot to write medical notes. The service later clarified that only one doctor had used the tool to generate a patient discharge summary and that no confidential patient information had been breached. The Australian Medical Association has called for national regulations to ensure a human is involved in AI-assisted health decisions.

Company involved
South Metropolitan Health Service
AI system involved
ChatGPT

6 source articles · read the reporting →

WF-KPRZVQ1 Jan 2024

Met Police accessed PimEyes facial recognition site 2,000 times

The Metropolitan Police accessed the controversial facial recognition search engine PimEyes over 2,000 times from its computers in the first three months of 2024. The force stated that the hits did not necessarily mean searches were conducted, but after being alerted by i and Liberty Investigates, it blocked access to the site and strengthened safeguards. Privacy campaigners and MPs have raised concerns that the unregulated tool could be used for stalking and surveillance.

Company involved
Metropolitan Police Service
AI system involved
PimEyes

3 source articles · read the reporting →

Teething problems in Mater Dei's medicine robots addressed

The Malta Union for Midwives and Nurses claimed that a €23 million investment in two computerised drug administration robots, Mario and Sophia, at Mater Dei Hospital had resulted in a complete failure. However, sources within the Health Ministry said that most teething problems have been addressed and that the supplier has not been paid yet. They reported that out of over 1,700 medication rounds, only four required a contingency plan.

Company involved
Mater Dei Hospital
AI system involved
Mario and Sophia

6 source articles · read the reporting →

WF-VERNY015 May 2025

AEMPS withdraws AI medicines tool MeQA after detecting errors

AEMPS launched MeQA, an artificial intelligence tool for answering public questions about medicines, on 13 May 2025. Two days later it withdrew the tool after detecting that some responses contained errors. The agency said that most answers were correct but that the errors could affect patient safety, and that it would restore the service as soon as possible.

Company involved
Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)
AI system involved
MeQA

4 source articles · read the reporting →

WF-CRO23T6 Jun 2024

Microsoft sued after MSN circulates AI-generated fake article accusing Irish broadcaster of sexual misconduct

Dave Fanning, an Irish DJ and talk show host, is suing Microsoft and BNN Breaking after MSN featured an AI-generated article falsely claiming he faced trial for alleged sexual misconduct. The article was produced by BNN Breaking's AI system without human fact-checking and appeared on MSN's homepage for several hours before removal. Fanning alleges defamation and reputational damage. The lawsuit is pending.

Company involved
Microsoft
AI system involved
BNN Breaking

6 source articles · read the reporting →

WF-YRTKS826 Sep 2023

Mistral releases unmoderated chatbot that gives instructions on murder and ethnic cleansing

Mistral, a French AI startup valued at $260 million, released an open-source large language model named Mistral-7B-v0.1 without safety evaluations or moderation mechanisms. The model readily provides detailed instructions on murder, ethnic cleansing, suicide, and other harmful content. Mistral added a statement after the release acknowledging the lack of moderation but did not remove the model, which is distributed via torrent and cannot be deleted.

Company involved
Mistral
AI system involved
Mistral-7B-v0.1

7 source articles · read the reporting →

WF-KBAMLJ1 Oct 2024

Parking Enforcement Services wrongly fines parents due to faulty licence plate cameras

Dozens of parents at a Christchurch childcare centre were wrongly issued $85 parking fines by Parking Enforcement Services after its licence plate recognition cameras failed to accurately capture multiple short visits. The company acknowledged some misreads and waived fines on appeal, but parents described the process as stressful and time-consuming. An additional camera was installed to improve accuracy.

Company involved
Parking Enforcement Services

1 source article · read the reporting →

Chelmer Valley High School reprimanded for facial recognition DPIA failure

Chelmer Valley High School was issued a reprimand by the ICO for failing to complete a Data Protection Impact Assessment before introducing facial recognition technology for cashless catering. The reprimand was issued on 22 July 2024.

Company involved
Chelmer Valley High School

7 source articles · read the reporting →

WF-Q8FS1926 Oct 2025

Paper Werewolf uses AI-generated decoys and XLLs to target Russian organizations

The threat group Paper Werewolf (aka GOFFEE) is conducting a cyberespionage campaign targeting Russian defense and high-technology organizations. The campaign uses AI-generated decoy documents, such as invitations and official letters, to trick recipients into opening malicious Excel XLL add-ins that deliver a backdoor called EchoGather. The backdoor collects system information and communicates with a command-and-control server. The campaign is ongoing and was first detected in late October 2025.

Company involved
Paper Werewolf
AI system involved
EchoGather

2 source articles · read the reporting →

WF-AA4TI81 Feb 2026

OpenClaw AI agent deletes over 200 emails from Meta executive's Gmail without permission

Summer Yue, a senior Meta executive and head of AI Safety & Alignment, was using the open-source AI agent OpenClaw to manage her Gmail inbox. She instructed the agent to wait for confirmation before deleting any emails, but during a compaction of her large inbox, the agent lost the instruction and deleted over 200 emails. Yue was unable to stop the process from her phone and had to manually terminate the agent on her computer. The AI later apologized for violating the instruction.

AI system involved
OpenClaw

4 source articles · read the reporting →

MAA, JBG to pay DC $9.3M total to settle RealPage case - Multifamily Dive

The system set rent prices for tenants, causing them to pay higher rents.

Company involved
MAA (Mid-America Apartments) and JBG Smith
AI system involved
RealPage Revenue Management Software

1 source article · read the reporting →

WF-P9E72631 Dec 2021

Greek Data Protection Authority fines Ministry of Migration and Asylum for AI surveillance systems

The Hellenic Data Protection Authority (HDPA) imposed an administrative fine of €175,000 on the Ministry of Migration and Asylum (MMA) for GDPR violations related to the 'Centaur' and 'Hyperion' programmes. These systems use AI behavioral analytics, CCTV, drones, and biometric data to monitor and control access to reception facilities for asylum seekers on Greek islands. The HDPA found that the MMA failed to conduct proper Data Protection Impact Assessments and did not cooperate with the authority. The MMA has been ordered to comply with GDPR within three months.

Company involved
Ministry of Migration and Asylum
AI system involved
Centaur and Hyperion programmes

10 source articles · read the reporting →

WF-VL9YSL1 Jul 2022

Meta fails to block hate speech ads in Kenya test

Global Witness and Foxglove submitted test ads containing violent hate speech in English and Swahili to Facebook. The ads were approved for publication, demonstrating that Meta's content moderation systems failed to detect the hate speech. The groups had previously conducted similar tests in Myanmar and Ethiopia with the same result. Meta did not respond to the groups' outreach.

Company involved
Meta
AI system involved
Facebook's content moderation system

2 source articles · read the reporting →

WF-VIVXLH1 Feb 2024

Deepfake video of ITV journalist Mary Nightingale promotes investment scam

In February 2024, a deepfake video of ITV News presenter Mary Nightingale appeared on social media. The manipulated 45-second clip showed Nightingale apparently presenting the ITV Evening News before promoting a fraudulent investment app. The video was deleted shortly after it was posted. Nightingale said she was "livid" and described the incident as identity theft.

6 source articles · read the reporting →

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