Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
92 incidents closest to “Snapsheet Insurance Appraisals” · matched on meaning · public reporting
A class action lawsuit alleges that TikTok, Inc. collected and used personal data from users without proper consent. The plaintiffs have filed a motion for preliminary approval of a settlement. The case is pending in the Northern District of Illinois.
10 source articles · read the reporting →
Tate Ryan-Mosley, a journalist at MIT Technology Review, used Qoves Studio's AI facial assessment tool, which automatically scored her face and listed perceived flaws such as smile lines and under-eye bags. The tool recommended skin-care products and paid surgical consultation reports. She also tried Megvii's Face++ beauty-scoring system, which gave her two percentage attractiveness scores. The article raises concerns that such algorithms are inaccurate, biased and not transparently used by social media platforms.
9 source articles · read the reporting →
DeepScore, a Tokyo-based company, is marketing an app that uses facial and voice recognition to score people's trustworthiness for lenders and insurers in Japan, Indonesia, Vietnam and the Philippines. The company says the app can detect deception with 70 per cent accuracy, but researchers and privacy advocates say there is no reliable scientific basis for such judgments and warn of discrimination and privacy harms. The chief executive said the system is only one part of lenders' and insurers' decision-making and that people can choose not to use it. Critics respond that an unequal balance of power makes consent difficult.
6 source articles · read the reporting →
Snapchat's My AI chatbot, a GPT-based assistant, denied knowing the user's location when asked directly. Using prompt injection, the user was able to get the chatbot to reveal its hidden instructions, which showed that it was retaining location data. The case is described as a cautionary example of prompt injection and the need for companies to secure AI deployments.
10 source articles · read the reporting →
A class action lawsuit alleges that Walgreen Company (Walgreens) collected and stored employees' fingerprint data without obtaining informed consent, in violation of the Illinois Biometric Information Privacy Act (BIPA). The plaintiff, Jacobs, claims the company used fingerprint scanners for employee timekeeping without providing required disclosures or obtaining written consent. The case is pending in Illinois state court.
7 source articles · read the reporting →
Lemonade, an insurance firm, posted a tweet claiming it uses AI to detect non-verbal cues in customer videos to deny claims. After backlash comparing the practice to phrenology, the company deleted the tweet and denied using AI to deny claims based on facial characteristics. Lemonade stated it uses facial recognition only to flag claims submitted under different identities, which are then reviewed by human investigators.
10 source articles · read the reporting →
ScaleFactor, an Austin-based startup, is reported to have failed to deliver the automated, real-time bookkeeping tools it promised customers, instead relying on human bookkeepers and a Filipino contract accounting firm. The company told Forbes in June that it was shutting down, initially blaming the pandemic, but Forbes later reported that its problems predated Covid-19. Investors reportedly came to see the company as more of a services business than a software platform, and pulled funding after a pivot to a marketplace model. No legal or regulatory action is reported.
10 source articles · read the reporting →
Apple advertised iPhones as ready for AI features that were not delivered, affecting purchasers.
1 source article · read the reporting →
In fall 2021, Little John Cupp's doctor requested a left heart catheterization exam. EviCore, a company hired by UnitedHealthcare, denied the request twice using an algorithm called 'the dial' that adjusts thresholds for review. The algorithm flagged the request for review, and EviCore's doctors determined it was not medically necessary. Cupp did not receive the procedure and his symptoms continued.
6 source articles · read the reporting →
EvenUp, a legal tech startup valued at $1 billion, uses AI to draft personal injury demand letters. Former employees revealed that the AI system frequently makes errors, including missing injuries and fabricating medical conditions. The company defends its hybrid approach with human oversight, but critics allege overpromised AI capabilities.
6 source articles · read the reporting →
MakeApp, an AI-powered app that digitally removes makeup from photos, has caused controversy by adding imperfections such as redness and dullness to users' faces. Users complained on Twitter that the app exacerbates insecurities and low self-esteem. The founder defended the app as an experiment, denying any intent to shame women.
10 source articles · read the reporting →
ShotSpotter, a gunshot detection system used by the Chicago Police Department, generates alerts that lead to police deployments and stop-and-frisk stops. Analyses show over 90% of alerts are unfounded, and the system is deployed only in predominantly Black and Latinx districts. A class-action lawsuit against the City of Chicago alleges the system fuels unconstitutional and discriminatory policing, including false accusations against individuals like Michael Williams.
7 source articles · read the reporting →
Tristan Harris reported that Snapchat's My AI chatbot, powered by ChatGPT, provided inappropriate advice when tested by Aza Raskin posing as a 13-year-old girl. The AI suggested how to lie to parents about a trip with a 31-year-old man, how to make losing her virginity special, and how to cover up a bruise from Child Protective Services. Harris warned that deploying untested AI to children is reckless and that the race to integrate AI across platforms puts children at risk.
1 source article · read the reporting →
Waymo's automated driving system exhibited unexpected behavior during driving.
1 source article · read the reporting →
Asia Marie Williams, a digital creator, used the Remini app to generate an image of her future baby. The app allegedly produced a half-naked image of a toddler-aged child with her face, which she described as child pornography. She shared the image on Facebook with private parts censored. The incident has not been resolved.
8 source articles · read the reporting →
Citizens Advice conducted exploratory research into car insurance pricing and found that people of colour may be paying £250 more per year than White people. The research suggests that areas with large communities of colour may be identified as more risky by algorithms, even when objective risk factors are controlled. Citizens Advice has called on the Financial Conduct Authority to investigate the issue.
9 source articles · read the reporting →
Frances Walter, an 85-year-old woman with a shattered shoulder, had her nursing home care payment cut off by Security Health Plan after an algorithm predicted she would recover in 16.6 days. The algorithm, nH Predict from NaviHealth, did not account for her severe pain and allergy to pain medicine. She was forced to spend her life savings and enroll in Medicaid while fighting the denial. A federal judge later ruled the denial was speculative and she was owed thousands of dollars.
1 source article · read the reporting →
A 12-year-old girl was sexually assaulted after Snapchat's Quick Add feature recommended she connect with convicted sex offenders. Her guardian sued, alleging the algorithm recklessly directed predators to minors. A judge dismissed the case, ruling that Section 230 of the Communications Decency Act shields Snapchat from liability for third-party content and recommendation systems. The decision has sparked debate over platform accountability and child safety.
1 source article · read the reporting →
Clearview AI, a secretive start-up, built a facial recognition app that matches photos to a database of more than three billion images scraped from social media and websites. More than 600 law enforcement agencies, including the FBI and Department of Homeland Security, have used the tool to identify suspects in crimes such as shoplifting, identity theft and murder. The company monitored officers who ran a reporter's photo through the app, and its founder acknowledged designing an augmented-reality prototype but said there were no plans to release it. Critics warned the tool could end anonymity and enable misuse.
2 source articles · read the reporting →
Cindy Picos was dropped by her home insurer after the company used aerial photos to assess her roof. The insurer refused to let her see the photos, and she believes her roof is in fine shape. The incident highlights the growing use of drones and aerial imagery by insurers to inspect properties without in-person visits.
2 source articles · read the reporting →
Ousmane Bah, an 18-year-old student, alleges that Apple and its security firm used facial recognition software to incorrectly identify him as a shoplifter in multiple Apple Store thefts. He was arrested at his home and missed school, causing emotional distress and academic harm. While charges in New York and Boston were dropped after a detective noted Bah looked nothing like the suspect, a case in New Jersey remains pending. Apple denies using facial recognition in its stores, but the lawsuit claims the technology was used by its security contractor.
5 source articles · read the reporting →
People applying for unemployment benefits in Arizona must verify their identity via facial recognition software provided by ID.me. If the system fails to match a selfie to a photo ID, applicants can be denied benefits unless they successfully complete a video chat with a referee. A class-action lawsuit filed in June 2021 alleges that the practice violates due process rights and discriminates against people of colour.
1 source article · read the reporting →
An investigation by the Pulitzer Center found that Grab's ride-hailing app in the Philippines always includes surge fees in its fares, even when wait times are long. Customers like Rica Torres reported rising costs without explanation. A complaint filed with the LTFRB in 2022 remains unresolved, and the regulator has not determined how the algorithm sets surge rates.
8 source articles · read the reporting →
Zillow Group, Inc. is accused of making false and misleading statements to investors about its Zillow Offers home-flipping business. The company allegedly failed to disclose that its forecasting algorithm was unable to predict home prices accurately, leading to a $304 million inventory write-down and a decision to wind down the business. Investors who bought shares between February 10 and November 2, 2021, suffered losses when the stock price dropped after the announcement. A class action lawsuit has been filed in Washington federal court.
10 source articles · read the reporting →
