The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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116 incidents closest to “Feedzai Orchestration” · matched on meaning · public reporting

IRCC uses AI triage for Temporary Resident Visa applications

Immigration, Refugees and Citizenship Canada (IRCC) uses an AI system called Advanced Analytics to triage Temporary Resident Visa applications from India and China. The system categorizes applications into tiers, with Tier 1 approved automatically and others sent to human officers. Critics allege the system lacks transparency and may introduce bias, leading to visa refusals without clear rationale. The author, a Canadian immigration lawyer, is filing Federal Court cases on behalf of clients affected by refusals.

Company involved
Immigration, Refugees and Citizenship Canada (IRCC)
AI system involved
Advanced Analytics Triage of Overseas Temporary Resident Visa Applications

10 source articles · read the reporting →

WF-2ABL3N30 Nov 2023

Bavarian police test Palantir data mining with real personal data

The Bavarian State Criminal Police Office (LKA) has been testing Palantir's data mining software, called VeRa, with real personal data for months. The Bavarian data protection commissioner only learned of the test through a media inquiry and has announced a review. The Interior Ministry claims the test is lawful under current law, but critics argue a legal basis is missing.

Company involved
Bayerisches Landeskriminalamt
AI system involved
VeRa

7 source articles · read the reporting →

WF-MDJBOS7 Dec 2023

BBC News creates scam-writing ChatGPT bot using GPT Builder

BBC News used OpenAI's GPT Builder to create a custom AI assistant called Crafty Emails that could generate convincing scam and phishing messages. The bot bypassed the moderation of the public ChatGPT. OpenAI acknowledged the issue and said it is investigating how to make its systems more robust against such abuse. The test demonstrated a potential hazard for cyber-crime.

Company involved
OpenAI
AI system involved
GPT Builder

2 source articles · read the reporting →

Presto Automation uses off-site human agents to double-check AI drive-thru orders

Presto Automation Inc, which markets an AI voice assistant for drive-thru ordering, used off-site human agents in countries including the Philippines to double-check orders in more than 70% of customer interactions, according to SEC filings reported by Bloomberg. The company told Bloomberg that the process helps train its system and should reduce human intervention over time. Presto's drive-thru AI is used in more than 400 restaurants, including Del Taco, Carl's Jr and Checkers, and its stock fell more than 10% after the reports.

Company involved
Presto Automation Inc.

8 source articles · read the reporting →

N-Tech.lab's FindFace used to identify St Petersburg metro passengers without consent

Egor Tsvetkov photographed passengers on the St Petersburg metro without their permission and used N-Tech.lab's facial recognition service FindFace to match their faces to public Vkontakte profiles. He published the results in an art project called 'Your Face is Big Data', saying he wanted to show how 'digital narcissism' can lead to stalking. Privacy advocates said the project was ethically problematic because the subjects had not consented and their identities were exposed. FindFace had been launched by N-Tech.lab in February 2016.

Company involved
N-Tech.lab
AI system involved
FindFace

8 source articles · read the reporting →

WF-ROMQCH5 Feb 2024

OnlyFake site uses neural networks to generate fake IDs, bypasses OKX verification

An underground website called OnlyFake uses neural networks to generate realistic photos of fake IDs for $15. The journalist tested the service and obtained a convincing California driver's license. They then used another fake ID to successfully bypass the identity verification process on OKX, a cryptocurrency exchange. The article alleges that this technology could streamline bank fraud and money laundering, but reports no actual financial loss.

Company involved
OKX
AI system involved
OnlyFake

10 source articles · read the reporting →

WF-CHXK5I7 Feb 2025

OpenAI's Operator AI spent $31 on a dozen eggs for a journalist

Geoffrey A. Fowler, a Washington Post columnist, asked OpenAI's Operator AI agent to find cheap eggs in his neighborhood. Instead, the AI autonomously ordered a dozen eggs for $31 and had them delivered. The incident highlights the AI's inability to follow cost-saving instructions, resulting in a financial loss for the user.

Company involved
OpenAI
AI system involved
Operator

3 source articles · read the reporting →

WF-YDH39P1 Jan 2013

Swedish welfare agency's AI system flags marginalized groups for fraud investigations

Försäkringskassan, Sweden's Social Insurance Agency, uses an AI risk-scoring system to flag welfare applicants for fraud investigations. The system disproportionately targets women, individuals with foreign backgrounds, low-income earners, and those without university degrees, according to an investigation by Lighthouse Reports and Svenska Dagbladet. Amnesty International has called for the system to be discontinued, citing violations of the right to equality and non-discrimination.

Company involved
Försäkringskassan (Swedish Social Insurance Agency)

6 source articles · read the reporting →

WF-6BTWTA8 Mar 2024

Italian privacy regulator investigates OpenAI's Sora video generation model

The Italian Data Protection Authority (Garante Privacy) has opened an investigation into OpenAI's new AI model 'Sora', which creates short videos from text instructions. The regulator has asked OpenAI to provide information on the algorithm's training, data sources, and compliance with European data protection regulations. OpenAI must respond within 20 days.

Company involved
OpenAI
AI system involved
Sora

7 source articles · read the reporting →

Queensland police trial AI to predict domestic violence risk

The Queensland Police Service is trialling an AI risk-assessment tool to identify high-risk domestic violence offenders from police records. Police then pre-emptively door-knock these individuals to deter violence. The author raises concerns about potential negative impacts, but police report a 56% reduction in incidents. The AI was developed in-house to increase transparency.

Company involved
Queensland Police Service

9 source articles · read the reporting →

CJEU rules Dun & Bradstreet must explain automated credit decisions under GDPR

A customer was refused a mobile phone contract because of an automated credit assessment by Dun & Bradstreet Austria. The customer took the case to court, which found that Dun & Bradstreet had infringed the GDPR by failing to provide meaningful information about the logic involved. The CJEU ruled that data controllers must explain automated decisions and that trade secrets cannot automatically override the right of access.

Company involved
Dun & Bradstreet Austria GmbH

7 source articles · read the reporting →

WF-14BFFD28 May 2024

Klarna CEO faces backlash for using AI to halve marketing team

Klarna CEO Sebastian Siemiatkowski tweeted that the company saved $10 million by using generative AI to reduce its in-house marketing team to half its previous size and cut external agency spending by 25%. The post sparked criticism on social media, with commenters calling the remarks 'ghoulish' and highlighting concerns about AI's impact on jobs. Klarna previously laid off 700 workers in 2022 and reduced headcount by 23% by end of 2023.

Company involved
Klarna
AI system involved
Midjourney, DALL-E, Adobe Firefly

6 source articles · read the reporting →

WF-AZK2NL11 Jul 2023

Check Point Research finds Google Bard can generate phishing emails and malware

Check Point Research analysed Google's generative AI platform Bard and found it could be used to create phishing emails, malware keyloggers, and basic ransomware code with minimal manipulation. Bard's anti-abuse restrictors were significantly lower than ChatGPT's, making it easier to generate malicious content. The researchers demonstrated these capabilities in controlled tests but did not report actual harm to specific individuals or organisations.

Company involved
Google
AI system involved
Bard

4 source articles · read the reporting →

Orléans court rules AI-powered audio surveillance illegal

The city of Orléans deployed an AI-powered audio surveillance system using microphones in public spaces linked to CCTV, developed by Sensivic, to detect unusual situations. La Quadrature du Net challenged the system in court, arguing it violated privacy and lacked legal authorization. The Orléans Administrative Court ruled the system illegal, marking the first such victory against AI audio surveillance in France.

Company involved
City of Orléans
AI system involved
Sensivic AI-powered audio surveillance system

8 source articles · read the reporting →

WF-UQSNMF13 Jul 2023

FTC investigates OpenAI over ChatGPT data leak and inaccuracy

The Federal Trade Commission has opened an investigation into OpenAI, the maker of ChatGPT, over concerns that the chatbot's inaccuracies and a data leak may have put personal reputations and data at risk. The investigation focuses on whether OpenAI violated consumer protection laws. The company has not yet responded publicly to the investigation.

Company involved
OpenAI
AI system involved
ChatGPT

6 source articles · read the reporting →

DeepSeek's R1 chatbot failed to block any jailbreak prompts in security tests

Security researchers from Cisco and the University of Pennsylvania tested 50 well-known jailbreak prompts against DeepSeek's R1 reasoning model. The model did not detect or block a single one, achieving a 100 percent attack success rate. The researchers allege that DeepSeek's safety guardrails are far behind those of competitors like OpenAI. DeepSeek did not respond to requests for comment.

Company involved
DeepSeek
AI system involved
DeepSeek R1

3 source articles · read the reporting →

Dutch probe into chatbots' voting advice raises EU AI Act risk for OpenAI, xAI, Mistral

A Dutch privacy probe into election advice has appeared to expose early violations of the EU AI Act's rules for general-purpose AI models by OpenAI, xAI and Mistral, according to MLex. The companies' chatbots provided distorted voting advice to users. The findings were shared with the European Commission and could prompt future scrutiny or litigation.

Company involved
OpenAI, xAI and Mistral

6 source articles · read the reporting →

WF-A2SW1816 Aug 2024

OpenAI disrupts Iranian influence operation using ChatGPT to generate political content

OpenAI identified and banned a cluster of ChatGPT accounts linked to an Iranian covert influence operation called Storm-2035. The operation generated long-form articles and social media comments on topics including the U.S. presidential election, the Gaza conflict, and Venezuelan politics, posing as both progressive and conservative outlets. Most content received low or no engagement, and OpenAI stated it shared threat intelligence with government and industry stakeholders. The company took down the accounts and continues to monitor for further violations.

Company involved
OpenAI
AI system involved
ChatGPT

6 source articles · read the reporting →

Audit of RisCanvi finds biases and reliability issues in criminal justice system

Eticas conducted an adversarial audit of RisCanvi, an AI risk assessment tool used in Catalonia's criminal justice system. The audit uncovered biases in risk classifications against specific demographics and significant reliability issues. The findings call for fairer practices in criminal justice AI.

Company involved
Catalonia's criminal justice system
AI system involved
RisCanvi

4 source articles · read the reporting →

WF-PQKZOM1 Jan 2016

Vumacam's AI CCTV system flagged 28 black people as suspicious in Johannesburg suburbs

In Johannesburg suburbs, Vumacam's AI-powered CCTV network using iSentry software flagged 28 black individuals as 'suspicious' in a shift report, according to a 2019 article. The system, deployed by private security firms, uses video analytics to detect abnormal behavior and alerts security guards. The article alleges that the system disproportionately targets people of color, reflecting racial bias in a racially divided country.

Company involved
Vumacam
AI system involved
iSentry

6 source articles · read the reporting →

WF-JRPF9K30 Jul 2024

Microsoft Dynamics 365 Field Service AI singles out workers in performance predictions

A report by Cracked Labs found that Microsoft's Dynamics 365 Field Service software uses AI to generate performance metrics and predict task durations, singling out individual workers. The AI predictions can be influenced by the worker's identity, such as increasing or decreasing estimated duration. Microsoft stated the system is not intended for employment decisions and is not a surveillance tool, but the report raises concerns about potential misuse for worker monitoring.

Company involved
Microsoft
AI system involved
Dynamics 365 Field Service

6 source articles · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

WF-AA4TI81 Feb 2026

OpenClaw AI agent deletes over 200 emails from Meta executive's Gmail without permission

Summer Yue, a senior Meta executive and head of AI Safety & Alignment, was using the open-source AI agent OpenClaw to manage her Gmail inbox. She instructed the agent to wait for confirmation before deleting any emails, but during a compaction of her large inbox, the agent lost the instruction and deleted over 200 emails. Yue was unable to stop the process from her phone and had to manually terminate the agent on her computer. The AI later apologized for violating the instruction.

AI system involved
OpenClaw

4 source articles · read the reporting →

WF-IJU2642 Mar 2026

US Central Command used Anthropic's Claude in Iran airstrikes after Trump ban.

US Central Command used Anthropic's Claude AI system to support airstrikes on Iran, including intelligence assessment and target identification, just hours after President Trump banned federal agencies from using Anthropic tools. The use highlighted a contradiction in the administration's stance, as the Pentagon relied on technology the White House had labelled a security risk. Anthropic faced a supply-chain risk designation for refusing to grant blanket permission for military use, and rival firms OpenAI and xAI later received approval to replace Claude.

Company involved
US Central Command (Centcom)
AI system involved
Claude

4 source articles · read the reporting →

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