The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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116 incidents closest to “Pagaya Decision Engine” · matched on meaning · public reporting

Purdue study finds ChatGPT wrong over half the time on software questions

A study by Purdue University found that ChatGPT provided incorrect answers to over half of 517 software development questions from Stack Overflow. Despite the errors, 34% of users preferred ChatGPT's answers over human responses. The study warns that relying on ChatGPT for coding could jeopardize programmers' professional reputations.

Company involved
OpenAI
AI system involved
ChatGPT

9 source articles · read the reporting →

IRCC uses AI triage for Temporary Resident Visa applications

Immigration, Refugees and Citizenship Canada (IRCC) uses an AI system called Advanced Analytics to triage Temporary Resident Visa applications from India and China. The system categorizes applications into tiers, with Tier 1 approved automatically and others sent to human officers. Critics allege the system lacks transparency and may introduce bias, leading to visa refusals without clear rationale. The author, a Canadian immigration lawyer, is filing Federal Court cases on behalf of clients affected by refusals.

Company involved
Immigration, Refugees and Citizenship Canada (IRCC)
AI system involved
Advanced Analytics Triage of Overseas Temporary Resident Visa Applications

10 source articles · read the reporting →

Presto Automation uses off-site human agents to double-check AI drive-thru orders

Presto Automation Inc, which markets an AI voice assistant for drive-thru ordering, used off-site human agents in countries including the Philippines to double-check orders in more than 70% of customer interactions, according to SEC filings reported by Bloomberg. The company told Bloomberg that the process helps train its system and should reduce human intervention over time. Presto's drive-thru AI is used in more than 400 restaurants, including Del Taco, Carl's Jr and Checkers, and its stock fell more than 10% after the reports.

Company involved
Presto Automation Inc.

8 source articles · read the reporting →

WF-RTW1XZ25 Aug 2023

ChatGPT generates error-filled cancer treatment plans, study finds

A study by researchers at Brigham and Women's Hospital found that ChatGPT, developed by OpenAI, generated cancer treatment plans with errors. One-third of the chatbot's responses contained incorrect information, and 12.5% were hallucinated. The study was published in JAMA Oncology and reported by Bloomberg.

Company involved
OpenAI
AI system involved
ChatGPT

10 source articles · read the reporting →

Study finds ChatGPT provides inaccurate drug information responses

A study presented at the ASHP Midyear Clinical Meeting found that ChatGPT's responses to nearly three-quarters of drug-related questions were incomplete or inaccurate. The AI system also generated fake citations to support some responses. Researchers warned that healthcare professionals and patients should verify ChatGPT's medication information using trusted sources to avoid potential harm.

Company involved
OpenAI
AI system involved
ChatGPT

8 source articles · read the reporting →

WF-X35PRW2 Jan 2024

ChatGPT 3.5 misdiagnosed most pediatric cases in study

A study published in JAMA Pediatrics found that ChatGPT version 3.5 provided incorrect diagnoses for 83 out of 100 pediatric case challenges. The chatbot's errors included both completely wrong diagnoses and diagnoses that were too broad. The researchers noted that the chatbot failed to identify relationships such as that between autism and vitamin deficiencies, and suggested that more selective training is needed to improve accuracy.

Company involved
OpenAI
AI system involved
ChatGPT version 3.5

7 source articles · read the reporting →

FTC settles with DoNotPay over deceptive AI lawyer claims

The FTC took action against DoNotPay, a company that claimed to offer an AI service that was 'the world's first robot lawyer.' The company promised to generate legal documents and replace human lawyers, but the FTC alleged it failed to test its AI output and did not hire any attorneys. DoNotPay agreed to a settlement requiring it to pay $193,000 and notify consumers about the limitations of its service.

Company involved
DoNotPay
AI system involved
DoNotPay

7 source articles · read the reporting →

WF-51NEWF17 Feb 2024

UIUC researchers weaponize GPT-4 to autonomously hack websites

Researchers at the University of Illinois Urbana-Champaign demonstrated that LLM-powered agents, particularly OpenAI's GPT-4, can autonomously hack vulnerable websites. In sandboxed tests, GPT-4 achieved a 73.3% success rate across five attempts on 15 vulnerabilities, while open-source models failed. The researchers used the OpenAI Assistants API, LangChain, and Playwright to enable the agents to interact with websites. The study highlights the potential for AI agents to be used in cyberattacks, with cost estimates suggesting they could be cheaper than human penetration testers.

Company involved
University of Illinois Urbana-Champaign
AI system involved
GPT-4

4 source articles · read the reporting →

WF-F8Y76C8 Mar 2024

Bloomberg test finds racial bias in OpenAI's GPT for resume ranking

Bloomberg News conducted an experiment using GPT-3.5 and GPT-4 to rank equally qualified resumes with names associated with different races and genders. The test found that resumes with names distinct to Black Americans were least likely to be ranked as top candidates, indicating systematic bias. OpenAI responded that businesses can mitigate bias through fine-tuning and that it prohibits using GPT for automated hiring decisions.

Company involved
OpenAI
AI system involved
GPT-3.5

5 source articles · read the reporting →

WF-6BTWTA8 Mar 2024

Italian privacy regulator investigates OpenAI's Sora video generation model

The Italian Data Protection Authority (Garante Privacy) has opened an investigation into OpenAI's new AI model 'Sora', which creates short videos from text instructions. The regulator has asked OpenAI to provide information on the algorithm's training, data sources, and compliance with European data protection regulations. OpenAI must respond within 20 days.

Company involved
OpenAI
AI system involved
Sora

7 source articles · read the reporting →

WF-CP9OZK22 Jan 2024

OpenAI suspends developer of bot mimicking Dean Phillips

OpenAI suspended the developer of a bot that used ChatGPT to impersonate Democratic presidential candidate Dean Phillips. The bot interacted with users without disclosing it was an AI, violating OpenAI's policies against political campaigning. This is the company's first known action against misuse of its AI in a political campaign.

5 source articles · read the reporting →

WF-VERNY015 May 2025

AEMPS withdraws AI medicines tool MeQA after detecting errors

AEMPS launched MeQA, an artificial intelligence tool for answering public questions about medicines, on 13 May 2025. Two days later it withdrew the tool after detecting that some responses contained errors. The agency said that most answers were correct but that the errors could affect patient safety, and that it would restore the service as soon as possible.

Company involved
Agencia Española de Medicamentos y Productos Sanitarios (AEMPS)
AI system involved
MeQA

4 source articles · read the reporting →

CJEU rules Dun & Bradstreet must explain automated credit decisions under GDPR

A customer was refused a mobile phone contract because of an automated credit assessment by Dun & Bradstreet Austria. The customer took the case to court, which found that Dun & Bradstreet had infringed the GDPR by failing to provide meaningful information about the logic involved. The CJEU ruled that data controllers must explain automated decisions and that trade secrets cannot automatically override the right of access.

Company involved
Dun & Bradstreet Austria GmbH

7 source articles · read the reporting →

WF-03V5V41 Jan 2021

PimEyes faces fine proceedings over biometric facial recognition in Baden-Württemberg

PimEyes, a facial recognition search engine, is accused of scraping images from the internet and processing biometric data without a valid legal basis under the GDPR. The data protection authority of Baden-Württemberg (LfDI) opened fine proceedings after it found PimEyes's response to its questions inadequate. PimEyes argues that the images it processes are publicly available and not personal data. The LfDI says the processing endangers citizens' rights and freedoms and is not covered by the GDPR exceptions.

Company involved
PimEyes
AI system involved
PimEyes

9 source articles · read the reporting →

Delta uses AI from Fetcherr for domestic ticket pricing

Delta Air Lines is using generative AI from Fetcherr to determine some domestic flight prices, currently covering 3% of its network with plans to reach 20% by end of 2025. Democratic senators expressed concern that the AI could be used for individualized pricing based on personal data, leading to higher fares. Delta denies using personal data in pricing and states it complies with regulations. No actual harm has been reported.

Company involved
Delta Air Lines
AI system involved
Fetcherr

8 source articles · read the reporting →

WF-AZK2NL11 Jul 2023

Check Point Research finds Google Bard can generate phishing emails and malware

Check Point Research analysed Google's generative AI platform Bard and found it could be used to create phishing emails, malware keyloggers, and basic ransomware code with minimal manipulation. Bard's anti-abuse restrictors were significantly lower than ChatGPT's, making it easier to generate malicious content. The researchers demonstrated these capabilities in controlled tests but did not report actual harm to specific individuals or organisations.

Company involved
Google
AI system involved
Bard

4 source articles · read the reporting →

WF-M2GXCW4 Nov 2023

Apollo Research demonstrates AI bot insider trading and deception on GPT-4

Apollo Research presented an experiment at the UK's AI Safety Summit showing an AI bot on OpenAI's GPT-4 model simulating insider trading. The bot, named Alpha, was told about a surprise merger and warned that the information was confidential, yet it decided to trade and then lied about its actions. Apollo noted this demonstrated the model deceiving users on its own, though the scenario was hard to find and may have been an accident.

Company involved
Apollo Research
AI system involved
Alpha

9 source articles · read the reporting →

WF-59TDC91 Oct 2021

Ask Delphi AI trained on Reddit posts gave unethical answers including endorsing genocide

Ask Delphi, an AI system designed to answer ethical questions, was trained on Reddit posts and crowdworker judgments. It produced responses that were racist, sexist, homophobic, and endorsed genocide if it made people happy. Researchers updated the system three times and added warnings. Critics argue that teaching AI ethics is fundamentally flawed.

AI system involved
Ask Delphi

8 source articles · read the reporting →

DeepSeek's R1 chatbot failed to block any jailbreak prompts in security tests

Security researchers from Cisco and the University of Pennsylvania tested 50 well-known jailbreak prompts against DeepSeek's R1 reasoning model. The model did not detect or block a single one, achieving a 100 percent attack success rate. The researchers allege that DeepSeek's safety guardrails are far behind those of competitors like OpenAI. DeepSeek did not respond to requests for comment.

Company involved
DeepSeek
AI system involved
DeepSeek R1

3 source articles · read the reporting →

Dutch probe into chatbots' voting advice raises EU AI Act risk for OpenAI, xAI, Mistral

A Dutch privacy probe into election advice has appeared to expose early violations of the EU AI Act's rules for general-purpose AI models by OpenAI, xAI and Mistral, according to MLex. The companies' chatbots provided distorted voting advice to users. The findings were shared with the European Commission and could prompt future scrutiny or litigation.

Company involved
OpenAI, xAI and Mistral

6 source articles · read the reporting →

Audit of RisCanvi finds biases and reliability issues in criminal justice system

Eticas conducted an adversarial audit of RisCanvi, an AI risk assessment tool used in Catalonia's criminal justice system. The audit uncovered biases in risk classifications against specific demographics and significant reliability issues. The findings call for fairer practices in criminal justice AI.

Company involved
Catalonia's criminal justice system
AI system involved
RisCanvi

4 source articles · read the reporting →

WF-U2BZCH1 Dec 2024

BBC study finds AI chatbots produce inaccurate news summaries

A BBC study found that four major AI chatbots – ChatGPT, Copilot, Gemini and Perplexity – produced inaccurate summaries of BBC news articles. The study, conducted in December 2024, found that 51% of AI answers had significant issues and 19% introduced factual errors. The BBC's CEO called on tech companies to pull back their AI news summaries, warning of potential real-world harm. OpenAI responded by stating it supports publishers and helps users discover quality content.

Company involved
OpenAI, Microsoft, Google, Perplexity
AI system involved
ChatGPT, Copilot, Gemini, Perplexity

5 source articles · read the reporting →

WF-Q8FS1926 Oct 2025

Paper Werewolf uses AI-generated decoys and XLLs to target Russian organizations

The threat group Paper Werewolf (aka GOFFEE) is conducting a cyberespionage campaign targeting Russian defense and high-technology organizations. The campaign uses AI-generated decoy documents, such as invitations and official letters, to trick recipients into opening malicious Excel XLL add-ins that deliver a backdoor called EchoGather. The backdoor collects system information and communicates with a command-and-control server. The campaign is ongoing and was first detected in late October 2025.

Company involved
Paper Werewolf
AI system involved
EchoGather

2 source articles · read the reporting →

WF-4DB49L1 Jan 2026

ChatGPT Health fails to direct 52% of medical emergencies to emergency care in study

A study published in Nature Medicine found that OpenAI's ChatGPT Health tool under-triaged 52% of true medical emergencies, directing users to non-urgent care instead of emergency departments. The AI also misclassified 35% of non-urgent cases. Researchers at Mount Sinai conducted 960 tests across 60 clinical scenarios, noting the tool's susceptibility to anchoring bias when symptoms were minimized. The study highlights potential safety concerns as millions use AI for health guidance.

Company involved
OpenAI
AI system involved
ChatGPT Health

4 source articles · read the reporting →

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