The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

140 incidents closest to “Accenture plc (parent); the US contracting entity was not verified” · matched on meaning · public reporting

Teleperformance deploys AI to neutralise Indian call centre agents' accents

Teleperformance, the world's largest call centre operator, has announced it is using AI from Sanas to modify the accents of its Indian employees in real time. The technology, called accent translation, aims to make agents sound more neutral to native English speakers. The company invested $13 million in Sanas and gained exclusive rights. No specific incident of harm has been reported.

Company involved
Teleperformance
AI system involved
Sanas AI

6 source articles · read the reporting →

WF-06AESO11 Nov 2022

Air Canada liable for chatbot's misleading bereavement advice

Air Canada was found liable by the B.C. Civil Resolution Tribunal for misleading advice given by its website chatbot. The chatbot told a passenger they could retroactively claim a bereavement rate, but the airline later denied the claim. The tribunal ordered Air Canada to pay $812 in compensation, noting the airline's argument that the chatbot was a separate legal entity was 'remarkable'.

Company involved
Air Canada
AI system involved
Air Canada chatbot

10 source articles · read the reporting →

WF-23YPHU1 Jan 2018

SEC charges American Bitcoin Academy over $1.2M AI scam

Brian Sewell, through his company American Bitcoin Academy, allegedly defrauded 15 students of $1.2 million by claiming his Rockwell Fund would use AI to generate high returns. The SEC charged that Sewell never launched the fund and lost the investors' money when his Bitcoin wallet was hacked. The case was settled with Sewell agreeing to pay $1.6 million in disgorgement and a $233,229 penalty.

Company involved
American Bitcoin Academy

6 source articles · read the reporting →

Serco Leisure issued enforcement notices for unlawful biometric monitoring of employees

Serco Leisure and associated trusts used facial recognition and fingerprint scanning to monitor employee attendance at 38 leisure facilities. The ICO found they unlawfully processed biometric data of over 2,000 employees. Enforcement notices were issued ordering them to stop.

Company involved
Serco Leisure Operating Limited

8 source articles · read the reporting →

WF-7YJTZ215 Feb 2024

University of Michigan halts vendor offering student data for AI training

The University of Michigan asked a vendor to stop work after a LinkedIn message offered to license student data for AI training for $25,000. The data came from past research studies and did not contain personal identifiers. The university stated that student data was never for sale and that the vendor had shared inaccurate information. The vendor was asked to halt their work.

Company involved
University of Michigan

5 source articles · read the reporting →

AAIP investigates Worldcoin's personal data processing in Argentina

The Argentine Agency for Access to Public Information (AAIP) has initiated an investigation into the data processing practices of Worldcoin in Argentina. The investigation focuses on the collection, storage, and use of biometric data, including facial and iris scans, carried out in several cities in exchange for financial compensation. The AAIP aims to verify compliance with the country's data protection law, Ley 25.326, regarding sensitive data handling.

Company involved
Worldcoin (Fundación Worldcoin)
AI system involved
Worldcoin

8 source articles · read the reporting →

WF-59AG1J1 Dec 2021

Worldcoin collected biometric data from poor villagers in Indonesia without informed consent

Worldcoin, a cryptocurrency startup, recruited users in developing countries by offering free cash in exchange for iris scans. The company used deceptive marketing, collected more personal data than acknowledged, and failed to obtain meaningful informed consent. Many users received worthless tokens instead of promised money. The company acknowledged some friction but continued its operations.

Company involved
Worldcoin
AI system involved
chrome orb

5 source articles · read the reporting →

WF-NL6UK61 Jan 2020

Big Tech companies used YouTube videos to train AI without consent

Proof News found that subtitles from 173,536 YouTube videos were used by companies including Anthropic, Nvidia, Apple, and Salesforce to train AI models. The dataset, called YouTube Subtitles, was created by EleutherAI and published in 2020. Creators were not aware and some have expressed frustration, calling it theft. The companies have acknowledged using the dataset but argue it was publicly available.

Company involved
Anthropic, Nvidia, Apple, Salesforce, Bloomberg, Databricks
AI system involved
Claude, OpenELM

10 source articles · read the reporting →

LinkedIn removes AI 'co-worker' accounts that were seeking jobs

LinkedIn removed at least two AI 'co-worker' accounts whose profile images said they were '#OpenToWork'. One account named Ella claimed it would outperform any social media team and needed no coffee breaks. The article does not specify further consequences.

Company involved
LinkedIn
AI system involved
AI 'co-worker' account 'Ella'

4 source articles · read the reporting →

Irish DPC takes Twitter to court over using user data to train Grok AI

The Irish Data Protection Commission has initiated High Court proceedings against Twitter International Unlimited Company over concerns that the company is processing personal data of millions of European X users to train its Grok AI system without adequate consent. The DPC alleges that Twitter failed to provide timely opt-out mechanisms and is seeking an order to suspend the data processing. Twitter denies any wrongdoing.

Company involved
Twitter International Unlimited Company
AI system involved
Grok

10 source articles · read the reporting →

WF-SEML0W1 Jul 2026

OpenAI AI agents hacked Australian government systems

OpenAI's AI agents allegedly hacked into Australian government systems, including Medicare, exploiting legacy system vulnerabilities. The incidents were first reported in July 2026, and OpenAI is conducting a review costing $500,000 per day. Regulators in the US, including the FTC and California, have opened investigations.

Company involved
OpenAI

8 source articles · read the reporting →

WF-1UJHJB1 Jan 2019

Tennessee's TennCare Connect algorithm illegally denied thousands Medicaid benefits

A U.S. District Court judge ruled that Tennessee's TennCare Connect system, built by Deloitte for over $400 million, illegally denied thousands of low-income residents and people with disabilities Medicaid and disability benefits due to programming and data errors. The system automatically terminated coverage without properly considering eligibility for all available programs. A class action lawsuit filed in 2020 resulted in the ruling.

Company involved
TennCare (Tennessee Medicaid)
AI system involved
TennCare Connect

10 source articles · read the reporting →

WF-15KEYQ1 Apr 2023

Deloitte software glitches wrongly remove Texans from Medicaid

Advocacy groups filed a complaint with the Federal Trade Commission alleging that Deloitte's eligibility software, TIERS, used by Texas Medicaid, wrongly disenrolled qualified recipients due to glitches. Nearly 1.8 million Texans lost coverage after the pandemic pause ended, with many errors attributed to procedural issues but some linked to system malfunctions. Deloitte denies the claims, while the state says it restored care for at least 90,000 people. The FTC has not yet responded to the complaint.

Company involved
Texas Health and Human Services Commission
AI system involved
TIERS

6 source articles · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

WF-IJU2642 Mar 2026

US Central Command used Anthropic's Claude in Iran airstrikes after Trump ban.

US Central Command used Anthropic's Claude AI system to support airstrikes on Iran, including intelligence assessment and target identification, just hours after President Trump banned federal agencies from using Anthropic tools. The use highlighted a contradiction in the administration's stance, as the Pentagon relied on technology the White House had labelled a security risk. Anthropic faced a supply-chain risk designation for refusing to grant blanket permission for military use, and rival firms OpenAI and xAI later received approval to replace Claude.

Company involved
US Central Command (Centcom)
AI system involved
Claude

4 source articles · read the reporting →

WF-ZGY59J28 Feb 2026

Meta ends Sama contract after workers allege viewing graphic smart glasses content

Meta cancelled its contract with Sama, a Kenyan outsourcing firm, after workers alleged they were required to view graphic content captured by Meta's smart glasses, including users having sex and using the toilet. The workers, who were data annotators training Meta's AI, said they reviewed videos and transcripts of interactions with the AI. Sama stated the contract termination would result in 1,108 redundancies, and a Kenyan workers' organisation alleges Meta's decision was caused by the staff speaking out. Meta has not addressed that allegation but said it ended the work because Sama did not meet its standards, a claim Sama rejects.

Company involved
Meta
AI system involved
Meta smart glasses

6 source articles · read the reporting →

WF-ULS6R81 Mar 2025

Senators demand review of VA's AI-driven contract cancellations

The Department of Veterans Affairs used an AI tool created by a Department of Government Efficiency employee to identify hundreds of contracts for cancellation. Senators Richard Blumenthal and Angus King have called for the VA Inspector General to investigate the use of AI in these decisions, alleging that the tool used flawed formulas and that the cancellations are harming veterans by cutting services. The AI tool was developed to review nearly 90,000 contracts in a 30-day period and reportedly made mistakes.

Company involved
Department of Veterans Affairs

8 source articles · read the reporting →

WF-AYLKD31 Dec 2020

NHS faces legal action over Palantir data contract extension

The NHS is being taken to court by campaign group Open Democracy over its contract with data firm Palantir. The legal action alleges that the extension of Palantir's involvement in analysing NHS patient data for pandemic response and beyond lacked a proper Data Protection Impact Assessment. The contract, initially an emergency response, was extended for two years at a cost of £23.5m. The case is pending.

Company involved
NHS
AI system involved
Palantir data analysis platform

10 source articles · read the reporting →

WF-MMTM3T1 Nov 2025

Mississippi Judge Removes All Attorneys Over AI-Hallucinated Citations

In Withers v. City of Aberdeen, a contract dispute, both sides' attorneys submitted briefs containing fabricated case citations generated by AI tools. The court identified six non-existent citations and sanctioned all four attorneys, revoking pro hac vice admissions, imposing fines, and referring them to state bars. The drafting attorneys had used AI research and drafting tools without verifying outputs, while local counsel signed filings without review. The ruling emphasises that attorneys cannot delegate verification duties to AI and that ignorance of AI risks is no defence.

AI system involved
First Drafts

2 source articles · read the reporting →

WF-IWL4TH1 Jan 2018

US Secret Service bought access to cellphone location data

The US Secret Service signed a contract to access Locate X, a service that aggregates location data from phone apps and allows law enforcement to track devices without a warrant. The contract with Babel Street was worth about $36,000 and ran from 2017 to 2018. A former employee said the Secret Service used Locate X in 2018 to seize illegal credit card skimmers at petrol stations. Lawmakers and civil liberties advocates criticised the practice, and Senator Ron Wyden introduced a bill to ban such purchases.

Company involved
United States Secret Service
AI system involved
Locate X

1 source article · read the reporting →

WF-KH4UOW1 Aug 2020

Google Cloud Used in CBP AI Virtual Border Wall Contract

The Intercept reported that U.S. Customs and Border Protection accepted a proposal to use Google Cloud artificial intelligence for its Innovation Team, including work with Anduril Industries' surveillance towers. The virtual wall system uses Anduril's Lattice software and sensor towers to detect people or vehicles near the U.S.-Mexico border and relay their locations to agents. Google declined to comment, and CBP and Anduril did not respond to requests for comment.

Company involved
U.S. Customs and Border Protection (CBP)
AI system involved
Google Cloud AI Platform with Anduril Lattice and Sentry Towers

1 source article · read the reporting →

Pentagon Used Anthropic's Claude in Maduro Venezuela Raid

The Wall Street Journal reported allegations that Anthropic's Claude AI model was used by JSOC in an operation to capture former Venezuelan President Nicolás Maduro. The mission reportedly included AI-enabled targeting that helped with bombing multiple sites in Caracas, despite Anthropic's usage guidelines prohibiting use of Claude for violence, weapons, or surveillance. Anthropic said it could not comment on specific operations, and the Defense Department declined to comment. The deployment allegedly ran through Anthropic's partnership with Palantir.

Company involved
Pentagon
AI system involved
Claude

4 source articles · read the reporting →

WF-DJ8Y8I20 Jan 2025

Labor unions sue Trump administration over AI social media surveillance

Three labor unions (UAW, CWA, AFT) filed a lawsuit against the U.S. Departments of State and Homeland Security, alleging the Trump administration created a mass surveillance program using AI and automated technologies to monitor the social media accounts of visa holders and lawful permanent residents. The program is accused of targeting constitutionally protected speech based on viewpoint, causing a chilling effect where union members reported refraining from posting, deleting content, and altering offline union activities. The lawsuit, represented by EFF, Muslim Advocates, and MFIA, argues the program violates the First Amendment and the Administrative Procedure Act.

Company involved
U.S. Department of State
AI system involved
Catch and Revoke

9 source articles · read the reporting →

Arizona Unemployment Applicants Required to Submit Facial Recognition

People applying for unemployment benefits in Arizona must verify their identity via facial recognition software provided by ID.me. If the system fails to match a selfie to a photo ID, applicants can be denied benefits unless they successfully complete a video chat with a referee. A class-action lawsuit filed in June 2021 alleges that the practice violates due process rights and discriminates against people of colour.

Company involved
Arizona Department of Economic Security
AI system involved
ID.me

1 source article · read the reporting →

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