The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

103 incidents closest to “Funnel Leasing” · matched on meaning · public reporting

WF-KN420W1 Jun 2024

Runway accused of training Gen-3 on scraped YouTube videos and pirated films

Runway, the AI company behind the Gen-3 video generator, is accused of training its model on thousands of YouTube videos and pirated films without permission, according to a leaked internal spreadsheet obtained by 404 Media. The spreadsheet lists thousands of YouTube channels belonging to major media companies and popular creators. A former employee said the company used proxies to scrape videos from YouTube. After being contacted by 404 Media, Runway stopped generating videos that named specific YouTubers, but did not respond to requests for comment.

Company involved
Runway
AI system involved
Gen-3

5 source articles · read the reporting →

WF-WS57YP1 May 2026

Dealership revoked offer to buy back customer's BMW, blaming wayward AI chatbot - cbc.ca

The AI chatbot offered a buy-back price of $27,162.79 to customer Zack Giacomelli for his BMW.

Company involved
BMW Toronto
AI system involved
Quinn

1 source article · read the reporting →

Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360

The system recorded and analyzed patient phone calls without their consent.

Company involved
Heartland Dental LLC

1 source article · read the reporting →

Dialpad class action claims AI tech company illegally ‘taps’ T-Mobile customer service calls - Top Class Actions

The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.

Company involved
Dialpad Inc.
AI system involved
Dialpad conversation intelligence platform, DialpadGPT

1 source article · read the reporting →

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com

The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.

Company involved
LegalShield
AI system involved
Talkdesk CCaaS

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

ConverseNow Stuck With Wiretap Lawsuit Over AI Voice Assistant - news.bloomberglaw.com

The AI voice assistant intercepted and collected consumer customer-service calls in real time.

Company involved
ConverseNow Technologies Inc.
AI system involved
virtual assistant

1 source article · read the reporting →

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