The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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140 incidents closest to “Google Hotels” · matched on meaning · public reporting

Google autocomplete suggested antisemitic searches to UK users

A report by the Community Security Trust and Antisemitism Policy Trust analysed Google searches in the United Kingdom and found that Google's autocomplete formula was suggesting antisemitic search queries, directing users to hateful content. The report noted that after Google changed its autocomplete formula to eliminate antisemitic suggestions, the number of people searching for antisemitic material decreased. The research highlights how algorithmic systems can amplify hate.

Company involved
Google
AI system involved
Google Search autocomplete

10 source articles · read the reporting →

WF-YCYZHO5 May 2024

Google Search AI suggests drinking urine to pass kidney stones

Google's Search Generative Experience (SGE) AI recommended drinking urine to pass kidney stones. A user shared a screenshot on X, which went viral. The advice is medically incorrect and potentially dangerous. Google has not responded to the incident.

Company involved
Google
AI system involved
Google Search Generative Experience (SGE)

6 source articles · read the reporting →

Google AI Overviews generate erroneous search summaries

In May 2024, Google launched AI Overviews, a feature in Search that generates AI-powered summaries. Shortly after, users reported odd and erroneous overviews for some queries, including satirical or nonsense results. Google acknowledged the issues in a blog post and stated they made more than a dozen technical improvements to reduce inaccuracies. The company said that less than one in 7 million queries resulted in a content policy violation.

Company involved
Google
AI system involved
AI Overviews

10 source articles · read the reporting →

WF-5BFWUV22 Aug 2023

Google's AI chatbots generate harmful and controversial responses

Google's AI chatbots, SGE and Bard, generated responses that listed supposed benefits of genocide, slavery, and fascism when prompted. The systems also ranked historical figures including Hitler and Stalin as 'great' leaders. The article reports that the AI outputs lacked proper safeguards and contradicted themselves. No response from Google is mentioned.

Company involved
Google
AI system involved
Google SGE and Google Bard

7 source articles · read the reporting →

WF-O8OTB421 May 2024

Eventbrite algorithm recommended illegal opioid sales to addiction recovery seekers

Eventbrite's recommendation algorithm promoted thousands of listings selling illegal prescription drugs like oxycodone and Xanax alongside addiction recovery events. The listings, which appeared in search results and related events, directed users to unlicensed online pharmacies. Eventbrite acknowledged the issue and removed the listings after WIRED alerted them.

Company involved
Eventbrite
AI system involved
Eventbrite recommendation algorithm

4 source articles · read the reporting →

Google and Bing surface nonconsensual deepfake porn in top search results

The article reports that Google and Bing search engines display nonconsensual deepfake pornographic images of female celebrities at the top of image search results when searching for women's names combined with "deepfakes" or general terms like "fake nudes". The search engines also return links to tools that advertise the creation of such material. Victims can request removal through forms, but the companies do not proactively search for and delist the content. Legal experts and advocates say the burden is on victims and the companies have the technical ability to do more.

Company involved
Google, Microsoft
AI system involved
Google Search, Bing Search

9 source articles · read the reporting →

WF-21HO9521 Aug 2025

X's Grok exposed hundreds of thousands of user chats in Google

Hundreds of thousands of conversations with Elon Musk's AI chatbot Grok were indexed by Google Search and made publicly accessible without users' knowledge. The exposure occurred when users pressed a share button that created unique links, but those links were also searchable online. The BBC reported the incident after Forbes initially identified more than 370,000 exposed chats. Experts described the leak as a privacy disaster, and X has not publicly responded.

Company involved
X
AI system involved
Grok

5 source articles · read the reporting →

WF-8WF36P27 Dec 2021

Google Maps directed Tahoe travellers onto dangerous roads during snowstorm

During a severe snowstorm in the Lake Tahoe area in December 2021, Google Maps allegedly directed travellers to closed-off and dangerous roads, including a narrow forest road. A professor publicly criticised the routing as a failure that could lead to deaths. Google acknowledged the issue and stated it was working to update routes using information from local authorities.

Company involved
Google
AI system involved
Google Maps

2 source articles · read the reporting →

Waltham Cross residents say Google data centre construction has ruined their area

Residents living near Google's £790m data centre under construction in Waltham Cross, Hertfordshire, say it has generated constant noise, blocked their views and reduced house values, and some believe the work has made them ill. Google said its $1 billion investment would bring compute capacity to the UK and that it was committed to being active members of the community. The construction is expected to be complete next year.

Company involved
Google

6 source articles · read the reporting →

Delta uses AI from Fetcherr for domestic ticket pricing

Delta Air Lines is using generative AI from Fetcherr to determine some domestic flight prices, currently covering 3% of its network with plans to reach 20% by end of 2025. Democratic senators expressed concern that the AI could be used for individualized pricing based on personal data, leading to higher fares. Delta denies using personal data in pricing and states it complies with regulations. No actual harm has been reported.

Company involved
Delta Air Lines
AI system involved
Fetcherr

8 source articles · read the reporting →

WF-YTWXJV13 Aug 2025

Google Lens AI overviews share misleading information about images

Google Lens's AI overviews provided false and misleading information about images, including miscaptioned videos and AI-generated footage. Full Fact found that the overviews repeated debunked claims and failed to identify inauthentic content. Google acknowledged the errors and said they were caused by problems with visual search results.

Company involved
Google
AI system involved
Google Lens AI overviews

2 source articles · read the reporting →

WF-0DQKK228 Jul 2024

Google Autocomplete omits Trump assassination attempt suggestions

Google's Autocomplete feature was found to be omitting suggested search terms related to the attempted assassination of Donald Trump on July 13, 2024. Users and politicians, including Donald Trump Jr. and Senator Roger Marshall, accused Google of election interference. Google stated that no manual action was taken and that its systems include protections against predictions associated with political violence. The company said it is working on improvements.

Company involved
Google
AI system involved
Autocomplete

9 source articles · read the reporting →

WF-L3V9H031 Jan 2025

Google Gemini generated false cheese statistic in Super Bowl ad

In a Google Super Bowl ad, the Gemini AI system displayed a false statistic claiming that Gouda accounts for 50 to 60 percent of the world's cheese consumption. Nate Hake pointed out the error on X, and Google executive Jerry Dischler responded that it was not a hallucination and that users could check references. Google later removed the statistic from the video on YouTube.

Company involved
Google
AI system involved
Gemini

5 source articles · read the reporting →

WF-I4OTS330 Aug 2024

Edinburgh Airport AI trial gives passengers different parking prices

Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.

Company involved
Edinburgh Airport
AI system involved
AI trial for parking pricing

3 source articles · read the reporting →

WF-R8XB0U23 Feb 2026

Google apologises for Baftas alert containing racial slur

Google sent a news alert about the Bafta awards ceremony that included a racial slur, suggesting users 'see more' on the term. The alert was triggered by a failure in Google's safety features for push notifications. Google apologised and removed the notification, stating it was not due to generative AI.

Company involved
Google
AI system involved
Google News alerts

5 source articles · read the reporting →

WF-O6NPIO22 Mar 2024

Google's SGE recommends spam sites in search answers

Google's Search Generative Experience (SGE) is recommending spam websites as part of its AI-generated answers, according to a viral tweet from SEO expert Lily Ray. The tweet and replies indicate that users are being directed to spam and pornographic sites. The issue appears to be ongoing, with no response from Google yet.

Company involved
Google
AI system involved
SGE (Search Generative Experience)

8 source articles · read the reporting →

WF-BOY9DE1 Dec 2023

San Jose is training AI to spot homeless encampments in first US pilot

San Jose has been running a pilot in which cameras on a municipal vehicle feed computer vision software being trained to detect lived-in vehicles and homeless encampments in District 10. The scheme, believed to be the first of its kind in the US, has prompted concern among housing advocates that it could be used to punish and displace unhoused residents. The city says the aim is to respond more efficiently to complaints about encampments and that the footage is not being actively monitored for law enforcement.

Company involved
City of San Jose

10 source articles · read the reporting →

WF-30XEUN1 Jul 2019

Google contractors targeted homeless people for Pixel 4 facial recognition data

Google hired Randstad to collect facial data to train the Pixel 4's face recognition system. Contractors allegedly targeted homeless people and unaware students, using deceptive tactics such as calling it a "selfie game" and offering $5 without informing subjects they were being recorded. Google suspended the research program and opened an investigation following the report.

Company involved
Google
AI system involved
Pixel 4 facial recognition

1 source article · read the reporting →

WF-E5X8GK1 Jan 2017

University of Chicago Medical Center sued over sharing patient data with Google

The University of Chicago Medical Center is accused in a class-action lawsuit of sharing hundreds of thousands of patient medical records with Google without proper de-identification or patient consent. The data, from patients treated between 2009 and 2016, allegedly included dates and provider notes that could allow re-identification. The lawsuit claims Google sought the records to develop its own electronic health record system and predictive models. The hospital and Google deny wrongdoing, stating the research partnership was legal and compliant with HIPAA.

Company involved
University of Chicago Medical Center

1 source article · read the reporting →

WF-EX5G9V14 Nov 2020

Google, Amazon, Microsoft image AI shows gender bias, labelling women by appearance and men by profession

A study by US and European researchers found that Google, Amazon, and Microsoft's image recognition services applied three times as many appearance-related labels to photos of women as to men. The top labels for men were 'official' and 'businessperson', while for women they were 'smile' and 'chin'. Google acknowledged the issue and had previously switched off gender detection, but tests by WIRED suggested the bias persisted. The researchers warn that such biased AI could obscure women professionals and create a false image of reality.

Company involved
Google, Amazon, Microsoft
AI system involved
Google Cloud Vision, Amazon Rekognition, Microsoft image recognition service

1 source article · read the reporting →

WF-LKG3VJ1 Sep 2014

Google and Delphi Self-Driving Cars Involved in Minor Accidents in California

Four self-driving cars in California have been involved in accidents since September 2014, when the state began issuing testing permits. Two occurred while the cars were in autonomous mode, and two while a human was driving. Google and Delphi, the companies operating the vehicles, stated that their cars were not at fault and that the collisions were minor, with no injuries. The accidents have raised concerns about transparency, as details are kept confidential under state law.

Company involved
Google Inc. and Delphi Automotive

10 source articles · read the reporting →

WF-KH4UOW1 Aug 2020

Google Cloud Used in CBP AI Virtual Border Wall Contract

The Intercept reported that U.S. Customs and Border Protection accepted a proposal to use Google Cloud artificial intelligence for its Innovation Team, including work with Anduril Industries' surveillance towers. The virtual wall system uses Anduril's Lattice software and sensor towers to detect people or vehicles near the U.S.-Mexico border and relay their locations to agents. Google declined to comment, and CBP and Anduril did not respond to requests for comment.

Company involved
U.S. Customs and Border Protection (CBP)
AI system involved
Google Cloud AI Platform with Anduril Lattice and Sentry Towers

1 source article · read the reporting →

WF-8RFVVY1 Oct 2025

Google sued for secretly tracking user data with Gemini AI

Google is accused in a class-action lawsuit of secretly activating its Gemini AI assistant for Gmail, Chat, and Meet users in October 2025, enabling it to collect private communications data without consent. The suit alleges violation of the California Invasion of Privacy Act. Google has not responded to the allegations.

Company involved
Google
AI system involved
Gemini

4 source articles · read the reporting →

WF-93PEOS2 Jan 2026

Google AI Overviews provide misleading health advice, risking harm

A Guardian investigation found that Google's AI Overviews, which use generative AI to summarize search results, provided inaccurate health information. Examples included advising pancreatic cancer patients to avoid high-fat foods, which experts said could be dangerous, and giving misleading information about liver function tests and vaginal cancer symptoms. Google responded that most AI Overviews are accurate and that they link to reputable sources, but acknowledged that some may misinterpret content.

Company involved
Google
AI system involved
AI Overviews

5 source articles · read the reporting →

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