The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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123 incidents closest to “Infermedica Sp. z o.o.” · matched on meaning · public reporting

Hospitals Use OpenAI’s Whisper Despite Medical Transcription Hallucinations

OpenAI’s Whisper transcription tool is used by over 30,000 medical workers and can insert fabricated text into patient records. Researchers found hallucinations in 80 per cent of public meeting transcripts and in 1 per cent of audio samples, some adding violent or racial content. Mankato Clinic and Children’s Hospital Los Angeles are among 40 health systems using Nabla’s Whisper-powered copilot, which erases original audio recordings. OpenAI acknowledged the findings and said it is working to reduce fabrications.

Company involved
Mankato Clinic; Children’s Hospital Los Angeles
AI system involved
Whisper

2 source articles · read the reporting →

WF-AYLKD31 Dec 2020

NHS faces legal action over Palantir data contract extension

The NHS is being taken to court by campaign group Open Democracy over its contract with data firm Palantir. The legal action alleges that the extension of Palantir's involvement in analysing NHS patient data for pandemic response and beyond lacked a proper Data Protection Impact Assessment. The contract, initially an emergency response, was extended for two years at a cost of £23.5m. The case is pending.

Company involved
NHS
AI system involved
Palantir data analysis platform

10 source articles · read the reporting →

Hyderabad doctors warn after ChatGPT advice causes patient harm

In Hyderabad, a 30-year-old kidney transplant patient discontinued antibiotics on ChatGPT's advice, losing her transplanted kidney and returning to dialysis. A 62-year-old diabetic man suffered weight loss and low sodium after following a ChatGPT diet plan. Doctors warn that AI tools lack clinical judgment and should not replace professional medical consultation.

AI system involved
ChatGPT

5 source articles · read the reporting →

Racial bias in lung test software led to underdiagnosis of Black men, study suggests

A study published in JAMA Network Open found that race-based adjustments in diagnostic software for lung function likely led to underdiagnosis of breathing problems in Black men. Researchers analyzed data from over 2,700 Black men and 5,700 white men at the University of Pennsylvania Health System and concluded that up to 40% more Black men might have been diagnosed if the algorithm were changed. The American Thoracic Society has recommended replacing race-focused adjustments, but changes may take time.

Company involved
University of Pennsylvania Health System

2 source articles · read the reporting →

WF-E5X8GK1 Jan 2017

University of Chicago Medical Center sued over sharing patient data with Google

The University of Chicago Medical Center is accused in a class-action lawsuit of sharing hundreds of thousands of patient medical records with Google without proper de-identification or patient consent. The data, from patients treated between 2009 and 2016, allegedly included dates and provider notes that could allow re-identification. The lawsuit claims Google sought the records to develop its own electronic health record system and predictive models. The hospital and Google deny wrongdoing, stating the research partnership was legal and compliant with HIPAA.

Company involved
University of Chicago Medical Center

1 source article · read the reporting →

WF-CDY4BR1 Jul 2024

Perplexity AI Misdiagnosis Leads to Man's Death After He Avoids Cancer Treatment

Benjamin Riley's father, a former neuroscientist, used Perplexity AI to self-diagnose his chronic lymphocytic leukemia and was incorrectly told he had Richter's Transformation, leading him to refuse his oncologist's recommended Ven-Obi treatment for a year. Despite his son's efforts to correct the misinformation by contacting the study authors, the father's condition worsened, and he eventually started treatment but died weeks later. The incident highlights the dangers of relying on AI for medical advice.

Company involved
Perplexity AI
AI system involved
Perplexity AI

1 source article · read the reporting →

Imperial College AI stethoscope falsely identified heart failure in two-thirds of flagged patients

Researchers at Imperial College London and Imperial College Healthcare NHS Trust have developed an AI-powered stethoscope that analyses heart rhythms and performs an ECG, sending results to a doctor's smartphone. A study of more than 12,000 patients across the UK found that two-thirds of patients flagged as having heart failure did not actually have the condition. The researchers acknowledged that the false positives could cause unnecessary anxiety, and many GP surgeries stopped using or barely used the device after 12 months. The team plans to deploy the stethoscope more widely.

Company involved
Imperial College London and Imperial College Healthcare NHS Trust

6 source articles · read the reporting →

WF-DC7W6F1 Aug 2022

Hospital Denies Pain Medication to Patient Based on Narx Score

Elizabeth Amirault, a 34-year-old chronic pain patient, was denied narcotic pain medication during a hospital visit in Fort Wayne, Indiana, in August 2022. A nurse practitioner told her that her Narx Score, generated by Bamboo Health's NarxCare platform, was too high to prescribe opioids. The algorithm uses prescription drug monitoring data to assess risk of misuse, but critics say it can harm patients by cutting off needed care. Amirault believes her score was unfairly high due to her multiple surgeries and doctors.

AI system involved
NarxCare

3 source articles · read the reporting →

Spinvox accused of using human transcribers for voice messages

Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.

Company involved
Spinvox
AI system involved
D2 (the Brain)

4 source articles · read the reporting →

Abbott issues correction for FreeStyle Libre 3 sensors over incorrect glucose readings

Abbott initiated a medical device correction for certain FreeStyle Libre 3 and Libre 3 Plus sensors after internal testing found they might give incorrect low glucose readings. The company says the issue stems from one production line and could lead to improper treatment decisions for people with diabetes. Abbott is replacing affected sensors at no charge and has reported severe adverse events and deaths potentially associated with the issue.

Company involved
Abbott
AI system involved
FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors

2 source articles · read the reporting →

WF-SVB9EC14 Feb 2022

Zhihu denies using behaviour perception system to monitor employees

Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.

Company involved
Zhihu
AI system involved
Behaviour perception system

4 source articles · read the reporting →

Whitebridge AI faces complaint over false reputation reports

Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.

Company involved
Whitebridge AI

6 source articles · read the reporting →

WF-GNY7M91 May 2015

Poland's Ministry of Labor profiles unemployed with discriminatory algorithm

In May 2015, Poland's Ministry of Labor and Social Policy introduced an algorithmic system to profile unemployed people into three categories based on their readiness to work, location, and disabilities. The system is accused of being discriminatory and lacking transparency, as it uses default criteria that may lead to social exclusion. A report by the Panoptykon Foundation in October 2015 highlighted these issues and recommended reforms, including granting the right to appeal.

Company involved
Ministry of Labor and Social Policy

10 source articles · read the reporting →

Negrar hospital denies head physician's death, blames Google AI error

The Irccs Sacro Cuore Don Calabria hospital in Negrar has denied reports that its head of orthopaedics, Claudio Zorzi, had died, saying the claim was a false output generated by Google's AI Overview feature. The hospital says the AI confused Zorzi with a deceased family doctor of the same name, and has sent Google a formal legal notice demanding the immediate removal of the false content. It is also reserving the right to seek damages.

Company involved
Google
AI system involved
AI Overview

5 source articles · read the reporting →

WF-B24GJB22 Jun 2021

Flo Health shared fertility app users’ health data with Facebook and Google.

Flo Health Inc., the maker of the Flo Period & Ovulation Tracker app, is accused of sharing millions of users' sensitive health data with marketing and analytics firms including Facebook and Google, despite promising to keep that data private. The Federal Trade Commission (FTC) finalized a settlement requiring Flo to obtain affirmative consent before sharing health data, notify affected users, and have an independent privacy review. The company also must instruct third parties to destroy the received data and is prohibited from misrepresenting its data practices.

Company involved
Flo Health Inc.
AI system involved
Flo Period & Ovulation Tracker

10 source articles · read the reporting →

Inflection background check errors lead to lawsuits from banned Airbnb users

Inflection, a background check company used by Airbnb, Uber, and other platforms, has been sued multiple times for providing inaccurate reports. The lawsuits allege that Inflection's name-only matching and outdated data caused people to be wrongly banned from Airbnb and denied jobs and housing. Some cases have been settled, while others remain ongoing. The company is accused of violating the Fair Credit Reporting Act.

Company involved
Inflection
AI system involved
Inflection background check

8 source articles · read the reporting →

WF-EAN4XD1 Jul 2019

Clarifai sued for capturing OkCupid user photos without consent

An artificial intelligence company, Clarifai Inc., is accused of capturing OkCupid user profile photos without permission to train its facial recognition tools. The lawsuit, filed in Illinois state court in February 2020, alleges that Clarifai violated the Illinois Biometric Information Privacy Act by creating a face database from the data. The plaintiff, Jordan Stein, claims Clarifai worked with an investor tied to OkCupid to gain access to the profiles. The case is pending.

Company involved
Clarifai Inc.
AI system involved
Clarifai facial recognition tools

10 source articles · read the reporting →

WF-JMYGOZ12 May 2021

Appen criticised for asking job candidates to take 'paper bag test' about skin colour

Appen, an Australian AI company, is accused of racism after asking job candidates to select their skin complexion as part of an online application. Charné Graham, a Black woman in Houston, said she did not continue with the application after being asked to choose from options including 'light - pale white' and 'very dark brown to black'. Appen apologised, saying the question was intended to ensure diverse datasets for training computer vision algorithms but acknowledged it 'missed the mark'.

Company involved
Appen

10 source articles · read the reporting →

WF-LTIGT71 Apr 2015

Polish school fined for processing students' fingerprints without legal basis

Primary School No. 2 in Gdansk used a biometric fingerprint reader to identify students for meal payment verification. The system processed the biometric data of 680 children without a valid legal basis, as the school could have used alternative identification methods. The Polish Personal Data Protection Office (UODO) imposed a fine of PLN 20,000 ($5,300) and ordered the erasure of the data. The authority also noted that students without biometric identification were required to wait at the end of the queue, constituting unequal treatment.

Company involved
Primary School No. 2 in Gdansk

6 source articles · read the reporting →

Prisma Labs wins arbitration in Lensa biometric privacy lawsuit

Artificial intelligence company Prisma Labs is accused of violating Illinois' biometric privacy law by collecting facial geometry data from users of its Lensa app. A proposed class action was filed, but a California federal judge granted Prisma's motion to compel arbitration because users agreed to it during sign-up. The plaintiff alleges the app collected his facial data without consent.

Company involved
Prisma Labs Inc.
AI system involved
Lensa AI

8 source articles · read the reporting →

WF-CB6PG11 Jan 2023

Paraná schools use European facial recognition to mark attendance, risking welfare for false absences

Since 2023, the Paraná state education department in Brazil has deployed facial recognition software from Slovak company Innovatrics in over 1,700 schools to automate attendance for nearly one million children. The system has made errors, marking present students as absent. Because attendance records generated by the algorithm affect eligibility for the Bolsa Família welfare program, false absences could threaten families' benefits. In April 2025, the state's public prosecutor filed a legal challenge alleging the system violates Brazilian law; the case is pending.

Company involved
Paraná state education department (Secretaria da Educação do Paraná)
AI system involved
LRCO Paraná

8 source articles · read the reporting →

WF-32ZQLK27 Aug 2024

Hello, this is your chatbot leaking: WotNot exposes 346K sensitive customer files - Cybernews

The system exposed sensitive personal files of individuals who used chatbots built by WotNot's customers.

Company involved
WotNot
AI system involved
WotNot

1 source article · read the reporting →

AI chatbot provider exposes 346,000 customer files, including ID documents, resumes, and medical records - Malwarebytes

The chatbot system exposed sensitive personal files of individuals who interacted with it.

Company involved
WotNot

1 source article · read the reporting →

Lawsuit: AI Illegally Recorded Doctor-Patient Encounters - BankInfoSecurity

The system recorded and transcribed patient-doctor conversations without patients' informed consent.

Company involved
Sutter Health and MemorialCare
AI system involved
Abridge AI platform

1 source article · read the reporting →

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