Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
100 incidents closest to “Pega Customer Decision Hub” · matched on meaning · public reporting
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
1 source article · read the reporting →
The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.
1 source article · read the reporting →
The chatbot provided misleading information to customers.
1 source article · read the reporting →
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
1 source article · read the reporting →
