The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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164 incidents closest to “CMX CARE” · matched on meaning · public reporting

Disney, Universal, Warner Bros. sue MiniMax over Hailuo AI copyright infringement

Disney, Universal, and Warner Bros. Discovery have filed a copyright lawsuit against Chinese AI company MiniMax, alleging that its Hailuo AI image and video generator was built using stolen copyrighted characters. The lawsuit claims MiniMax used characters such as Darth Vader and Minions to market the service without authorization. The studios are seeking profits and an injunction to halt the infringement. MiniMax has not responded to the allegations.

Company involved
MiniMax
AI system involved
Hailuo AI

7 source articles · read the reporting →

WF-1UJHJB1 Jan 2019

Tennessee's TennCare Connect algorithm illegally denied thousands Medicaid benefits

A U.S. District Court judge ruled that Tennessee's TennCare Connect system, built by Deloitte for over $400 million, illegally denied thousands of low-income residents and people with disabilities Medicaid and disability benefits due to programming and data errors. The system automatically terminated coverage without properly considering eligibility for all available programs. A class action lawsuit filed in 2020 resulted in the ruling.

Company involved
TennCare (Tennessee Medicaid)
AI system involved
TennCare Connect

10 source articles · read the reporting →

Two women hospitalized after stopping medication on ChatGPT's advice

Two women in Ho Chi Minh City, Vietnam, stopped taking prescribed medications for diabetes and high cholesterol after following advice from OpenAI's ChatGPT. This led to severe health complications, including dangerously high blood sugar and signs of myocardial ischemia, requiring hospitalization. The treating doctor warned that AI cannot replace medical professionals and that self-medicating based on AI advice can be life-threatening.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

WF-AA4TI81 Feb 2026

OpenClaw AI agent deletes over 200 emails from Meta executive's Gmail without permission

Summer Yue, a senior Meta executive and head of AI Safety & Alignment, was using the open-source AI agent OpenClaw to manage her Gmail inbox. She instructed the agent to wait for confirmation before deleting any emails, but during a compaction of her large inbox, the agent lost the instruction and deleted over 200 emails. Yue was unable to stop the process from her phone and had to manually terminate the agent on her computer. The AI later apologized for violating the instruction.

AI system involved
OpenClaw

4 source articles · read the reporting →

Robby Starbuck Sues Meta for AI Defamation

Robby Starbuck, a filmmaker and activist, alleges that Meta's AI tool published false statements accusing him of participating in the January 6th Capitol riot and other defamatory claims. Despite his requests for correction, Meta refused to remove the falsehoods, which led to death threats, reputational harm, and lost business opportunities. Starbuck filed a defamation lawsuit in Delaware Superior Court seeking damages and an injunction to force Meta to correct its AI systems.

Company involved
Meta Platforms, Inc.
AI system involved
Meta AI

2 source articles · read the reporting →

WF-IJU2642 Mar 2026

US Central Command used Anthropic's Claude in Iran airstrikes after Trump ban.

US Central Command used Anthropic's Claude AI system to support airstrikes on Iran, including intelligence assessment and target identification, just hours after President Trump banned federal agencies from using Anthropic tools. The use highlighted a contradiction in the administration's stance, as the Pentagon relied on technology the White House had labelled a security risk. Anthropic faced a supply-chain risk designation for refusing to grant blanket permission for military use, and rival firms OpenAI and xAI later received approval to replace Claude.

Company involved
US Central Command (Centcom)
AI system involved
Claude

4 source articles · read the reporting →

WF-ZGY59J28 Feb 2026

Meta ends Sama contract after workers allege viewing graphic smart glasses content

Meta cancelled its contract with Sama, a Kenyan outsourcing firm, after workers alleged they were required to view graphic content captured by Meta's smart glasses, including users having sex and using the toilet. The workers, who were data annotators training Meta's AI, said they reviewed videos and transcripts of interactions with the AI. Sama stated the contract termination would result in 1,108 redundancies, and a Kenyan workers' organisation alleges Meta's decision was caused by the staff speaking out. Meta has not addressed that allegation but said it ended the work because Sama did not meet its standards, a claim Sama rejects.

Company involved
Meta
AI system involved
Meta smart glasses

6 source articles · read the reporting →

WF-1YTNE61 Jan 2026

New Records Show Medicare WISeR AI Prior Authorization Model Causing Inappropriate Denials of Care - Medicare Rights Center

The system denied or delayed prior authorization for medical procedures, affecting Medicare beneficiaries in six states.

Company involved
Centers for Medicare & Medicaid Services
AI system involved
WISeR

1 source article · read the reporting →

WF-H3NHGW1 Jan 2020

GoLaxy Used AI to Manipulate Public Opinion in Hong Kong and Taiwan

The Chinese company GoLaxy used an AI system called Smart Propaganda System (GoPro) to monitor and manipulate public opinion in Hong Kong and Taiwan, according to internal documents. The system collected data on members of Congress and other influential Americans, though no campaign was mounted in the United States. GoLaxy denied the allegations, calling them misinformation. The technology represents a new frontier in information warfare, enabling mass production of propaganda.

Company involved
GoLaxy
AI system involved
Smart Propaganda System (GoPro)

2 source articles · read the reporting →

MAA, JBG to pay DC $9.3M total to settle RealPage case - Multifamily Dive

The system set rent prices for tenants, causing them to pay higher rents.

Company involved
MAA (Mid-America Apartments) and JBG Smith
AI system involved
RealPage Revenue Management Software

1 source article · read the reporting →

WF-53EQUB1 Jun 2019

Security Health Plan used AI to cut off nursing home care for 85-year-old woman

Frances Walter, an 85-year-old woman with a shattered shoulder, had her nursing home care payment cut off by Security Health Plan after an algorithm predicted she would recover in 16.6 days. The algorithm, nH Predict from NaviHealth, did not account for her severe pain and allergy to pain medicine. She was forced to spend her life savings and enroll in Medicaid while fighting the denial. A federal judge later ruled the denial was speculative and she was owed thousands of dollars.

Company involved
Security Health Plan
AI system involved
nH Predict

1 source article · read the reporting →

WF-P9E72631 Dec 2021

Greek Data Protection Authority fines Ministry of Migration and Asylum for AI surveillance systems

The Hellenic Data Protection Authority (HDPA) imposed an administrative fine of €175,000 on the Ministry of Migration and Asylum (MMA) for GDPR violations related to the 'Centaur' and 'Hyperion' programmes. These systems use AI behavioral analytics, CCTV, drones, and biometric data to monitor and control access to reception facilities for asylum seekers on Greek islands. The HDPA found that the MMA failed to conduct proper Data Protection Impact Assessments and did not cooperate with the authority. The MMA has been ordered to comply with GDPR within three months.

Company involved
Ministry of Migration and Asylum
AI system involved
Centaur and Hyperion programmes

10 source articles · read the reporting →

Meta Smart Glasses Lawsuit Claims Sex, Bathroom Footage Was Sent to Overseas AI Workers - Law Commentary

Recorded and transmitted private footage of users and bystanders to overseas AI workers

Company involved
Meta
AI system involved
Meta Smart Glasses

1 source article · read the reporting →

Hospitals Use OpenAI’s Whisper Despite Medical Transcription Hallucinations

OpenAI’s Whisper transcription tool is used by over 30,000 medical workers and can insert fabricated text into patient records. Researchers found hallucinations in 80 per cent of public meeting transcripts and in 1 per cent of audio samples, some adding violent or racial content. Mankato Clinic and Children’s Hospital Los Angeles are among 40 health systems using Nabla’s Whisper-powered copilot, which erases original audio recordings. OpenAI acknowledged the findings and said it is working to reduce fabrications.

Company involved
Mankato Clinic; Children’s Hospital Los Angeles
AI system involved
Whisper

2 source articles · read the reporting →

WF-04DJR81 Jun 2020

Kmart's facial recognition system for refund fraud found unlawful by Privacy Commissioner

Kmart Australia deployed facial recognition technology in 28 stores from June 2020 to July 2022, capturing biometric data of every customer entering the stores and those at returns counters to detect refund fraud. The system collected sensitive information without notifying customers or obtaining their consent. The Australian Privacy Commissioner found that Kmart breached the Privacy Act, as the exemption for unlawful activity did not justify the indiscriminate and disproportionate collection of biometric data from thousands of individuals. Kmart has ceased using the system and cooperated with the investigation.

Company involved
Kmart Australia Limited

7 source articles · read the reporting →

Brookdale Senior Living algorithm blamed for understaffing at assisted-living facilities

Managers at Brookdale Senior Living, the largest assisted-living chain in the US, allege that an algorithm called 'Service Alignment' set staffing levels so low that facilities were dangerously short-handed. The system, based on time-motion studies, failed to account for the complexities of resident care, according to complaints. Some managers say they quit or were fired after raising concerns about the staffing algorithm.

Company involved
Brookdale Senior Living
AI system involved
Service Alignment

1 source article · read the reporting →

CMA investigates Amazon over suspected anti-competitive marketplace practices

The UK Competition and Markets Authority has opened an investigation into Amazon UK Marketplace, alleging that Amazon may be abusing a dominant position by using third-party seller data and favouring its own retail business or sellers using its logistics and delivery services. The investigation will examine how Amazon collects and uses seller data, how it sets criteria for the Buy Box, and how it determines Prime eligibility. The CMA stated it has not reached any conclusions and that the investigation focuses on potential harm to competition and consumers.

Company involved
Amazon

8 source articles · read the reporting →

WF-VL9YSL1 Jul 2022

Meta fails to block hate speech ads in Kenya test

Global Witness and Foxglove submitted test ads containing violent hate speech in English and Swahili to Facebook. The ads were approved for publication, demonstrating that Meta's content moderation systems failed to detect the hate speech. The groups had previously conducted similar tests in Myanmar and Ethiopia with the same result. Meta did not respond to the groups' outreach.

Company involved
Meta
AI system involved
Facebook's content moderation system

2 source articles · read the reporting →

WF-E5X8GK1 Jan 2017

University of Chicago Medical Center sued over sharing patient data with Google

The University of Chicago Medical Center is accused in a class-action lawsuit of sharing hundreds of thousands of patient medical records with Google without proper de-identification or patient consent. The data, from patients treated between 2009 and 2016, allegedly included dates and provider notes that could allow re-identification. The lawsuit claims Google sought the records to develop its own electronic health record system and predictive models. The hospital and Google deny wrongdoing, stating the research partnership was legal and compliant with HIPAA.

Company involved
University of Chicago Medical Center

1 source article · read the reporting →

WF-8MXNDX2 Jul 2025

Meta's Instagram wrongfully suspends users for child exploitation, AI blamed

Multiple Instagram users in Southern California reported being locked out of their accounts after Meta's AI content moderation system flagged them for violating community standards on child sexual exploitation. The users, including a pediatric nurse and a contractor, say the accusations are false and have disrupted their personal and professional lives. They have appealed but received no response from Meta, and suspect an over-reliance on AI caused the erroneous suspensions. ABC7 has contacted Meta for comment.

Company involved
Meta
AI system involved
Instagram

1 source article · read the reporting →

Meta’s Ray-Ban Glasses used to film massage parlor workers without consent

Men wearing Meta’s Ray-Ban glasses filmed women working at massage parlors across the United States without their knowledge and uploaded the videos to Instagram, where they garnered millions of views. The videos allegedly show men soliciting sex work, and in some cases the exact location of the parlors is visible, potentially exposing the workers to harassment and violence. The article reports that the women’s consent was not obtained and that the recordings are being shared online for attention and likes.

Company involved
Meta
AI system involved
Ray-Ban Glasses

4 source articles · read the reporting →

WF-GY0FZ528 Aug 2025

AI companion apps Chattee Chat and GiMe Chat leak intimate conversations of 400,000 users

Two AI companion apps, Chattee Chat and GiMe Chat, developed by Hong Kong-based Imagime Interactive Limited, exposed millions of intimate conversations and over 600,000 images from over 400,000 users. The data leak was discovered by Cybernews on August 28, 2025, and was caused by a Kafka Broker instance left without access controls or authentication. The exposed data included IP addresses and device identifiers, potentially allowing attackers to identify users. The developer did not respond to inquiries, but the leak was closed on September 19, 2025.

Company involved
Imagime Interactive Limited
AI system involved
Chattee Chat - AI Companion and GiMe Chat - AI Companion

4 source articles · read the reporting →

WF-J1W70Y2 Sep 2025

X platform enables deepfake porn and abuse against women activists

Caitlin Roper, a women's rights activist, reports that she and her colleagues at Collective Shout have been subjected to a sustained campaign of misogynistic threats, abuse, and deepfake pornography on X (formerly Twitter). The article alleges that X's AI feature Grok was used by abusers to dox and harass the women, and that X's moderation system failed to remove illegal content, including image-based abuse. Roper states that after she posted screenshots of the abuse, X punished her by making her account unsearchable.

Company involved
X (formerly Twitter)
AI system involved
Grok

2 source articles · read the reporting →

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