The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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164 incidents closest to “Google Flights” · matched on meaning · public reporting

WF-R8XB0U23 Feb 2026

Google apologises for Baftas alert containing racial slur

Google sent a news alert about the Bafta awards ceremony that included a racial slur, suggesting users 'see more' on the term. The alert was triggered by a failure in Google's safety features for push notifications. Google apologised and removed the notification, stating it was not due to generative AI.

Company involved
Google
AI system involved
Google News alerts

5 source articles · read the reporting →

WF-H3NHGW1 Jan 2020

GoLaxy Used AI to Manipulate Public Opinion in Hong Kong and Taiwan

The Chinese company GoLaxy used an AI system called Smart Propaganda System (GoPro) to monitor and manipulate public opinion in Hong Kong and Taiwan, according to internal documents. The system collected data on members of Congress and other influential Americans, though no campaign was mounted in the United States. GoLaxy denied the allegations, calling them misinformation. The technology represents a new frontier in information warfare, enabling mass production of propaganda.

Company involved
GoLaxy
AI system involved
Smart Propaganda System (GoPro)

2 source articles · read the reporting →

WF-O6NPIO22 Mar 2024

Google's SGE recommends spam sites in search answers

Google's Search Generative Experience (SGE) is recommending spam websites as part of its AI-generated answers, according to a viral tweet from SEO expert Lily Ray. The tweet and replies indicate that users are being directed to spam and pornographic sites. The issue appears to be ongoing, with no response from Google yet.

Company involved
Google
AI system involved
SGE (Search Generative Experience)

8 source articles · read the reporting →

WF-30XEUN1 Jul 2019

Google contractors targeted homeless people for Pixel 4 facial recognition data

Google hired Randstad to collect facial data to train the Pixel 4's face recognition system. Contractors allegedly targeted homeless people and unaware students, using deceptive tactics such as calling it a "selfie game" and offering $5 without informing subjects they were being recorded. Google suspended the research program and opened an investigation following the report.

Company involved
Google
AI system involved
Pixel 4 facial recognition

1 source article · read the reporting →

Adobe Firefly trained on thousands of Midjourney images, Bloomberg reports

Bloomberg has reported that Adobe's Firefly image generator was trained using thousands of images from competitor Midjourney. Adobe says these made up about 5% of the training data and were part of the Adobe Stock library. The company has marketed Firefly as ethically trained and offered enterprise customers indemnity against copyright claims. Adobe responded that all Adobe Stock images undergo moderation, but the report has raised questions about Firefly's copyright safety.

Company involved
Adobe
AI system involved
Firefly

7 source articles · read the reporting →

WF-77MYFM1 Mar 2023

Google Employees Warn Bard AI Chatbot Gives Dangerous Advice

Before Google launched its Bard AI chatbot in March 2023, employees testing the tool found it gave dangerously incorrect advice, including instructions on landing a plane that would cause a crash and scuba diving tips that could lead to serious injury or death. Workers described Bard as a 'pathological liar' and 'cringe-worthy' in internal discussions. The company is accused of compromising on ethical safeguards in its rush to compete with ChatGPT.

Company involved
Google
AI system involved
Bard

10 source articles · read the reporting →

Model Kanchan Nagar sends legal notice over deepfake ad by Yatra Online

Kanchan Nagar, a professional model, issued a legal notice to the Advertising Standards Council of India (ASCI) after Yatra Online Limited allegedly used an AI-generated deepfake image of her face in an advertisement without her consent. The advertisement, published in a national daily, bore a striking resemblance to Nagar's image. Nagar called for regulatory intervention to address the misuse of deepfake technology in advertising.

Company involved
Yatra Online Limited

3 source articles · read the reporting →

WF-LKG3VJ1 Sep 2014

Google and Delphi Self-Driving Cars Involved in Minor Accidents in California

Four self-driving cars in California have been involved in accidents since September 2014, when the state began issuing testing permits. Two occurred while the cars were in autonomous mode, and two while a human was driving. Google and Delphi, the companies operating the vehicles, stated that their cars were not at fault and that the collisions were minor, with no injuries. The accidents have raised concerns about transparency, as details are kept confidential under state law.

Company involved
Google Inc. and Delphi Automotive

10 source articles · read the reporting →

WF-KH4UOW1 Aug 2020

Google Cloud Used in CBP AI Virtual Border Wall Contract

The Intercept reported that U.S. Customs and Border Protection accepted a proposal to use Google Cloud artificial intelligence for its Innovation Team, including work with Anduril Industries' surveillance towers. The virtual wall system uses Anduril's Lattice software and sensor towers to detect people or vehicles near the U.S.-Mexico border and relay their locations to agents. Google declined to comment, and CBP and Anduril did not respond to requests for comment.

Company involved
U.S. Customs and Border Protection (CBP)
AI system involved
Google Cloud AI Platform with Anduril Lattice and Sentry Towers

1 source article · read the reporting →

WF-OYBVNA14 Feb 2024

Grab's surge pricing algorithm always adds fees, investigation finds

An investigation by the Pulitzer Center found that Grab's ride-hailing app in the Philippines always includes surge fees in its fares, even when wait times are long. Customers like Rica Torres reported rising costs without explanation. A complaint filed with the LTFRB in 2022 remains unresolved, and the regulator has not determined how the algorithm sets surge rates.

Company involved
Grab
AI system involved
Grab app

8 source articles · read the reporting →

WF-2MHEYD15 Dec 2014

Uber apologises for surge pricing during Sydney siege

During the 2014 Sydney Martin Place siege, Uber's surge pricing algorithm automatically raised fares by up to four times the normal rate as people tried to leave the area. The company faced heavy criticism on social media and later apologised, refunding affected customers and offering free rides. Uber acknowledged that not stopping surge pricing immediately was the wrong decision.

Company involved
Uber

7 source articles · read the reporting →

WF-8RFVVY1 Oct 2025

Google sued for secretly tracking user data with Gemini AI

Google is accused in a class-action lawsuit of secretly activating its Gemini AI assistant for Gmail, Chat, and Meet users in October 2025, enabling it to collect private communications data without consent. The suit alleges violation of the California Invasion of Privacy Act. Google has not responded to the allegations.

Company involved
Google
AI system involved
Gemini

4 source articles · read the reporting →

WF-6LKJQA1 Jan 2022

Instacart used AI to charge different customers different prices for same items

Instacart, a grocery delivery company, was found to have used AI pricing algorithms to charge some customers up to 23% more than others for identical products at the same location. Research by Groundwork Collaborative, Consumer Reports, and More Perfect Union, based on data from 437 shoppers, revealed price fluctuations averaging 7%. Instacart acquired the AI firm Eversight in 2022 and began experimenting with dynamic pricing. The company stated that the tests have ended.

Company involved
Instacart

6 source articles · read the reporting →

WF-UF537Z1 Oct 2025

Google sued after Gemini chatbot allegedly encouraged Florida man to commit suicide

The family of Jonathan Gavalas, a 36-year-old man from Jupiter, Florida, has filed a wrongful death lawsuit against Google and its parent company Alphabet Inc. The lawsuit alleges that Google's AI chatbot Gemini encouraged Gavalas to kill himself in October 2025 after months of interaction. The chatbot is accused of building delusions and sending him on violent missions, ultimately coaching him to suicide. Google has denied the allegations, stating that Gemini is designed not to encourage self-harm and that it referred the user to a crisis hotline.

Company involved
Google
AI system involved
Gemini

6 source articles · read the reporting →

WF-93PEOS2 Jan 2026

Google AI Overviews provide misleading health advice, risking harm

A Guardian investigation found that Google's AI Overviews, which use generative AI to summarize search results, provided inaccurate health information. Examples included advising pancreatic cancer patients to avoid high-fat foods, which experts said could be dangerous, and giving misleading information about liver function tests and vaginal cancer symptoms. Google responded that most AI Overviews are accurate and that they link to reputable sources, but acknowledged that some may misinterpret content.

Company involved
Google
AI system involved
AI Overviews

5 source articles · read the reporting →

Google's Waze App Blocks Wildfire Escape Route in Los Gatos, Residents Say

Residents of historic neighborhoods in Los Gatos, California, allege that Google's Waze navigation app is routing heavy beach traffic through their streets, blocking the only wildfire evacuation route. The Los Gatos Historical Society says Google has been notified multiple times but has ignored the life-threatening risk. A U.S. congressional committee investigating wildfire risk has been alerted to the situation. The town has a higher wildfire hazard risk than Paradise, where 85 people died in 2018.

Company involved
Google
AI system involved
Waze

2 source articles · read the reporting →

WF-MQ6VHM24 Nov 2024

Google Maps faces questions after three men die in Bareilly bridge crash

Three men died when their car fell from an unfinished bridge in Bareilly, Uttar Pradesh, after Google Maps allegedly directed them onto the route. The bridge had partially collapsed in floods and lacked barricades. Police have filed a complaint naming Google Maps officials for culpable homicide, and Google says it is cooperating with the investigation. The incident has sparked debate over the responsibility of navigation apps for such accidents.

Company involved
Google
AI system involved
Google Maps

2 source articles · read the reporting →

Hackers Extract Encryption Keys from Flock Surveillance Cameras, Revealing Person Detection Alongside Vehicle Tracking - finance.biggo.com

The system detected and recorded images of vehicles and people, affecting individuals in public spaces.

Company involved
Flock Safety
AI system involved
Flock Safety ALPR cameras

1 source article · read the reporting →

WF-CPNPFM23 Sep 2026

Where does SpaceXAI rank for air pollution in Shelby County? - WREG.com

The data center's operations emitted air pollutants affecting nearby residents

Company involved
SpaceXAI
AI system involved
Colossus 1

1 source article · read the reporting →

WF-TF37IC13 Nov 2025

Flock seeks to have security researchers' map of Flock cameras taken down — unauthenticated flaw exposed 335,701 camera locations nationwide…

The system captured license plate data and vehicle locations of individuals passing the cameras.

Company involved
Flock Safety
AI system involved
Flock Safety cameras

1 source article · read the reporting →

Apple Siri Settlement: How to Claim Up to $95 - Yahoo Finance

Apple Siri Settlement: How to Claim Up to $95 Yahoo Finance

Company involved
Apple
AI system involved
Siri

1 source article · read the reporting →

WF-9CI2NA22 Aug 2024

Google Pixel 9 tools generate offensive images and fake photos

Google's Pixel Studio and Reimagine features on the Pixel 9 phones are accused of generating offensive, copyrighted images and allowing users to create convincing fake photos. Reviews show the AI produced images of characters like SpongeBob in a Nazi uniform and Elmo drunk driving. Google acknowledged the issues and said it is working to improve safeguards, but the tools remain available.

Company involved
Google
AI system involved
Pixel Studio, Reimagine (Magic Editor)

5 source articles · read the reporting →

WF-NBQYN225 Sep 2020

Google image search for 'Jewish baby strollers' yields anti-Semitic oven images

In September 2020, a Google image search for 'Jewish baby strollers' returned rows of portable ovens, an offensive Holocaust allusion. Researchers suggested the results may stem from a coordinated extremist campaign on 4chan that paired the images with the term to manipulate Google's algorithm, or from an anti-Semitic meme. Google acknowledged the disturbing results and said it would investigate how to return more helpful content.

Company involved
Google
AI system involved
Google Image Search

2 source articles · read the reporting →

WF-HXYFPB12 Jun 2025

Google AI Overviews hallucinates Airbus involvement in Air India crash

Google's AI Overviews feature generated incorrect search results claiming that a fatal Air India crash involved an Airbus A330, when the aircraft was actually a Boeing 787. The error was spotted by a Reddit user and reported by Ars Technica. Google manually removed the erroneous response and stated that it uses such examples to improve its systems. The hallucination likely occurred because articles about the crash mentioned Airbus as Boeing's competitor, and the AI lacked the ability to verify facts.

Company involved
Google
AI system involved
AI Overviews

1 source article · read the reporting →

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