The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

125 incidents closest to “Lighthouse Pricing” · matched on meaning · public reporting

WF-8FUI7G10 Feb 2026

Wrightsville Beach police officer indicted on Flock camera misuse - WITN

The officer accessed vehicle registration information of individuals without a legitimate law enforcement purpose.

Company involved
Wrightsville Beach Police Department
AI system involved
Flock

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

WF-V4D9MI6 Jul 2026

Who Gives A Crap suspends AI agent after email error said prices would double - SmartCompany

The AI agent incorrectly confirmed a doubled subscription price to a customer.

Company involved
Who Gives A Crap

1 source article · read the reporting →

WF-DYFXMR11 Nov 2022

Air Canada ordered to pay customer after airline's chatbot misguided him about fares - Daily Hive

The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.

Company involved
Air Canada

1 source article · read the reporting →

WF-ZDAWBF1 May 2024

AI crawler causes $5,000 bandwidth costs for Read the Docs

In May 2024, an AI crawler downloaded 73 TB of zipped HTML files from Read the Docs, a documentation hosting platform, costing over $5,000 in bandwidth charges. The crawler repeatedly downloaded the same files due to a bug and lack of rate limiting. Read the Docs blocked the crawler and the company reimbursed the costs. Another crawler from Facebook downloaded 10 TB in June 2024, but Facebook did not respond.

Company involved
Read the Docs
AI system involved
AI crawler

10 source articles · read the reporting →

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