The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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195 incidents closest to “Identity Verification” · matched on meaning · public reporting

WF-9VIXU423 Mar 2026

Woman denied state welfare card groceries after face scan fails

A grandmother rode her motorcycle several kilometres to a shop in Sapphaya district, Chai Nat province, to use her state welfare card to buy groceries for her family. After selecting items, she failed repeated facial recognition scans because her ID card photo was years old and no longer matched her appearance. She left the shop empty-handed and in tears.

Company involved
Government of Thailand (state welfare card system)

2 source articles · read the reporting →

WF-03V5V41 Jan 2021

PimEyes faces fine proceedings over biometric facial recognition in Baden-Württemberg

PimEyes, a facial recognition search engine, is accused of scraping images from the internet and processing biometric data without a valid legal basis under the GDPR. The data protection authority of Baden-Württemberg (LfDI) opened fine proceedings after it found PimEyes's response to its questions inadequate. PimEyes argues that the images it processes are publicly available and not personal data. The LfDI says the processing endangers citizens' rights and freedoms and is not covered by the GDPR exceptions.

Company involved
PimEyes
AI system involved
PimEyes

9 source articles · read the reporting →

Chelmer Valley High School reprimanded for facial recognition DPIA failure

Chelmer Valley High School was issued a reprimand by the ICO for failing to complete a Data Protection Impact Assessment before introducing facial recognition technology for cashless catering. The reprimand was issued on 22 July 2024.

Company involved
Chelmer Valley High School

7 source articles · read the reporting →

DWP algorithm approved Kickstart gateways with no trading history or based abroad

An FE Week investigation found that the Department for Work and Pensions (DWP) approved dozens of companies as Kickstart gateways through automated due diligence checks using the Cabinet Office Spotlight Tool, although some had little or no trading history or were based abroad. The DWP said gateways were subject to stringent checks and later said human checks were also used. After the findings were shared with the Treasury and the DWP, the department stopped taking gateway applications and scrapped the requirement for small employers to use gateways from 3 February.

Company involved
Department for Work and Pensions
AI system involved
Cabinet Office Spotlight Tool

3 source articles · read the reporting →

WF-8UTONQ22 Dec 2019

Delhi Police use facial recognition to screen PM Modi rally attendees

Delhi Police used an Automated Facial Recognition System (AFRS) to screen crowds at Prime Minister Narendra Modi's rally on December 22, 2019. The system, originally installed to find missing children, was used to identify possible disruptions. Privacy advocates called the move illegal and unconstitutional, saying it amounts to mass surveillance. Police defended the use, citing credible intelligence about possible disruptions.

Company involved
Delhi Police
AI system involved
Automated Facial Recognition System (AFRS)

6 source articles · read the reporting →

WF-2PVWQU31 May 2026

CBSE OnMark portal vulnerability exposed student data to Google Gemini

A 19-year-old ethical hacker, Nisarga Adhikary, claimed to have hacked the CBSE's digital evaluation ecosystem, revealing that personal information of students was processed by Google's Gemini in automation scripts. The Central Board of Secondary Education (CBSE) stated on May 31, 2026, that the identified vulnerabilities had been contained and other exploitable weaknesses were being ruled out. The board expressed gratitude to alert citizens and ethical hackers who pointed out the weaknesses. No actual data breach was confirmed, but the incident raised concerns about student privacy.

Company involved
Central Board of Secondary Education (CBSE)
AI system involved
OnMark

1 source article · read the reporting →

Outabox hack exposes biometric data of patrons at bars, clubs and casinos

Hackers claiming to be former employees published a website allowing searches of Outabox's facial recognition database, exposing biometric and other sensitive data of patrons used for age verification at bars, clubs and casinos. The Surveillance Technology Oversight Project warns that the breach demonstrates the danger of facial recognition for age verification. S.T.O.P. has launched a campaign to ban facial recognition in public accommodations.

Company involved
Outabox

8 source articles · read the reporting →

WF-9NLYPS27 Feb 2021

Uber driver locked out of app after shaving head, facial recognition failure alleged

Neradi Srikanth, a 23-year-old Uber driver in Hyderabad, was locked out of the app on 27 February 2021 after shaving his head for a religious pilgrimage. He alleges that Uber's facial recognition system failed to recognise him, preventing him from working and causing him to miss a car loan payment. Uber denies this, stating the account was blocked for repeated community guideline violations, and says its system can handle appearance changes. The driver's union reports similar issues among other drivers, highlighting the lack of accountability for platform technology failures.

Company involved
Uber
AI system involved
Uber facial recognition system

3 source articles · read the reporting →

WF-PECTZC3 Sep 2024

Dutch DPA fines Clearview AI €30.5 million for GDPR violations

The Dutch Data Protection Authority fined Clearview AI €30.5 million for creating an illegal database of biometric codes scraped from social media without consent. The regulator accused the company of failing to inform individuals about how their data is used and continuing violations after investigation. Clearview AI denies the allegations, stating it has no presence in the Netherlands or EU and that the fine is unenforceable.

Company involved
Clearview AI
AI system involved
Clearview AI facial recognition database

7 source articles · read the reporting →

WF-LIDYZZ1 Jan 2025

UK universities detect deepfake applicants in automated interviews

Some UK universities use Enroly's automated online interviews to screen international student applicants. Enroly detected about 30 cases of deepfake attempts out of 20,000 interviews during the January 2025 intake. The deepfakes used AI-generated images and audio to replace applicants' faces and voices. Enroly stated it caught the attempts using real-time detection methods.

Company involved
UK universities
AI system involved
Enroly

5 source articles · read the reporting →

PimEyes facial recognition search engine identifies individuals from public photos

PimEyes, a Polish facial recognition search engine, allows users to upload a photo and find matching images from across the internet. The system scrapes billions of photos and creates biometric profiles without consent. A banker named Dylan (pseudonym) discovered that an old party photo of him was found by the system, potentially outing his private life. Privacy advocates and platforms like Instagram and YouTube are taking action against PimEyes, alleging violations of the GDPR.

Company involved
PimEyes
AI system involved
PimEyes

6 source articles · read the reporting →

Tencent launches Zero-Point Cruise facial recognition to enforce night-time game curfew

Tencent has introduced a feature called Zero-Point Cruise in its games, which subjects accounts registered as adults that play at night beyond a set time to facial recognition. Anyone who refuses or fails the verification is treated as a minor and logged out. Tencent says this is intended to stop children using adult identities to evade the game curfew, and that adults who mistakenly refuse can wait for the next authentication.

Company involved
Tencent
AI system involved
零点巡航 (Zero-Point Cruise)

10 source articles · read the reporting →

WF-L7RQG21 Mar 2025

Singapore Firm Defrauded of $499K in Deepfake CEO Video Call Scam

In March 2025, a finance director at a multinational firm in Singapore authorised a US$499,000 payment during a Zoom call that appeared to include the company's CFO and other executives. The call was a deepfake, with AI-generated likenesses and voices. The fraudsters used the impersonation to request an urgent fund transfer for a purported acquisition. The company later discovered the deception and reported it to Singapore police.

2 source articles · read the reporting →

WF-3RBX5G1 Jan 2021

Ukrainian Hacker Pleads Guilty to Operating OnlyFake AI ID Scam Site

Yurii Nazarenko, a Ukrainian national, pleaded guilty to running OnlyFake, an AI-powered website that generated and sold over 10,000 counterfeit identification documents globally. The site allowed users to create realistic fake IDs, including driver's licenses and passports, to bypass identity verification at banks and cryptocurrency exchanges. Nazarenko faces up to 15 years in prison and agreed to forfeit $1.2 million. Sentencing is scheduled for June 2026.

Company involved
OnlyFake
AI system involved
OnlyFake

3 source articles · read the reporting →

WF-A73KVP29 Jan 2023

Telangana Police facial recognition error leads to wrongful arrest and custodial death

Mohammed Khadeer, a 35-year-old man from Medak, was arrested by Telangana Police after a facial recognition system falsely matched his face to a suspect in a chain-snatching case. He was allegedly subjected to custodial torture and later died in hospital on 18 February 2023. The police acknowledged the error and released him after verifying his innocence, but he had already suffered severe injuries. The incident has raised concerns about the lack of transparency and accountability in the use of facial recognition technology by the police.

Company involved
Telangana Police
AI system involved
Telangana Police Facial Recognition System

1 source article · read the reporting →

Man uses AI face-swap to steal 15,996 yuan from financial accounts, sentenced to 4.5 years

A man in Jiangsu, China, illegally purchased 1.95 million personal records and used AI face-swapping software to bypass facial recognition on financial platforms. He accessed 23 victims' accounts, changed five passwords, and used one account to buy two phones worth 15,996 yuan. He was convicted of infringing citizens' personal information and credit card fraud, sentenced to four years and six months in prison, and ordered to pay damages and delete the data.

3 source articles · read the reporting →

Bahia Facial Recognition System Misidentifies Black Man as Wanted Criminal

Davi, a black administrative assistant, was tracked across 15 metro stations and approached by police after Bahia's facial recognition system falsely matched him to a wanted person. He was released after officers verified his identity. The system, supplied by Iecisa and Huawei, has a low accuracy rate and disproportionately affects black people. The government plans to expand it despite concerns over racial bias and errors.

Company involved
Secretaria de Segurança Pública da Bahia

2 source articles · read the reporting →

Manchester City to Trial Facial Recognition at Etihad Stadium

Manchester City are set to trial facial recognition software supplied by Blink Identity at the Etihad Stadium. The system would scan fans' faces to check whether they have bought tickets and allow entry, with the aim of reducing matchday queues. Fans would need to sign up using a picture of their face. The article notes concerns about the potential security of users, but the club and vendor say they are committed to protecting fans.

Company involved
Manchester City

1 source article · read the reporting →

WF-ZGAC7222 Apr 2024

AI-generated voice impersonates Liz Bonnin to deceive Incognito

Scammers used an AI-generated voice to impersonate BBC presenter Liz Bonnin, convincing Incognito CEO Howard Carter to pay £20,000 for an endorsement. Bonnin's likeness was used in insect repellant ads without her consent. The AI-generated voice note exhibited inconsistent accent and cadence, as assessed by experts. Incognito reported the incident to police and its bank.

6 source articles · read the reporting →

FBI and ICE use state driver's license photos for facial recognition without consent

The FBI and ICE have been scanning millions of Americans' driver's license photos using facial recognition technology without their knowledge or consent, according to newly released documents. The agencies accessed state DMV databases, turning them into a facial-recognition gold mine. This practice raises significant privacy concerns as it was done without public awareness or legal oversight.

Company involved
FBI and ICE

1 source article · read the reporting →

Clearview AI facial recognition app scrapes billions of images and is used by police

Clearview AI, a secretive start-up, built a facial recognition app that matches photos to a database of more than three billion images scraped from social media and websites. More than 600 law enforcement agencies, including the FBI and Department of Homeland Security, have used the tool to identify suspects in crimes such as shoplifting, identity theft and murder. The company monitored officers who ran a reporter's photo through the app, and its founder acknowledged designing an augmented-reality prototype but said there were no plans to release it. Critics warned the tool could end anonymity and enable misuse.

Company involved
Clearview AI
AI system involved
Clearview AI facial recognition app

2 source articles · read the reporting →

WF-2CXT6S1 Jan 2018

SEC charges YouPlus and CEO with defrauding investors

The SEC charged machine-learning startup YouPlus and its CEO Shaukat Shamim with defrauding investors. Shamim allegedly made false statements about the company's revenue and customer numbers, including providing falsified bank statements. The scheme unravelled when Shamim confessed to investors that the company had earned less than $500,000 and had only four paying customers since 2013. The SEC is seeking permanent injunctions, civil penalties, and an officer-and-director bar.

Company involved
YouPlus
AI system involved
YouPlus machine-learning tool

1 source article · read the reporting →

WF-ZUBAPG1 Apr 2025

NYPD Facial Recognition Leads to Wrongful Arrest of Trevis Williams

In April 2025, Trevis Williams was arrested by the NYPD after a facial recognition program matched his mug shot to a suspect in a February flashing incident, despite an eight-inch height difference and alibi evidence. The victim identified him from the AI-suggested photo array. Mr. Williams spent over two days in jail before the case was dismissed in July. The incident highlights the risks of using facial recognition on low-quality surveillance images.

Company involved
New York Police Department

2 source articles · read the reporting →

LinkedIn Used by Foreign Spies with AI-Generated Photos to Target US Officials

Foreign intelligence operations created fake LinkedIn profiles with AI-generated photos to connect with US politicians, lobbyists, and government officials. The fake accounts, such as 'Katie Jones,' sent connection requests to gain credibility and access. LinkedIn removed the account after being contacted by the Associated Press, but the platform remains vulnerable to such espionage tactics.

Company involved
LinkedIn

1 source article · read the reporting →

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