The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

179 incidents closest to “Mews Payments” · matched on meaning · public reporting

Just Eat UK couriers deactivated by AI for minor overpayments

Just Eat UK couriers were deactivated from the platform after an AI system flagged them for alleged overpayments as small as £1.35. The system used GPS data to detect drivers moving away from restaurants while waiting for orders. Drivers claim they were asked to move by restaurant staff and that the deactivation was done with little human oversight. A report by Worker Info Exchange details eleven cases, and the company says each case is reviewed by a human before deactivation.

Company involved
Just Eat

10 source articles · read the reporting →

WF-LTIGT71 Apr 2015

Polish school fined for processing students' fingerprints without legal basis

Primary School No. 2 in Gdansk used a biometric fingerprint reader to identify students for meal payment verification. The system processed the biometric data of 680 children without a valid legal basis, as the school could have used alternative identification methods. The Polish Personal Data Protection Office (UODO) imposed a fine of PLN 20,000 ($5,300) and ordered the erasure of the data. The authority also noted that students without biometric identification were required to wait at the end of the queue, constituting unequal treatment.

Company involved
Primary School No. 2 in Gdansk

6 source articles · read the reporting →

Amazon accused of using Project Nessie algorithm to inflate prices

Amazon is accused of using a secret algorithm called Project Nessie to inflate prices on its platform. The algorithm monitored competitors' prices and raised its own, then reverted if rivals didn't follow. The practice was revealed through an FTC lawsuit. Amazon says it scrapped the program in 2019 and denies wrongdoing.

Company involved
Amazon
AI system involved
Project Nessie

10 source articles · read the reporting →

WF-ZLB0SU9 Dec 2024

Embodied shuts down, Moxie robot stops working for children

Embodied, the maker of the Moxie robot for autistic children, announced it is shutting down due to financial difficulties. As a result, the cloud-dependent Moxie robot will stop functioning within days. Customers report emotional distress as children lose their robotic companions, and no refunds are being offered.

Company involved
Embodied, Inc.
AI system involved
Moxie

5 source articles · read the reporting →

WF-W2CRPI23 Dec 2023

Midjourney v6 accused of generating near-identical copyrighted images

Midjourney's v6 image generator has been criticized for producing images that closely resemble copyrighted movie scenes, such as a Joaquin Phoenix Joker scene. Artist Reid Southen accused the company of using copyrighted content without a license and said his account was banned. Midjourney has updated its terms of service to hold users responsible for intentional copyright infringement. The company faces multiple lawsuits over training data.

Company involved
Midjourney
AI system involved
Midjourney v6

7 source articles · read the reporting →

WF-EGFRVT1 Sep 2026

Denver woman files federal lawsuit claiming Flock cameras were misused to falsely charge her with theft - Denver7

Flock Safety cameras tracked Chrisanna Elser's vehicle and were used to identify her as a suspect, leading police to falsely charge her with theft.

Company involved
Flock Safety
AI system involved
Flock Safety

1 source article · read the reporting →

WF-4C6DG26 Oct 2026Arabic

McDonald's Sued for Using AI to Manipulate Menu Prices

تُقاضى شركة ماكدونالدز لاستخدامها الذكاء الاصطناعي للتلاعب بأسعار قوائم الطعام. - Vietnam.vn

McDonald's is facing a class-action lawsuit in the US alleging it used an AI-powered pricing system to coordinate menu prices across franchises, potentially violating antitrust laws. The company denies the claims, stating that franchisees still determine their own prices and that the tools are common in the industry.

Company involved
McDonald's

1 source article · read the reporting →

Universal and Warner press court to end US musicians’ lawsuit over Udio, Suno deals - Music Business Worldwide

Record labels licensed union musicians' recordings to AI music companies without additional payment or credit.

Company involved
Universal Music Group, Warner Records
AI system involved
Suno, Udio

1 source article · read the reporting →

Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa

The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.

Company involved
Safaricom PLC

1 source article · read the reporting →

WF-DYFXMR11 Nov 2022

Air Canada ordered to pay customer after airline's chatbot misguided him about fares - Daily Hive

The chatbot told a customer he could apply for bereavement fares retroactively, leading him to book flights at full price expecting a partial refund.

Company involved
Air Canada

1 source article · read the reporting →

Police charge nine more in $34m deepfake crypto scam - The Standard (HK)

The AI generated fake identities and deepfake videos to trick victims into transferring cryptocurrency to fraudulent wallets.

1 source article · read the reporting →

← Newerpage 8 of 8