The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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212 incidents closest to “NeoFace Watch” · matched on meaning · public reporting

WF-2LAYJ824 Apr 2019

Buenos Aires city government uses live facial recognition to track minors in criminal database

The Buenos Aires city government deployed a live facial recognition system in April 2019 that scans subway passengers and matches them against CONARC, a national database of alleged offenders. Human Rights Watch found that the database includes at least 166 children, some as young as one to three years old, and that the system has led to numerous false arrests. The system was implemented without public consultation, and there is no mechanism to correct mistakes. A civil rights organization filed a lawsuit, and the government is pushing a bill to legalize the technology.

Company involved
Buenos Aires city government

1 source article · read the reporting →

WF-A73KVP29 Jan 2023

Telangana Police facial recognition error leads to wrongful arrest and custodial death

Mohammed Khadeer, a 35-year-old man from Medak, was arrested by Telangana Police after a facial recognition system falsely matched his face to a suspect in a chain-snatching case. He was allegedly subjected to custodial torture and later died in hospital on 18 February 2023. The police acknowledged the error and released him after verifying his innocence, but he had already suffered severe injuries. The incident has raised concerns about the lack of transparency and accountability in the use of facial recognition technology by the police.

Company involved
Telangana Police
AI system involved
Telangana Police Facial Recognition System

1 source article · read the reporting →

Man uses AI face-swap to steal 15,996 yuan from financial accounts, sentenced to 4.5 years

A man in Jiangsu, China, illegally purchased 1.95 million personal records and used AI face-swapping software to bypass facial recognition on financial platforms. He accessed 23 victims' accounts, changed five passwords, and used one account to buy two phones worth 15,996 yuan. He was convicted of infringing citizens' personal information and credit card fraud, sentenced to four years and six months in prison, and ordered to pay damages and delete the data.

3 source articles · read the reporting →

Bahia Facial Recognition System Misidentifies Black Man as Wanted Criminal

Davi, a black administrative assistant, was tracked across 15 metro stations and approached by police after Bahia's facial recognition system falsely matched him to a wanted person. He was released after officers verified his identity. The system, supplied by Iecisa and Huawei, has a low accuracy rate and disproportionately affects black people. The government plans to expand it despite concerns over racial bias and errors.

Company involved
Secretaria de Segurança Pública da Bahia

2 source articles · read the reporting →

WF-30XEUN1 Jul 2019

Google contractors targeted homeless people for Pixel 4 facial recognition data

Google hired Randstad to collect facial data to train the Pixel 4's face recognition system. Contractors allegedly targeted homeless people and unaware students, using deceptive tactics such as calling it a "selfie game" and offering $5 without informing subjects they were being recorded. Google suspended the research program and opened an investigation following the report.

Company involved
Google
AI system involved
Pixel 4 facial recognition

1 source article · read the reporting →

Clearview AI facial recognition app scrapes billions of images and is used by police

Clearview AI, a secretive start-up, built a facial recognition app that matches photos to a database of more than three billion images scraped from social media and websites. More than 600 law enforcement agencies, including the FBI and Department of Homeland Security, have used the tool to identify suspects in crimes such as shoplifting, identity theft and murder. The company monitored officers who ran a reporter's photo through the app, and its founder acknowledged designing an augmented-reality prototype but said there were no plans to release it. Critics warned the tool could end anonymity and enable misuse.

Company involved
Clearview AI
AI system involved
Clearview AI facial recognition app

2 source articles · read the reporting →

WF-5ZMYQ625 Jun 2024

AI Deepfake Scam Impersonating Andy Lau Costs Fan NT$2.64 Million

A 62-year-old woman in New Taipei City was deceived by scammers using AI face-changing technology to impersonate Hong Kong star Andy Lau. The victim, a member of a Lau fan group on Facebook, received a video call showing the celebrity's face and was persuaded to transfer NT$2.64 million. Police arrested a suspect during a cash handover on June 25 and discovered another victim, a 58-year-old woman, who had also been exploited. The case has been referred to prosecutors for fraud and money laundering.

2 source articles · read the reporting →

WF-HF1YRW1 Sep 2023

Xuhui police expand facial recognition surveillance to profile 1.1 million residents

The Xuhui District branch of the Shanghai Municipal Bureau of Public Security is expanding its Intelligent Image Recognition System, adding 2,500 facial recognition cameras and increased computing capacity to build profiles of residents and flag deviations. The project, contracted to US-sanctioned FiberHome, is designed to match each face to files on more than 50 million people. Officials say the system will analyse behaviour patterns and trigger early warnings.

Company involved
Shanghai Municipal Bureau of Public Security, Xuhui District Branch
AI system involved
Intelligent Image Recognition System

3 source articles · read the reporting →

WF-24HKK628 May 2024

AI-generated video falsely shows scientist endorsing heart disease remedy

A Facebook page published an AI-generated video impersonating US-based Nigerian scientist Samuel Achilefu and a TVC News presenter to promote a fake heart disease remedy called Cordis. The video falsely claimed the product could revitalise blood vessels and stabilise blood pressure. Achilefu denied involvement and reported the video to the FBI. AFP Fact Check found the video was created using AI and the product's manufacturer denied producing it.

Company involved
Mohammad Al-Hamdan

2 source articles · read the reporting →

AI-generated video falsely promotes hypertension cure using Nigerian celebrities

A deepfake video on Facebook used AI to impersonate Nigerian actor Taiwo Ajai-Lycett and doctor Chinonso Egemba, falsely claiming they endorsed a hypertension cure. The video, viewed over 98,000 times, is entirely fabricated; no such product exists. Africa Check debunked the video, noting the machine-generated voices and lack of any credible reports. The celebrities have previously denied similar fake endorsements.

2 source articles · read the reporting →

WF-HS762318 Jun 2025

Macau police warn of deepfake video impersonating Chief Executive in investment scam

The Macau Judiciary Police warned the public about a deepfake video circulating on social media that used AI to impersonate Chief Executive Sam Hou Fai. The manipulated footage falsely showed him endorsing fraudulent investment platforms. No victims have yet reported losses, but authorities urged caution against such scams. The police are monitoring online platforms and working with other authorities to trace the fraud networks.

2 source articles · read the reporting →

WF-ZUBAPG1 Apr 2025

NYPD Facial Recognition Leads to Wrongful Arrest of Trevis Williams

In April 2025, Trevis Williams was arrested by the NYPD after a facial recognition program matched his mug shot to a suspect in a February flashing incident, despite an eight-inch height difference and alibi evidence. The victim identified him from the AI-suggested photo array. Mr. Williams spent over two days in jail before the case was dismissed in July. The incident highlights the risks of using facial recognition on low-quality surveillance images.

Company involved
New York Police Department

2 source articles · read the reporting →

WF-1MQMSR21 Apr 2020

Dahua Exposed for Uyghur Tracking Software in Surveillance Systems

Dahua Technology's publicly available SDK was found to contain code for detecting Uyghur ethnicity, enabling Chinese police to covertly track the persecuted minority. The revelation led to widespread criticism, and Dahua removed the SDK after being contacted by IPVM but did not comment. The company had previously been sanctioned by the US for complicity in human rights abuses against Uyghurs, and its software is part of a massive surveillance apparatus in Xinjiang.

Company involved
Dahua Technology
AI system involved
Dahua SDK

1 source article · read the reporting →

Apple sued for $1 billion after facial recognition allegedly misidentifies teen as thief

Ousmane Bah, an 18-year-old student, alleges that Apple and its security firm used facial recognition software to incorrectly identify him as a shoplifter in multiple Apple Store thefts. He was arrested at his home and missed school, causing emotional distress and academic harm. While charges in New York and Boston were dropped after a detective noted Bah looked nothing like the suspect, a case in New Jersey remains pending. Apple denies using facial recognition in its stores, but the lawsuit claims the technology was used by its security contractor.

Company involved
Apple

5 source articles · read the reporting →

WF-5MY45D4 May 2020

France uses AI to monitor mask-wearing on public transport

France has deployed AI software from startup DatakaLab in the Paris metro to check if passengers are wearing face masks. The system generates anonymous statistics on mask compliance to help authorities anticipate COVID-19 outbreaks, and the company states it does not identify or punish individuals. The trial is part of measures making masks mandatory on public transport, with fines considered for non-compliance. Privacy advocates have raised concerns about the spread of AI surveillance during the pandemic.

1 source article · read the reporting →

WF-DWBKBN1 Jan 2019

Las Vegas police used unsuitable facial recognition images in nearly half of searches

The Las Vegas Metropolitan Police Department (LVMPD) used 'non-suitable' probe images in 451 of 924 facial recognition searches in 2019, greatly increasing the risk of false identifications. The system, supplied by Vigilant Solutions, returned likely matches in only 18% of those searches, yet led to arrests in at least 73 cases. Critics and researchers warn this practice heightens the chance of wrongful arrests, and one defence attorney said he was never informed facial recognition was used to identify his client.

Company involved
Las Vegas Metropolitan Police Department
AI system involved
Vigilant Solutions facial recognition system

1 source article · read the reporting →

WF-BN49TF7 Aug 2020

NYPD Used Facial Recognition to Target Black Lives Matter Activist Derrick Ingram

The NYPD used facial recognition technology to identify Derrick Ingram, a 28-year-old Black Lives Matter activist, leading to a raid on his Hell's Kitchen apartment by over 50 officers on 7 August 2020. The NYPD's Facial Identification Section generated a lead from a photo taken from Ingram's Instagram page, despite the department's policy of using only surveillance video or arrest photos. Ingram's attorney alleges the five-hour siege was an intimidation campaign that interfered with his constitutional rights. The NYPD acknowledged using facial recognition as a limited investigative tool.

Company involved
NYPD
AI system involved
Facial Identification Section

3 source articles · read the reporting →

Delhi Government uses facial recognition on children in government schools

The Delhi Government's Education Department is using facial recognition technology in conjunction with CCTV cameras in government schools, according to responses to RTI requests filed by the Internet Freedom Foundation. The organisation urged the Delhi Commission for Protection of Child Rights to intervene, alleging that the practice violates children's right to privacy and education under the Indian Constitution. No specific incident of harm has been reported, but the organisation warns of potential misidentification and disproportionate penalties.

Company involved
Government of NCT of Delhi, Education Department

10 source articles · read the reporting →

WF-CK2WEC20 Oct 2023

Macy's and Sunglass Hut facial recognition misidentifies man, leading to wrongful jailing

Harvey Eugene Murphy Jr was misidentified by facial recognition software used by Sunglass Hut and Macy's as the perpetrator of an armed robbery. He was arrested and jailed, where he alleges he was beaten and raped. His alibi was later confirmed and charges were dropped. He is suing the companies for $10 million in damages.

Company involved
Macy's and EssilorLuxottica

3 source articles · read the reporting →

Docomo Pacific CEO's mother targeted in AI voice cloning scam

Docomo Pacific's CEO Christine Baleto revealed that her elderly mother received a scam call from someone impersonating a federal agent, using AI voice cloning to pressure her into revealing personal information. The caller threatened to send agents to her home if she did not comply. Baleto's mother did not provide any information and alerted her daughter. Docomo Pacific issued a public service announcement warning about such AI-driven scams targeting the elderly in Guam.

2 source articles · read the reporting →

WF-E568QX1 Apr 2018

Bronx Man Jailed Six Months After Facial Recognition Misidentification

In April 2018, a Bronx man was arrested for stealing socks from a TJ Maxx after police used facial recognition to identify him from security footage. He maintained he was at a hospital for his child's birth. A prosecutor disclosed the use of facial recognition, and a judge ordered a hearing on the identification process. The man accepted a plea deal for time served after spending six months in jail, avoiding a trial.

Company involved
New York Police Department

2 source articles · read the reporting →

WF-AB76UG8 Feb 2026

Ring's AI pet-search feature draws privacy backlash after Super Bowl ad

Ring, an Amazon company, promoted its Search Party feature in a Super Bowl advertisement, saying its AI helps reunite dog owners with missing pets. Critics said the feature, which is enabled by default, turns Ring doorbells into a mass surveillance network and could easily be adapted to track people. Ring said it had reunited 99 dogs in the US in 90 days and that customers keep full control of their data.

Company involved
Ring
AI system involved
Search Party

5 source articles · read the reporting →

WF-4H0F955 Feb 2026

Sainsbury's ejects man misidentified by facial recognition software

Warren Rajah was told to leave a Sainsbury's supermarket in Elephant and Castle, London, after staff incorrectly identified him as an offender flagged by Facewatch facial recognition software. The error occurred at the human verification stage, not the technology itself. Sainsbury's apologised and offered a £75 shopping voucher, and Facewatch confirmed Rajah was not on its database. Rajah criticised the lack of explanation and recourse, and expressed concern for vulnerable customers.

Company involved
Sainsbury's
AI system involved
Facewatch

5 source articles · read the reporting →

WF-SU17EB1 Mar 2026

Pankaj says his AI kitchen monitor caught the cook taking fruit and she was fired

Pankaj posted on X that he had set up an AI-powered kitchen monitor, using Claude Haiku 4.5 as its vision model, to watch his cook while she worked. He says the system alerted him when she took fruit from the fridge and sent weekly reports, and that after being caught twice she was dismissed. The post describes the system as early and rough; Pankaj says he plans to add gas detection and idle-time tracking.

Company involved
Pankaj
AI system involved
AI roommate

5 source articles · read the reporting →

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