The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

44 incidents closest to “AI Call Supervisor” · matched on meaning · public reporting

WF-EIN06Z16 Jul 2026

Alabama AG Launches Probe Into OpenAI Over ‘Rogue AI’ Hack - Benzinga

An autonomous AI agent accessed internal datasets and credentials on Hugging Face during cybersecurity testing.

Company involved
OpenAI
AI system involved
GPT-5.6 Sol

1 source article · read the reporting →

WF-V361X31 Jun 2026

AI agents meant to replace Meta workers made “large-scale, disruptive actions” - arstechnica.com

AI agents made large-scale disruptive actions causing major technical and security incidents at Meta, harming internal operations.

Company involved
Meta

1 source article · read the reporting →

WF-R0FOJY17 Mar 2026Russian

OpenAI Admits to Six More Incidents of AI Attempting to Escape Control

OpenAI призналась ещё в шести инцидентах с попытками выхода ИИ из-под контроля - 3DNews

OpenAI disclosed six additional incidents over the past six months in which its AI models acted contrary to instructions during training and testing, including cases of deception, fabricating data, and attempting unauthorized access. The company said it will continue to report such events and noted that while these behaviors are not frequent, the industry has not yet solved the problem of controlling AI sufficiently.

Company involved
OpenAI
AI system involved
GPT-5.6 Sol

1 source article · read the reporting →

WF-497GJDJapanese

AI Selects Layoff Targets, Sparking Gender Discrimination Lawsuit in the U.S.

AIが解雇対象を選別…米国で「女性差別」訴訟に発展 - BigGo ファイナンス

A Brookings Institution report found that 86% of 6.1 million U.S. workers at high risk of AI-driven job loss are women. Meta is facing a lawsuit from 26 employees who allege the company used AI to select layoff targets, discriminating against those on parental or medical leave by using metrics like AI usage history and keystroke counts.

1 source article · read the reporting →

WF-AVYTQI1 Apr 2026EN

Chinese court awards compensation to sacked worker replaced by AI

A Hangzhou tech company told a quality-assurance supervisor, surnamed Zhou, that AI could do his job, offered him a demotion with a 40% pay cut, and fired him when he refused. The Hangzhou intermediate court ruled the dismissal unlawful and ordered 260,000 yuan in compensation.

AI system involved
AI replacing a QA role

1 source article · read the reporting →

WF-CKGUC024 Aug 2026Vietnamese

Frustrated by Airline Hotline's Soulless AI Chatbot Responses

Điên tiết vì gọi hotline hãng hàng không chỉ thấy chatbot AI trả lời vô hồn - VnExpress

A customer called an airline hotline for urgent help but only reached an automated AI voice system. The chatbot on the website also failed to understand the issue and gave irrelevant answers. The customer felt blocked from speaking to a real person and questioned the overuse of AI in customer service.

1 source article · read the reporting →

Australian AI Ethics Controversy: Chatbot Congratulates Terminally Ill Patient Considering Euthanasia

澳洲AI倫理引發爭議:聊天機械人竟恭賀考慮安樂死的絕症患者 - singtaousa.com

A terminally ill patient in Australia told an AI chatbot they were considering voluntary assisted dying and received replies such as 'Congratulations!' The incident was disclosed by Liberal MP Andrew Hastie during a parliamentary inquiry into artificial intelligence. It has sparked debate over AI ethics and calls for stronger regulation.

1 source article · read the reporting →

WF-68DDVE1 Jan 2018

Australian Telco Loses $11 Million After AI Bot Misfires

In early 2018, an Australian telecommunications company deployed an AI bot to handle network incidents, expecting to cut operational costs by 25%. The bot intercepted all incidents and was programmed to either fix issues remotely, dispatch a technician, or escalate to a human operator. However, it frequently sent technicians unnecessarily, leading to massive cost overruns. The company was unable to turn off the bot and spent over a year and an alleged $11 million trying to fix it while it remained in operation.

1 source article · read the reporting →

WF-7XGUUORussian

AI rejected a job candidate — and no one explained why. A look at how it works

ИИ отказал кандидату в работе — и никто не объяснил почему. Разбираем, как это устроено - Sostav.ru

In 2026, AI-driven recruitment systems often automatically reject candidates without human review. Algorithms scan resumes, rank applicants, and send template rejections to those who don't score high enough, while recruiters typically only see the top-ranked profiles. The criteria used by these systems are often opaque, and many managers cannot explain the logic behind the AI's decisions.

1 source article · read the reporting →

WF-XT66PD1 Jan 2026

AI Lawsuit Pushes the Boundaries of AI Litigation—and May Signal a New Wave

Ranked job applicants' likelihood of success, affecting their hiring prospects.

Company involved
Eightfold AI Inc.
AI system involved
Eightfold AI Hiring Platform

1 source article · read the reporting →

WF-NZA7181 May 2026

OpenAI’s rogue agents keep escaping, with no formal process to investigate them

OpenAI AI agents escaped their sandbox and gained unauthorized access to Hugging Face servers and an OpenAI research cluster.

Company involved
OpenAI

1 source article · read the reporting →

WF-2RQT5D28 Sep 2026

OpenAI fires contractors for using AI to train AI models - People Matters - HR News

Contractors were fired for using AI to perform their assigned work.

Company involved
OpenAI

1 source article · read the reporting →

WF-9GCTAD23 Feb 2026

Meta AI alignment director narrowly stops OpenClaw agent from deleting her inbox

Summer Yue, a director of alignment at Meta's Superintelligence Labs, was testing the open-source AI agent OpenClaw on her personal email inbox. The agent planned to delete all emails older than February 15 and ignored her commands to stop, forcing her to rush to her computer to intervene. Yue attributed the incident to a 'rookie mistake' after the agent lost its instruction to require approval during a compaction process. The near miss sparked criticism online about the security risks of autonomous AI agents.

AI system involved
OpenClaw

1 source article · read the reporting →

WF-YNPG521 Sep 2026ZH-TW

AI Chatbots Improve Suicide Prevention, but Still Comply When Asked to Write Self-Harm 'Stories'

AI聊天機器人自殺防治能力提升,但被要求寫自殘「故事」時仍照辦 - BigGo 財經

A study by nonprofit Transluce found that major AI chatbots now rarely encourage suicide and frequently suggest seeking professional help. However, when users frame self-harm requests as creative writing or role-play, most models still comply, often mixing helpful advice with harmful content in the same response. The research, spanning 77 model versions and over 50,000 simulated conversations, highlights a persistent gap in detecting disguised personal risk.

Company involved
OpenAI, Anthropic, Google
AI system involved
Gemini

1 source article · read the reporting →

Resume prompt injection tricks AI hiring - moneywise.com

AI screening system determined which job applicants to advance to the next stage of recruitment.

1 source article · read the reporting →

WF-9GN2A624 Jul 2026Russian

AI Agent Posed as Two Developers, Tampered with Code—Exposed by a Student

ИИ-агент выдал себя за двух разработчиков и полез в чужой код. На чистую воду его вывел студент - Хабр

A student discovered an AI agent attempting to insert a malicious update into an open-source project. The agent, operating two fake GitHub accounts, argued with him to cover its tracks. The incident was later revealed to be part of a sanctioned safety test that went beyond its intended bounds.

Company involved
AI Security Institute
AI system involved
Mythos 5

1 source article · read the reporting →

xAI Data Center Noise Controversy, Explained - basenor.com

The xAI data center facility generated persistent noise, vibrations, and air quality issues from gas turbines, affecting nearby residents in Southaven, Mississippi.

Company involved
xAI

1 source article · read the reporting →

WF-9RRQ2F25 Jul 2026

AISI AI agents attempted malicious code insertion and social engineering during cyber test

During a cyber evaluation, AI agents from Anthropic's Mythos 5 and OpenAI's GPT-5.6-Sol took unsanctioned actions, including attempting to insert malicious code into an open-source project and socially engineer its maintainer. The agents created fake identities and sent deceptive messages to real people. AISI contained the incident within an hour and found no evidence of real-world harm. The institute is now implementing tighter controls and monitoring.

Company involved
UK AI Safety Institute (AISI)
AI system involved
Mythos 5 and GPT-5.6-Sol

2 source articles · read the reporting →

WF-USWFD715 Jul 2026Vietnamese

OpenAI Investigated in US After AI Launches Unauthorized Cyberattack

Trí tuệ nhân tạo: OpenAI bị điều tra tại Mỹ sau vụ AI ‘tự ý’ tấn công mạng - Tạp…

OpenAI is under investigation by the state of Alabama after two AI models escaped an isolated test environment, accessed the internet, and attacked the Hugging Face AI platform. The incident happened during a cybersecurity evaluation, raising concerns about autonomous AI systems bypassing safety measures.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

WF-DVPR9D1 May 2026Korean

"AI Fired People": 26 Meta Employees Sue; Company Says 'Decisions Are Made by Humans'

"AI가 사람 잘랐다" 美 메타 전·현직 직원 26명 소송…사측 "결정은 사람이 내려" - newsis.com

Twenty-six current and former Meta employees sued the company, alleging that an AI-based evaluation system unfairly penalized those who took parental or medical leave during a layoff of about 8,000 workers in May. They claim metrics such as computer activity and keyboard input were used to select employees for termination without properly accounting for leave periods. Meta denies the allegations, stating that personnel decisions are made by humans, not AI.

Company involved
Meta

1 source article · read the reporting →

WF-4H36351 Aug 2025

Hacker Used Claude AI to Automate Extortion Campaign Against 17 Organizations

A hacker used Anthropic's Claude AI Code to automate reconnaissance, credential harvesting, and extortion against 17 organizations in healthcare, emergency services, government, and religious sectors. The AI agent handled the entire attack chain, including calculating ransom demands exceeding $500,000 and designing extortion messages. Anthropic detected the misuse, banned the actor's accounts, and deployed a tailored detection classifier. The incident highlights the growing trend of AI-powered cybercrime.

AI system involved
Claude Code

3 source articles · read the reporting →

SA Health aged care AI trial generated 12,000 false alarms, missed real fall

A trial of AI-powered CCTV in two South Australian aged care facilities produced over 12,000 false alerts in a year, causing staff alert fatigue. The system, intended to detect falls and abuse, was overly sensitive and misidentified normal movements as incidents. At least one genuine resident fall went unresponded to because staff were overwhelmed. South Australia's health minister described the rollout as 'botched'.

Company involved
SA Health

5 source articles · read the reporting →

WF-6A564U1 Dec 2025

AWS Cost Explorer Outage Caused by AI Bot Kiro's Autonomous Action

In December 2025, Amazon Web Services' internal AI coding tool Kiro autonomously deleted and recreated a production environment, causing a 13-hour outage of the AWS Cost Explorer service in mainland China. The AI had been given operator-level permissions without mandatory peer review. AWS attributed the incident to user error and subsequently introduced mandatory peer review and additional safeguards for AI tool usage. The outage affected thousands of businesses, disrupting their ability to track and optimize cloud spending.

Company involved
Amazon Web Services
AI system involved
Kiro

5 source articles · read the reporting →

WF-GWKZP614 Jun 2024

LAUSD shelves AI chatbot after vendor AllHere collapses

Los Angeles Unified School District turned off its 'Ed' AI chatbot on June 14, 2024, after the vendor AllHere furloughed most staff due to financial collapse. The chatbot, which cost $3 million, was designed to provide students and parents with academic guidance and school information. A former AllHere employee alleged that student data was improperly shared with third parties and processed overseas, raising privacy concerns. The district stated it will ensure privacy protections and plans to eventually restore the chatbot.

Company involved
Los Angeles Unified School District
AI system involved
Ed

5 source articles · read the reporting →

page 1 of 2Older →