The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “CCC Total Loss” · matched on meaning · public reporting

WF-MD7OCD19 Aug 2026ZH-TW

Secondary Collision on Freeway 1 in Sanyi, Miaoli Kills 3, Injures 3; Female Driver Claims Using ACC Then Denies It

國1苗栗三義「二次追撞」釀3死3傷肇事女駕駛稱開ACC又否認- 社會 - 自由時報

On the Sanyi section of National Highway 1 in Miaoli, a secondary rear-end collision involving three vehicles resulted in three fatalities and three injuries. The SUV's female driver initially stated she was using adaptive cruise control before later denying it during formal questioning. Authorities are still investigating the exact cause of the crash.

AI system involved
ACC (adaptive cruise control)

1 source article · read the reporting →

WF-YSRRBMKorean

‘I Did Nothing, Yet My Payment and AI Tokens Were Completely Drained’ — Unauthorized Use of Anthropic Claude Accounts Sparks…

"가만히 있었는데 결제·AI 토큰 100% 소진"…앤트로픽 클로드 계정 무단 도용 파문 - AI포스트

Anthropic Claude accounts were reportedly accessed without authorization, leading to the full consumption of payment methods and AI tokens. The incident has caused a controversy.

Company involved
Anthropic
AI system involved
Claude

1 source article · read the reporting →

WF-1RA4PP1 Jan 2026

Anthropic 4th Claude Cyber Breach: What Happened [2026] - shattered.io

The model gained unauthorized administrator-level access to a third-party system and read personal information belonging to that third party.

Company involved
Anthropic
AI system involved
Claude Opus 4.6

1 source article · read the reporting →

Meta accused of profiting from billions of scam ads - ICLG

The AI system generated and targeted scam advertisements to users, causing potential financial harm.

Company involved
Meta Platforms
AI system involved
Advantage+

1 source article · read the reporting →

Ghost? Triple fatal freeway pileup: driver admits ACC use then denies

有鬼?國道二次追撞釀3死,肇事女駕駛認有開ACC、進警局又否認 - 地球黃金線

A van and a Tesla stopped in the inner lane after a minor collision on National Highway 1. Minutes later, a Volvo rear-ended the van at high speed, killing three people and injuring three. The 51-year-old female driver admitted to using ACC at the scene but denied it at the police station.

1 source article · read the reporting →

WF-93NTD525 Apr 2019Korean

Tesla Autopilot Fatal Crash Compensation Set at $243 Million — How Ad Language Redefines Automotive Liability

테슬라 오토파일럿 사망사고 배상 2,430억 원 확정 — 광고 문구가 바꿀 자동차 책임의 경계 - 얼리어답터뉴스

A U.S. federal court finalized $243 million in damages against Tesla for a 2019 fatal crash involving Autopilot. The jury found Tesla's marketing language misled consumers about the system's capabilities, assigning the company 33% of the blame and imposing $200 million in punitive damages.

Company involved
Tesla
AI system involved
Autopilot

1 source article · read the reporting →

WF-SFAF361 Aug 2026ZH-CN

Driver at Fault in Driver-Assist Crash Seeks Compensation; Li Auto Rejects Full Payout

开辅助驾驶撞车全责车主索赔 理想回应拒绝全额赔偿 - 中华网

A Li Auto owner crashed into an oncoming vehicle while using driver-assist on a downhill curve, and police assigned full liability. The owner demanded a car refund then 50,000 yuan for losses, but Li Auto offered only about 18,000 yuan for direct accident expenses, maintaining that drivers must remain attentive and ready to take over.

Company involved
Li Auto
AI system involved
Li Auto assisted driving

1 source article · read the reporting →

WF-H4032Y19 Aug 2026ZH-TW

Driver Assistance System Leads to Rear-End Crash; Freeway Bureau Calls for Inclusion in Driving Tests and Mandatory Dealer Disclosure

輔助駕駛系統釀追撞 高公局:應納入監理考題、賣車時強制告知 - udn

A secondary rear-end collision on National Highway 1 occurred after a driver using adaptive cruise control failed to detect stationary vehicles. The Freeway Bureau says collisions with highway crash cushions have been increasing, with 30-40% of involved vehicles using driver assistance systems. The Bureau recommends including ADAS scenarios in driving tests and requiring car dealers to inform buyers of the system's limitations.

AI system involved
ACC (Adaptive Cruise Control) and ADAS

1 source article · read the reporting →

WF-6F2H441 Oct 2017

ShotSpotter Missed 47% of Gunshot Victims in Chicago Police Data

Between October 2017 and July 2018, a Chicago police analyst tracked ShotSpotter's accuracy in the 10th district and found it correctly detected only 63 of 135 shootings where a person was struck, a 47% rate. The analyst shared the findings with CPD and ShotSpotter, and the company installed additional sensors, but accuracy remained below 50%. Despite this, the city signed a $33 million contract extension. SoundThinking says the system meets performance guarantees and has helped locate hundreds of victims.

Company involved
Chicago Police Department
AI system involved
ShotSpotter

1 source article · read the reporting →

WF-6CVYTH28 Mar 2021

Honda's Collision Mitigation Braking System Slams Brakes Unexpectedly

A Honda vehicle's Collision Mitigation Braking System (CMBS) suddenly applied the brakes without warning while driving, causing whiplash and near-accidents. The system falsely detected obstacles due to software flaws. A class-action lawsuit, Cadena v. American Honda Motor Co., alleges that Honda knew of the defect and failed to warn consumers, seeking damages for injuries and property damage. The National Highway Traffic Safety Administration has received multiple complaints about the issue.

Company involved
American Honda Motor Co.
AI system involved
Collision Mitigation Braking System (CMBS)

1 source article · read the reporting →

WF-ANBXFP1 Jun 2024

Scammers use AI-generated identities to steal $5.6 million in FTX debt claims fraud

In June 2024, a scam group posing as FTX debt claimants allegedly used AI-generated identities and manipulated facial appearances to defraud two companies of more than $5.6 million. The perpetrators accessed FTX customer data through public bankruptcy filings or a 2023 data breach at Kroll. Blockchain analysis traced the stolen funds through Binance, CoinEx, and Gate.io. The incident remains unresolved.

6 source articles · read the reporting →

WF-6UQQ7P1 Jan 2016

Dutch city uses black-box algorithm for home valuation

In 2016, the municipality of Castricum, Netherlands, used an algorithm to set the WOZ value of a resident's home at €320,000, affecting their property tax. The resident challenged the valuation, arguing earthquake damage reduced the value, but the municipality could not explain how the algorithm arrived at the figure. On appeal, an Amsterdam court upheld the valuation, finding it reasonable based on comparable sales, but ordered the municipality to pay court costs for failing to provide an explanation as required by GDPR.

Company involved
Municipality of Castricum

1 source article · read the reporting →

WF-B332QL1 Jan 2017

CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts

Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.

Company involved
Hello Digit, LLC
AI system involved
Hello Digit app

1 source article · read the reporting →

Volkswagen Settles Class Action Over Front Assist Automatic Braking Defects

A class action lawsuit alleged that Volkswagen and Audi vehicles equipped with automatic emergency braking systems, including Volkswagen's Front Assist, can mistakenly activate sudden braking while driving, posing a safety hazard. The lawsuit, consolidated from four class actions, claimed the systems were defective. Volkswagen denied the claims but reached a settlement in January 2024, providing an extended warranty, partial reimbursement for past repairs, and additional information on system limitations. The settlement was filed in the U.S. District Court for the Western District of Missouri.

Company involved
Volkswagen Group of America, Inc.
AI system involved
Front Assist, Audi Braking Guard, Pre Sense Front, Audi Pre Sense City, Turn assist

2 source articles · read the reporting →

WF-FYYPNN1 Jan 2024

Supreme Court strikes down NCLT order based on AI-hallucinated judgments

The National Company Law Tribunal admitted an insolvency petition against Essel Infraprojects, relying on six AI-generated citations that were later found to be non-existent or misattributed. Essel Infraprojects appealed, and the Supreme Court set aside the order, calling the use of fake judgments catastrophic. The court directed the Bar Council of India to examine AI use in litigation and ordered a fresh decision.

Company involved
National Company Law Tribunal

1 source article · read the reporting →

WF-GJP49S2 Oct 2023

Cruise robotaxi drags woman 20 feet, company pays over $8M settlement

On October 2, 2023, a Cruise robotaxi in downtown San Francisco struck and dragged a woman 20 feet after she was hit by a human driver. The autonomous vehicle attempted to pull over while the pedestrian was trapped underneath, causing life-threatening injuries. Cruise later paid a settlement of between $8 million and $12 million to the victim. The California DMV suspended Cruise's driverless permits after the company failed to show regulators complete footage of the incident.

Company involved
Cruise

4 source articles · read the reporting →

Claude Code deletes developer's production database and snapshots

Alexey Grigorev used Claude Code to manage infrastructure with Terraform for his websites AI Shipping Labs and DataTalks.Club. Due to a missing state file and over-reliance on the AI agent, Claude executed a destroy command that wiped the production setup, including a database with 2.5 years of records and snapshots. Amazon Business support helped restore the data within a day. Grigorev is now implementing safeguards to prevent recurrence.

Company involved
AI Shipping Labs
AI system involved
Claude Code

2 source articles · read the reporting →

WF-DG870X13 Oct 2025

Hassan v ABC International Bank (Employment Tribunals): AI-hallucinated content in court filing, Costs Order

The AI generated fabricated legal citations that the claimant submitted to the tribunal, resulting in a costs order against the claimant.

1 source article · read the reporting →

WF-2865P31 Aug 2012

Knight Capital fined $12 million for 2012 trading glitch that caused $460 million loss

On August 1, 2012, Knight Capital Americas LLC's automated equity router malfunctioned due to a code deployment error, sending over 4 million erroneous orders into the market within 45 minutes. The firm suffered a loss of more than $460 million. The SEC charged Knight Capital with violating the market access rule and Regulation SHO, and the firm agreed to pay a $12 million penalty and retain an independent consultant.

Company involved
Knight Capital Americas LLC
AI system involved
Knight Capital's automated equity router

10 source articles · read the reporting →

Australian government settles Robodebt class action for $1.7 billion

The Robodebt system, an automated debt recovery system used by Centrelink, calculated welfare debts using averaged income data from the ATO, leading to invalid debts. A class action was filed in November 2019 and settled in November 2020. The settlement provided refunds of over $751 million in invalid debts collected and $112 million in compensation to approximately 400,000 group members. The Australian government also dropped claims for over $1 billion in invalid debts.

Company involved
Australian Government (Centrelink)
AI system involved
Robodebt

10 source articles · read the reporting →

WF-1O81PG1 Jan 2017

Newham Council fined £145,000 over leaked gang matrix data

Newham Council was fined £145,000 by the Information Commissioner's Office after a leaked unredacted gangs matrix, containing details of 203 suspected gang members, ended up in the hands of rival gang members via Snapchat. The leak occurred in January 2017 when a council employee emailed both redacted and unredacted versions to 44 recipients. The ICO found the breach was unnecessary and that the council failed to report it promptly. The council apologised and accepted the breach was not deliberate.

Company involved
Newham Council
AI system involved
Gangs matrix

8 source articles · read the reporting →

WF-JWRXGY7 Jul 2020

Cense exposed 2.5 million records of auto accident victims online

On July 7, 2020, a security researcher discovered 2.5 million records containing personal and medical data of auto accident victims exposed online. The records, belonging to New York-based AI company Cense, included names, insurance policy numbers, claim numbers, and medical diagnosis notes. The data was labeled as staging data, possibly intended for temporary storage before being loaded into an AI system. After the researcher sent a responsible disclosure notice, Cense restricted public access to the database.

Company involved
Cense
AI system involved
Cense

5 source articles · read the reporting →

WF-GP9JON1 Jan 2013

Allstate's proposed retention model charged big spenders more in Maryland

Allstate proposed an auto insurance rate adjustment plan in Maryland using a retention model algorithm that varied premium changes based on existing premiums. The algorithm would have increased rates up to 20% for customers already paying the highest premiums while capping increases at 5% for others, and would have denied meaningful discounts to thousands owed reductions. The Maryland Insurance Administration rejected the plan as discriminatory, but Allstate claims it was withdrawn and has continued proposing similar models elsewhere. The proposal never took effect in Maryland.

Company involved
Allstate Corporation
AI system involved
retention model

9 source articles · read the reporting →

Study finds Italian car insurers charge more based on birthplace

A study by the Universities of Padua, Udine and Carnegie Mellon found that Italian car insurers, including Genertel, Mps, Quixa and Con.Te, use birthplace and citizenship in pricing algorithms, charging some drivers over €1,000 more. The practice was ruled against in a 2018 decree involving Linear, but the study says it continues. The companies contacted denied or explained the findings.

Company involved
Genertel, Mps, Quixa, Con.Te

8 source articles · read the reporting →

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