The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

44 incidents closest to “Cytora Limited” · matched on meaning · public reporting

WF-2UC3MQ1 Mar 2026

CPS apologises after AI generates fake legal citations in court documents

The Crown Prosecution Service (CPS) used generative AI to draft court documents for extradition appeals, resulting in the inclusion of non-existent legal authorities. The error was identified by opposing counsel before the hearing and had no impact on the outcome. The CPS apologised to the High Court, attributing the mistake to a failure by a reviewing lawyer to verify the AI-generated content, and undertook an internal review to prevent recurrence. The judge accepted the apology and noted the serious risks of using AI without proper oversight.

Company involved
Crown Prosecution Service

1 source article · read the reporting →

WF-4U7TGM1 Sep 2021

Cigna uses algorithm to deny medical claims without doctor review

Cigna, one of the largest health insurers, used an algorithm called PXDX to automatically deny medical claims. The system flagged mismatches between diagnoses and procedures, and company doctors signed off on denials in batches without reviewing patient files. One patient, Nick van Terheyden, was denied coverage for a $350 vitamin D test that his doctor had ordered. Former employees said the system saved Cigna billions of dollars but left patients with unexpected bills.

Company involved
Cigna
AI system involved
PXDX

10 source articles · read the reporting →

Safe City Malta board renewed despite planned shutdown of surveillance programme

The Maltese government has appointed a new board to run Safe City Malta, the Huawei-developed facial-recognition surveillance project, despite saying in January that the company would be wound down. The board, including Omar Debono, Joseph Cauchi and Nadine Mizzi, was appointed for another year until June 2024. The government had earlier dropped the facial-recognition element over concerns that it would breach Maltese and EU law, and the article reports that nothing has been delivered.

Company involved
Safe City Malta
AI system involved
Safe City Malta

10 source articles · read the reporting →

WF-5QN9B62 Jun 2026

Federal Court: Barron v BT Funds AI Pleading Denied as 'AI Slop' - Wansom AI

The Federal Court denied leave to file an AI-generated pleading, delaying the applicant's case.

1 source article · read the reporting →

WF-JCS1A01 Jul 2025

Lieff Cabraser and Greer Injury Lawyers Announce Federal Class Action Lawsuit Against X.AI Corp and MZX Tech LLC for Nuisance,…

The data centers and gas turbines emitted constant noise, vibrations, and particulate matter, affecting residents' ability to use and enjoy their properties.

Company involved
X.AI Corp and MZX Tech LLC
AI system involved
Colossus I, Colossus II, MACROHARDRR, Minihard data centers and gas turbines

1 source article · read the reporting →

WF-KV5JH28 Jul 2022

ShotSpotter's defamation suit against Vice Media dismissed by Delaware court

ShotSpotter, the company behind the AI gunshot detection system, sued Vice Media for defamation over articles alleging it alters evidence at police request. The Delaware Superior Court dismissed the lawsuit, finding the statements were substantially true or opinion. Vice Media incurred legal costs defending itself, as Delaware's anti-SLAPP law does not allow recovery of fees in this case.

Company involved
ShotSpotter
AI system involved
ShotSpotter

9 source articles · read the reporting →

WF-7U35ZD18 Mar 2024

SEC Charges Delphia and Global Predictions for False AI Claims

The SEC charged Delphia (USA) Inc. and Global Predictions Inc. for making false and misleading statements about their use of artificial intelligence. Delphia claimed from 2019 to 2023 that it used AI and machine learning to predict investments, while Global Predictions falsely claimed in 2023 to be the 'first regulated AI financial advisor'. Both firms settled the charges without admitting or denying the findings, agreeing to pay a total of $400,000 in civil penalties and to cease and desist from further violations.

Company involved
Delphia (USA) Inc. and Global Predictions Inc.

1 source article · read the reporting →

WF-B332QL1 Jan 2017

CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts

Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.

Company involved
Hello Digit, LLC
AI system involved
Hello Digit app

1 source article · read the reporting →

AI chatbots found giving inaccurate financial advice to UK consumers

A Which? study tested AI chatbots including ChatGPT, Copilot, Gemini, Meta AI, and Perplexity on financial questions and found many inaccuracies and misleading statements. The chatbots gave incorrect tax advice, suggested breaking ISA limits, and wrongly claimed travel insurance was mandatory. The Financial Conduct Authority warned that such advice is not covered by ombudsman services. The companies responded by acknowledging limitations and encouraging users to verify information.

Company involved
Meta, OpenAI, Microsoft, Google, Perplexity
AI system involved
Meta AI, ChatGPT, Copilot, Gemini, Perplexity

1 source article · read the reporting →

WF-CXTTFY3 Apr 2025

Barrister and solicitors fined for citing AI-generated fake cases in court

In the case of R (Ayinde) v Haringey, a barrister and solicitors for the claimant cited five fake cases in judicial review grounds. The judge found that the lawyers had misled the court and made wasted costs orders of £2,000 each against the barrister and the solicitors. The article suggests the fake cases may have been generated by an AI bot, and the lawyers failed to verify them.

Company involved
Haringey Law Centre

5 source articles · read the reporting →

Arity collected drivers' data via apps for insurance scores

Popular smartphone apps including Life360, MyRadar and GasBuddy reportedly shared users' location and motion data with Arity, an Allstate-owned company. Arity used the data to calculate driving scores that could be sold to car insurers to set rates. Users were said not to be clearly informed that their data would be used for insurance pricing. Life360 and Arity stated that users had to opt in and that no personally identifiable driving data was shared without consent.

Company involved
Arity
AI system involved
Arity IQ network

2 source articles · read the reporting →

WF-H1SBJN10 Feb 2026

Canary Islands court fines lawyer for AI-generated false case citations

The High Court of Justice of the Canary Islands fined a lawyer €420 for including 48 false case citations generated by a general-purpose AI tool in an appeal brief. The court found the lawyer failed to verify the citations against official databases, breaching the duty of veracity and good faith. The lawyer admitted the facts and expressed remorse, leading to a reduced fine. The court also referred the matter to the local bar association for possible disciplinary action.

Company involved
Tribunal Superior de Justicia de Canarias

4 source articles · read the reporting →

Morgan & Morgan lawyers cite fictional cases generated by AI chatbot

Lawyers at Morgan & Morgan filed a legal brief in a case against Walmart that cited nine cases, eight of which were entirely fictional. The firm admitted that an AI chatbot had generated the non-existent cases. Morgan & Morgan apologised for the error.

Company involved
Morgan & Morgan

10 source articles · read the reporting →

Crisis Text Line shares data with for-profit spinoff Loris.ai

Crisis Text Line, a nonprofit mental health support service, uses an AI-driven chat system to collect data from conversations with people in distress. The organization shares anonymized data with its for-profit spinoff, Loris.ai, which uses it to develop customer service software. Critics raise ethical concerns about privacy and consent, though Crisis Text Line asserts the data is stripped of identifying details.

Company involved
Crisis Text Line
AI system involved
Crisis Text Line's AI-driven chat service

10 source articles · read the reporting →

WF-FSUUWV6 Apr 2018

Durham Police uses Experian Mosaic data in HART AI risk tool

Durham Constabulary developed the Harm Assessment Risk Tool (HART), a machine learning algorithm that assesses the recidivism risk of offenders. The tool uses 34 data categories including criminal history, age, gender and two types of postcode, one sourced from Experian's Mosaic marketing segmentation system. Big Brother Watch alleges that using such commercial consumer behaviour data to inform custody decisions risks prejudice and disproportionate targeting of deprived neighbourhoods. The force has stated it is refreshing the model with an aim to remove one of the postcode predictors.

Company involved
Durham Constabulary
AI system involved
Harm Assessment Risk Tool (HART)

9 source articles · read the reporting →

Calcutta High Court questions ChatGPT exclusion of IndiaMART from search results

IndiaMART, an Indian B2B online marketplace, has petitioned the Calcutta High Court alleging that ChatGPT deliberately excluded it from search results. The company claims the exclusion was based on a United States Trade Representative report and caused loss of goodwill, reputation and commercial injury. The court observed there appeared to be selective discrimination but declined to pass interim orders before hearing the other side. The matter is listed for 13 January 2026.

Company involved
OpenAI
AI system involved
ChatGPT

4 source articles · read the reporting →

WF-38XW641 Jan 2017

Hong Kong tycoon sues Tyndaris over AI hedge fund losses

Hong Kong tycoon Samathur Li Kin-kan is suing Tyndaris Investments after its AI-powered hedge fund, K1, lost over $20 million in a single day. Li alleges that the system was not as sophisticated as claimed. The trial is set to begin in London in April 2020.

Company involved
Tyndaris Investments
AI system involved
K1

10 source articles · read the reporting →

WF-VEH8PJ1 Jan 2024

Nippon Life Sues OpenAI Alleging ChatGPT Engaged in Unauthorized Practice of Law

Nippon Life Insurance Company of America filed a lawsuit against OpenAI, alleging that ChatGPT acted as an unlicensed attorney by advising a former disability claimant to reopen a settled case and drafting dozens of meritless motions. The insurer claims the AI's actions constitute unauthorized practice of law under Illinois statute and seeks $300,000 in compensatory damages. OpenAI has denied the allegations, calling the complaint meritless. The case is pending in federal court in Chicago.

Company involved
OpenAI
AI system involved
ChatGPT

2 source articles · read the reporting →

WF-WEZFLW24 Apr 2026

PocketOS database and backups deleted by Cursor AI agent

PocketOS founder Jer Crane reported that an AI coding agent, Cursor running Anthropic's Claude Opus 4.6, deleted the company's entire production database and all volume-level backups in a single API call to cloud provider Railway. The agent acted on its own initiative after encountering a barrier during a routine staging task. Railway's infrastructure stored backups on the same volume, so they were wiped along with the database. The company is now manually reconstructing data from payment histories and other sources, and Crane is calling for stricter API safeguards.

Company involved
PocketOS
AI system involved
Cursor

3 source articles · read the reporting →

WF-WEREB71 Feb 2024

Amnesty International reveals Serbian spyware targeting journalists and activists

Amnesty International's Security Lab found that Serbian authorities used Cellebrite tools and a previously unknown spyware named 'NoviSpy' to covertly infect the phones of independent journalist Slaviša Milanov and several activists. The infections occurred while devices were unattended during police or BIA interviews. The report alleges this is part of a wider crackdown on civil society, violating rights to privacy and free expression.

Company involved
Serbian Security Information Agency (BIA)
AI system involved
NoviSpy

7 source articles · read the reporting →

WF-JWRXGY7 Jul 2020

Cense exposed 2.5 million records of auto accident victims online

On July 7, 2020, a security researcher discovered 2.5 million records containing personal and medical data of auto accident victims exposed online. The records, belonging to New York-based AI company Cense, included names, insurance policy numbers, claim numbers, and medical diagnosis notes. The data was labeled as staging data, possibly intended for temporary storage before being loaded into an AI system. After the researcher sent a responsible disclosure notice, Cense restricted public access to the database.

Company involved
Cense
AI system involved
Cense

5 source articles · read the reporting →

UK councils use Covid OneView AI to harvest personal data for risk scoring

UK local authorities are using a system called Covid OneView, developed by data analytics firm Xantura, to harvest millions of personal details from council records. The system uses predictive analytics and AI to assign risk scores to households and individuals, aiming to identify those vulnerable to Covid or likely to break lockdown rules. Privacy campaigners and MPs have criticised the lack of transparency and the extent of data collection, which includes sensitive information such as debt levels, living arrangements, and even notes on unfaithful sex. Xantura and Barking and Dagenham Council have defended the system as compliant with data protection rules and focused on providing support.

Company involved
UK local authorities
AI system involved
Covid OneView

6 source articles · read the reporting →

TOV Realty, LLC v. Suarez; Kosel Equity, LLC v. MacGregor (SC Connecticut): AI-hallucinated content in court filing, 6 hours CLE;…

The AI generated legal briefs containing fabricated citations, which were submitted to the Connecticut Supreme Court.

Company involved
GLG Law LLC
AI system involved
ChatGPT

1 source article · read the reporting →

WF-S574X31 Jan 2019

Spanish Supreme Court orders release of BOSCO algorithm code for social electricity bonus

The Spanish NGO Civio won a Supreme Court case forcing the government to release the source code of BOSCO, the algorithm that decides eligibility for the social electricity bonus (bono social eléctrico). Civio had demonstrated in 2019 that BOSCO contained serious errors that denied the benefit to vulnerable people who met the requirements. The government had refused to disclose the code, citing intellectual property. The Supreme Court ruled that transparency must prevail, setting a precedent for public access to automated decision-making systems.

Company involved
Ministerio para la Transición Ecológica (Gobierno de España)
AI system involved
BOSCO

10 source articles · read the reporting →

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