The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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33 incidents closest to “Property Insights” · matched on meaning · public reporting

She Lives in America’s Data Center Capital. Her Insane Bills Tell the Story. - Gadget Review

Data centers' electricity and water consumption raised utility bills for local residents.

Company involved
Dominion Energy

1 source article · read the reporting →

SpaceXAI offering to buy homes affected by noise in Southaven - DeSoto Times-Tribune

The power plant's operation generated constant noise that affected nearby residents' quality of life, health, and property values.

Company involved
SpaceXAI

1 source article · read the reporting →

WF-O9N4GS16 Jul 2026EN

Sterling Resident Says Data Center's Generators Produced Excessive Noise, Pollution

After a power failure, Vantage Data Centers ran its backup generators in Sterling, Virginia, for almost 24 hours on 16–17 July 2026. Resident Greg Pirio measured 60 decibels at his property line, above Loudoun County's 55-decibel night limit, and left his home because the fumes hurt his lungs; the state environmental regulator said it had no power to stop emergency generator use. Neighbours of Vantage's gas-turbine power centre have also put mattresses and plexiglass in their windows against a constant high-pitched whine.

Company involved
Vantage Data Centers
AI system involved
Sterling data centre generators and power center

2 source articles · read the reporting →

WF-5JGHIU1 Jan 2025

Sleepless in Slough: the residents who fear for their failing health in Europe’s data centre capital - The Nerve

Data centre operations caused noise and vibration disturbances to nearby residents.

Company involved
Global Technical Realty
AI system involved
GB One

1 source article · read the reporting →

Neighbours say huge Newport data centre next to their homes has destroyed the countryside - Wales Online

The data centre campus was built next to homes, causing noise pollution, extra traffic, visual impact, and reduced property values for local residents.

Company involved
Vantage Data Center

1 source article · read the reporting →

SafeRent Settles Class Action Over Tenant Screening for Voucher Holders

Mary Louis and Monica Douglas filed a class action lawsuit in 2022 alleging that SafeRent Solutions' SafeRent Score product discriminated against rental applicants in Massachusetts who held public housing vouchers, violating fair housing and consumer protection laws. SafeRent denied wrongdoing. The court approved a settlement in November 2024, and payments were distributed to eligible class members in 2025 and 2026.

Company involved
SafeRent Solutions, LLC
AI system involved
SafeRent Score

5 source articles · read the reporting →

WF-TBKWW21 Apr 2026NO

Bought apartment with data center in the backyard: 'Unlivable'

Kjøpte leilighet med datasenter i bakgården: –⁠ Ulevelig - E24

A couple bought a new apartment in Oslo and discovered a constant humming noise from a nearby data center after moving in. The developer Obos did not inform them about the noise, even though the data center had warned about it and neighbors had complained. The couple has hired a lawyer and wants to cancel the purchase or swap to another apartment.

Company involved
Vaultica

1 source article · read the reporting →

WF-FPFUBS1 Jun 2021

How Your Shadow Credit Score Could Decide Whether You Get an Apartment - ProPublica

Tenant screening companies assign renters a score drawn from data far wider than credit history, an industry subject to less regulation than credit scoring agencies. ProPublica reports that experts warn these algorithms can decide who gets an apartment on the basis of information applicants cannot see or correct. Kim Fuller was denied a rental application on such a score.

Company involved
Habitat America
AI system involved
RentGrow

1 source article · read the reporting →

Florida Title Company Stops AI Deepfake Property Fraud Attempt

A title company owner in Hallandale Beach, Florida, detected an attempted property fraud using a deepfake video. The scammer posed as the owner of a vacant lot, providing a fake driver's licence and a looped video during a video call. The title company owner noticed the video was not interactive and halted the sale. The true owner's property tax bills had been sent to the Bahamas, and the scammer used a photo of a missing woman from California.

Company involved
Florida Title and Trust

4 source articles · read the reporting →

WF-6UQQ7P1 Jan 2016

Dutch city uses black-box algorithm for home valuation

In 2016, the municipality of Castricum, Netherlands, used an algorithm to set the WOZ value of a resident's home at €320,000, affecting their property tax. The resident challenged the valuation, arguing earthquake damage reduced the value, but the municipality could not explain how the algorithm arrived at the figure. On appeal, an Amsterdam court upheld the valuation, finding it reasonable based on comparable sales, but ordered the municipality to pay court costs for failing to provide an explanation as required by GDPR.

Company involved
Municipality of Castricum

1 source article · read the reporting →

Canada Investigates Landlords' Use of AI Rent-Setting Software YieldStar

The Competition Bureau of Canada is investigating allegations that major corporate landlords, including Dream Unlimited, used AI-powered software YieldStar to coordinate rent increases. Tenant advocacy groups filed over 100 complaints, claiming the software recommended above-market rents, exacerbating housing affordability. Some landlords have since halted use of YieldStar amid public backlash, while the investigation continues.

Company involved
Dream Unlimited
AI system involved
YieldStar

7 source articles · read the reporting →

WF-ZTR26N1 Nov 2023

DC attorney general sues 14 landlords over RealPage rent collusion

The Attorney General of Washington DC filed a lawsuit against 14 large landlords, alleging they used RealPage's YieldStar software to form “a District-wide housing cartel” that artificially inflated rents. The complaint claims RealPage's pricing algorithm used data supplied by the landlords and pressurised them to follow its rate recommendations, with one firm's internal presentation stating at least 95% compliance was expected. This alleged scheme caused residents to pay millions of dollars above fair market prices during a housing affordability crisis.

Company involved
Greystar Management Services
AI system involved
YieldStar

10 source articles · read the reporting →

WF-H8TVUM1 Nov 2021

Zillow shuts down iBuying after algorithms cause $380 million loss

Zillow shut down its Zillow Offers iBuying business after its pricing algorithms, known as Zestimates, consistently overvalued homes. The company purchased thousands of homes at above-market prices and is now selling many at a loss, expecting to lose an estimated $380 million. Zillow attributed the failure to the algorithms' inability to accurately forecast home prices in a volatile market. The company will write off $569 million in home inventory and lay off 25% of its staff.

Company involved
Zillow
AI system involved
Zestimates

5 source articles · read the reporting →

WF-PC2AVV15 Jul 2026

Sky Gold subsidiary loses Rs 10.70 crore in deepfake scam

Starmangalsutra Private Limited, a subsidiary of Sky Gold and Diamonds, lost approximately Rs 10.70 crore after fraudsters used deepfake techniques to impersonate a director and trick an employee into transferring funds to unknown accounts. The incident was discovered on July 15, 2026, and the company reported it to cybercrime authorities and banks. Sky Gold stated there is no indication of broader IT system breaches.

Company involved
Starmangalsutra Private Limited

1 source article · read the reporting →

WF-FSUUWV6 Apr 2018

Durham Police uses Experian Mosaic data in HART AI risk tool

Durham Constabulary developed the Harm Assessment Risk Tool (HART), a machine learning algorithm that assesses the recidivism risk of offenders. The tool uses 34 data categories including criminal history, age, gender and two types of postcode, one sourced from Experian's Mosaic marketing segmentation system. Big Brother Watch alleges that using such commercial consumer behaviour data to inform custody decisions risks prejudice and disproportionate targeting of deprived neighbourhoods. The force has stated it is refreshing the model with an aim to remove one of the postcode predictors.

Company involved
Durham Constabulary
AI system involved
Harm Assessment Risk Tool (HART)

9 source articles · read the reporting →

WF-XMHLUZ1 Jul 2018

Brooklyn landlord abandons facial recognition plan after tenant protests

Robert Nelson, president of Nelson Management Group, planned to install a facial recognition system at Atlantic Plaza Towers, a rent-stabilized building in Brownsville, Brooklyn. Tenants protested, citing privacy concerns and studies showing the technology disproportionately impacts people of color. After a town hall meeting, Nelson announced he was withdrawing the application with the state housing agency. The reversal was seen as a victory by tenants, who continue to push for legislation banning facial recognition in residential buildings.

Company involved
Nelson Management Group

10 source articles · read the reporting →

WF-VRMEET23 Aug 2024

West Virginia Couple Targeted in AI-Generated Real Estate Scam

Raegan Bartlo received an email on August 23, 2024, that appeared to be from her title company lawyer, instructing her to wire a $255,000 down payment for her new home. The email was part of a scam using generative AI to impersonate real estate professionals. Cybersecurity officials say such scams are occurring across the country, targeting homebuyers. The Bartlos were targets, but it is unclear if they lost any money.

1 source article · read the reporting →

RealPage's YieldStar algorithm pushes rents higher for tenants

RealPage's YieldStar algorithm uses private competitor data to recommend rent increases for apartment units. Landlords adopt up to 90% of the suggestions, leading to higher rents for tenants. Critics allege the software may facilitate indirect price-fixing in violation of antitrust law. The company denies wrongdoing and says the software helps eliminate collusion.

Company involved
RealPage
AI system involved
YieldStar

10 source articles · read the reporting →

Inland Revenue warns of AI scam using commissioner's image

Scammers used AI-generated images and messaging to impersonate New Zealand's Commissioner of Inland Revenue, Peter Mersi, in social media ads inviting people to a fake crypto tax webinar. The ads aimed to trick people into giving personal information for identity theft or account access. Inland Revenue received over 3000 scam reports in three months and worked to have the ads removed, but they kept reappearing. The department warned the public about the increasing use of AI in investment scams.

2 source articles · read the reporting →

UDR Sued Over Alleged Use of RealPage Algorithm to Set Rents in San Diego

A class action lawsuit alleges that UDR, Inc. used RealPage's YieldStar algorithmic pricing software to set rental rates and occupancy levels for its San Diego properties, in violation of a local ordinance. The suit claims the software relied on nonpublic competitor data, contributing to inflated rents and making housing less affordable. The lawsuit, filed in July 2026, seeks to represent all affected tenants. UDR has previously acknowledged using YieldStar as one tool among others in its decision-making.

Company involved
UDR, Inc.
AI system involved
RealPage YieldStar

1 source article · read the reporting →

WF-BBIPT515 Oct 2024

Google AI Overviews provide inaccurate finance information in 43% of searches

A study by The College Investor found that Google's AI Overviews provided misleading or inaccurate information in 43% of 100 personal finance-related searches. The AI-generated answers included outdated tax rules and incorrect student loan repayment plan details. One user believed she could convert her 529 plan to a Roth IRA in California, which is not allowed. Google has not responded to requests for comment.

Company involved
Google
AI system involved
AI Overviews

3 source articles · read the reporting →

WF-2PHX151 Jan 2020

Guangxi homeowners lose homes in facial recognition fraud

Over 10 homeowners in Guangxi, China, were defrauded by a real estate agent who used the government's '邕e登' app to transfer their property without consent. The agent tricked them into using facial recognition for what they thought was file checking, but instead the system processed property transfers. The agent has been arrested and the case is under investigation. The local government has restricted the properties and plans to upgrade the app's security.

Company involved
南宁市自然资源局
AI system involved
邕e登

10 source articles · read the reporting →

Clearview AI tested facial recognition surveillance cameras with UFT and Rudin

Clearview AI, the facial recognition company that scraped billions of photos from social media, developed a surveillance camera system under the name Insight Camera. The system was tested by the United Federation of Teachers and Rudin Management in New York City. The UFT used it to identify individuals who had made threats and prevent them from entering its offices. Clearview did not respond to requests for comment.

Company involved
Clearview AI
AI system involved
Insight Camera

9 source articles · read the reporting →

WF-YQ3F4O1 Nov 2015

Airbnb smart-pricing algorithm increased racial revenue gap, study finds

A study by Carnegie Mellon University found that Airbnb's smart-pricing algorithm increased the revenue gap between White and Black hosts, even though it narrowed the gap among hosts who adopted it. The algorithm, which sets daily prices automatically, was adopted by fewer Black hosts, so its suggested prices were closer to the optimum for White hosts. The researchers said the tool could reduce racial disparities only if more Black hosts adopted it.

Company involved
Airbnb
AI system involved
Airbnb smart-pricing algorithm

10 source articles · read the reporting →

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