The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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44 incidents closest to “Respondus Monitor” · matched on meaning · public reporting

Mozilla Foundation animation exposes racial bias in test proctoring app

The Mozilla Foundation commissioned an animated short telling the story of Amaya, a student whose test proctoring software failed to recognise her because of her skin tone. The software's facial recognition system did not detect her presence, illustrating the bias that students of colour face with remote-learning tools. The animation aimed to raise awareness and encourage programmers to address hidden biases in their work.

1 source article · read the reporting →

WF-Y5CA8L1 Dec 2022

Furman University student caught using ChatGPT to write essay

A student at Furman University allegedly used OpenAI's ChatGPT to generate an essay for an upper-level philosophy class. Professor Darren Hick detected the AI-generated text using the GPTZero detection tool. The incident highlights growing concerns about AI-assisted cheating in schools, with some districts like Los Angeles Unified blocking the chatbot.

Company involved
Furman University
AI system involved
ChatGPT

10 source articles · read the reporting →

WF-3W3T8L8 Jun 2024

Turkish student arrested for using AI device to cheat on university exam

A prospective university student in Isparta, Turkey, was arrested for using a custom AI device to cheat on the TYT entrance exam. The device included a button camera and a hidden modem to scan questions and receive answers via an earpiece. Police also detained an assistant. The student is jailed pending trial.

2 source articles · read the reporting →

WF-9YB8BH1 Mar 2020

University of Illinois Ends Proctorio Contract Over Accessibility Concerns

The University of Illinois at Urbana-Champaign announced it will not renew its emergency contract with Proctorio, an online proctoring software, citing significant accessibility, privacy, and equity concerns. Students reported that the AI system unfairly flagged individuals with disabilities, nonwhite students, and those wearing headscarves as suspicious during exams. The decision follows student petitions and campaigns against the software, which they described as invasive spyware. The university is exploring alternative assessment methods.

Company involved
University of Illinois at Urbana-Champaign
AI system involved
Proctorio

6 source articles · read the reporting →

WF-Z8TT5D1 Dec 2020

University of Toronto exam monitoring software disadvantages BIPOC students

The University of Toronto continued using ProctorU and Examity exam monitoring software despite reports that the facial recognition technology fails to identify BIPOC students, causing stress and delays. Students like Maame Adjoa experienced the AI system being unable to verify their identity, requiring manual intervention. The university acknowledged the equity concerns but has not banned the software, while ProctorU stated that human proctors make final decisions. The issue has drawn criticism from US senators and researchers who highlight built-in bias in AI facial recognition.

Company involved
University of Toronto
AI system involved
ProctorU, Examity

1 source article · read the reporting →

WF-ASEAV41 Oct 2020

California State Bar Flags Over 3,000 Online Bar Exam Takers for Possible Cheating

In October 2020, the California State Bar administered its first online bar exam using ExamSoft's AI-enabled proctoring software. The software flagged 3,190 out of 9,301 test takers for potential rule violations such as gazing off-screen or having food. The state bar is reviewing each case, which could require affected individuals to retake the exam, delaying their ability to practice law. Test takers have expressed distress and hired attorneys to contest the allegations.

Company involved
California State Bar
AI system involved
ExamSoft

2 source articles · read the reporting →

WF-MGZUM91 Sep 2023

AI detector falsely accuses student of cheating at Central Methodist University

Moira Olmsted, a student at Central Methodist University, submitted a written assignment and received a zero grade after her professor said an AI detection tool flagged her work as AI-generated. Olmsted alleges the accusation was false and that her writing had been flagged at least once before. The incident highlights the risk of AI detectors falsely accusing students of cheating.

Company involved
Central Methodist University

1 source article · read the reporting →

WF-GF77UM31 Mar 2023

Turnitin's AI Detector Falsely Flags Student's Essay as AI-Generated

A Washington Post test of Turnitin's new AI writing detector found it erroneously flagged 8% of a high school student's original essay as likely generated by ChatGPT. The student, Lucy Goetz, had not used AI, raising concerns about false accusations of cheating. Turnitin acknowledged the issue and added a caution flag, but educators worry about the potential for baseless academic-integrity investigations. The incident highlights the challenges of detecting AI-generated text and the need for careful human review.

Company involved
Turnitin
AI system involved
Turnitin AI writing detector

1 source article · read the reporting →

WF-QY8DEQ26 Jun 2025

Hanoi students caught using AI to cheat in graduation exam

Two students in Hanoi used mobile phones to photograph questions from the national high school graduation exam and submitted them to AI apps like StudyX, Gemini, and ChatGPT for answers. Proctors detected the cheating, and the students were suspended. Hanoi police are investigating the incident, which has raised concerns about exam security and integrity. The students face disqualification and possible administrative or criminal penalties.

AI system involved
StudyX, Gemini, ChatGPT

2 source articles · read the reporting →

WF-R36DDB15 May 2023

Texas A&M Professor Uses ChatGPT to Falsely Accuse Students of Cheating

Jared Mumm, an instructor at Texas A&M University–Commerce, used ChatGPT to check if students' writing was AI-generated, leading him to accuse them of using the chatbot. He informed students they would receive an incomplete grade and those deemed guilty would get a zero, causing distress and temporarily withholding one student's diploma. The university investigated and stated that no students failed or were barred from graduating, and the professor is working individually with students to resolve the issue.

Company involved
Texas A&M University–Commerce
AI system involved
ChatGPT

5 source articles · read the reporting →

Hangzhou No. 11 Middle School installs facial recognition system to monitor students

Hangzhou No. 11 Middle School has deployed a smart classroom behaviour management system, developed with Hikvision, that uses facial recognition to take attendance and analyse students' expressions and behaviour. The system alerts teachers when students appear inattentive. The school says it records only behavioural state information, not video, and that it will be installed in all classes. Some people have raised privacy concerns.

Company involved
杭州第十一中学
AI system involved
智慧课堂行为管理系统

10 source articles · read the reporting →

WF-F7GEG019 Feb 2020

UCLA abandons facial recognition plans after test reveals racial bias

UCLA had proposed using facial recognition surveillance on campus, scanning faces and checking them against a mugshot database. Fight for the Future tested Amazon Rekognition on photos of UCLA sports teams and faculty, finding that the software falsely matched 58 individuals, mostly people of color, with mugshot photos. Following community backlash and the test results, UCLA's administration announced it was abandoning the plan.

Company involved
UCLA
AI system involved
Rekognition

10 source articles · read the reporting →

WF-EF57BQ1 Jan 2019

Beijing school uses Hanwang emotion recognition system to monitor student behaviour

Niulanshan First Secondary School in Beijing has installed Hanwang Technology's Classroom Care System, which photographs students every second and analyses their facial expressions and behaviour. The system sends weekly reports to teachers and parents, and one student was described as low participation in English class despite being recorded as focused 94% of the time. The school has been highlighted in a report by Article 19, which says such emotion recognition tools rely on junk science and risk eroding privacy and human rights.

Company involved
Niulanshan First Secondary School
AI system involved
Classroom Care System

10 source articles · read the reporting →

ACLU test finds Rekognition falsely matches 27 New England athletes to mugshots

The ACLU of Massachusetts conducted a test using Amazon's Rekognition facial recognition technology, comparing headshots of 188 New England professional athletes to a database of 20,000 arrest photos. The software falsely matched 27 athletes, including Patriots safety Duron Harmon. The ACLU is calling for a moratorium on government use of face surveillance technology.

Company involved
ACLU of Massachusetts
AI system involved
Rekognition

8 source articles · read the reporting →

Chinese university deploys facial recognition for attendance monitoring

A university in eastern China has installed a facial recognition system at its entrance and in two classrooms to monitor student attendance and behaviour. The system automatically captures students' faces without their cooperation. The pilot project is intended to improve attendance rates. No specific incidents of harm have been reported.

10 source articles · read the reporting →

WF-GBLH9810 Dec 2009

HP webcam facial tracking fails to follow black man's face

A black man, Desi, posted a YouTube video showing that HP's webcam facial tracking software failed to follow his face while it tracked a white woman's face. HP acknowledged the issue and said it was working with partners to investigate. The company attributed the problem to insufficient lighting affecting contrast detection.

Company involved
HP
AI system involved
HP Webcam facial tracking software

10 source articles · read the reporting →

WF-TRGJYR4 Sep 2020

University of Miami used surveillance to track student protesters

The University of Miami used video surveillance and possibly facial recognition technology to identify students who participated in a 'die-in' protest on September 4, 2020. The students were then summoned to a meeting with the dean of students. The university denied using facial recognition, but the police department's resume mentions its use. Students reported feeling anxious and watched.

Company involved
University of Miami

9 source articles · read the reporting →

WF-8VKXFD28 Jun 2020

UBC students raise concerns over Proctorio's privacy breach and discrimination

The University of British Columbia (UBC) uses Proctorio, an algorithmic test proctoring software, for remote exams. In June 2020, a UBC student reported an issue with Proctorio, and the company's CEO released the student's support chat logs, sparking privacy concerns. The AMS of UBC published an open letter alleging that Proctorio discriminates against students of colour, those with disabilities, and other groups by flagging 'abnormal' behaviours and denying access. The letter calls on UBC to end its contract with Proctorio and conduct an external audit.

Company involved
University of British Columbia
AI system involved
Proctorio

10 source articles · read the reporting →

WF-JVU6VY1 Mar 2020

ProctorU threatens UC Santa Barbara faculty over privacy criticism

ProctorU, an online proctoring service, sent a legal threat letter to the University of California Santa Barbara faculty association after the association expressed concerns about ProctorU's data privacy policies. The letter, from ProctorU's lawyer, invoked defamation, copyright, and trademark claims, and was copied to state and federal prosecutors. The faculty association had asked the university to reconsider its relationship with ProctorU due to concerns about student data sharing.

Company involved
ProctorU
AI system involved
ProctorU

10 source articles · read the reporting →

WF-IL3CFJ1 Jul 2020

ProctorU data breach exposes 444,000 user records

ProctorU, an online exam proctoring service, confirmed a data breach after a threat actor leaked a database of user records on a hacker forum. The database contained email addresses, names, addresses, phone numbers, and hashed passwords for approximately 444,000 users, including students from universities such as UCLA, Princeton, and Harvard, as well as U.S. military members. ProctorU stated that the breach involved records from 2014 and that they are investigating the incident.

Company involved
ProctorU
AI system involved
ProctorU

8 source articles · read the reporting →

WF-XH2W9I1 Sep 2020

Proctortrack data breach exposed student data from online proctoring

Proctortrack, an online proctoring service used by universities, suffered a data breach in September 2020 when its source code was leaked online. An analysis by Consumer Reports found that the code contained hard-coded passwords and exposed the names and email addresses of over 150 students. The company acknowledged the leak but said no harm resulted. Students had been required to use the software, which performed facial recognition and recorded video during exams.

Company involved
Proctortrack
AI system involved
Proctortrack

10 source articles · read the reporting →

WF-PEFP2L8 Sep 2020

Proctorio's exam proctoring system allows human agents to review student feeds despite privacy claims

A security researcher analyzed Proctorio's Chrome extension and found evidence that the system allows human agents to review students' room scans and live ID checks, contrary to Proctorio's claims that only professors can access recordings. The system flags students based on behavioral metrics and can terminate exams. The researcher also raised concerns about discrimination against low-income students and privacy violations.

Company involved
Proctorio
AI system involved
Proctorio

10 source articles · read the reporting →

WF-II25VQ28 Jul 2020

ExamSoft failure during Michigan Bar Exam

On July 28, 2020, ExamSoft's software platform failed during the Michigan Bar Exam, preventing some test takers from completing the exam. ExamSoft posted a statement on X (formerly Twitter) with the hashtag #MichiganBarExam, but critics noted the company deleted and reposted the statement multiple times, allegedly to hide negative comments. The incident affected a group of examinees and caused disruption to their ability to take the exam.

Company involved
ExamSoft
AI system involved
ExamSoft platform

10 source articles · read the reporting →

WF-SD7T9128 Sep 2020

Student flagged by ProctorU for reading aloud during exam

A college student, Dana Jo, was flagged by ProctorU test proctoring software for talking during an exam, which she says was reading a question aloud. Her professor initially gave her a zero and placed an academic infraction on her record, jeopardizing her scholarships. After reviewing a video recording, the professor apologized, reinstated her grade, and removed the infraction. ProctorU's CEO stated that the incident highlights the importance of video recordings for review.

Company involved
University (not named)
AI system involved
ProctorU

5 source articles · read the reporting →

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