LivePerson

What the automated decision is: Bots answer customers in messaging; Conversation Assist suggests agent replies

WF-P-000053

Made by

LivePerson, Inc.

About the vendor

• LivePerson, Inc. is headquartered in New York City.

Compliance & AI governance

SOC 2ISO 27001HITRUSTPCI DSSAs the company states it, in its SEC filings (tier A) or on its own website (tier B). Not checked against the certifying bodies.

AI laws

• Bot-disclosure laws (California SB 1001 · Utah · EU AI Act)None found
  Has the vendor published how its AI agents tell customers they are talking to a bot?
• EU AI ActNone found
  Has the vendor published a statement on its duties under the EU AI Act?
• Wiretap and call-recording laws (California CIPA)Yesevidence ↗
  Has a lawsuit alleged the vendor's system recorded, transcribed or analysed customers' calls or chats unlawfully? — “the first are chatbot and live-chat wiretapping cases, in which plaintiffs allege that websites using third-party chat vendors (such as Salesforce, LivePerson, and Zendesk) silently transmit the contents of consumer chat…”
• Illinois BIPA (voiceprints)None found
  Has a lawsuit alleged the vendor's system collected voiceprints or other biometrics in violation of Illinois' BIPA?

Each law is asked as a question public evidence can answer. “None found” describes our search of the vendor’s own site, news and court reporting on 2026-10-06 — not a finding that the company has or has not complied. A lawsuit is an allegation, not a finding.

In its SEC filings

27 disclosures — 12 litigation · 1 regulators · 9 how it says it uses ai · 5 ai risks it names

Litigation

• LivePerson, Inc.'s 10-K filed 2026-03-16: A purported derivative action claims the Company was harmed by the same acts and omissions underlying the Damri securities lawsuit. (Steffens v. Block, No. 1:24-cv-04481)
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing discloses a parallel stockholder litigation in Israel, Weissbrod v. LivePerson, Inc., which is stayed pending the Damri case. (Weissbrod v. LivePerson, Inc.)
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing discloses a putative stockholder class action, Damri v. LivePerson, Inc., alleging that the company's first, second and third quarter 2022 Form 10-Q filings and forecasts were false and misleading. (Damri v. LivePerson, Inc., No. 1:23-cv-10517)
• LivePerson, Inc.'s 10-K filed 2026-03-16: Starboard Value LP filed a lawsuit alleging common law fraud, fraudulent inducement and negligent misrepresentation; the litigation was settled in July 2025. (Starboard Value LP v. LivePerson, Inc., No. 2024-0103)
• LivePerson, Inc.'s 10-K filed 2026-03-16: A purported derivative action claims the Company was harmed by the same acts and omissions underlying the Damri securities lawsuit. (Ravi v. LoCascio, Index No. 653498/2024)
• LivePerson, Inc.'s 10-K filed 2026-03-16: A purported derivative action claims the Company was harmed by the same acts and omissions underlying the Damri securities lawsuit. (Perkins v. LoCascio, Index No. 654992/2024)
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing discloses two substantially similar lawsuits challenging as alleged negligence and negligent misrepresentation supposedly inadequate proxy disclosures for the proposed mergers.
• LivePerson, Inc.'s 10-K filed 2026-03-16: A putative stockholder class action alleges that the Company's Form 10-Q filings and forecasts for the first three quarters of fiscal year 2022 were false and misleading. (Damri v. LivePerson, Inc., No. 1:23-cv-10517)
• LivePerson, Inc.'s 10-K filed 2026-03-16: A purported derivative action claims the Company was harmed by the same acts and omissions underlying the Damri securities lawsuit. (Marti v. LoCascio, No. 1:24-cv-00598)
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing discloses a lawsuit, Vector Capital VI, L.P. v. Miller, alleging that the September 2025 Debt Exchange breached fiduciary duties and improperly diluted the common stock. (Vector Capital VI, L.P. v. Miller, C.A. No. 2026-0536)
• LivePerson, Inc.'s 10-K filed 2026-03-16: A purported derivative action claims the Company was harmed by the same acts and omissions underlying the Damri securities lawsuit. (Morales v. LoCascio, No. 1:24-cv-05297)
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing discloses a purported derivative action, Marti v. LoCascio, claiming the company was harmed by the same acts and omissions underlying the Damri federal securities lawsuit. (Marti v. LoCascio, No. 1:24-cv-00598)

Regulators

• LivePerson, Inc.'s 10-K filed 2026-03-16: The Company's COVID-19 testing products and services are under inquiry and review by Medicare, the Department of Justice, and the U.S. Food and Drug Administration.

How it says it uses AI

• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that Syntrix allows enterprise brands to test, evaluate and validate AI behaviour in a controlled environment before deployment.
• LivePerson, Inc.'s 10-K filed 2026-03-16: The company's platform orchestrates interactions between humans, bots, and large language models, with AI assisting agents and automating conversations.
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that Syntrix includes a Conversation Simulator that identifies AI performance issues and validates human agent readiness at scale.
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that customers' existing investments in generative AI and large language models are fully compatible with LivePerson's Conversational Cloud.
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that the Conversational Cloud integrates LivePerson's proprietary AI with third-party bots and AI to scale automations across customer conversations.
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that LivePerson enables meaningful connections between consumers and its customers through digital and AI-powered conversations.
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that the company commercially launched Syntrix, a proprietary simulation and evaluation platform designed to provide predictability and safety in conversational AI.
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that the Conversational Cloud enables coordination of humans, LivePerson bots, third-party bots and LLMs, with humans assisted by AI.
• LivePerson, Inc.'s 10-Q filed 2026-08-07: The filing states that agents use the AI engine, including generative AI capabilities, to surface relevant content, define next-best actions and automate repetitive transactional work.

AI risks it names

• LivePerson, Inc.'s 10-K filed 2026-03-16: The company identifies the risk that flawed AI algorithms or biased data could lead to discriminatory outcomes and reduced effectiveness of AI-driven insights.
• LivePerson, Inc.'s 10-K filed 2026-03-16: The filing states that cybersecurity threats are evolving in sophistication, including through the use of artificial intelligence by threat actors.
• LivePerson, Inc.'s 10-K filed 2026-03-16: The company identifies the risk that AI-generated content may raise unresolved intellectual property concerns regarding ownership and third-party claims over training data.
• LivePerson, Inc.'s 10-K filed 2026-03-16: The filing states that the company is subject to laws and regulations regarding AI, and increased public scrutiny of AI issues could result in increased government regulation and other legal obligations that could adversely affect its business.
• LivePerson, Inc.'s 10-K filed 2026-03-16: The company warns that new products using AI and machine learning may raise ethical, legal, and regulatory challenges that could harm its business.

What the company itself told the SEC. A model found each passage and had to quote it exactly; a disclosed lawsuit is an allegation against the company, not a finding.

Products

Conversational Cloud · Conversation Assist · Conversation Builder

In court

0 cases name it as a party

Where we have looked

Searched through CourtListener / RECAP, last read 2026-10-01:

• US federal district, appellate and bankruptcy dockets — 235 courts105 district, 14 appellate, 95 bankruptcy and 21 special federal courts
• published opinions, including state supreme and appellate courts — 384 courts, including 53 state supreme courts53 state supreme, 62 state appellate, 6 state trial and 28 state special courts, plus the federal courts above

County and municipal courts are not searched, and neither is anything outside the United States. A count of nought means we found nothing where we looked, not that nothing exists.

Verified deployments

27 companies we can evidence on LivePerson, from addresses they run on its domain and from LivePerson’s own customer stories. Which ones, and since when, is a Professional feature.