AI customer-support platforms
Which companies run which customer-support software — help desks, AI agents and contact centres — and since when. Every number below is a count of records we hold and can show a source for — not an estimate of the market.
The companies lists, the court filings and the year-by-year history are Professional features. Open any platform to see what is there.
| Platform | Made by | Type | Companies we can evidence |
|---|---|---|---|
| Zendesk | Zendesk, Inc. | Enterprise CX | 214 |
| Fin | Intercom, Inc. owned by Salesforce, Inc. | AI support agent | 239 |
| Salesforce | Salesforce, Inc. | Enterprise CRM/CX | 45 |
| ServiceNow | ServiceNow, Inc. | Enterprise workflow/CX | 0 |
| Microsoft Dynamics 365 | Microsoft Corporation | Enterprise CX | 1 |
| Google Cloud Gemini Enterprise for Customer Experience | Google LLC | AI/contact center | 21 |
| Amazon Connect | Amazon Web Services, Inc. | AI/contact center | 36 |
| NICE | NICE Ltd. | Contact center | 24 |
| Genesys | Genesys Cloud Services, Inc. | Contact center | 33 |
| Five9 | Five9, Inc. | Contact center | 27 |
| Talkdesk | Talkdesk, Inc. | Contact center | 39 |
| Sierra | Sierra Technologies, Inc. | AI-native | 34 |
| Decagon | Decagon AI, Inc. | AI-native | 21 |
| Ada | Ada Support Inc. | AI-native | 19 |
| Forethought | Forethought Technologies, Inc. owned by Zendesk, Inc. | AI-native | 17 |
| Crescendo | CrescendoAI Inc | AI-native/hybrid | 15 |
| Maven AGI | MavenAGI Inc. | AI-native | 14 |
| Pylon | Pylon Labs, Inc. | AI-native/B2B | 83 |
| Kore.ai | Kore.ai, Inc. | Enterprise conversational AI | 6 |
| Yellow.ai | Bitonic Technology Labs Inc. | Conversational AI | 22 |
| LivePerson | LivePerson, Inc. owned by SoundHound AI, Inc. | Enterprise messaging | 27 |
| Sprinklr | Sprinklr, Inc. | Enterprise CX | 25 |
| Freshworks | Freshworks Inc. | Help desk/CX | 142 |
| Gorgias | Gorgias Inc. | E-commerce | 176 |
| Kustomer | Kustomer, LLC | CX/CRM | 272 |
| Gladly | Gladly Software, Inc. | CX platform | 25 |
| HubSpot | HubSpot, Inc. | CRM/CX | 26 |
| Zoho Desk | Zoho Corporation Private Limited | Help desk/CX | 464 |
| Tidio | Tidio LLC | SMB/e-commerce | 33 |
| Front | FrontApp, Inc. | Customer operations | 184 |
“Companies we can evidence” counts organisations seen running an address on the platform's own domain — a help centre, a bot, an account — in archived captures, and organisations the vendor names in its own customer stories, each checked against the vendor's page. A help centre shows the help desk, not whether its AI is switched on, and none of this is a market share.