Sprinklr

What the automated decision is: AI agents answer customers across voice, social and messaging; routing and quality scoring

WF-P-000054

Made by

Sprinklr, Inc.

About the vendor

• Sprinklr, Inc. is headquartered in New York, NY.
• Sprinklr, Inc. gives its head office as New York City, NY, USA, on its own website.
• Sprinklr, Inc. reported revenue of $857m for 2026.

Compliance & AI governance

SOC 1SOC 2SOC 3ISO 27001FedRAMPPCI DSSAs the company states it, in its SEC filings (tier A) or on its own website (tier B). Not checked against the certifying bodies.

AI laws

• Bot-disclosure laws (California SB 1001 · Utah · EU AI Act)None found
  Has the vendor published how its AI agents tell customers they are talking to a bot?
• EU AI ActNone found
  Has the vendor published a statement on its duties under the EU AI Act?
• Wiretap and call-recording laws (California CIPA)None found
  Has a lawsuit alleged the vendor's system recorded, transcribed or analysed customers' calls or chats unlawfully?
• Illinois BIPA (voiceprints)None found
  Has a lawsuit alleged the vendor's system collected voiceprints or other biometrics in violation of Illinois' BIPA?

Each law is asked as a question public evidence can answer. “None found” describes our search of the vendor’s own site, news and court reporting on 2026-10-06 — not a finding that the company has or has not complied. A lawsuit is an allegation, not a finding.

In its SEC filings

16 disclosures — 6 litigation · 3 regulators · 3 how it says it uses ai · 4 ai risks it names

Litigation

• Sprinklr, Inc.'s 10-Q filed 2026-06-04: A securities class action alleges that the company misled investors by failing to disclose risks associated with Sprinklr Service and that it was focusing resources on that product suite rather than others. (In re Sprinklr, Inc. Securities Litigation)
• Sprinklr, Inc.'s 10-K filed 2026-03-19: A putative securities class action alleges that Sprinklr misled investors by failing to disclose risks associated with its Sprinklr Service product suite and focusing resources on it rather than other suites. (In re Sprinklr, Inc. Securities Litigation)
• Sprinklr, Inc.'s 10-K filed 2026-03-19: Stockholder derivative actions, consolidated as In re Sprinklr, Inc. Derivative Litigation, allege that certain directors and officers violated securities laws and breached fiduciary duties in relation to the same facts as the securities class action. (In re Sprinklr, Inc. Derivative Litigation)
• Sprinklr, Inc.'s 10-Q filed 2026-09-03: The company discloses stockholder derivative lawsuits alleging violations of federal securities laws and breaches of fiduciary duties against certain current and former directors and officers. (In re Sprinklr, Inc. Derivative Litigation)
• Sprinklr, Inc.'s 10-Q filed 2026-09-03: Sprinklr discloses that it was previously a party to securities class action and stockholder derivative actions.
• Sprinklr, Inc.'s 10-K filed 2026-03-19: The company discloses that in August 2024 a putative securities class action was filed against it and certain officers, and in March and April 2025 three stockholder derivative actions were filed.

Regulators

• Sprinklr, Inc.'s 10-Q filed 2026-09-03: Sprinklr states that governmental investigations or inquiries have occurred in the past.
• Sprinklr, Inc.'s 10-K filed 2026-03-19: Sprinklr made a one-time payment of $4.8 million to settle a prior period income tax matter with a foreign tax authority.
• Sprinklr, Inc.'s 10-K filed 2026-03-19: Sprinklr's India subsidiary is under audit by India tax authorities for tax years 2016 through 2018.

How it says it uses AI

• Sprinklr, Inc.'s 10-K filed 2026-03-19: The company uses proprietary AI-based features and incorporates third-party AI technologies into its product offerings.
• Sprinklr, Inc.'s 10-K filed 2026-03-19: Sprinklr's AI combines classical machine learning, third-party LLMs and in-house LLMs to power customer journeys.
• Sprinklr, Inc.'s 10-Q filed 2026-09-03: The company states its platform is AI-native and uses AI to help customer-facing teams deliver improved customer experiences at scale.

AI risks it names

• Sprinklr, Inc.'s 10-Q filed 2026-06-04: The company acknowledges that using AI in its products may result in operational challenges, legal liability, reputational concerns, and competitive risks.
• Sprinklr, Inc.'s 10-Q filed 2026-09-03: The company identifies a risk that AI tools may produce flawed, biased, or inaccurate results, potentially leading to customer rejection or legal claims.
• Sprinklr, Inc.'s 10-K filed 2026-03-19: The company identifies that using AI in its products may lead to operational challenges, including difficulties with deep learning datasets.
• Sprinklr, Inc.'s 10-Q filed 2026-09-03: The company identifies risks from using AI, including agentic AI, which may lead to operational challenges, legal liability, reputational concerns, and competitive risks.

What the company itself told the SEC. A model found each passage and had to quote it exactly; a disclosed lawsuit is an allegation against the company, not a finding.

Products

Sprinklr AI Agents · Sprinklr Copilot · Sprinklr Service

Technology

ProfessionalWhich AI models and cloud providers this platform runs on, each with its source.

See what Professional includes →

In court

0 cases name it as a party

Where we have looked

Searched through CourtListener / RECAP, last read 2026-10-01:

• US federal district, appellate and bankruptcy dockets — 235 courts105 district, 14 appellate, 95 bankruptcy and 21 special federal courts
• published opinions, including state supreme and appellate courts — 384 courts, including 53 state supreme courts53 state supreme, 62 state appellate, 6 state trial and 28 state special courts, plus the federal courts above

County and municipal courts are not searched, and neither is anything outside the United States. A count of nought means we found nothing where we looked, not that nothing exists.

Verified deployments

25 companies we can evidence on Sprinklr, from addresses they run on its domain and from Sprinklr’s own customer stories. Which ones, and since when, is a Professional feature.