The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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69 incidents closest to “Deloitte Consulting LLP” · matched on meaning · public reporting

WF-48XBG81 May 2025

Deloitte report for N.L. healthcare contains likely AI-generated false citations

Newfoundland and Labrador's $1.6 million Health Human Resources Plan, authored by Deloitte, contains at least four citations to research papers that do not exist, likely generated by artificial intelligence. The errors were discovered after the report was published by the Department of Health and Community Services in May. Researchers named in the false citations confirmed their work was misattributed and the papers are nonexistent. The provincial government and Deloitte have not responded to questions about the report.

Company involved
Deloitte
AI system involved
Azure OpenAI

3 source articles · read the reporting →

Attorneys in three lawsuits aimed at Nebius AI Factory work to consolidate parts of cases - WVTM

The Nebius AI Factory data center construction produced noise, dust, vibrations and raised concerns about power and water use affecting nearby residents and the Greater Birmingham Humane Society.

Company involved
Nebius AI Factory
AI system involved
Nebius AI Factory

1 source article · read the reporting →

WF-7U35ZD18 Mar 2024

SEC Charges Delphia and Global Predictions for False AI Claims

The SEC charged Delphia (USA) Inc. and Global Predictions Inc. for making false and misleading statements about their use of artificial intelligence. Delphia claimed from 2019 to 2023 that it used AI and machine learning to predict investments, while Global Predictions falsely claimed in 2023 to be the 'first regulated AI financial advisor'. Both firms settled the charges without admitting or denying the findings, agreeing to pay a total of $400,000 in civil penalties and to cease and desist from further violations.

Company involved
Delphia (USA) Inc. and Global Predictions Inc.

1 source article · read the reporting →

WF-B332QL1 Jan 2017

CFPB Acts Against Hello Digit for Faulty Savings Algorithm Causing Overdrafts

Hello Digit, a fintech company, used an automated savings algorithm that made transfers from consumers' checking accounts, falsely guaranteeing no overdrafts. The algorithm caused customers to incur overdraft fees, and the company often denied reimbursement requests. The CFPB found that Hello Digit engaged in deceptive practices and ordered the company to pay redress to harmed consumers and a $2.7 million fine.

Company involved
Hello Digit, LLC
AI system involved
Hello Digit app

1 source article · read the reporting →

WF-BABUXF28 Feb 2026

McKinsey's Lilli AI Platform Hacked, Exposing 46 Million Chat Messages

Security researchers at CodeWall used an autonomous offensive agent to discover a SQL injection vulnerability in McKinsey's internal AI platform, Lilli. The vulnerability allowed unauthenticated access to the production database, exposing 46.5 million chat messages, 728,000 files, and 57,000 user accounts. The researchers responsibly disclosed the issue to McKinsey, who patched the endpoints within days. No data was exfiltrated or misused, and no disruption occurred.

Company involved
McKinsey & Company
AI system involved
Lilli

1 source article · read the reporting →

WF-XI40RM16 May 2021

FACIL'iti sues accessibility consultant Julie Moynat over critical tweet

In November 2020, Julie Moynat, a web accessibility consultant, tweeted criticism of FACIL'iti, an accessibility product. FACIL'iti sent a formal notice to her employer and later subpoenaed her for denigration in May 2021. Moynat is raising funds for her legal defense. The case is ongoing at the Judiciary Tribunal of Paris.

Company involved
FACIL'iti
AI system involved
FACIL'iti

10 source articles · read the reporting →

WF-CESBK714 Oct 2024

Portland Water Bureau AI pilot offers discount to billionaire CEO

The Portland Water Bureau used a machine learning system in a randomised control trial to identify customers for its financial assistance programme. The system selected Columbia Sportswear CEO Tim Boyle, a billionaire and one of the city's largest residential water consumers, for a 40% water bill discount. Boyle declined the discount, stating it should go to someone who needs it. The bureau is testing whether the SERVUS algorithm can accurately identify customers' ability to pay.

Company involved
Portland Water Bureau
AI system involved
Smart Discount Program

1 source article · read the reporting →

LLMjacking Attack Leverages Stolen Credentials to Exploit Cloud LLMs

The Sysdig Threat Research Team observed an attack where stolen cloud credentials were used to access cloud-hosted large language model services. The attackers targeted a vulnerable Laravel system to obtain credentials, then used them to invoke models like Anthropic Claude on AWS Bedrock. They intended to sell LLM access to other cybercriminals, potentially costing victims over $46,000 per day. The attack involved checking credentials against ten AI services and using a reverse proxy to manage access.

AI system involved
Claude (v2/v3) on AWS Bedrock

2 source articles · read the reporting →

WF-EV7HJY1 Mar 2024

Fake AI law firm sends DMCA threats for SEO backlinks

Ernie Smith, writer of the Tedium newsletter, received a DMCA copyright notice from 'Commonwealth Legal', a firm that appears to be entirely fabricated using AI-generated images and text. The notice demanded he add a backlink to the gadget review site Tech4Gods for a keyfob photo legitimately sourced from Unsplash. The scheme is designed to generate fake SEO gains through backlinks, and Smith did not receive any follow-up after the stated deadline.

Company involved
Commonwealth Legal
AI system involved
Generative Adversarial Network (GAN) model

1 source article · read the reporting →

WF-NAHAEK19 Aug 2022

Oracle faces US privacy class action over alleged surveillance of five billion people

Oracle is facing a class action lawsuit in California, alleging that its adtech and advertising subsidiaries collected vast amounts of data from internet users without consent, creating detailed profiles on approximately five billion people. The suit, filed by privacy advocates including Dr Johnny Ryan, claims Oracle's practices violate multiple federal and state laws. Oracle declined to comment on the litigation, which remains pending.

Company involved
Oracle

1 source article · read the reporting →

WF-N3FWDJ4 Mar 2026

国内ベンチャー企業A社、AIなりすまし面談で実在エンジニアになりすまされる

A domestic Japanese logistics SaaS venture, referred to as Company A, conducted an online casual interview for an engineer role on 4 March 2026. An applicant used AI-generated video to impersonate a real engineer, Yoshii Kenbun, whose CV details had been submitted without his knowledge. The interviewer noticed discrepancies in language ability and unnatural video, and the company confirmed with Yoshii that he had not applied or attended. Company A and Yoshii publicised the incident on X the next day.

3 source articles · read the reporting →

Estée Lauder settles with make-up artists sacked by algorithm

Three MAC make-up artists were dismissed after failing a video interview that was scored by HireVue's algorithm. They appealed but received no clear explanation of how the system assessed them. Estée Lauder Companies settled the resulting legal challenge out of court. HireVue later discontinued the visual analysis component of its video interview platform.

Company involved
Estée Lauder Companies
AI system involved
HireVue

2 source articles · read the reporting →

WF-VBDC859 Apr 2026

Sullivan & Cromwell apologises for AI hallucinations in court filing

Sullivan & Cromwell, an elite Wall Street law firm, used an AI tool to help draft a court filing in the Prince Group case. The filing contained inaccurate citations and misquoted the US bankruptcy code due to AI hallucinations. The errors were uncovered by opposing counsel Boies Schiller Flexner, and the firm apologised to the judge and filed a corrected version. The firm stated that its AI policies were not followed and its review process failed to catch the mistakes.

Company involved
Sullivan & Cromwell

3 source articles · read the reporting →

WF-VHZSJ54 Jul 2025

Deloitte to refund Australian government after AI-generated report errors

Deloitte used generative AI (Azure OpenAI GPT-4o) to help produce an independent assurance review for Australia's Department of Employment and Workplace Relations. The report, published in July 2025, contained multiple errors including non-existent academic references and a fabricated court case. After the errors were flagged, Deloitte acknowledged the AI use and agreed to refund the final instalment of the A$439,000 contract. The report was corrected, but its substance and recommendations remained unchanged.

Company involved
Deloitte
AI system involved
Azure OpenAI GPT-4o

5 source articles · read the reporting →

WF-XW697S1 Oct 2025

KPMG drops AI report after false case studies exposed

KPMG removed a global report on AI after multiple case studies were found to be inaccurate and apparently generated from AI hallucinations. The report falsely claimed that UBS, NHS Greater Manchester, Swiss Federal Railways and Transport for London used AI agents in various ways. The companies denied the claims, and KPMG took the report down while reviewing its production.

Company involved
KPMG

3 source articles · read the reporting →

UDR Sued Over Alleged Use of RealPage Algorithm to Set Rents in San Diego

A class action lawsuit alleges that UDR, Inc. used RealPage's YieldStar algorithmic pricing software to set rental rates and occupancy levels for its San Diego properties, in violation of a local ordinance. The suit claims the software relied on nonpublic competitor data, contributing to inflated rents and making housing less affordable. The lawsuit, filed in July 2026, seeks to represent all affected tenants. UDR has previously acknowledged using YieldStar as one tool among others in its decision-making.

Company involved
UDR, Inc.
AI system involved
RealPage YieldStar

1 source article · read the reporting →

WF-PZC5LA1 Jan 2020

EEOC sues iTutorGroup for automated rejection of older tutor applicants

The US Equal Employment Opportunity Commission (EEOC) alleges that tutoring provider iTutorGroup programmed its recruitment software automatically to reject female applicants aged 55 or older and male applicants aged 60 or older. More than 200 qualified US-based applicants were denied work in 2020. The EEOC has filed a lawsuit in the Eastern District of New York seeking back pay and damages.

Company involved
iTutorGroup

10 source articles · read the reporting →

Finnish recruitment company Digital Minds used AI to analyze job applicants' messages, prompting data protection investigation

Digital Minds, a Finnish recruitment company founded by psychologists, used IBM Watson AI to analyze job applicants' social media and email messages for personality assessments. The company obtained written consent but the Finnish Data Protection Ombudsman launched an investigation, suspecting violations of data protection laws and the secrecy of correspondence. The service was used on fewer than ten applicants and has been paused pending the investigation.

Company involved
Digital Minds
AI system involved
IBM Watson

9 source articles · read the reporting →

WF-W8NDC11 Jul 2015

New York City's McKinsey-led jail violence program manipulated data, violence increased

New York City paid McKinsey & Company $27.5 million to reduce violence at Rikers Island jail complex. McKinsey designed a predictive algorithm called the Housing Unit Balancer and Restart housing units, but jail officials and McKinsey consultants stacked the units with compliant inmates to artificially lower violence numbers. Violence actually increased by nearly 50% during the project. The city eventually decided to close Rikers.

Company involved
New York City Department of Correction
AI system involved
Housing Unit Balancer (HUB)

10 source articles · read the reporting →

WF-WZ4LUU4 Aug 2026

Barteca Holdings v. Tacobarn (D. Connecticut): AI-hallucinated content in court filing, Monetary Sanction; Bar Referral

The attorney filed a court document containing AI-hallucinated legal authorities, misleading the court and opposing party.

Company involved
Hilary Miller

1 source article · read the reporting →

WF-LKR1LN18 Aug 2026

Joann LeDoux v. Outliers, Inc. (2) (W.D. Washington): AI-hallucinated content in court filing, Expert Brief excluded/struck

The AI-generated hallucinated citations in an expert report led to the exclusion of the expert and dismissal of the plaintiff's case.

1 source article · read the reporting →

WF-5TUURF1 Jun 2026

Heriberto Perez-Castillo v. Todd W. Blanche (7th Cir. CA): AI-hallucinated content in court filing, Monetary Sanction; Admonishment; Bar Referral

The AI generated false legal citations and quotations in an appellate brief, misleading the court and harming the client's immigration appeal.

1 source article · read the reporting →

WF-VR6R0O1 Aug 2019

LoanDepot algorithm denied mortgage to Black couple in Charlotte

In August 2019, Crystal Marie and Eskias McDaniels, a Black couple, were denied a mortgage for a house in Charlotte, North Carolina, by loanDepot's automated underwriting algorithm. The algorithm rejected the application because Crystal Marie was a contractor, not a full-time employee, despite her high credit score and income. After the couple enlisted their real estate agent and employer to intervene, the lender reversed the decision and cleared them to close. The couple alleged that race played a role in the denial, which loanDepot denied.

Company involved
loanDepot
AI system involved
Classic FICO and Fannie Mae/Freddie Mac automated underwriting software

10 source articles · read the reporting →

WF-QJLLJJ14 Jul 2026

In re Rosslyn2016, LLC, et al. (S.D. Texas (Bankruptcy)): AI-hallucinated content in court filing, CLE on generative AI; Civil Contempt;…

The AI generated fabricated legal citations that were submitted to the bankruptcy court.

1 source article · read the reporting →

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