The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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117 incidents closest to “SAS Institute” · matched on meaning · public reporting

DeepScore markets facial and voice analysis app for trustworthiness scoring despite experts' doubts

DeepScore, a Tokyo-based company, is marketing an app that uses facial and voice recognition to score people's trustworthiness for lenders and insurers in Japan, Indonesia, Vietnam and the Philippines. The company says the app can detect deception with 70 per cent accuracy, but researchers and privacy advocates say there is no reliable scientific basis for such judgments and warn of discrimination and privacy harms. The chief executive said the system is only one part of lenders' and insurers' decision-making and that people can choose not to use it. Critics respond that an unequal balance of power makes consent difficult.

Company involved
DeepScore
AI system involved
DeepScore

6 source articles · read the reporting →

Wisconsin court used secret COMPAS algorithm to sentence Loomis to harsher term

In Loomis v. Wisconsin, a judge used a COMPAS risk score from Northpointe to sentence a defendant to a harsher punishment. The algorithm was kept secret as a trade secret, preventing the defendant from challenging its accuracy. The Wisconsin Supreme Court upheld the sentence, ruling that the score was only one part of the rationale. The case raises concerns about due process and the use of secret algorithms in criminal sentencing.

Company involved
State of Wisconsin
AI system involved
COMPAS

10 source articles · read the reporting →

WF-TI8TCF11 Nov 2022

CNET used AI to generate SEO articles

CNET, a technology news site, used an AI system to generate articles for search engine optimization. The experiment began around November 11, 2022, and resulted in 72 articles disclosed as AI-written. Google reportedly rewarded these pages with search traffic.

Company involved
CNET

10 source articles · read the reporting →

WF-YQ3F4O1 Nov 2015

Airbnb smart-pricing algorithm increased racial revenue gap, study finds

A study by Carnegie Mellon University found that Airbnb's smart-pricing algorithm increased the revenue gap between White and Black hosts, even though it narrowed the gap among hosts who adopted it. The algorithm, which sets daily prices automatically, was adopted by fewer Black hosts, so its suggested prices were closer to the optimum for White hosts. The researchers said the tool could reduce racial disparities only if more Black hosts adopted it.

Company involved
Airbnb
AI system involved
Airbnb smart-pricing algorithm

10 source articles · read the reporting →

Hospitals use Epic AI to predict Covid-19 decline without validation

Dozens of hospitals across the US are using Epic's deterioration index AI system to predict which Covid-19 patients will become critically ill, despite the tool not being validated for the new disease. The rapid deployment during the pandemic bypassed normal testing and validation processes.

AI system involved
Deterioration index

9 source articles · read the reporting →

WF-SWP73K1 Apr 2023

USPS algorithm RRECS causes pay cuts for two-thirds of rural mail carriers

The United States Postal Service (USPS) implemented a new algorithm, RRECS, to evaluate rural carrier routes and determine pay. Due to flaws in how carriers scanned packages, the algorithm underestimated route times, resulting in pay cuts for 66 per cent of rural carriers, some losing thousands of dollars annually. Carriers report that they were not adequately trained on the system and that the cuts are scheduled to take effect, though they have been postponed multiple times. The USPS stated that the system is the result of a nationally negotiated agreement.

Company involved
United States Postal Service
AI system involved
RRECS

9 source articles · read the reporting →

Virginia crime lab faces first challenge to secret DNA algorithm

A defendant in an armed-robbery case in Fairfax County is challenging a secret algorithm used by the Virginia crime lab to interpret DNA evidence. The lab could not make a conventional match because skin-cell DNA on the victim's shirt was mixed with DNA from too many people; the algorithm identified the defendant as a contributor. The defendant is seeking to scrutinise the algorithm, reportedly for the first time.

Company involved
Virginia crime lab

10 source articles · read the reporting →

WF-IK4RSL1 Jul 2016

CBSA tested facial recognition on millions at Toronto Pearson Airport in 2016

In 2016, the Canada Border Services Agency (CBSA) secretly tested facial recognition technology on millions of travellers at Toronto Pearson Airport without their knowledge. The system, supplied by Face4 Systems, matched faces against a database of previously deported individuals. The CBSA stated that no one was deported as a result of the pilot, and the technology was removed after six months. Privacy advocates raised concerns about lack of consent, transparency, and potential racial bias.

Company involved
Canada Border Services Agency
AI system involved
Faces on the Move

8 source articles · read the reporting →

WF-YWUJN81 Oct 2024

Company fires HR team after ATS auto-rejects manager's CV due to filtering error

A company's applicant tracking system (ATS) auto-rejected qualified candidates' resumes for three months because it was filtering for the outdated framework AngularJS instead of the required Angular framework. The manager discovered the flaw by submitting his own CV under a pseudonym and found it was rejected within seconds. After the manager reported the issue to upper management, the company investigated and dismissed half of its HR team. No legal action or regulatory involvement is reported.

4 source articles · read the reporting →

WF-U4WH351 Jun 2020

ScaleFactor reportedly failed to deliver promised automated bookkeeping software

ScaleFactor, an Austin-based startup, is reported to have failed to deliver the automated, real-time bookkeeping tools it promised customers, instead relying on human bookkeepers and a Filipino contract accounting firm. The company told Forbes in June that it was shutting down, initially blaming the pandemic, but Forbes later reported that its problems predated Covid-19. Investors reportedly came to see the company as more of a services business than a software platform, and pulled funding after a pivot to a marketplace model. No legal or regulatory action is reported.

Company involved
ScaleFactor

10 source articles · read the reporting →

WF-S574X31 Jan 2019

Spanish Supreme Court orders release of BOSCO algorithm code for social electricity bonus

The Spanish NGO Civio won a Supreme Court case forcing the government to release the source code of BOSCO, the algorithm that decides eligibility for the social electricity bonus (bono social eléctrico). Civio had demonstrated in 2019 that BOSCO contained serious errors that denied the benefit to vulnerable people who met the requirements. The government had refused to disclose the code, citing intellectual property. The Supreme Court ruled that transparency must prevail, setting a precedent for public access to automated decision-making systems.

Company involved
Ministerio para la Transición Ecológica (Gobierno de España)
AI system involved
BOSCO

10 source articles · read the reporting →

WF-23YPHU1 Jan 2018

SEC charges American Bitcoin Academy over $1.2M AI scam

Brian Sewell, through his company American Bitcoin Academy, allegedly defrauded 15 students of $1.2 million by claiming his Rockwell Fund would use AI to generate high returns. The SEC charged that Sewell never launched the fund and lost the investors' money when his Bitcoin wallet was hacked. The case was settled with Sewell agreeing to pay $1.6 million in disgorgement and a $233,229 penalty.

Company involved
American Bitcoin Academy

6 source articles · read the reporting →

WF-YDH39P1 Jan 2013

Swedish welfare agency's AI system flags marginalized groups for fraud investigations

Försäkringskassan, Sweden's Social Insurance Agency, uses an AI risk-scoring system to flag welfare applicants for fraud investigations. The system disproportionately targets women, individuals with foreign backgrounds, low-income earners, and those without university degrees, according to an investigation by Lighthouse Reports and Svenska Dagbladet. Amnesty International has called for the system to be discontinued, citing violations of the right to equality and non-discrimination.

Company involved
Försäkringskassan (Swedish Social Insurance Agency)

6 source articles · read the reporting →

WF-6BIZTN1 Mar 2014

Duke University recorded students' faces without proper consent for public dataset

In March 2014, Duke University researchers recorded thousands of students walking to class on campus without their knowledge or proper consent, creating the DukeMTMC dataset of over 2 million image frames. The dataset was placed on a public website and downloaded by academics, security contractors, and military researchers globally, including Chinese companies and military academies linked to surveillance of ethnic minorities. The university took down the public website in April 2019 after an Institutional Review Board investigation found the study deviated significantly from the approved protocol. The lead researcher apologized, stating he took full responsibility for his mistakes.

Company involved
Duke University
AI system involved
DukeMTMC

10 source articles · read the reporting →

WF-NE7SI21 Jan 2012

UCCS professor secretly photographed over 1,700 people for facial recognition research

A University of Colorado Colorado Springs professor, Terrance Boult, led a project that secretly photographed more than 1,700 students, faculty, and passers-by on campus in 2012-2013 to improve facial recognition technology. The photos were published as a public dataset from 2016 until April 2019. University officials defended the research, but a law professor questioned the ethics of the surveillance without consent.

Company involved
University of Colorado Colorado Springs

10 source articles · read the reporting →

WF-3BP91D1 Jan 2024

Authors sue OpenAI and Microsoft for copyright infringement over AI training

In January 2024, journalists and authors Nicholas Basbanes and Nick Gage sued OpenAI and Microsoft for copyright infringement. The lawsuit alleges that the companies used their published journalism to train large language models without permission or compensation. The case has been folded into a class action brought by the Authors Guild. The AI firms have denied any wrongdoing, and the case is still making its way through the legal system.

Company involved
OpenAI
AI system involved
Large language model (ChatGPT)

8 source articles · read the reporting →

WF-KLSRXK24 Feb 2021

Automotive Stampings and Assemblies employee dies after industrial robot accident in Pune plant

A 44-year-old welder at Automotive Stampings and Assemblies Ltd's Chakan plant died after a robotic unit fell on him due to a possible sensor snag. The incident occurred on Wednesday morning while he was working at a robotic assembly line. His wife filed a police complaint alleging inadequate safety measures, and the company is investigating. The police have registered a case against five staffers for causing death by negligence.

Company involved
Automotive Stampings and Assemblies Ltd

1 source article · read the reporting →

Audit of RisCanvi finds biases and reliability issues in criminal justice system

Eticas conducted an adversarial audit of RisCanvi, an AI risk assessment tool used in Catalonia's criminal justice system. The audit uncovered biases in risk classifications against specific demographics and significant reliability issues. The findings call for fairer practices in criminal justice AI.

Company involved
Catalonia's criminal justice system
AI system involved
RisCanvi

4 source articles · read the reporting →

WF-PQKZOM1 Jan 2016

Vumacam's AI CCTV system flagged 28 black people as suspicious in Johannesburg suburbs

In Johannesburg suburbs, Vumacam's AI-powered CCTV network using iSentry software flagged 28 black individuals as 'suspicious' in a shift report, according to a 2019 article. The system, deployed by private security firms, uses video analytics to detect abnormal behavior and alerts security guards. The article alleges that the system disproportionately targets people of color, reflecting racial bias in a racially divided country.

Company involved
Vumacam
AI system involved
iSentry

6 source articles · read the reporting →

Thomson Reuters wins copyright lawsuit against AI startup Ross Intelligence

In 2020, Thomson Reuters filed a copyright lawsuit against legal AI startup Ross Intelligence, alleging that Ross reproduced materials from its Westlaw legal research service. In February 2025, a US District Court judge ruled in Thomson Reuters' favor, finding that Ross infringed copyright and that fair use did not apply. Ross Intelligence had shut down in 2021 due to litigation costs.

Company involved
Ross Intelligence
AI system involved
Ross Intelligence

4 source articles · read the reporting →

WF-I4OTS330 Aug 2024

Edinburgh Airport AI trial gives passengers different parking prices

Edinburgh Airport admitted it was trialling an AI system that randomly set higher or lower parking prices for online bookers, with customers receiving different quotes for the same service. The Scottish Passenger Agents Association called for the trial to be conducted in controlled 'lab' conditions rather than on the public. The airport said the AI's pricing closely matched staff-set prices and the findings would evaluate whether to adopt the system.

Company involved
Edinburgh Airport
AI system involved
AI trial for parking pricing

3 source articles · read the reporting →

WF-U2Y7Z515 Oct 2025

Mass AI cheating scandal at Yonsei University with hundreds of students using ChatGPT

A large-scale cheating scandal has erupted at Yonsei University, where hundreds of students in a third-year online course are suspected of using AI tools such as ChatGPT to cheat on their midterm exam. The professor discovered signs of misconduct and offered students a chance to confess, with those coming forward receiving a zero but no further penalty. A poll on a student community app indicated that over half of respondents admitted to cheating. The university has not yet established clear guidelines on AI use.

Company involved
Yonsei University
AI system involved
ChatGPT

6 source articles · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

WF-04R0261 Sep 2015

Princeton Review charges higher SAT prep fees to Asian Americans

A ProPublica study found that Princeton Review's geographically-determined pricing system charges Asian American students almost twice as likely as other ethnicities to pay the highest prices for online SAT tutoring. The system sets prices based on location, with higher prices in areas like New York City where Asian Americans are concentrated. Princeton Review stated that prices reflect local costs and competition, but the disparity raises concerns about racial discrimination in automated pricing.

Company involved
Princeton Review

7 source articles · read the reporting →

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