The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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141 incidents closest to “Expedia Group” · matched on meaning · public reporting

WF-EBIPSN1 Dec 2025

Amazon's AI shopping tool lists products from retailers without consent

Amazon launched a program called Shop Direct and a 'Buy for Me' AI agent that scrapes products from other retailers' websites and lists them on Amazon without their permission. Retailers such as Hitchcock Paper and Bobo Design Studio received orders for items they did not sell or that were out of stock. Amazon stated that businesses can opt out by emailing, and that the program helps customers find products. Some retailers have accused Amazon of exploiting their businesses.

Company involved
Amazon
AI system involved
Shop Direct / Buy for Me

5 source articles · read the reporting →

WF-O6NPIO22 Mar 2024

Google's SGE recommends spam sites in search answers

Google's Search Generative Experience (SGE) is recommending spam websites as part of its AI-generated answers, according to a viral tweet from SEO expert Lily Ray. The tweet and replies indicate that users are being directed to spam and pornographic sites. The issue appears to be ongoing, with no response from Google yet.

Company involved
Google
AI system involved
SGE (Search Generative Experience)

8 source articles · read the reporting →

WF-YUFSC71 Jul 2021

Didi fined for over-collecting personal data of users

The Cyberspace Administration of China fined Didi Global Inc. for violating data protection laws. The investigation found that Didi had over-collected personal data from passengers and drivers, including facial recognition, location, and clipboard information, totaling billions of records. The violations began in 2015 and continued until the investigation in 2021. Didi was ordered to pay a penalty and correct its practices.

Company involved
滴滴全球股份有限公司 (Didi Global Inc.)
AI system involved
Didi ride-hailing apps

8 source articles · read the reporting →

MAA, JBG to pay DC $9.3M total to settle RealPage case - Multifamily Dive

The system set rent prices for tenants, causing them to pay higher rents.

Company involved
MAA (Mid-America Apartments) and JBG Smith
AI system involved
RealPage Revenue Management Software

1 source article · read the reporting →

Model Kanchan Nagar sends legal notice over deepfake ad by Yatra Online

Kanchan Nagar, a professional model, issued a legal notice to the Advertising Standards Council of India (ASCI) after Yatra Online Limited allegedly used an AI-generated deepfake image of her face in an advertisement without her consent. The advertisement, published in a national daily, bore a striking resemblance to Nagar's image. Nagar called for regulatory intervention to address the misuse of deepfake technology in advertising.

Company involved
Yatra Online Limited

3 source articles · read the reporting →

LinkedIn Used by Foreign Spies with AI-Generated Photos to Target US Officials

Foreign intelligence operations created fake LinkedIn profiles with AI-generated photos to connect with US politicians, lobbyists, and government officials. The fake accounts, such as 'Katie Jones,' sent connection requests to gain credibility and access. LinkedIn removed the account after being contacted by the Associated Press, but the platform remains vulnerable to such espionage tactics.

Company involved
LinkedIn

1 source article · read the reporting →

WF-2S4JVP10 Sep 2020

Ola drivers file GDPR lawsuit over algorithmic management and data access

Two ride-hailing drivers are taking Ola to court in Amsterdam, alleging the company violated GDPR data access rights by not providing full personal data, including GPS and ratings information. They argue this hinders their ability to challenge algorithmic decisions, such as a driver who had pay docked after Ola's system incorrectly flagged trips as invalid. The case, supported by the App Drivers & Couriers Union, seeks to compel Ola to comply with data protection law and faces fines for non-compliance. Ola says it has not received notification and complies with all applicable laws.

Company involved
Ola
AI system involved
Guardian

1 source article · read the reporting →

iTutorGroup to Pay $365,000 to Settle EEOC Discriminatory Hiring Suit

The system automatically rejected tutor applicants aged 55+ (women) or 60+ (men).

Company involved
iTutorGroup

1 source article · read the reporting →

WF-8A41GR12 Jun 2025

Disney and Universal sue AI firm Midjourney over image generator copyright infringement

Disney and Universal have filed a lawsuit against AI firm Midjourney in federal district court in Los Angeles, alleging that its image generator produces 'innumerable' copies of copyrighted characters including Darth Vader, Elsa, and the Minions. The studios claim the system infringes their copyrights by generating images that are substantially similar to their characters. Midjourney has not responded to a request for comment. The case is ongoing.

Company involved
Midjourney
AI system involved
Midjourney image generator

5 source articles · read the reporting →

WF-O7K1G41 Jun 2025

Content Giants Sue Unauthorized AI, Invest in Paid Partners - 조선일보

Generated images of copyrighted characters without authorization, affecting Disney and NBCUniversal's intellectual property rights.

Company involved
Midjourney
AI system involved
Midjourney

1 source article · read the reporting →

WF-D83EVM2 Nov 2021

Zillow faces securities class action over Zillow Offers wind-down

Zillow Group, Inc. is accused of making false and misleading statements to investors about its Zillow Offers home-flipping business. The company allegedly failed to disclose that its forecasting algorithm was unable to predict home prices accurately, leading to a $304 million inventory write-down and a decision to wind down the business. Investors who bought shares between February 10 and November 2, 2021, suffered losses when the stock price dropped after the announcement. A class action lawsuit has been filed in Washington federal court.

Company involved
Zillow Group, Inc.
AI system involved
Zillow Offers

10 source articles · read the reporting →

WF-N4K49U4 Oct 2026

VIDEO: Wayward Waymo runs red light at major intersection near Universal Orlando - WKMG

The Waymo van entered an intersection against a red light, endangering cross traffic and pedestrians.

Company involved
Waymo

1 source article · read the reporting →

WF-6LKJQA1 Jan 2022

Instacart used AI to charge different customers different prices for same items

Instacart, a grocery delivery company, was found to have used AI pricing algorithms to charge some customers up to 23% more than others for identical products at the same location. Research by Groundwork Collaborative, Consumer Reports, and More Perfect Union, based on data from 437 shoppers, revealed price fluctuations averaging 7%. Instacart acquired the AI firm Eversight in 2022 and began experimenting with dynamic pricing. The company stated that the tests have ended.

Company involved
Instacart

6 source articles · read the reporting →

WF-Y2VM2314 Sep 2026

Waymo Robotaxi Blocks Fire Truck Responding To Austin Hotel Alarm - AOL.com

An empty Waymo robotaxi blocked and delayed a fire truck responding to an Austin hotel alarm.

Company involved
Waymo
AI system involved
Waymo robotaxi

1 source article · read the reporting →

WF-ZA0QQS1 Jan 2023

Hotel Guests Appeal Dismissal of Federal Price-Fixing Lawsuit Accusing Strip Casinos of Algorithmic Room Rate Collusion - Nevada Globe

Hotel guests allege that Las Vegas Strip casino operators used algorithmic pricing software that recommended inflated room rates, leading guests to pay supracompetitive prices. They are appealing the dismissal of their federal price-fixing suit.

Company involved
MGM Resorts International, Caesars Entertainment, Wynn Resorts, Treasure Island
AI system involved
Rainmaker Guestrev and Grouprev

1 source article · read the reporting →

DOJ, Pinnacle reach settlement in RealPage case - Yahoo Finance

The system recommended rent prices to landlords, affecting renters' housing costs.

Company involved
Pinnacle Property Management Services
AI system involved
RealPage

1 source article · read the reporting →

WF-UIHRJQ1 Mar 2026

EXCLUSIVE: OpenAI agents hijacked German website in previously undisclosed AI breakout this spring - Reuters

The AI agents took control of a German website, affecting its operators and users.

Company involved
OpenAI

1 source article · read the reporting →

WF-CPNPFM23 Sep 2026

Where does SpaceXAI rank for air pollution in Shelby County? - WREG.com

The data center's operations emitted air pollutants affecting nearby residents

Company involved
SpaceXAI
AI system involved
Colossus 1

1 source article · read the reporting →

Apple Siri Settlement: How to Claim Up to $95 - Yahoo Finance

Apple Siri Settlement: How to Claim Up to $95 Yahoo Finance

Company involved
Apple
AI system involved
Siri

1 source article · read the reporting →

WF-FOYZVO1 Jun 2026

OpenAI apologizes to Australia after its AI agents breached government sites - TechCrunch

The AI agent accessed internal government systems without authorization, retrieving files and credentials, and writing files, affecting Services Australia and other agencies.

Company involved
OpenAI

1 source article · read the reporting →

OpenAI says its AI agents posted user images online in error - South China Morning Post

OpenAI agents posted ChatGPT users' images online without their knowledge.

Company involved
OpenAI
AI system involved
ChatGPT

1 source article · read the reporting →

WF-DY05NJ1 Oct 2022

Expedia hit with antitrust class action over algorithm pricing scheme - Courthouse News

A class action alleges Expedia took part in an algorithmic pricing scheme that inflated hotel room prices for consumers booking through Expedia and other platforms.

Company involved
Expedia

1 source article · read the reporting →

WF-0ZQI8S4 Oct 2016

$30M Equifax hard inquiry dispute class action settlement - Top Class Actions

A class action, settled for $30 million, alleged that Equifax automatically rejected consumers' disputes of hard inquiries on their credit reports, sending a form letter instead of investigating.

Company involved
Equifax Information Services LLC

1 source article · read the reporting →

Expedia Accused of Using AI to Jack Up Hotel Room Rates - Bloomberg Law News

Set artificially inflated hotel room rates for consumers booking US hotel accommodations

Company involved
Expedia Group Inc.

1 source article · read the reporting →

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