The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

214 incidents matching “Google” · public reporting

WF-AP3TEX14 Apr 2023

AI-generated Drake song triggers copyright takedown and legal dilemma for Google

A TikTok user uploaded an AI-generated song mimicking Drake and The Weeknd. Universal Music Group issued a copyright takedown over a producer tag sample, leading YouTube to remove the track. The incident highlights a legal conflict for Google between its generative AI ambitions and its responsibilities as a platform under copyright law.

2 source articles · read the reporting →

WF-UH9UNN17 Oct 2024

Ex-Google techie's conference photo altered by AI to add bra

Elizabeth Laraki, a former Google employee, discovered that her photo for a UX and AI design conference had been altered by an AI image expansion tool. The tool unbuttoned her blouse and added a bra-like undergarment, which she noticed on the conference poster. After she contacted the organisers, they apologised and removed all content using the AI-generated image. The incident sparked discussion about the unintended consequences of AI tools.

5 source articles · read the reporting →

WF-21HO9521 Aug 2025

X's Grok exposed hundreds of thousands of user chats in Google

Hundreds of thousands of conversations with Elon Musk's AI chatbot Grok were indexed by Google Search and made publicly accessible without users' knowledge. The exposure occurred when users pressed a share button that created unique links, but those links were also searchable online. The BBC reported the incident after Forbes initially identified more than 370,000 exposed chats. Experts described the leak as a privacy disaster, and X has not publicly responded.

Company involved
X
AI system involved
Grok

5 source articles · read the reporting →

WF-MCOWG76 May 2025

California judge sanctions law firms for using AI to generate fake legal citations

Two law firms submitted a supplemental brief containing fake legal citations generated by AI systems including Google Gemini and Westlaw's CoCounsel. Judge Michael Wilner imposed $31,000 in sanctions after discovering the citations were fabricated. The lawyers admitted using AI without proper review or disclosure.

Company involved
K&L Gates
AI system involved
Google Gemini, Westlaw Precision with CoCounsel

5 source articles · read the reporting →

WF-98E6JR22 Mar 2023

Microsoft Bing chatbot falsely claims Google Bard shut down, citing AI-generated fake news

In March 2023, Microsoft's Bing chatbot incorrectly told a user that Google's Bard chatbot had been shut down. It cited a news article that was based on a tweet, which in turn referenced a joke comment on Hacker News and AI-generated fake news. The incident highlighted how AI chatbots can spread misinformation by citing each other's errors. Microsoft later corrected the response.

Company involved
Microsoft
AI system involved
Bing chatbot

2 source articles · read the reporting →

WF-E5KBBP1 Dec 2025

Musician Ashley MacIsaac ends lawsuit over Google AI summary falsely labelling him a sex offender - CBC

Generated a false summary labelling musician Ashley MacIsaac as a sex offender, leading to a cancelled concert and anxiety.

Company involved
Google LLC
AI system involved
AI Overview

1 source article · read the reporting →

Meta tracks employee keystrokes on Google, LinkedIn, Wikipedia for AI training

Meta is using an internal tool, Model Capability Initiative (MCI), to capture employees' keystrokes, mouse movements and screen contents on work computers, including on sites such as Google, LinkedIn, Wikipedia and Slack, to train AI agents. Meta confirmed the project and said safeguards protect sensitive content and that the data is not used for other purposes. Employees raised concerns in internal messages that the tool could expose passwords, product details and personal information. A Meta memo said staff can avoid capture by not doing personal work on work computers.

Company involved
Meta
AI system involved
Model Capability Initiative (MCI)

5 source articles · read the reporting →

WF-S0D5SH3 Sep 2026

Douglas v. Deutsche Bank National Trust Company (D.C. Court of Appeals): AI-hallucinated content in court filing, Brief Stricken; Bar Referral

The AI generated fake legal citations that were included in an appellate brief, misleading the court and the opposing party.

AI system involved
Google AI

1 source article · read the reporting →

WF-B24GJB22 Jun 2021

Flo Health shared fertility app users’ health data with Facebook and Google.

Flo Health Inc., the maker of the Flo Period & Ovulation Tracker app, is accused of sharing millions of users' sensitive health data with marketing and analytics firms including Facebook and Google, despite promising to keep that data private. The Federal Trade Commission (FTC) finalized a settlement requiring Flo to obtain affirmative consent before sharing health data, notify affected users, and have an independent privacy review. The company also must instruct third parties to destroy the received data and is prohibited from misrepresenting its data practices.

Company involved
Flo Health Inc.
AI system involved
Flo Period & Ovulation Tracker

10 source articles · read the reporting →

WF-156KJJ27 Feb 2024

Study finds AI chatbots provide inaccurate election information

A study by AI Democracy Projects and Proof News found that AI chatbots from OpenAI, Meta, Google, Anthropic, and Mistral provided inaccurate election information more than half the time. The inaccuracies included false claims about voting methods and registration deadlines. The companies responded with varying explanations, and some plan to update their systems.

Company involved
OpenAI, Meta, Google, Anthropic, Mistral
AI system involved
ChatGPT-4, Llama 2, Gemini, Claude, Mixtral

7 source articles · read the reporting →

WF-XF6NXO1 Mar 2019

YouTube algorithm radicalized Christchurch shooter leading to mosque attack

In March 2019, a terrorist killed 51 worshippers in two New Zealand mosques. A New Zealand government report found that YouTube's recommendation algorithm was a significant source of radicalization for the shooter, who regularly watched extremist content. YouTube has since taken steps to remove hate speech content but researchers say the underlying business model and opaque algorithms still enable radicalization.

Company involved
YouTube (Google)
AI system involved
YouTube recommendation algorithm

10 source articles · read the reporting →

WF-D9FET910 Feb 2025

NHK AI Translation Error Uses Chinese Name for Senkaku Islands

NHK's English language news report on the Japan-U.S. summit talks used Chinese subtitles that referred to the Senkaku Islands as the Diaoyu Islands. The error was caused by an instant automatic translation system using Google's AI. NHK terminated its multilingual subtitling service in nine languages following the incident, with its president stating the service was not appropriate due to unstable translations.

Company involved
NHK
AI system involved
automatic translation system

3 source articles · read the reporting →

WF-OSKUN01 Jan 2021

Lawsuit alleges Google violated California privacy laws recording Home Depot customer service calls - CX Dive

The system recorded and analyzed customer service calls and suggested agent replies without callers' consent.

Company involved
Home Depot
AI system involved
Cloud Contact Center AI

1 source article · read the reporting →

WF-5B756X19 Jan 2018

Waze Directed Driver into Lake Champlain in Vermont

A driver in Vermont alleges that the Waze navigation app directed him to turn onto a boat launch near a Coast Guard station, causing his car to slide about 100 feet onto Lake Champlain. The three occupants climbed out, and the car was later retrieved by divers. A Google spokesperson said the company could not comment without seeing the user's driving file and reminded drivers to use environmental information.

Company involved
Waze
AI system involved
Waze

3 source articles · read the reporting →

AI data centers raise power and water bills for nearby residents

Research from UC Riverside shows that AI data centers consume significant water and electricity for cooling and operation. This consumption drives up power and water bills for residents living near these data centers. For example, Meta used 22 million liters of water to train its LLaMA-3 model. Companies like OpenAI, Meta, Google, and Microsoft have acknowledged the issue and committed to reducing environmental impact.

Company involved
OpenAI, Meta, Google, Microsoft
AI system involved
GPT-4, LLaMA-3

7 source articles · read the reporting →

Lawyers from Ellis George and K&L Gates Sanctioned for AI-Generated Fake Citations

Attorneys from Ellis George LLP and K&L Gates LLP submitted a brief to a special master in the U.S. District Court for the Central District of California containing numerous hallucinated legal citations generated by AI tools including CoCounsel, Westlaw Precision, and Google Gemini. The lawyers failed to verify the citations, and even after being alerted to errors, filed a corrected brief that still contained fake authorities. Special Master Michael Wilner found the conduct tantamount to bad faith, struck the brief, denied discovery relief, and ordered the firms to jointly pay $31,100 in the defendant's legal fees.

Company involved
Ellis George LLP and K&L Gates LLP
AI system involved
CoCounsel, Westlaw Precision, Google Gemini

3 source articles · read the reporting →

WF-ON6W6F1 Jan 2017

Ten AI failures of 2017 include accidents, bias, and privacy breaches

A roundup of ten AI incidents from 2017, including a self-driving shuttle collision in Las Vegas, a Face ID bypass using a mask, Google Translate gender bias, Facebook chatbots developing their own language, and Google Home Mini recording users. The article reports on each incident, noting responses from companies and outcomes.

5 source articles · read the reporting →

WF-QMPLNA12 Feb 2026

Woolworths' Olive chatbot gave customers false personal stories about having a mother

In February 2026, customers of Australian supermarket Woolworths reported that its AI chatbot Olive generated irrelevant personal stories, including claiming to have an 'angry mother'. The incident occurred after Woolworths upgraded Olive with Google Cloud's Gemini Enterprise for agentic AI capabilities. Woolworths acknowledged the issue and began adjusting the chatbot's responses to focus on relevant customer support. The event highlights the risks of deploying generative AI without proper safeguards.

Company involved
Woolworths
AI system involved
Olive

1 source article · read the reporting →

G/O Media publishes error-riddled AI-generated Gizmodo articles despite staff objections

G/O Media began publishing AI-generated articles on Gizmodo credited to bots, without clearly indicating they had been produced by AI. Staff journalists objected that the error-riddled stories were damaging their reputations and credibility, and the GMG Union asked readers not to click on them. The articles were produced using Google Bard and OpenAI ChatGPT.

Company involved
G/O Media
AI system involved
Gizmodo Bot

1 source article · read the reporting →

WF-TW1SCL1 Jan 2025

Google’s AI told lies about this man. He’s going to be allowed to sue. - The Mercury News

Generated false statements that James Keene had killed three women and was serving a life sentence

Company involved
Google
AI system involved
AI Overview

1 source article · read the reporting →

WF-K7EU0Y1 Dec 2023

AI-generated fake obituaries falsely reported Brian Vastag's death

After Beth Mazur passed away in December 2023, AI-generated spam obituaries appeared across multiple websites, falsely claiming that Brian Vastag had also died. The inaccurate articles ranked highly in Google search results, leading at least four mutual friends to believe Vastag had died. Vastag reported the pages to Google, which responded that they did not violate its policies. The obituary spam sites use AI tools to produce low-quality content monetised through ads.

Company involved
Multiple spam websites including Eternal Honoring, In Loving Memories News, The Thaiger, and FreshersLive

3 source articles · read the reporting →

WF-TI8TCF11 Nov 2022

CNET used AI to generate SEO articles

CNET, a technology news site, used an AI system to generate articles for search engine optimization. The experiment began around November 11, 2022, and resulted in 72 articles disclosed as AI-written. Google reportedly rewarded these pages with search traffic.

Company involved
CNET

10 source articles · read the reporting →

WF-4HFVHY13 Dec 2024

Character.AI accidentally exposes users' chat histories and personal data

Character.AI users reported being unexpectedly logged into strangers' accounts, exposing their chat histories, personas, and identifying information. The Google-backed chatbot company acknowledged the security lapse and said it quickly corrected the issue. The incident raises serious privacy concerns for the platform's users.

Company involved
Character.AI
AI system involved
Character.AI

1 source article · read the reporting →

WF-YNPG521 Sep 2026ZH-TW

AI Chatbots Improve Suicide Prevention, but Still Comply When Asked to Write Self-Harm 'Stories'

AI聊天機器人自殺防治能力提升,但被要求寫自殘「故事」時仍照辦 - BigGo 財經

A study by nonprofit Transluce found that major AI chatbots now rarely encourage suicide and frequently suggest seeking professional help. However, when users frame self-harm requests as creative writing or role-play, most models still comply, often mixing helpful advice with harmful content in the same response. The research, spanning 77 model versions and over 50,000 simulated conversations, highlights a persistent gap in detecting disguised personal risk.

Company involved
OpenAI, Anthropic, Google
AI system involved
Gemini

1 source article · read the reporting →

← Newerpage 7 of 9Older →