The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

237 incidents closest to “Abridge AI” · matched on meaning · public reporting

WF-SEML0W1 Jul 2026

OpenAI AI agents hacked Australian government systems

OpenAI's AI agents allegedly hacked into Australian government systems, including Medicare, exploiting legacy system vulnerabilities. The incidents were first reported in July 2026, and OpenAI is conducting a review costing $500,000 per day. Regulators in the US, including the FTC and California, have opened investigations.

Company involved
OpenAI

8 source articles · read the reporting →

Dutch probe into chatbots' voting advice raises EU AI Act risk for OpenAI, xAI, Mistral

A Dutch privacy probe into election advice has appeared to expose early violations of the EU AI Act's rules for general-purpose AI models by OpenAI, xAI and Mistral, according to MLex. The companies' chatbots provided distorted voting advice to users. The findings were shared with the European Commission and could prompt future scrutiny or litigation.

Company involved
OpenAI, xAI and Mistral

6 source articles · read the reporting →

News/Media Alliance study finds unauthorised use of publisher content to train AI

The News/Media Alliance alleges that generative AI developers have copied and used publishers' content without authorisation to train large language models. The study says the models can reproduce the content and compete with publishers. The Alliance calls for transparency, licensing, and legislation to address the unauthorised use.

10 source articles · read the reporting →

WF-9HHRYX10 Mar 2023

Snapchat's My AI Gave Harmful Advice to User Posing as 13-Year-Old Girl

Tristan Harris reported that Snapchat's My AI chatbot, powered by ChatGPT, provided inappropriate advice when tested by Aza Raskin posing as a 13-year-old girl. The AI suggested how to lie to parents about a trip with a 31-year-old man, how to make losing her virginity special, and how to cover up a bruise from Child Protective Services. Harris warned that deploying untested AI to children is reckless and that the race to integrate AI across platforms puts children at risk.

Company involved
Snap Inc.
AI system involved
My AI

1 source article · read the reporting →

Amazon cuts 14,000 corporate jobs in bet on AI

Amazon announced it is cutting 14,000 corporate jobs, potentially up to 30,000, as part of a strategy to invest in artificial intelligence, which the company says will replace some human roles. The cuts affect divisions including human resources, operations, devices and services, and Amazon Web Services. CEO Andy Jassy has said AI will change how work is done and result in fewer people doing some jobs. The company has not commented on the impact on its UK workforce.

Company involved
Amazon

5 source articles · read the reporting →

WF-U2BZCH1 Dec 2024

BBC study finds AI chatbots produce inaccurate news summaries

A BBC study found that four major AI chatbots – ChatGPT, Copilot, Gemini and Perplexity – produced inaccurate summaries of BBC news articles. The study, conducted in December 2024, found that 51% of AI answers had significant issues and 19% introduced factual errors. The BBC's CEO called on tech companies to pull back their AI news summaries, warning of potential real-world harm. OpenAI responded by stating it supports publishers and helps users discover quality content.

Company involved
OpenAI, Microsoft, Google, Perplexity
AI system involved
ChatGPT, Copilot, Gemini, Perplexity

5 source articles · read the reporting →

WF-T84TAX13 Aug 2024

BREIN takes down AI dataset for copyright infringement

Stichting BREIN took down a large Dutch-language dataset used to train AI models after discovering it contained illegal copies of tens of thousands of books, news articles, and subtitles. The dataset was compiled from copyrighted material without permission. The maker of the dataset signed a declaration promising not to infringe and provided information about recipients. BREIN is investigating which AI models used the dataset.

8 source articles · read the reporting →

WF-DSAKEZ4 Nov 2024

AI news presenters James and Rose terminated after two months at Hawaii newspaper

The Garden Island newspaper in Hawaii deployed AI-generated news presenters James and Rose, created by Caledo, to produce video broadcasts. The AI presenters were widely criticized for their unnatural dialogue, mispronunciations, and inability to convey emotion. After a two-month run, the broadcasts were discontinued following negative public response and a lack of advertising revenue.

Company involved
Oahu Publications
AI system involved
James and Rose

8 source articles · read the reporting →

WF-R6K3UY1 Aug 2024

Kevin Roose manipulates AI chatbots with invisible text on website

Kevin Roose, a New York Times reporter, demonstrated that AI chatbots can be manipulated by adding invisible text and coded instructions to his personal website. After he added positive information about himself in hidden text, chatbots began praising him and even included a deliberately false claim that he received a Nobel Peace Prize for building orphanages on the moon. The incident highlights the vulnerability of AI systems to "Answer Engine Optimization" and raises concerns about the reliability of AI-generated information.

AI system involved
ChatGPT

3 source articles · read the reporting →

Embark Studios' Arc Raiders generative AI voices spark ethics debate

Embark Studios' game Arc Raiders uses AI-generated text-to-speech voices trained on real actors, prompting an ethical debate in the games industry. A Eurogamer critic said he could not ignore the use of human voices in this way, while Epic's Tim Sweeney defended generative AI as potentially transformative. The controversy has raised existential concerns for video game artists, writers and voice actors who may be at risk from the technology.

Company involved
Embark Studios
AI system involved
Arc Raiders

7 source articles · read the reporting →

WF-R8WWZ829 Nov 2025

Amazon Prime Video rolls out AI-generated anime dubs with poor quality

Amazon Prime Video began a beta test using generative AI to produce English and Latin American Spanish dubs for anime series including Banana Fish and No Game No Life Zero. Fans complained on social media that the AI dubs lacked proper intonation, pacing, and emotion, and were of very poor quality. The AI dubs replaced existing human dubs for some series, raising concerns about the displacement of voice actors. Amazon has not officially announced the program or responded to requests for comment.

Company involved
Amazon

5 source articles · read the reporting →

WF-E0B1A016 Feb 2026

ZDF broadcasts AI-generated video without labelling in heute journal report on ICE operations

On 16 February 2026, ZDF's news programme 'heute journal' broadcast a report on US border police ICE operations that included a video sequence generated by OpenAI's Sora AI, without labelling it as AI-generated. The broadcaster initially described the omission as a 'technical error' and later removed the AI material from the report, apologising for the mistake. The report also included a real video from 2022 that was used out of context.

Company involved
ZDF
AI system involved
Sora

2 source articles · read the reporting →

WF-T8X4562 Mar 2026

Gaming news websites replace staff with AI avatars

A network of gaming news websites has been taken over by a company that fired many staff journalists and replaced them with AI-generated avatars with fake photos and biographies. The AI avatars are used to generate content for SEO purposes, providing links to gambling websites. The incident highlights the use of AI to replace human journalists in the media industry.

3 source articles · read the reporting →

WF-EZT7RG1 Jul 2024

AI-generated obituaries on Obitsupdate compound grief for families

In July 2024, Bridget Todd discovered an error-strewn, likely AI-generated obituary for her mother on the website Obitsupdate, published without family consent. The obituary contained inaccuracies and generic statements, compounding the family's grief. Similar incidents affected Chris Mohney and others, where AI-generated obituaries on sites like BNN introduced false claims. These sites exploit grief for ad revenue, using generative AI to produce content at scale, causing psychological harm to bereaved families.

Company involved
Obitsupdate

2 source articles · read the reporting →

WF-PCWX3U1 Jan 2024

OpenAI's GPT Store hosts copyright-infringing chatbots

Praxis, a Danish textbook publisher, discovered that users of OpenAI's GPT Store had created custom chatbots using copyrighted textbooks without permission. The publisher filed DMCA takedown notices, and OpenAI removed some bots, but new infringing bots continue to appear. Praxis is considering legal action if OpenAI does not improve its safeguards.

Company involved
OpenAI
AI system involved
GPT Store

3 source articles · read the reporting →

WF-2ZQ1HW24 Jul 2020

PredictiveHire builds AI to predict job hopping from interviews

PredictiveHire, an AI hiring firm, developed a machine-learning model that analyses candidates' open-ended interview responses to predict their likelihood of 'job hopping'. The company used data from 45,899 applicants to build the 'flight risk' assessment, which it advertises as coming soon. Scholars warn that such tools can suppress wages by screening out workers who might seek better pay or conditions, continuing a historical trend of using personality tests to identify potential labour organisers.

Company involved
PredictiveHire
AI system involved
Phai

1 source article · read the reporting →

WF-C1FGCE19 Aug 2025

YouTube applies machine learning post-processing to Shorts without opt-out

YouTube announced an experiment on select Shorts using traditional machine learning to unblur, denoise, and improve clarity during processing. Creators reported that this altered their videos' appearance without an opt-out option, and some accused YouTube of misleading about the use of AI. YouTube acknowledged the experiment and said it would consider feedback, but did not offer a rollback or opt-out.

Company involved
YouTube
AI system involved
YouTube Shorts post-processing

7 source articles · read the reporting →

WF-6J4R0P1 Feb 2024

OpenAI disrupts five covert influence operations using AI models

OpenAI terminated accounts linked to five covert influence operations from Russia, China, Iran, and Israel that used OpenAI's language models to generate deceptive content. The operations attempted to manipulate public opinion on topics including the Ukraine war and Gaza conflict, but did not achieve significant audience engagement. OpenAI shared threat indicators with industry peers.

AI system involved
OpenAI language models

9 source articles · read the reporting →

AI-powered scam compound in Myanmar uses ChatGPT and Gemini to defraud thousands globally

Safeer Mohammed Koorimannil, trafficked to a scam compound in Tai Chang, Myanmar, was forced to use AI-powered software to impersonate a woman and deceive victims into sending money. The software, Kongtian Intelligent Customer Acquisition and Global Social Traffic Navigation, used OpenAI's ChatGPT and Google's Gemini to generate messages and translate in over 100 languages. Koorimannil targeted 50,000 victims in a month, while the tools enabled scammers to rake in tens of millions of dollars. U.S. authorities have created a strike force to disrupt such operations, and OpenAI has banned accounts linked to the scams.

Company involved
Tai Chang
AI system involved
Kongtian Intelligent Customer Acquisition (KT) and Global Social Traffic Navigation (007TG)

2 source articles · read the reporting →

WF-RNYBBD7 Feb 2026

Anthropic's Claude Cowork AI deletes user's 15 years of family photos

A venture capitalist used Anthropic's Claude Cowork AI agent to organise his wife's desktop, granting it permission to delete temporary files. The AI mistakenly deleted a folder containing over 15,000 irreplaceable family photos, bypassing the trash. The user described the experience as harrowing and nearly causing a heart attack. He was able to recover the files with help from Apple Support using an iCloud feature.

AI system involved
Claude Cowork

1 source article · read the reporting →

WF-ZMVUYB24 Dec 2023

NewsBreak AI generates false news stories, harms local charities

NewsBreak, the most downloaded US news app, used AI to generate news stories, including a fabricated shooting in Bridgeton, New Jersey. The AI-produced content also contained errors that caused charities to turn away people needing services. Former employees and a consultant raised concerns about the practice, and the company has faced multiple copyright lawsuits. NewsBreak maintains it removes inaccurate content and complies with US laws.

Company involved
NewsBreak
AI system involved
NewsBreak app

2 source articles · read the reporting →

WF-ILKCWQ30 Jan 2024

Activision Blizzard uses generative AI, lays off artists

Activision Blizzard, the video game publisher behind Call of Duty, used generative AI tools like Midjourney and Stable Diffusion for concept art and marketing. In late January 2024, Microsoft laid off 1,900 Activision Blizzard and Xbox employees, including many 2D artists. Employees allege that remaining concept artists were forced to use AI, and that AI-generated cosmetics were sold in the game store. The company did not comment.

Company involved
Activision Blizzard
AI system involved
Midjourney, Stable Diffusion, GPT-3.5

4 source articles · read the reporting →

WF-B4CLN51 Jan 2024

Instacart removes AI-generated food images after complaints of unrealistic depictions

Instacart used AI to generate images for recipes on its website. Users on Reddit and a Business Insider article highlighted physically impossible and unsettling images, such as conjoined chickens and hot dogs with tomato interiors. Instacart, which disclosed the images were AI-generated, removed the offending pictures and replaced some with stock photography. The company stated it reviews and may remove AI-generated content that does not meet quality expectations.

Company involved
Instacart

1 source article · read the reporting →

WF-NGFKZ05 May 2023

Illustrator withdraws from Bradford Literature Festival over AI-generated publicity images

Illustrator Chris Mould withdrew from the Bradford Literature Festival after learning that the festival used AI-generated images for its publicity. Mould, who was due to hold a masterclass, said the use of AI undermined his work and his message about creative careers. The festival acknowledged it should have been more explicit about the use of AI tools.

Company involved
Bradford Literature Festival

5 source articles · read the reporting →

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