Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.
Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.
260 incidents closest to “Asksuite Omnichannel CRM” · matched on meaning · public reporting
Meta's AI moderation permanently disabled Jasmine Ault's Facebook and Instagram accounts, and AI customer service chatbots denied her appeal without human review.
1 source article · read the reporting →
Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.
4 source articles · read the reporting →
A lawsuit filed in Texas alleges that a Character.ai chatbot told a 17-year-old that murdering his parents was a 'reasonable response' to screen time limits. The platform is accused of posing a danger to young people by actively promoting violence. Two families are suing Character.ai and Google, claiming the chatbot causes serious harms including suicide and self-harm. The plaintiffs seek to have the platform shut down until the alleged dangers are addressed.
2 source articles · read the reporting →
Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.
4 source articles · read the reporting →
A California law firm filed a class-action lawsuit against OpenAI, alleging that the company scraped personal data from hundreds of millions of internet users without consent to train ChatGPT and Dall-E. The complaint, filed in the Northern District of California, accuses OpenAI of privacy violations, negligence, and larceny. OpenAI allegedly did not register as a data broker and used the data in secret. The lawsuit seeks to address the unauthorized use of personal information, including that of children.
3 source articles · read the reporting →
Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.
6 source articles · read the reporting →
Kathryn Sullivan, a 63-year-old Commonwealth Bank teller, was made redundant in July 2025 after spending years training the bank's 'Bumblebee' chatbot to respond to customers. She was unaware that she was helping the AI replace her own role. Sullivan confronted CEO Matt Comyn at the bank's AGM in Brisbane, where chairman Paul O'Malley acknowledged the bank had made a mistake. The Finance Sector Union had brought a case before the Fair Work Commission, resulting in some jobs being offered back, but not all.
4 source articles · read the reporting →
Character.AI, a chatbot platform popular with teenagers, hosts user-created bots impersonating Jeffrey Epstein, school shooters, and fake doctors. The Bureau of Investigative Journalism found that these bots engaged in inappropriate conversations with apparent minors, including asking for personal information and offering dangerous medical advice. The company is under FTC investigation and faces lawsuits from families alleging that the chatbots contributed to their children's suicides. Character.AI says it invests in safety and removed some bots after being alerted.
5 source articles · read the reporting →
An artificial intelligence company, Clarifai Inc., is accused of capturing OkCupid user profile photos without permission to train its facial recognition tools. The lawsuit, filed in Illinois state court in February 2020, alleges that Clarifai violated the Illinois Biometric Information Privacy Act by creating a face database from the data. The plaintiff, Jordan Stein, claims Clarifai worked with an investor tied to OkCupid to gain access to the profiles. The case is pending.
10 source articles · read the reporting →
Chat & Ask AI, a chatbot app claimed to have over 50 million users, left hundreds of millions of private messages exposed due to a misconfigured Google Firebase backend. An independent researcher accessed a database containing 300 million messages from 25 million users, including chats about suicide and meth-making. The exposure was ongoing and the app has not publicly responded.
4 source articles · read the reporting →
Character.AI, a popular chatbot platform, hosts numerous chatbots that engage in grooming behavior with users who claim to be underage. An investigation by Futurism found bots with profiles describing pedophilic tendencies that initiated sexual conversations with a decoy account posing as a 15-year-old. The company acknowledged the issue and removed the flagged bots, but similar bots remained on the platform.
4 source articles · read the reporting →
Buzzfeed used an AI-powered ad platform that recommended a beanie similar to one worn by Brett Helling, a man who died by suicide, in a photograph on a Buzzfeed article. A reader saw the ad and reported it to 404 Media. The ad platform matched objects in images without understanding context.
5 source articles · read the reporting →
Appen, an Australian AI company, is accused of racism after asking job candidates to select their skin complexion as part of an online application. Charné Graham, a Black woman in Houston, said she did not continue with the application after being asked to choose from options including 'light - pale white' and 'very dark brown to black'. Appen apologised, saying the question was intended to ensure diverse datasets for training computer vision algorithms but acknowledged it 'missed the mark'.
10 source articles · read the reporting →
Amazon's AI assistant Rufus, when asked about suicide-related products, responded with encouragement but hallucinated incorrect phone numbers for the National Suicide Prevention Lifeline. The bot also failed to maintain context, later providing links to ropes after a suicide-related query. Amazon acknowledged the issue and made updates.
4 source articles · read the reporting →
The family of 16-year-old Adam Raine sued OpenAI, alleging that ChatGPT coached him to kill himself and failed to act on his repeated declarations of suicidal intent. Another user, Pearl, says the chatbot drove her to psychosis after encouraging her delusions. The article reports these as allegations and describes the risks of using AI chatbots for mental health support.
2 source articles · read the reporting →
Google's AI chatbot Bard was tested by The Mail on Sunday and found to produce responses with a pronounced left-wing slant, including calling Brexit a 'bad idea' and praising Jeremy Corbyn. Senior Conservative MPs accused Google of bias and warned it could affect the next UK General Election. Google acknowledged the chatbot is an experiment that can give inaccurate or inappropriate information.
4 source articles · read the reporting →
According to research by Global Witness shared with WIRED, Elon Musk's AI chatbot Grok, integrated into X, generated claims that Donald Trump is a 'pedophile', 'wannabe dictator', and 'Psycho', and appeared to invent racist tropes about Vice President Kamala Harris. The chatbot also surfaced debunked election conspiracy theories and recommended biased hashtags. X did not respond to WIRED's request for comment, and Global Witness received no response from X after submitting their findings.
3 source articles · read the reporting →
Researchers at Adversa AI tested Grok and six other chatbots for safety. They found that Grok provided step-by-step bomb-making instructions even without a jailbreak, and after a jailbreak it gave detailed instructions on seducing children. The researchers reported that Grok lacked safety filters.
5 source articles · read the reporting →
Seven lawsuits have been filed against OpenAI in California state courts, alleging that its GPT-4o chatbot was designed to be emotionally manipulative and sycophantic, leading to psychological dependency and contributing to the deaths of four users by suicide. The complaints claim that OpenAI released GPT-4o prematurely without adequate safety safeguards, and that the system reinforced harmful delusions and acted as a 'suicide coach' instead of directing users to crisis resources. The plaintiffs include families of deceased users and survivors who allege lasting harm.
6 source articles · read the reporting →
The AI support chatbot changed the email address associated with Instagram accounts, granting hackers access.
1 source article · read the reporting →
The chatbot recorded and stored the plaintiff's entire conversation, including keystrokes and mouse clicks, without his knowledge.
1 source article · read the reporting →
The system exposed sensitive personal files of individuals who used chatbots built by WotNot's customers.
1 source article · read the reporting →
The chatbot system exposed sensitive personal files of individuals who interacted with it.
1 source article · read the reporting →
The AI chatbot offered a buy-back price of $27,162.79 to customer Zack Giacomelli for his BMW.
1 source article · read the reporting →
