The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

Clear

240 incidents closest to “CMX CARE” · matched on meaning · public reporting

WF-S9GZ006 Mar 2024

Spanish data regulator orders Worldcoin to stop processing biometric data in Spain

The Spanish Data Protection Agency (AEPD) has ordered a precautionary measure against Tools for Humanity Corporation, the company behind Worldcoin, to cease collection and processing of personal data in Spain. The AEPD received complaints alleging insufficient information, collection of data from minors, and inability to withdraw consent. The regulator acted under GDPR Article 66.1 to prevent potentially irreparable harm to individuals' data protection rights.

Company involved
Tools for Humanity Corporation
AI system involved
Worldcoin

8 source articles · read the reporting →

WF-ALU6UI1 Mar 2025

Meta accused of exploiting content moderators in Ghana

Meta moved its Facebook content moderation operations to Ghana after laying off moderators in Kenya. Workers in Accra report poor working conditions, low pay, and psychological harm from reviewing traumatic content. Foxglove is investigating and planning a legal challenge.

Company involved
Meta
AI system involved
Facebook content moderation system

3 source articles · read the reporting →

WF-VWUE0E24 Sep 2026

Overnight, Meta deleted all her accounts. AI customer service won’t let her reach a human - CBC

Meta's AI moderation permanently disabled Jasmine Ault's Facebook and Instagram accounts, and AI customer service chatbots denied her appeal without human review.

Company involved
Meta

1 source article · read the reporting →

Spinvox accused of using human transcribers for voice messages

Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.

Company involved
Spinvox
AI system involved
D2 (the Brain)

4 source articles · read the reporting →

WF-3U11XT14 Sep 2026

New York federal court sanctions lawyer for non-existent quotations after ChatGPT research

In Tiekert v. Village of Mamaroneck in the Southern District of New York, the court found that the plaintiff's lawyer filed briefs containing non-existent quotations and misrepresented authorities. In a filing to the court, the lawyer said ChatGPT had been used to assist with legal research. On September 14, 2026, the court imposed Rule 11 sanctions: $500 payable to the court and two New York continuing legal education credits in ethics on the use of AI.

2 source articles · read the reporting →

WF-JJP7IB30 Mar 2026

Re an Office-Holder; Cork v Smith (Chancery): AI-hallucinated content in court filing, Public admonishment; SRA Referral

The AI system generated a non-existent insolvency rule that was submitted to the court, misleading the court.

Company involved
Pinsent Masons LLP

1 source article · read the reporting →

WF-H0HWW84 Aug 2026

Registered Trustees of the Assemblies of God Gospel Church International (AGGCI) v Registrar of Societies and Others (High Court): AI-hallucinated…

The AI generated non-existent court case citations that were presented to the High Court, misleading the judge and opposing counsel.

1 source article · read the reporting →

WF-Z4HAH91 Jun 2021

South Korea plans measures against malicious reviews on food delivery apps

South Korea's Korea Communications Commission announced policy measures to curb malicious reviews on food delivery apps, following the death of a small restaurant owner in Seoul who allegedly suffered stress after a customer demanded a refund through Coupang Eats. The regulator plans to overhaul review systems, require companies to submit user protection data, and establish a dispute arbitration committee. The article reports that 63.3 percent of restaurant owners in the Seoul area have suffered damage from malicious customer reviews.

Company involved
Coupang Eats
AI system involved
Coupang Eats delivery app review system

10 source articles · read the reporting →

WF-BZ7M5L1 Jan 2016

Tenant screening software denies housing to disabled Latino man in Connecticut

In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.

Company involved
WinnResidential
AI system involved
CrimSafe

10 source articles · read the reporting →

WF-ANSGFV1 Dec 2022

Apple kills plan to detect CSAM in iCloud

Apple announced a plan to detect child sexual abuse material in iCloud in 2021, but paused and then killed the plan in December 2022. Child safety advocates, including Sarah Gardner, are now engaging with Apple to urge implementation of the technology. The letter expresses concern about the delay and the impact on survivors.

Company involved
Apple

10 source articles · read the reporting →

WF-BUADUG20 Aug 2022

Google refuses to reinstate man's account after flagging medical images as CSAM

A man identified as Mark took medical photos of his son's groin to send to a doctor. Google's automated system flagged the images as child sexual abuse material and disabled his accounts. The San Francisco police investigated but cleared him of wrongdoing. Google refused to reinstate his account, stating it follows US law.

Company involved
Google

10 source articles · read the reporting →

WF-7RJARP1 Mar 2020

Minneapolis schools use Gaggle AI to monitor students' online activity

Minneapolis Public Schools deployed Gaggle, an AI-powered surveillance system, to monitor students' school-issued Google and Microsoft accounts during remote learning. The system flagged thousands of incidents, including references to self-harm and pornography, raising privacy concerns. Critics argue the surveillance undermines student trust and may deter them from seeking help. The district defended the tool as a way to identify students in distress.

Company involved
Minneapolis Public Schools
AI system involved
Gaggle

9 source articles · read the reporting →

WF-ZLB0SU9 Dec 2024

Embodied shuts down, Moxie robot stops working for children

Embodied, the maker of the Moxie robot for autistic children, announced it is shutting down due to financial difficulties. As a result, the cloud-dependent Moxie robot will stop functioning within days. Customers report emotional distress as children lose their robotic companions, and no refunds are being offered.

Company involved
Embodied, Inc.
AI system involved
Moxie

5 source articles · read the reporting →

Prisma Labs wins arbitration in Lensa biometric privacy lawsuit

Artificial intelligence company Prisma Labs is accused of violating Illinois' biometric privacy law by collecting facial geometry data from users of its Lensa app. A proposed class action was filed, but a California federal judge granted Prisma's motion to compel arbitration because users agreed to it during sign-up. The plaintiff alleges the app collected his facial data without consent.

Company involved
Prisma Labs Inc.
AI system involved
Lensa AI

8 source articles · read the reporting →

WF-4RZUE65 Dec 2023

Civitai dropped by cloud provider OctoML over CSAM image generation

Civitai, an AI image generation platform, was dropped by its cloud computing provider OctoML after an investigation by 404 Media found it was being used to generate images that could be categorized as child sexual abuse material (CSAM). The platform also faced scrutiny for nonconsensual deepfakes of celebrities and private citizens, primarily women. Civitai added new moderation filters in response, but OctoML terminated the business relationship.

Company involved
Civitai
AI system involved
Civitai

8 source articles · read the reporting →

WF-IU1DBP10 Dec 2023

Cyberattack on UAE TV service shows AI anchor with Gaza content

A cyberattack on Sunday night disrupted TV services for UAE residents using the HK1RBOXX streaming device, replacing regular programming with an AI-generated news bulletin about Palestinian suffering in Gaza. The set-top box provider acknowledged the hack and said it was investigating. The incident caused distress to viewers, including families with children, who were exposed to graphic content.

Company involved
HK1RBOXX streaming device provider
AI system involved
HK1RBOXX

9 source articles · read the reporting →

U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed - Wilson Sonsini

The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.

Company involved
ConverseNow Technologies, Inc.

1 source article · read the reporting →

MAJOR LAWSUIT ALERT!: Home Depot And Google Facing CIPA Lawsuit For Use Of Google’s Cloud Contact Center AI - natlawreview.com

The system recorded and transcribed customer service calls without consent, affecting the privacy of callers.

Company involved
Home Depot
AI system involved
Google Cloud Contact Center AI

1 source article · read the reporting →

Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360

The system recorded and analyzed patient phone calls without their consent.

Company involved
Heartland Dental LLC

1 source article · read the reporting →

WF-OSKUN01 Jan 2021

Lawsuit alleges Google violated California privacy laws recording Home Depot customer service calls - CX Dive

The system recorded and analyzed customer service calls and suggested agent replies without callers' consent.

Company involved
Home Depot
AI system involved
Cloud Contact Center AI

1 source article · read the reporting →

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com

The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.

Company involved
LegalShield
AI system involved
Talkdesk CCaaS

1 source article · read the reporting →

WF-WYN37R11 Sep 2026ZH-TW

Driver Assistance Blamed Again: Station Wagon Hits Crash Cushion on Highway 1, Two Hurt

輔助駕駛又釀禍!國1銅鑼段旅行車追撞緩撞車 駕駛乘客2人受傷 - 自由時報

A Volvo station wagon using driver assistance rear-ended a crash cushion vehicle on National Highway 1 in Tongluo, Miaoli County. The driver and a passenger sustained minor injuries. The driver was not paying attention to the road ahead.

1 source article · read the reporting →

“Listen Up” if Your AI Policy Does Not Cover AI Recording Issues –Another Class Action Lawsuit Filed Over Third Party…

AI system recorded and analyzed calls between a dental company and its patients

Company involved
dental company

1 source article · read the reporting →

Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com

The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.

Company involved
Talkdesk Inc.
AI system involved
CX Cloud

1 source article · read the reporting →

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