Airbnb bans users in Australia using trustworthiness algorithm
Airbnb is accused of using an algorithm acquired from Trooly to score users' trustworthiness based on publicly available data, including social media and occupation. Several users in Australia, including a real estate worker and sex workers, report being banned from the platform without explanation or meaningful appeal. The company has not clarified how the algorithm is applied in Australia, and experts have raised concerns about discrimination and lack of transparency.
- Company involved
- Airbnb
- AI system involved
- Trooly
4 source articles · read the reporting →
Spinvox accused of using human transcribers for voice messages
Spinvox, a UK voice-to-text firm, is accused of using call centre staff in South Africa and the Philippines to transcribe the majority of user messages, contrary to claims of automated speech recognition. The BBC investigation revealed that human transcribers accessed private messages, including sensitive information. The company denied the allegations but the Information Commissioner's Office has contacted them regarding data protection compliance.
- Company involved
- Spinvox
- AI system involved
- D2 (the Brain)
4 source articles · read the reporting →
Abbott issues correction for FreeStyle Libre 3 sensors over incorrect glucose readings
Abbott initiated a medical device correction for certain FreeStyle Libre 3 and Libre 3 Plus sensors after internal testing found they might give incorrect low glucose readings. The company says the issue stems from one production line and could lead to improper treatment decisions for people with diabetes. Abbott is replacing affected sensors at no charge and has reported severe adverse events and deaths potentially associated with the issue.
- Company involved
- Abbott
- AI system involved
- FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors
2 source articles · read the reporting →
Capital Standard, LLC v. U.S. Bank National Association (CA Florida (2d)): AI-hallucinated content in court filing, Monetary Sanction; Adverse Costs…
The AI generated false legal citations that were included in a court filing, misleading the court.
1 source article · read the reporting →
South Korean local governments build AI surveillance systems using CCTV data without consent
Several local governments in South Korea, including Bucheon, are developing AI systems that use CCTV footage to track individuals for purposes such as disease control, child abuse detection, and personal protection. The systems are being built without obtaining consent from the people captured in the footage, raising concerns about privacy and surveillance. Bucheon plans to launch a smart epidemiological investigation system in January 2022 that will analyze footage from thousands of crime-prevention cameras to track COVID-19 cases and contacts. Critics question the adequacy of de-identification measures and warn of potential misuse of biometric data.
- Company involved
- Bucheon City Government
- AI system involved
- Smart epidemiological investigation system
10 source articles · read the reporting →
Consumer Reports calls for action against Meta over scam ad proliferation
Consumer Reports has called on the FTC and state attorneys general to take enforcement action against Meta for allowing billions of scam advertisements on its platforms. According to a Reuters investigation, Meta's own documents showed that the company delivered an estimated 15 billion scam ads per day in 2024, generating billions of dollars in revenue. Meta is accused of failing to identify and remove most scam ads, exposing users to fraudulent schemes and illegal products. Consumer Reports argues that Meta's practices constitute unfair business practices under the FTC Act and state laws.
- Company involved
- Meta
6 source articles · read the reporting →
FTC Orders Edmodo to Stop Unlawful Collection of Children's Data for Advertising
The FTC filed a complaint against Edmodo, an education technology provider, alleging that it collected personal information from children under 13 without parental consent and used it for advertising, in violation of the COPPA Rule. Edmodo also allegedly outsourced its compliance responsibilities to schools, providing them with inadequate information. Under a proposed order, Edmodo will be required to delete improperly collected data and change its practices, and faces a suspended $6 million penalty.
- Company involved
- Edmodo, LLC
- AI system involved
- Edmodo
1 source article · read the reporting →
Target's pregnancy prediction algorithm reveals teen's pregnancy to father
Target used a data mining algorithm to predict when customers were pregnant based on their purchases. The algorithm sent baby product coupons to a high school student, leading her father to complain to the store. The father later learned his daughter was indeed pregnant. Target subsequently altered the coupons to disguise the data mining.
- Company involved
- Target
- AI system involved
- Target pregnancy prediction algorithm
9 source articles · read the reporting →
Amazon kept children's Alexa recordings indefinitely, violating COPPA
The FTC and DOJ allege Amazon violated the Children’s Online Privacy Protection Act Rule by retaining children's Alexa voice recordings and geolocation data indefinitely, even after parents requested deletion. Amazon is accused of misleading parents about its data deletion practices and using the unlawfully retained data to train its Alexa algorithm. A proposed federal court order requires Amazon to pay a $25 million civil penalty, delete inactive child accounts and certain data, and implement stringent privacy safeguards.
- Company involved
- Amazon
- AI system involved
- Alexa
4 source articles · read the reporting →
Mother of robodebt suicide victim tells inquiry of government stonewalling
Jennifer Miller, whose son Rhys Cauzzo took his own life in 2017 while facing Centrelink debts of about $17,000, told the robodebt royal commission that the government stonewalled her for years. The commission heard that Cauzzo's debt was unlawfully calculated using income averaging and that no vulnerability indicator was on his file despite his mental health conditions. Miller said she felt vindicated by the commission's findings, while the former human services minister Alan Tudge had claimed the department acted appropriately. The robodebt scheme, which ran from 2015 to 2019, ended in a $1.8bn settlement after a class action.
- Company involved
- Department of Human Services (Services Australia)
- AI system involved
- Robodebt
10 source articles · read the reporting →
FTC charges Ring with illegal surveillance and security failures
The Federal Trade Commission charged Ring, a home security camera company, with compromising customer privacy by allowing employees to access private videos and failing to prevent hackers from taking control of cameras. Hackers accessed approximately 55,000 U.S. customers' accounts, harassing individuals including children and the elderly. The proposed order requires Ring to pay $5.8 million in refunds and implement security measures.
- Company involved
- Ring LLC
- AI system involved
- Ring cameras
10 source articles · read the reporting →
Zhihu denies using behaviour perception system to monitor employees
Zhihu, a Chinese Q&A platform, was accused of using a behaviour perception system to monitor employees' visits to job-seeking websites and resume submissions. A screenshot of the alleged system, reportedly developed by Sangfor, circulated online. Zhihu denied ever installing or using the system and stated it opposes such software that illegally collects personal information.
- Company involved
- Zhihu
- AI system involved
- Behaviour perception system
4 source articles · read the reporting →
FTC orders WW International and Kurbo to delete children's data and pay $1.5m penalty
The US Federal Trade Commission alleged that WW International, formerly Weight Watchers, and its subsidiary Kurbo illegally collected personal and health data from children under 13 through the Kurbo by WW weight-loss app without parental consent. The complaint said the signup process encouraged children to lie about their age and that the companies retained the data indefinitely. The companies settled, agreeing to delete the data, destroy any algorithms derived from it, and pay a $1.5 million penalty.
- Company involved
- WW International, Inc. (formerly Weight Watchers) and Kurbo, Inc.
- AI system involved
- Kurbo by WW
10 source articles · read the reporting →
CNAF algorithm flags single mother Juliette for welfare fraud investigation
In 2022, Juliette, a single mother on welfare in France, was flagged by CNAF's secretive fraud detection algorithm. A fraud investigator later determined she owed thousands of euros, which were deducted from her monthly payments. The algorithm, which scores half of France's population, is accused of discriminating against vulnerable people by using factors like single parenthood and low income.
- Company involved
- CNAF
10 source articles · read the reporting →
Whitebridge AI faces complaint over false reputation reports
Whitebridge AI, a Lithuanian company, is accused of generating false reputation reports using unlawfully scraped social media data. The reports contained false warnings for 'sexual nudity' and 'dangerous political content'. Privacy group Noyb filed a complaint with the Lithuanian data protection authority, alleging violations of the GDPR. The complainants sought access to their data but received no response, and were later required to provide a qualified electronic signature to correct errors.
- Company involved
- Whitebridge AI
6 source articles · read the reporting →
Upstart Holdings sued for securities fraud over AI model claims
Upstart Holdings, Inc., a cloud-based AI lending platform, is accused of making false and misleading statements about its AI model's ability to account for macroeconomic factors. The lawsuit, filed on May 13, 2022, alleges that the company's positive statements about its business were materially false. Investors suffered losses when Upstart's stock price fell 56% on May 9, 2022, after the company reduced its fiscal 2022 guidance.
- Company involved
- Upstart Holdings, Inc.
- AI system involved
- Upstart AI lending platform
10 source articles · read the reporting →
Advocates demand FTC investigation of Amazon Echo Dot Kids for COPPA violations
A coalition of consumer and public health advocates, led by the Campaign for a Commercial-Free Childhood and the Center for Digital Democracy, filed a complaint with the FTC alleging that Amazon's Echo Dot Kids Edition violates the Children's Online Privacy Protection Act. The complaint claims that Amazon collects and retains children's voice recordings and other personal data indefinitely, even after parents request deletion. The advocates also allege that Amazon's privacy policies are confusing and that it fails to verify parental consent. The FTC has not yet responded publicly.
- Company involved
- Amazon
- AI system involved
- Echo Dot Kids Edition
10 source articles · read the reporting →
Instacart's rating and fraud detection system unfairly penalizes shoppers
Instacart shoppers allege that the company's automated rating and fraud detection system unfairly penalizes them for issues outside their control, such as customer fraud. The system assigns low ratings and blames shoppers for missing items, leading to reduced pay and deactivation. The Gig Workers Collective has sent an open letter to CEO Fidji Simo demanding changes including higher base pay, item commission, and occupational death benefits.
- Company involved
- Instacart
10 source articles · read the reporting →
Flo Health shared fertility app users’ health data with Facebook and Google.
Flo Health Inc., the maker of the Flo Period & Ovulation Tracker app, is accused of sharing millions of users' sensitive health data with marketing and analytics firms including Facebook and Google, despite promising to keep that data private. The Federal Trade Commission (FTC) finalized a settlement requiring Flo to obtain affirmative consent before sharing health data, notify affected users, and have an independent privacy review. The company also must instruct third parties to destroy the received data and is prohibited from misrepresenting its data practices.
- Company involved
- Flo Health Inc.
- AI system involved
- Flo Period & Ovulation Tracker
10 source articles · read the reporting →
Inflection background check errors lead to lawsuits from banned Airbnb users
Inflection, a background check company used by Airbnb, Uber, and other platforms, has been sued multiple times for providing inaccurate reports. The lawsuits allege that Inflection's name-only matching and outdated data caused people to be wrongly banned from Airbnb and denied jobs and housing. Some cases have been settled, while others remain ongoing. The company is accused of violating the Fair Credit Reporting Act.
- Company involved
- Inflection
- AI system involved
- Inflection background check
8 source articles · read the reporting →
Tenant screening software denies housing to disabled Latino man in Connecticut
In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.
- Company involved
- WinnResidential
- AI system involved
- CrimSafe
10 source articles · read the reporting →
Privacy group files complaint against proctoring companies over AI surveillance
The Electronic Privacy Information Center (EPIC) filed a complaint with the District of Columbia attorney general against five exam proctoring companies—Respondus, ProctorU, Proctorio, Examity, and Honorlock—alleging unfair and deceptive business practices. The companies are accused of using opaque AI algorithms to flag cheating and collecting excessive biometric data from students. Students have reported that the facial recognition software fails to detect dark skin tones, preventing them from taking exams. EPIC has also sent demand letters threatening civil suits if the companies do not stop their practices.
- Company involved
- Proctorio, Respondus, ProctorU, Examity, Honorlock
10 source articles · read the reporting →
Dutch Tax Authority discriminated against dual nationality applicants for child care benefits using automated risk system.
The Dutch Data Protection Authority (AP) found that the Benefits Department of the Tax and Customs Administration (Belastingdienst) unlawfully processed the dual nationality of 1.4 million applicants for child care benefits. The data was used as an indicator in an automated risk-scoring system that flagged applications as high-risk, which was unnecessary and discriminatory. The AP concluded that the processing violated the GDPR and was discriminatory. The AP completed its fact-finding and will consider imposing a sanction.
- Company involved
- Belastingdienst
10 source articles · read the reporting →
Apple kills plan to detect CSAM in iCloud
Apple announced a plan to detect child sexual abuse material in iCloud in 2021, but paused and then killed the plan in December 2022. Child safety advocates, including Sarah Gardner, are now engaging with Apple to urge implementation of the technology. The letter expresses concern about the delay and the impact on survivors.
- Company involved
- Apple
10 source articles · read the reporting →
