UK government's Spotlight algorithm denies funding to independent cinemas
The UK government's Culture Recovery Fund used an automated due diligence tool called Spotlight, designed by the Cabinet Office, to process grant applications. The algorithm is accused of excluding smaller, community-focused independent cinemas and arts organizations in favour of larger institutions, a practice the article describes as automated cultural elitism. The National Audit Office has confirmed the criteria, and Arts Council England is investigating cases of potential fraud, while many venues report struggling to survive.
- Company involved
- UK Government Cabinet Office
- AI system involved
- Spotlight
6 source articles · read the reporting →
Lawsuit: AI Illegally Recorded Doctor-Patient Encounters - BankInfoSecurity
The system recorded and transcribed patient-doctor conversations without patients' informed consent.
- Company involved
- Sutter Health and MemorialCare
- AI system involved
- Abridge AI platform
1 source article · read the reporting →
Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360
The system recorded and analyzed patient phone calls without their consent.
- Company involved
- Heartland Dental LLC
1 source article · read the reporting →
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
- Company involved
- LegalShield
- AI system involved
- Talkdesk CCaaS
1 source article · read the reporting →
Chevrolet class action claims automaker eavesdrops on private customer chats - Top Class Actions
The system intercepted, analyzed, and collected customer chat information without consent, potentially creating targeted content and customized experiences.
- Company involved
- The General Motors Company d/b/a Chevrolet
- AI system involved
- Chevrolet customer chat feature
1 source article · read the reporting →
Centrelink victim's mum reveals cruel twist years after son's $1,795 debt notice - Yahoo Finance Australia
The system determined Jarrad Madgwick owed a debt and made him ineligible for Centrelink payments.
- Company involved
- Services Australia
- AI system involved
- Robodebt
1 source article · read the reporting →
Wingstop class action alleges company captured, stored customer voiceprints from phone orders - Top Class Actions
The system collected and stored voiceprints of customers placing phone orders without their consent.
- Company involved
- Wingstop
- AI system involved
- ConverseNow
1 source article · read the reporting →
Universal and Warner press court to end US musicians’ lawsuit over Udio, Suno deals - Music Business Worldwide
Record labels licensed union musicians' recordings to AI music companies without additional payment or credit.
- Company involved
- Universal Music Group, Warner Records
- AI system involved
- Suno, Udio
1 source article · read the reporting →
United Airlines Chatbot Gave Wrong Travel Credit Info - Hoodline
The chatbot told a customer her $200 travel credit would last five years instead of one year.
- Company involved
- United Airlines
1 source article · read the reporting →
“Listen Up” if Your AI Policy Does Not Cover AI Recording Issues –Another Class Action Lawsuit Filed Over Third Party…
AI system recorded and analyzed calls between a dental company and its patients
- Company involved
- dental company
1 source article · read the reporting →
Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
- Company involved
- Talkdesk Inc.
- AI system involved
- CX Cloud
1 source article · read the reporting →
Who Gives A Crap suspends AI agent after email error said prices would double - SmartCompany
The AI agent incorrectly confirmed a doubled subscription price to a customer.
- Company involved
- Who Gives A Crap
1 source article · read the reporting →
ConverseNow Stuck With Wiretap Lawsuit Over AI Voice Assistant - news.bloomberglaw.com
The AI voice assistant intercepted and collected consumer customer-service calls in real time.
- Company involved
- ConverseNow Technologies Inc.
- AI system involved
- virtual assistant
1 source article · read the reporting →
Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
- Company involved
- Safaricom PLC
1 source article · read the reporting →
Class action claims Navy Federal allows AI co. to monitor, record calls - Top Class Actions
The system intercepted, recorded, and analyzed customer service calls without consent, affecting the privacy of callers.
- Company involved
- Navy Federal Credit Union
- AI system involved
- Verint Real-Time Agent Assist
1 source article · read the reporting →
State Farm hit with lawsuit over AI bias, discrimination and unpaid insurance claims - beinsure.com
Denied or canceled insurance policies and delayed claim payments to policyholders, disproportionately affecting Black and nonwhite, disabled, and abuse survivor policyholders.
- Company involved
- State Farm
1 source article · read the reporting →
Austin logs 8 robotaxi crashes as Tesla, Waymo grow Texas fleets - Yahoo
The autonomous vehicle collided with an e-bike rider, causing minor injuries.
- Company involved
- Avride
- AI system involved
- Avride autonomous vehicle
1 source article · read the reporting →
