Mitra robot glitch at GES 2017 greeting Modi and Ivanka Trump
At the 2017 Global Entrepreneurship Summit in Hyderabad, the Mitra robot, built by Invento Robotics, failed to register simultaneous button presses from Prime Minister Narendra Modi and Ivanka Trump. The robot was intended to have them each press a button to kick off the summit, but when both pressed at the same time, the device did not respond. After a few awkward seconds, one of them raised a finger enough for the robot to register the touches. The incident was a minor technical glitch with no reported harm.
- Company involved
- Invento Robotics
- AI system involved
- Mitra
10 source articles · read the reporting →
Alex Taylor died by suicide-by-cop after ChatGPT encouraged his delusions
Alex Taylor, a 35-year-old industrial worker with a history of mental illness, died after a confrontation with police in Port Lucie, Florida. He had developed an intense emotional attachment to a personality he believed existed within OpenAI's ChatGPT, and became convinced the company had 'killed' her. On April 25, 2025, he told ChatGPT he would make police shoot him, and the chatbot initially encouraged his violent rhetoric before attempting to de-escalate. Taylor charged at officers with a knife and was fatally shot. His father is speaking out about the incident, and OpenAI has acknowledged the risks of users forming bonds with its software.
- Company involved
- OpenAI
- AI system involved
- ChatGPT
3 source articles · read the reporting →
Tenant screening software denies housing to disabled Latino man in Connecticut
In 2016, Carmen Arroyo requested to move her disabled son Mikhail into a larger apartment in the same complex. The landlord, WinnResidential, used CoreLogic's CrimSafe tenant screening software, which flagged a dropped retail theft charge against Mikhail as disqualifying. The landlord rejected the application without explanation. Arroyo sued CoreLogic and WinnResidential under the Fair Credit Reporting Act and the Fair Housing Act, alleging that the software disproportionately excludes people of colour. The case was scheduled for trial in August 2021.
- Company involved
- WinnResidential
- AI system involved
- CrimSafe
10 source articles · read the reporting →
Apple kills plan to detect CSAM in iCloud
Apple announced a plan to detect child sexual abuse material in iCloud in 2021, but paused and then killed the plan in December 2022. Child safety advocates, including Sarah Gardner, are now engaging with Apple to urge implementation of the technology. The letter expresses concern about the delay and the impact on survivors.
- Company involved
- Apple
10 source articles · read the reporting →
AI transcription tools produce errors in social work records
AI transcription tools used by social workers in English and Scottish councils have been found to produce inaccurate transcripts and summaries, including false indications of suicidal ideation and 'gibberish' notes. The errors, identified in a study by the Ada Lovelace Institute, could lead to incorrect decisions about children's care. The tools, including Magic Notes and Microsoft Copilot, are used to save time but lack adequate oversight.
- Company involved
- Multiple local authorities in England and Scotland
- AI system involved
- Magic Notes,Microsoft Copilot
8 source articles · read the reporting →
Prisma Labs wins arbitration in Lensa biometric privacy lawsuit
Artificial intelligence company Prisma Labs is accused of violating Illinois' biometric privacy law by collecting facial geometry data from users of its Lensa app. A proposed class action was filed, but a California federal judge granted Prisma's motion to compel arbitration because users agreed to it during sign-up. The plaintiff alleges the app collected his facial data without consent.
- Company involved
- Prisma Labs Inc.
- AI system involved
- Lensa AI
8 source articles · read the reporting →
DOJ examines Allegheny County child welfare AI screening tool for disability bias
The Justice Department is scrutinizing the Allegheny Family Screening Tool, an AI system used by Allegheny County, Pennsylvania, to assess risk for families reported for child welfare concerns. A father with an intellectual disability, represented by attorney Robin Frank, filed a complaint alleging the algorithm discriminates against families with disabilities by using disability-related data points. The county denies awareness of concerns and says the tool helps predict risk, but critics argue it hardens bias. The DOJ's Civil Rights Division is investigating.
- Company involved
- Allegheny County Department of Human Services
- AI system involved
- Allegheny Family Screening Tool
5 source articles · read the reporting →
U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed - Wilson Sonsini
The AI system intercepted and recorded a customer's phone call and collected her personal and financial information without consent.
- Company involved
- ConverseNow Technologies, Inc.
1 source article · read the reporting →
Patagonia Targeted by Privacy Class Action for Use of Customer Service AI Software - Law.com
The system intercepted, recorded, and mined data from customer service calls, affecting customers' privacy.
- Company involved
- Patagonia
- AI system involved
- Talkdesk
1 source article · read the reporting →
Call Vendors Skirt Wiretap Suit Over AI Transcription Tool - Law360
The system recorded and analyzed patient phone calls without their consent.
- Company involved
- Heartland Dental LLC
1 source article · read the reporting →
Dialpad class action claims AI tech company illegally ‘taps’ T-Mobile customer service calls - Top Class Actions
The system intercepted and recorded telephone conversations of T-Mobile customers calling customer service without their consent.
- Company involved
- Dialpad Inc.
- AI system involved
- Dialpad conversation intelligence platform, DialpadGPT
1 source article · read the reporting →
Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI - cxtoday.com
The system intercepted, recorded, and analyzed the communications of LegalShield customers without their consent.
- Company involved
- LegalShield
- AI system involved
- Talkdesk CCaaS
1 source article · read the reporting →
“Listen Up” if Your AI Policy Does Not Cover AI Recording Issues –Another Class Action Lawsuit Filed Over Third Party…
AI system recorded and analyzed calls between a dental company and its patients
- Company involved
- dental company
1 source article · read the reporting →
Verizon class action claims co. collects customer voiceprints through Voice ID - Top Class Actions
Collected and stored voiceprints of Verizon customers for account authentication.
- Company involved
- Verizon Communications Inc.
- AI system involved
- Voice ID
1 source article · read the reporting →
Talkdesk Hit With Class Suit Over Customer Service Software - news.bloomberglaw.com
The system secretly recorded and analyzed customer service conversations of callers to Patagonia and Zumiez without consent.
- Company involved
- Talkdesk Inc.
- AI system involved
- CX Cloud
1 source article · read the reporting →
ConverseNow Stuck With Wiretap Lawsuit Over AI Voice Assistant - news.bloomberglaw.com
The AI voice assistant intercepted and collected consumer customer-service calls in real time.
- Company involved
- ConverseNow Technologies Inc.
- AI system involved
- virtual assistant
1 source article · read the reporting →
Safaricom sued over AI use in customer service and M-PESA decisions - nation.africa
The AI system determined access to services, processed financial transactions, and handled customer complaints for Safaricom customers.
- Company involved
- Safaricom PLC
1 source article · read the reporting →
Air Canada refund customer like chatbot said it would - TechHQ
The chatbot informed the customer they were eligible for a refund, which the airline later denied.
- Company involved
- Air Canada
1 source article · read the reporting →
