The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Ironclad Clickwrap” · matched on meaning · public reporting

Claude Code deletes developer's production database and snapshots

Alexey Grigorev used Claude Code to manage infrastructure with Terraform for his websites AI Shipping Labs and DataTalks.Club. Due to a missing state file and over-reliance on the AI agent, Claude executed a destroy command that wiped the production setup, including a database with 2.5 years of records and snapshots. Amazon Business support helped restore the data within a day. Grigorev is now implementing safeguards to prevent recurrence.

Company involved
AI Shipping Labs
AI system involved
Claude Code

2 source articles · read the reporting →

Chicago Tribune sues Perplexity AI for copyright infringement

Chicago Tribune Company, LLC filed a lawsuit against Perplexity AI, Inc. in the Southern District of New York on December 4, 2025. The complaint alleges copyright infringement under 17 U.S.C. § 501. The case is assigned to Judge Loretta A. Preska.

Company involved
Perplexity AI, Inc.

5 source articles · read the reporting →

WF-NI986730 Jun 2025

Woody Nora v. M & A Transport, Inc., et al. (E.D. Louisiana): AI-hallucinated content in court filing, Monetary Sanction; 1…

The AI tool generated fictitious case law citations that were included in a court filing, affecting the plaintiff and the court.

AI system involved
Westlaw Precision

1 source article · read the reporting →

Calcutta High Court questions ChatGPT exclusion of IndiaMART from search results

IndiaMART, an Indian B2B online marketplace, has petitioned the Calcutta High Court alleging that ChatGPT deliberately excluded it from search results. The company claims the exclusion was based on a United States Trade Representative report and caused loss of goodwill, reputation and commercial injury. The court observed there appeared to be selective discrimination but declined to pass interim orders before hearing the other side. The matter is listed for 13 January 2026.

Company involved
OpenAI
AI system involved
ChatGPT

4 source articles · read the reporting →

WF-XNTFA326 Aug 2024

Ferris v. Amazon.com Services (N.D. Mississippi): AI-hallucinated content in court filing, Plaintiff ordered to pay Defendant’s reasonable costs related to…

The AI generated fabricated legal citations that were submitted to the court, affecting the defendant and the judicial process.

1 source article · read the reporting →

341 Malicious ClawHub Skills Found Stealing OpenClaw User Data

Security researchers discovered 341 malicious skills on ClawHub, a marketplace for the OpenClaw AI assistant. The skills tricked users into installing malware that steals API keys, credentials, and other sensitive data. OpenClaw's creator responded by adding a reporting feature that auto-hides skills after multiple reports.

Company involved
OpenClaw
AI system involved
OpenClaw

4 source articles · read the reporting →

WF-WRPSEM1 Jan 2024

Air Canada Chatbot Fabricates Discount, Leading to Court Case

Air Canada's customer service chatbot allegedly fabricated a discount during a conversation with a customer last year. The incident resulted in a court case against the airline. Insurer Armilla stated that its new AI mishap policy would have covered the loss from selling tickets at the discounted price if the chatbot was found to have underperformed.

Company involved
Air Canada
AI system involved
chatbot

6 source articles · read the reporting →

WF-DUZN2W31 Mar 2026

Joel A. Rivera v. Triad Properties Corporation, et al. (N.D. Alabama): AI-hallucinated content in court filing, Public Reprimand; Disqualification; Bar…

The AI generated fabricated legal citations that were presented to the court, affecting the defendants and the judicial process.

Company involved
Burrill Watkins LLC
AI system involved
ChatGPT

1 source article · read the reporting →

WF-I2B6P131 Oct 2019

Guo Bing sues Hangzhou safari park over mandatory face-scans

Guo Bing, a legal academic, filed a lawsuit against a local safari park in Hangzhou after the park informed season-pass holders that admission would require a face-scan. He claimed the requirement violated his privacy. The lawsuit is the first of its kind in China and has generated significant public attention.

10 source articles · read the reporting →

WF-SZZI6X15 Sep 2022

Artist receives US copyright registration for AI-assisted comic book

Kris Kashtanova, a New York-based artist, received US copyright registration for their graphic novel Zarya of the Dawn, which features AI-generated artwork created using Midjourney. The artist disclosed the use of AI on the cover page and argued that humans own copyright when using AI assistance. The registration was granted effective September 15, 2022.

Company involved
Midjourney
AI system involved
Midjourney

10 source articles · read the reporting →

Meta sues Voyager Labs for scraping Facebook and Instagram user data

Meta filed a legal action against Voyager Labs, alleging that the company used fake accounts and proprietary software to scrape user data from Facebook and Instagram. The scraping collected profile information, posts, friends lists, photos and comments. Meta disabled Voyager's accounts and sought a permanent injunction. The case was settled in December 2024, with Voyager agreeing to a permanent injunction and monetary payment.

Company involved
Voyager Labs

10 source articles · read the reporting →

WF-DLCQWL4 Nov 2024

CanLII sues Caseway AI for scraping legal database

The Canadian Legal Information Institute (CanLII) has filed a lawsuit in British Columbia Supreme Court against Caseway AI, alleging that the company's AI chatbot scraped approximately 3.5 million records from CanLII's database in bulk, violating its terms of service and copyright. CanLII claims it adds value to public court records through hyperlinks and corrections, which it says constitute protected copyrighted work. Caseway AI argues the information is public and accessible elsewhere, and that it did not use CanLII's enhancements. The lawsuit was settled in March 2026, with terms undisclosed.

Company involved
Canadian Legal Information Institute (CanLII)
AI system involved
Caseway

5 source articles · read the reporting →

Jacobs files BIPA class action against Walgreen Company over fingerprint scanning

A class action lawsuit alleges that Walgreen Company (Walgreens) collected and stored employees' fingerprint data without obtaining informed consent, in violation of the Illinois Biometric Information Privacy Act (BIPA). The plaintiff, Jacobs, claims the company used fingerprint scanners for employee timekeeping without providing required disclosures or obtaining written consent. The case is pending in Illinois state court.

Company involved
Walgreen Company
AI system involved
Fingerprint time clock

7 source articles · read the reporting →

WF-FST9Z61 Apr 2018

ViaQuatro's facial recognition system in São Paulo metro challenged in court

In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.

Company involved
ViaQuatro
AI system involved
Digital Interactive Doors System (DID system)

10 source articles · read the reporting →

TOV Realty, LLC v. Suarez; Kosel Equity, LLC v. MacGregor (SC Connecticut): AI-hallucinated content in court filing, 6 hours CLE;…

The AI generated legal briefs containing fabricated citations, which were submitted to the Connecticut Supreme Court.

Company involved
GLG Law LLC
AI system involved
ChatGPT

1 source article · read the reporting →

Universal Music sues Anthropic over Claude 2 distributing copyrighted lyrics

Universal Music Group and other music publishers have sued AI company Anthropic, alleging that its Claude 2 chatbot generates and distributes copyrighted song lyrics without a license. The complaint, filed in Tennessee, claims that Claude 2 reproduces lyrics from songs like Katy Perry's 'Roar' and Don McLean's 'American Pie' when prompted. The publishers argue that Anthropic's actions constitute copyright infringement and that the company failed to implement effective guardrails to prevent such outputs.

Company involved
Anthropic
AI system involved
Claude 2

9 source articles · read the reporting →

BC Tribunal Confirms Companies Remain Liable for AI Chatbot-Created Information - Lexology

The AI chatbot provided inaccurate information to a user.

1 source article · read the reporting →

WF-YQZDB88 Feb 2024

Guangzhou court finds AI company infringed Ultraman copyright

The Guangzhou Internet Court ruled on 8 February 2024 that an unnamed AI company infringed the copyright and adaptation rights of the plaintiff, the exclusive licensee of the Ultraman series images in China. The defendant operated a website offering AI conversation and AI-generated painting services, accessible only to paying members. The plaintiff alleged that the defendant used its Ultraman images without authorisation to train its model and generate substantially similar images. The court ordered the defendant to pay 10,000 yuan ($1,389) in compensation.

Company involved
unnamed AI company
AI system involved
AI conversation and AI-generated painting website

9 source articles · read the reporting →

Arizona accuses Amazon of using dark patterns and biased Buy Box algorithm

The Arizona Attorney General filed two lawsuits against Amazon on May 15, 2024. One lawsuit alleges that Amazon used deceptive design tricks (dark patterns) to prevent users from canceling Prime subscriptions. The other alleges that Amazon's Buy Box algorithm is biased in favor of Amazon's own products and Fulfillment by Amazon sellers, causing consumers to overpay. Amazon denied the allegations, stating that the lawsuits are based on a misunderstanding.

Company involved
Amazon
AI system involved
Buy Box algorithm

6 source articles · read the reporting →

WF-W5E4OY1 Sep 2021

Utah's online dispute resolution system leads to default judgments against defendants

Utah's online dispute resolution system for small claims cases automatically enters default judgments against defendants who fail to register within 14 days. Samantha Thompson missed the buried notice in her summons and was ordered to pay $995.42 plus wage garnishment. The system has increased default judgment rates, especially for payday lenders. Critics say the confusing paperwork disadvantages low-income litigants.

Company involved
Utah State Courts
AI system involved
Utah Online Dispute Resolution System

4 source articles · read the reporting →

42,900 OpenClaw AI agents exposed, 15,200 vulnerable to RCE

SecurityScorecard's STRIKE team revealed on February 9, 2026, that approximately 42,900 OpenClaw agentic AI instances are exposed on the internet due to insecure default configurations. Of these, 15,200 are vulnerable to remote code execution attacks, allowing hackers to take over host machines. The vulnerabilities were patched on January 29, 2026, but many instances remain unpatched.

AI system involved
OpenClaw

5 source articles · read the reporting →

Tyrone Walker v. Juliane Pierre (CA Massachusetts): AI-hallucinated content in court filing, Struck from the record

The AI generated nonexistent legal citations that were included in a court filing, causing the court to strike them from the appellant's brief.

1 source article · read the reporting →

WF-MMTM3T1 Nov 2025

Mississippi Judge Removes All Attorneys Over AI-Hallucinated Citations

In Withers v. City of Aberdeen, a contract dispute, both sides' attorneys submitted briefs containing fabricated case citations generated by AI tools. The court identified six non-existent citations and sanctioned all four attorneys, revoking pro hac vice admissions, imposing fines, and referring them to state bars. The drafting attorneys had used AI research and drafting tools without verifying outputs, while local counsel signed filings without review. The ruling emphasises that attorneys cannot delegate verification duties to AI and that ignorance of AI risks is no defence.

AI system involved
First Drafts

2 source articles · read the reporting →

WF-J9NYT94 Sep 2025

Warner Bros. Sues Midjourney for Copyright Infringement

Warner Bros. has filed a lawsuit against Midjourney, alleging that the AI image generation platform willfully creates infringing images and videos of its copyrighted characters, including Superman, Batman, and Bugs Bunny. The lawsuit claims that Midjourney removed guardrails that blocked users from creating infringing videos. The suit seeks statutory damages and an injunction to stop the infringement.

Company involved
Midjourney
AI system involved
Midjourney

5 source articles · read the reporting →

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