The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Panorama Surveys & Engagement” · matched on meaning · public reporting

WF-HOQGL31 May 2016

King's Cross developer scraps facial recognition after public outcry

The developer of the King's Cross site in London admitted it had used facial recognition software in two cameras on a busy pedestrian street between May 2016 and March 2018 without public consent. Following a backlash and questions from the Information Commissioner's Office, the developer announced it would not deploy the technology in the future and had abandoned plans for wider use. The system was used to help police detect crime, but critics highlighted the lack of transparency and privacy concerns.

Company involved
King's Cross development (Argent-led consortium)

10 source articles · read the reporting →

Banjo's Live Time system overstated capabilities and posed privacy risks for Utah public safety data

The Utah State Auditor reviewed the contract for Banjo's Live Time public safety application. The system was found to lack advertised AI technology and posed security risks due to direct database queries to PSAP databases. Banjo also overstated its capabilities in its response to the RFP. The auditor concluded that personally identifiable information was unlikely accessed but recommended more rigorous vetting and better security practices.

Company involved
Utah Attorney General's Office
AI system involved
Live Time

5 source articles · read the reporting →

WF-YK9Q5P10 Feb 2020

Barclays pilot of Sapience monitoring software causes employee stress

Barclays introduced a pilot of employee monitoring software from Sapience in its product control department at Canary Wharf. The system monitors computer activity and admonishes staff if they are not deemed active enough, recording breaks as "unaccounted activity". Employees reported significant stress and worry about taking breaks. Barclays acknowledged the pilot and said it would listen to feedback.

Company involved
Barclays
AI system involved
Sapience employee monitoring software

10 source articles · read the reporting →

WF-KJR2I92 Apr 2020

India mandates Aarogya Setu app for workers despite privacy concerns

The Indian government has made its Aarogya Setu COVID-19 contact tracing app mandatory for gig workers and government employees, despite widespread privacy and algorithmic accountability concerns. The app lacks transparency and data protection safeguards, and could misidentify individuals as at risk, leading to forced isolation and loss of income. A coalition of 37 organisations and 75 individuals sent a joint representation to the Prime Minister's Office urging that the app not be made mandatory and calling for financial relief and healthcare for workers.

Company involved
Government of India
AI system involved
Aarogya Setu

10 source articles · read the reporting →

WF-6SGCA11 Jun 2020

OAIC finds 7-Eleven breached privacy with facial recognition surveys

The Australian Information Commissioner found that 7-Eleven interfered with customers' privacy by collecting facial images and creating faceprints through in-store surveys without adequate notice or consent. The system was used to exclude non-genuine responses and profile demographics. The OAIC ordered 7-Eleven to destroy the collected data and cease the practice.

Company involved
7-Eleven

9 source articles · read the reporting →

UK councils use Covid OneView AI to harvest personal data for risk scoring

UK local authorities are using a system called Covid OneView, developed by data analytics firm Xantura, to harvest millions of personal details from council records. The system uses predictive analytics and AI to assign risk scores to households and individuals, aiming to identify those vulnerable to Covid or likely to break lockdown rules. Privacy campaigners and MPs have criticised the lack of transparency and the extent of data collection, which includes sensitive information such as debt levels, living arrangements, and even notes on unfaithful sex. Xantura and Barking and Dagenham Council have defended the system as compliant with data protection rules and focused on providing support.

Company involved
UK local authorities
AI system involved
Covid OneView

6 source articles · read the reporting →

WF-2PHX151 Jan 2020

Guangxi homeowners lose homes in facial recognition fraud

Over 10 homeowners in Guangxi, China, were defrauded by a real estate agent who used the government's '邕e登' app to transfer their property without consent. The agent tricked them into using facial recognition for what they thought was file checking, but instead the system processed property transfers. The agent has been arrested and the case is under investigation. The local government has restricted the properties and plans to upgrade the app's security.

Company involved
南宁市自然资源局
AI system involved
邕e登

10 source articles · read the reporting →

Clearview AI tested facial recognition surveillance cameras with UFT and Rudin

Clearview AI, the facial recognition company that scraped billions of photos from social media, developed a surveillance camera system under the name Insight Camera. The system was tested by the United Federation of Teachers and Rudin Management in New York City. The UFT used it to identify individuals who had made threats and prevent them from entering its offices. Clearview did not respond to requests for comment.

Company involved
Clearview AI
AI system involved
Insight Camera

9 source articles · read the reporting →

WF-JH5L2X26 Mar 2021

Teleperformance plans AI webcam surveillance for home-working staff

Teleperformance, a global call centre company, told some staff it would install AI-powered webcams to monitor home-working infractions such as eating, phone use, or leaving desks. The system would randomly scan for breaches and send alerts to managers. After the Guardian inquired, the company said the remote scans would not be used in the UK, but the plan raised concerns from unions and MPs about invasive surveillance.

Company involved
Teleperformance

10 source articles · read the reporting →

Portland Metro ends Replica partnership over data privacy concerns

Portland Metro, an elected regional government in Oregon, ended its pilot project with movement data company Replica after a disagreement about data sharing. Portland Metro requested raw, disaggregated data, which Replica refused to provide, citing user privacy concerns. The partnership was terminated without payment.

Company involved
Portland Metro
AI system involved
Replica

10 source articles · read the reporting →

WF-BWQHCV23 Feb 2021

AnyVision patents drone facial recognition technology

AnyVision, an Israeli private surveillance company, filed a US patent for drone technology that uses facial recognition to identify people on the ground. The patent describes adaptive positioning of drones to find optimal angles for accurate facial recognition. The technology is not yet in production, but the company's CEO stated it will become a reality soon. Potential privacy concerns have been raised.

Company involved
AnyVision
AI system involved
Adaptive positioning of drones for enhanced facial recognition

9 source articles · read the reporting →

DeepScore markets facial and voice analysis app for trustworthiness scoring despite experts' doubts

DeepScore, a Tokyo-based company, is marketing an app that uses facial and voice recognition to score people's trustworthiness for lenders and insurers in Japan, Indonesia, Vietnam and the Philippines. The company says the app can detect deception with 70 per cent accuracy, but researchers and privacy advocates say there is no reliable scientific basis for such judgments and warn of discrimination and privacy harms. The chief executive said the system is only one part of lenders' and insurers' decision-making and that people can choose not to use it. Critics respond that an unequal balance of power makes consent difficult.

Company involved
DeepScore
AI system involved
DeepScore

6 source articles · read the reporting →

WF-FST9Z61 Apr 2018

ViaQuatro's facial recognition system in São Paulo metro challenged in court

In April 2018, ViaQuatro installed the Digital Interactive Doors System, developed by AdMobilize, on the São Paulo metro's yellow line. The system used cameras to detect passengers' faces and claimed to infer their emotion, age, and gender in order to target advertisements. The Brazilian Institute of Consumer Protection (IDEC) filed a public civil action alleging that the system violated consumer and data protection laws by processing biometric data without consent and making pseudoscientific and discriminatory inferences. A judge ordered the cameras removed in August 2018, and the case is pending a final ruling.

Company involved
ViaQuatro
AI system involved
Digital Interactive Doors System (DID system)

10 source articles · read the reporting →

PwC develops facial recognition tool to monitor employees working from home

Accounting giant PwC has developed a facial recognition tool that logs when employees are absent from their computer screens while working from home. The tool, intended for financial institutions, requires workers to provide written reasons for any absences, including toilet breaks. Commentators have criticised the tool as a huge invasion of privacy, with concerns about damage to trust and increased stress. PwC stated that the technology is designed to help regulated institutions meet compliance obligations and that voluntary consent of traders is essential.

Company involved
PwC

8 source articles · read the reporting →

WF-CQ2Y4G1 Jan 2019

Serbia's Ministry of Interior deploys thousands of Huawei facial recognition cameras in Belgrade

In early 2019, Serbia's Ministry of Interior announced the deployment of a thousand smart surveillance cameras with facial and license plate recognition capabilities, supplied by Huawei, across Belgrade. The Ministry refused to release information about the project, citing confidentiality, and failed to conduct a legally required Data Protection Impact Assessment. Citizens responded by crowdsourcing camera locations via the hashtag #hiljadekamera and a website. The system remains in operation with no public debate or transparency.

Company involved
Ministry of Interior
AI system involved
Huawei smart surveillance cameras

10 source articles · read the reporting →

WF-HKRG5R7 Jul 2017

Hamburg deployed mass surveillance for G20 Summit

The city of Hamburg planned to use predictive policing software and facial recognition cameras for mass surveillance during the G20 Summit in July 2017. The surveillance was enforced by paramilitary means, creating a democracy-free zone. DiEM25 wrote an open letter to the Senate of Hamburg to protest the measures.

Company involved
Senate of Hamburg

10 source articles · read the reporting →

WF-IJT56I24 Aug 2021

Unity faces employee concerns over military contract transparency

An investigation by Vice Games reported that Unity Technologies is not transparent with its developers about military contracts. Employees allege some are unaware their work on AI tools may become part of Department of Defense projects. CEO John Riccitiello stated the company will not support programs that violate its principles, but sources say many staff are angry. Unity said it cannot police all uses of its engine as it is a tool available to anyone.

Company involved
Unity Technologies
AI system involved
Unity engine

8 source articles · read the reporting →

WF-4QOCOJ1 Nov 2020

Australian police trial facial recognition for COVID quarantine compliance

Australian police in New South Wales, Victoria, and Western Australia are trialling facial recognition software from Genvis to monitor people in home quarantine. Individuals are required to take selfies when randomly checked, and the software verifies their location and identity. Privacy advocates and the UN have raised concerns about surveillance overreach and potential human rights violations. The trials are voluntary, but critics warn of inaccuracies and mission creep.

Company involved
New South Wales Police Force, Victoria Police, Western Australia Police
AI system involved
Genvis facial recognition software

10 source articles · read the reporting →

WF-Z7NWDE7 Sep 2021

Singapore deploys Xavier robots to patrol public areas for rule-breaking

Singapore's Home Team Science and Technology Agency has deployed Xavier robots to patrol Toa Payoh Central. The robots use AI to detect 'undesirable social behaviours' including gatherings of more than five people, smoking in prohibited areas, illegal hawking, improperly parked bicycles, and mobility devices on footpaths. When detected, the robots alert their command centre and display educational messages. The three-week trial aims to reduce the need for physical patrols by human officers.

Company involved
Singapore Home Team Science and Technology Agency
AI system involved
Xavier

8 source articles · read the reporting →

WF-VT0QB430 Dec 2024

Apple's Enhanced Visual Search raises privacy concerns over default data sharing

Apple's iOS 18 update introduced an 'Enhanced Visual Search' feature that automatically shares encrypted photo data with Apple to identify landmarks. The feature is enabled by default, requiring users to manually opt out, which has sparked privacy concerns. Critics argue it should be opt-in, given Apple's usual privacy standards. The article reports on the feature's design and the resulting debate, not on any specific harm to an individual.

Company involved
Apple
AI system involved
Enhanced Visual Search

5 source articles · read the reporting →

Tourists rescued after following ChatGPT route in Tatra mountains

Three Polish tourists used ChatGPT to plan a hiking route from Hala Gąsienicowa to Dolina Pięciu Stawów in the Tatra mountains. The AI recommended a difficult route through Przełęcz Krzyżne, which proved too dangerous in winter conditions with limited visibility and icy rocks. The tourists called the TOPR rescue service and were safely brought down. A TOPR rescuer advised against relying on ChatGPT or Google Maps for mountain route planning.

Company involved
OpenAI
AI system involved
ChatGPT

2 source articles · read the reporting →

WF-2ABL3N30 Nov 2023

Bavarian police test Palantir data mining with real personal data

The Bavarian State Criminal Police Office (LKA) has been testing Palantir's data mining software, called VeRa, with real personal data for months. The Bavarian data protection commissioner only learned of the test through a media inquiry and has announced a review. The Interior Ministry claims the test is lawful under current law, but critics argue a legal basis is missing.

Company involved
Bayerisches Landeskriminalamt
AI system involved
VeRa

7 source articles · read the reporting →

Seoul Metropolitan Government rolls out AI CCTV cameras to prevent suicides

The Seoul Metropolitan Government has rolled out AI-enabled CCTV cameras on Han River bridges to identify people at risk of suicide. The system uses deep learning to analyse behavioural patterns and alerts rescue teams. Experts and Privacy International have raised concerns that it is invasive and could be misused because it captures biometric data without explicit consent. The article also considers whether such technology could be implemented in India.

Company involved
Seoul Metropolitan Government

8 source articles · read the reporting →

WF-ZD7HFH1 Jan 2022

Network Rail denies using AI cameras to detect passengers' emotions

Network Rail conducted a trial of AI cameras at major stations in 2022 that analysed demographic details and reportedly assessed emotions. Documents obtained by Big Brother Watch indicate the system was capable of determining whether a passenger was happy, sad or angry, with potential use for measuring satisfaction and advertising. Network Rail denied that any emotion analysis took place and stated the image analysis for demographic details has ended. Big Brother Watch has submitted a complaint to the Information Commissioner about the trial.

Company involved
Network Rail
AI system involved
Amazon Rekognition

7 source articles · read the reporting →

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