The record

Where automated decisions went wrong

Incidents gathered from public reporting around the world. Each one links to the articles it came from. None of it is a finding that anyone broke the law.

Reports people file about their own experience are not shown here and never will be without their agreement. Tell us what happened to you.

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68 incidents closest to “Revinate Marketing” · matched on meaning · public reporting

WF-SBHYJL21 Aug 2024

Lionsgate Drops Marketing Consultant After AI-Generated Fake Critic Quotes in Megalopolis Trailer

Lionsgate parted ways with marketing consultant Eddie Egan after it was discovered that the trailer for Francis Ford Coppola's 'Megalopolis' contained fabricated negative quotes from famous film critics. The quotes, which were generated using AI, falsely attributed criticism to critics like Pauline Kael. The studio pulled the trailer and apologised for the error, acknowledging a failure in their vetting process.

Company involved
Lionsgate
AI system involved
ChatGPT

1 source article · read the reporting →

WF-5919YN1 Sep 2019

Booking.com still misleading consumers with false '1 room left' claims

Booking.com continues to display misleading scarcity messages on its hotel booking platform, claiming that only one room is left when in fact many more are available. Which? Travel found that five out of ten such claims were inaccurate, with one example showing 34 rooms still available at a London hotel. The Competition and Markets Authority had given Booking.com until 1 September 2019 to change its practices, but the platform has not fully complied. Booking.com says it has worked to implement the commitments agreed with the CMA.

Company involved
Booking.com

10 source articles · read the reporting →

RealPage's YieldStar algorithm pushes rents higher for tenants

RealPage's YieldStar algorithm uses private competitor data to recommend rent increases for apartment units. Landlords adopt up to 90% of the suggestions, leading to higher rents for tenants. Critics allege the software may facilitate indirect price-fixing in violation of antitrust law. The company denies wrongdoing and says the software helps eliminate collusion.

Company involved
RealPage
AI system involved
YieldStar

10 source articles · read the reporting →

Inland Revenue warns of AI scam using commissioner's image

Scammers used AI-generated images and messaging to impersonate New Zealand's Commissioner of Inland Revenue, Peter Mersi, in social media ads inviting people to a fake crypto tax webinar. The ads aimed to trick people into giving personal information for identity theft or account access. Inland Revenue received over 3000 scam reports in three months and worked to have the ads removed, but they kept reappearing. The department warned the public about the increasing use of AI in investment scams.

2 source articles · read the reporting →

WF-XFUS5519 Aug 2025

Stefanina’s Wentzville warns customers against using Google AI for specials after false information causes anger

Stefanina’s Wentzville, a restaurant in Missouri, posted a warning on social media asking customers not to use Google AI to find their specials. The AI-generated overviews were providing inaccurate information about deals and menu items that did not exist, leading to angry customers yelling at employees. The restaurant stated it could not honour the fake specials and directed customers to its Facebook page or website instead. Google did not respond to requests for comment.

Company involved
Google
AI system involved
Google AI Overviews

1 source article · read the reporting →

WF-XLKAV41 Sep 2024

AkiraBot spammed 80,000 websites with AI-generated messages

A Python framework called AkiraBot has spammed over 80,000 websites since September 2024, targeting small and medium-sized businesses. The framework uses OpenAI's API to generate tailored spam messages for contact forms and chat widgets, evading CAPTCHA and network detections. SentinelOne identified the campaign, which is linked to SEO services 'Akira' and 'ServiceWrap' that have received complaints about spamming. The campaign is expected to continue evolving.

Company involved
Akira
AI system involved
AkiraBot

4 source articles · read the reporting →

Stanford Researchers Find Over 1,000 LinkedIn Profiles Using AI-Generated Faces for Spam

Renée DiResta and Josh Goldstein of the Stanford Internet Observatory discovered over 1,000 LinkedIn accounts using AI-generated profile images to send sales pitches, bypassing LinkedIn's message limits. The fake accounts, which appeared to be real people, were used for corporate spamming rather than political disinformation. LinkedIn investigated and removed the violating accounts, stating that all profiles must represent real people.

4 source articles · read the reporting →

UDR Sued Over Alleged Use of RealPage Algorithm to Set Rents in San Diego

A class action lawsuit alleges that UDR, Inc. used RealPage's YieldStar algorithmic pricing software to set rental rates and occupancy levels for its San Diego properties, in violation of a local ordinance. The suit claims the software relied on nonpublic competitor data, contributing to inflated rents and making housing less affordable. The lawsuit, filed in July 2026, seeks to represent all affected tenants. UDR has previously acknowledged using YieldStar as one tool among others in its decision-making.

Company involved
UDR, Inc.
AI system involved
RealPage YieldStar

1 source article · read the reporting →

Trivago loses Australian appeal over misleading hotel rate rankings

The Federal Court of Australia has dismissed Trivago's appeal against a ruling that the online travel company breached Australian consumer law. The court found that Trivago's website used an algorithm that gave prominence to hotels paying higher fees, so the most prominent offers were not always the cheapest for consumers. Consumers may therefore have paid more for rooms, and hotels lost direct bookings. The case returns to the Federal Court for consideration of penalties and other orders sought by the Australian Competition and Consumer Commission.

Company involved
Trivago

10 source articles · read the reporting →

WF-5IH5EH22 Oct 2019

Gradient app charges users unexpected subscription fees after free trial

The Gradient app, a celebrity lookalike app promoted by the Kardashians, charges users $19.99 per month after a three-day free trial without clear disclosure. Users complained on social media about unexpected credit card charges. The app's developer, Ticket to the Moon, has not addressed the billing complaints but denied collecting user data.

Company involved
Ticket to the Moon, Inc.
AI system involved
Gradient

9 source articles · read the reporting →

Momus Analytics' jury-selection algorithm criticised for racial bias

Momus Analytics, a legal technology company, uses machine learning to rank potential jurors for attorneys. Experts and researchers who reviewed the company's patent application say the algorithm relies on demographic characteristics such as race, which may violate constitutional prohibitions against discriminatory jury selection. The company claims its software has helped secure verdicts worth over $940 million, but did not respond to requests for comment.

Company involved
Momus Analytics
AI system involved
Momus

9 source articles · read the reporting →

Meta sues Voyager Labs for scraping Facebook and Instagram user data

Meta filed a legal action against Voyager Labs, alleging that the company used fake accounts and proprietary software to scrape user data from Facebook and Instagram. The scraping collected profile information, posts, friends lists, photos and comments. Meta disabled Voyager's accounts and sought a permanent injunction. The case was settled in December 2024, with Voyager agreeing to a permanent injunction and monetary payment.

Company involved
Voyager Labs

10 source articles · read the reporting →

Portland Metro ends Replica partnership over data privacy concerns

Portland Metro, an elected regional government in Oregon, ended its pilot project with movement data company Replica after a disagreement about data sharing. Portland Metro requested raw, disaggregated data, which Replica refused to provide, citing user privacy concerns. The partnership was terminated without payment.

Company involved
Portland Metro
AI system involved
Replica

10 source articles · read the reporting →

Kohler, BMW, MaxMara secretly collected customers' facial recognition data

During the 2021 CCTV 3·15 Gala, it was revealed that Kohler, BMW, and MaxMara stores had installed facial recognition cameras from vendors such as Wandianzhang and Youluoke. These cameras captured customers' facial data without their knowledge or consent, and the data was used to track customer visits and inform sales strategies. The systems were deployed in thousands of stores across China, collecting over 100 million facial records. The companies did not inform customers or obtain consent, violating Chinese privacy laws.

Company involved
Kohler (China) Investment Co., Ltd., ZhengTong Auto (BMW dealerships), MaxMara
AI system involved
Facial recognition cameras from Wandianzhang, Youluoke, Yaliang, Ruiwei

10 source articles · read the reporting →

FTC settles with Sitejabber over reviews from customers who had not received goods

The US Federal Trade Commission has charged Sitejabber, an AI-enabled review platform, with deceiving consumers by publishing ratings and reviews submitted at the point of purchase, before buyers had received or experienced the products. The FTC alleges this artificially inflated average ratings and review counts for its clients. Sitejabber has agreed to a proposed consent order prohibiting it from making such misrepresentations in the future.

Company involved
Sitejabber
AI system involved
Sitejabber

10 source articles · read the reporting →

WF-IEVM2516 Mar 2021

Facebook Allowed Age-Targeted Credit Card Ads Violating Its Policy

The Markup found that four companies—Aspiration, Hometap, Chime, and Varo Bank—ran Facebook ads for credit cards and home equity loans that were targeted by age, excluding users under 25 or 35. This practice violates Facebook's own anti-discrimination policy and may violate the Equal Credit Opportunity Act and California's Unruh Civil Rights Act. Facebook did not respond to requests for comment, and some advertisers said they would review their ad targeting.

Company involved
Facebook
AI system involved
Facebook Ad Platform

9 source articles · read the reporting →

WF-YQ3F4O1 Nov 2015

Airbnb smart-pricing algorithm increased racial revenue gap, study finds

A study by Carnegie Mellon University found that Airbnb's smart-pricing algorithm increased the revenue gap between White and Black hosts, even though it narrowed the gap among hosts who adopted it. The algorithm, which sets daily prices automatically, was adopted by fewer Black hosts, so its suggested prices were closer to the optimum for White hosts. The researchers said the tool could reduce racial disparities only if more Black hosts adopted it.

Company involved
Airbnb
AI system involved
Airbnb smart-pricing algorithm

10 source articles · read the reporting →

WF-VT0QB430 Dec 2024

Apple's Enhanced Visual Search raises privacy concerns over default data sharing

Apple's iOS 18 update introduced an 'Enhanced Visual Search' feature that automatically shares encrypted photo data with Apple to identify landmarks. The feature is enabled by default, requiring users to manually opt out, which has sparked privacy concerns. Critics argue it should be opt-in, given Apple's usual privacy standards. The article reports on the feature's design and the resulting debate, not on any specific harm to an individual.

Company involved
Apple
AI system involved
Enhanced Visual Search

5 source articles · read the reporting →

AI-generated travel guides flood Amazon, deceiving customers

AI-generated travel guides are flooding Amazon, allegedly written by scammers using AI to produce generic, low-quality content. Customers who purchase these guides receive poor information and feel defrauded. Amazon claims to enforce content guidelines but many such books remain on the platform.

Company involved
Amazon

8 source articles · read the reporting →

WF-GK3GP51 Jan 2024

Good Daily operates AI-generated local news network without disclosure

Good Daily Inc., run by Matthew Henderson, operates hundreds of AI-generated local newsletters across the U.S. that aggregate and summarize news from local outlets. The newsletters use large language models without disclosing this to subscribers, and feature fabricated testimonials. Some readers reported being signed up without their consent. Local news outlets have criticized the network for not driving meaningful traffic and for undermining trust.

Company involved
Good Daily Inc.
AI system involved
Good Daily

3 source articles · read the reporting →

WF-MFXC8G1 Aug 2023

Amazon merchants complain about AI review summaries focusing on negatives

Amazon introduced an AI-powered feature to generate summaries of customer product reviews. Merchants reported that the AI inaccurately highlights negative feedback, even when only a small percentage of reviews are critical. The summaries may exaggerate negative themes, potentially harming sales. Amazon acknowledged the issue and said it is working to refine the technology based on seller feedback.

Company involved
Amazon
AI system involved
AI-powered review highlights

5 source articles · read the reporting →

WF-E48MLU24 Nov 2023

DevTernity conference cancelled after fake women speakers exposed

The DevTernity software developer conference was cancelled after allegations that organiser Eduards Sizovs added fake women speakers to the lineup. Sizovs admitted at least one profile, 'Anna Boyko', was an auto-generated 'demo persona' that appeared on the site by mistake. The conference was scheduled to begin December 7 but was called off after several speakers withdrew. Sizovs denied wrongdoing and said he had fixed the code and written a test to prevent a recurrence.

Company involved
DevTernity

9 source articles · read the reporting →

N-Tech.lab's FindFace used to identify St Petersburg metro passengers without consent

Egor Tsvetkov photographed passengers on the St Petersburg metro without their permission and used N-Tech.lab's facial recognition service FindFace to match their faces to public Vkontakte profiles. He published the results in an art project called 'Your Face is Big Data', saying he wanted to show how 'digital narcissism' can lead to stalking. Privacy advocates said the project was ethically problematic because the subjects had not consented and their identities were exposed. FindFace had been launched by N-Tech.lab in February 2016.

Company involved
N-Tech.lab
AI system involved
FindFace

8 source articles · read the reporting →

WF-Y7PFHY1 Jan 2024

Wacom responds to concerns about AI-generated images in marketing assets

Wacom acknowledged that it may have used AI-generated images in US marketing assets for the New Year. The company stated it purchased the images from a third-party vendor who indicated they were not AI-generated, and that it vetted them using online tools that also indicated they were not AI-generated. After community feedback raised doubts, Wacom discontinued the images and is reviewing its processes to prevent recurrence. The company attributed the incident to misleading vendor information and detection tool limitations.

Company involved
Wacom

10 source articles · read the reporting →

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